Harvest Right Freeze Dryer Reviews

My Harvest Right FD has been doing exactly what I need it to do. I’ve been using it for just over a month and have processed 11 batches of fruits, veggies and meats for our family food storage.

I did have screen glitching hiccup but a quick e-mail to HR’s customer service solved that. They responded within hours and e-mailed four small files to be transferred to a thumb drive. A quick install of the files to the FD updated the system to the newest software and I was back in business.

After quite a lot of research we decided to purchase a large freeze dryer from Harvest Right. Once we made the purchase it arrived quickly and in excellent shape. Since we had watched so many videos and read the documentation that shipped with it, we were ready to start using it as soon as it arrived. So far we have had no issues with it and have been extremely impressed.

They were, easy to understand, great customer service, and did everythingpossible to help when needed. They helped within days when requesting tech help on an issue and easily resolved my issue quickly. The freeze dryer we purchased has worked wonders. Would recommend.

I love having a freeze dryer. With just 2 of us, I used to have trouble using up a 10 pound bag of onions, or a bag of mixed bell peppers, or a bunch of celery, before they went bad. Now I just prepare the food, cut it up into the size pieces I need, and freeze dry them. I can take out as little, or as much as I want, without worrying about the rest spoiling. It really saves money on the produce. And it saves a lot of time in the preparation.

I’ve owned my freeze dryer for a year and a half. I am giving it a three star because I have had several issues with it. I really do love the idea of owning a freeze dryer. Unfortunately, I have had some time lost and money out of my pocket in fixing the freeze dryer. I do believe I just have a bad unit.

I purchased my freeze dryer in mid March but did not get it set up maybe a month later. I ran into the "No Heat Detected" error message with my very first batch. I tried troubleshooting myself, but continued to receive the same error message. I eventually reached out to Harvest Right's technical support team. They originally told me I may have had a bad modular so I sent back the one I have and they replaced it. When I received the one modular, I continued to receive the "No Heat Detected" error message but the heat was there. I ended up reaching back out and Itzia ended up helping me with further troubleshoot and discovered that my epoxy pieces were possibly causing the issues I was having. Not only was I receiving the error message, the very first step of the freeze dry process where the machine cools before I put my food in was being skipped. Itzia was extremely nice, helpful and patient. She also was very apologetic about the situation and timing of the issue, which was out of her control, but she definitely showed compassion for Harvest Right customers.

We are enjoying our freeze dryer more and more. We had some technical issues when we first brought it home. We contacted the company and we received a fast and efficient response from their technical team. Jake from Technical Support helped us until the issue was resolved. He was super patient and helpful. My In-laws and Brother In-law purchased their own after we told them about Harvest Right and all we could freeze dry and how this would help us get our food storage in order.

We bought a large freeze dryer 6 months ago. It is so simple to set up and use. We have dried all kinds of food, then rehydrated a small portion to see how it tastes, and with few exceptions, it tastes just like it did before FD. And the candy is phenomenal! (milk duds are my fav!)

Love, love, love our Freeze Dryer! We purchased our FD in February and have had occasional issues with an inadequate pump error message. Contacted Harvest Right and had an email and phone call the same day. They helped me upload my log files, assessed the problem, sent instructions for how to fix it, and had me up and running again in no time. The representative was helpful and kind.

Highly recommend owning a Harvest Right freezer dryer. One of the best purchases we've made.

We purchased a large Harvest Right Freeze Dryer. Got it all set up and all the pre-tests done no problem. Ran a test run using bread as instructed no problem. Got a batch of carrots ready and pre froze them. Put them in my freeze dryer and it just kept trying and trying and never completing. We contacted Harvest Right and they opened a ticket and assigned a tech to us. We were contacted by the tech who had us run some more tests and then asked us to update the software and run a water test. The water test was not successful. She determined we would need to replace the software hub which she mailed right out to us. A few days later we were able to get the software hub installed and then we're asked to perform a mock batch test. This test was successful! I then restarted my batch of carrots and this batch processed correctly! Through all of this our tech was amazing. She was proactive in reaching out to us and also had an active email loop with us. She would check with us regularly to see how things were progressing. Our freeze dryer is now running as expected and I am very pleased with the customer service I have received.

My experience has been ALMOST perfect since my very first call to them. Initial delivery was prompt and well packaged. they even delivered it faster than promised. i have thoroughly enjoyed using my drier. this isn't a complaint per se', but they offered a software update that i thought would make it's functionality better, but i can't tell if it did or not.

Every time i have spoken to them on the phone the experience has been positive and friendly. the only real problem i've had until now was a sealer that didnt function and they sent a replacement quickly.

Happy with purchase. I have had my large Harvest Right freeze drier machine for 4 years now and have been able to FD a lot of food. I have a garden, orchard and chickens and love the ease of FDing and long term storage. I freeze dry for extended storage and short term storage. I have basically ran the machine non stop and have had a few repair issues that needed to be taken care of. When I have needed a repair, qualified service technicians have been able to help me get it running again. Sometime I wish that I could take it into a shop or have a technician come to my home to repair it instead of having to do all the back and forth phone calls and emails. But, like I said I am happy with my purchase.

I have been using my Harvest Right Freeze dryer for almost a year now and I love it! I find it very easy to freeze dry foods and rehydrating them is simple and taste very good. I have freeze dried everything from eggs to soups to stews and candies. I also love the fact that freeze dried food can last 25 years or more depending upon the food. Even if you are not a "prepper", freeze dried food comes in handy for many things like hikes and camping and so forth and storage is great because it's smaller it takes up less space. I have let family and friends taste some of the rehydrated foods that I freeze dried and they liked it so much they are getting freeze dryers as well!

The Harvest Right Freeze Dryer is definitely the best investment I have ever made and I'm glad that I did.

I have been using my Harvest Right Freeze dryer for almost a year now and I love it! I find it very easy to freeze dry foods and rehydrating them is simple and taste very good. I have freeze dried everything from eggs to soups to stews and candies. I also love the fact that freeze dried food can last 25 years or more depending upon the food. Even if you are not a "prepper", freeze dried food comes in handy for many things like hikes and camping and so forth and storage is great because it's smaller it takes up less space. I have let family and friends taste some of the rehydrated foods that I freeze dried and they liked it so much they are getting freeze dryers as well!

The Harvest Right Freeze Dryer is definitely the best investment I have ever made and I'm glad that I did.

At the start I was really wondering why I spent that much cash on a machine that didn’t work.

Harvest Right support very patiently worked with me and help 100% to get my machine working again.

Yes I will highly recommend Harvest Right to everyone.

I really needed to step up my food storage in more ways and Harvest Right allowed me to do just that.

Thank you Harvest Right for all that you have done.

sincerely

Anthony Migliori

I've been a proud owner of two Harvest Right machines for my small business for the past three years, and I couldn't be happier with my experience. The products they offer are top-notch, delivering exceptional freeze-dried goods that have been a hit with my customers.

What sets Harvest Right apart is their exceptional support. Despite being based in New Zealand, I've always received prompt and reliable assistance whenever I've encountered any issues or needed help with the service. The team's knowledge and responsiveness have been outstanding, ensuring minimal downtime for my business.

I highly recommend Harvest Right for their great products and amazing support. They have been a trusted partner, and I will continue to purchase from them without hesitation. Thank you, Harvest Right, for your outstanding products and excellent service!

Got a Large machine and it was DOA. The company wants their customers to work on the machine instead of a service to replace or repair them . Finally after they sent a new module and it still didn’t start up I got a return package. Company needs to be up front on service policy of the equipment.

I received my FD in August 2022. After 3 weeks, the pump stopped working. I called Harvest Right and they immediately appointed a technician to help me do a bunch of testing. Once it was determined that the pump was faulty, they asked me to send the pump back and I was provided with a shipping label and anything necessary to make the process easy. I was leaving the country for 5 months, so they offered to hold the replacement pump until we got back. I called them last week, they quickly checked the notes and shipped the new pump. I am in Canada, and it only took 3 days to arrive. I was very very pleased with their customer service and fast delivery. My new oil free pump is a real delight.

I've had my Harvest Right Freeze Dryer for 3 years. With that being said, there are learning curves and 'malfunctions' that have been handled successfully. As with any new machine, hobby or new skill like gardening or canning you don't know everything or have all the tools instantly. I couldn't just ask my mom to help me or for her recipe. We're the pioneers in the home freeze drying innovation. The techs are very helpful and will find answers to your questions. Keep experimenting and have fun creating.

The freeze dryer is effective, but I had a lot of trouble with it. I had to go through extensive customer support to fix a leak in the first few months after receiving it. I also had to replace the screen and circuit board and update the software because of glitching.