Harvest Right Freeze Dryer Reviews
Harvest Right Freeze Dryer Customer Reviews
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Customer Service is the most important.
I love my Harvest Right freeze dryer...
Missing Parts. Great Customer Service.
Freeze Dryers are great for preppers
We have had our Harvest Right Freeze Dryer for 4 months now and I can truly say it is awesome!!
We have never had 1 single problem with it and its not noisy at all. The customer Service staff at harvest Right are great!
Be prepared for future costs on repairs and replacements
Internal Drain Hose
My small Harvest Right Freeze Dryer has processed approximately 12 batches flawlessly. I am very happy with the results and the ease of use.
My only issue that I have is once you have defrosted the machine and everything has drained out there is still a small amount of water in the drain hose that is located internal to the unit. It cannot be reached by hand. There is a belly in the hose that is lower than the hole that the hose goes out to the drain valve. This is clearly due to the hose being slightly too long. If this hose could be slightly shortened during the manufacturing process this would easily eliminate this problem.
It takes a little extra time and monkey business to completely remove all of the water in the hose since this observation has been discovered.
Great Product and Customer Service
Don't stay on the fence!
HR a game changer!
works as advertized
Great product and easy to use
Freeze Dryer heaven
Freeze dryer
Happy
The Customer Service Experience
Somethings to take note of:
As of this review, I've only had my freeze dryer for 6 days. Even though it only has 2 actual days of use, it's working exactly as it should. Instead of the Freeze Dryer, my review is about the customer service.
I will also be posting this exact review on several other sites via (copy + paste). That being said now onto the review.
I'm not sure who does the customer service training, or how they screen their reps, a lot of companies in the United States should be using whatever Harvest Right uses.
While it is true that harvest right CSR's have the usual read from a script, and copy and pasted email replies. There are just things that the CSR's at Harvest Right do, that have to be built into the individual and no amount of training will be able to produce in that person. There is also aspects from a business stand point that the CSR's do as well.
I called this company a lot in the first 4 days, this was due to the dependencies in the owners manual. I had so many questions it was ridiculous. But every time I called my issues were always dealt with by the time the call was ended. Here is what :
1. Whenever I called, my call was taken in an acceptable time.
2. Any time I started talking the CSR would instantly go silent and let me finish, even if the CSR was in mid sentence.
3. about 80% of the questions I asked, could only be answered by someone who actually knew the answer.
4. I was only put on hold one time while the CSR went to ask their manager but this was due to the question. Not only was I given an actual answer, it in an acceptable amount of time as well. I was not told the usual we have to look into this or this will be escalated.
5. The CSR's seemed genuinely interested in how to improve their customer service Case in point, I pointed out several things wrong and or inconsistent in the manual which they took note and said they'd pass it onto the team that does the manual.
Here is just one example when I pointed out how the manual doesn't explain how much oil should be added to the pump meaning approximately how much oil should be left in the bottle, the CSR was genuinely baffled as to why that wasn't mentioned. You could literally hear it in their voice.
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From a business point of view, I was being told about promotions for free items that from a business aspect clearly has zero benefit to the CSR. So for a CSR to actually mention something to me, that doesn't really benefit them, but they also understand it gives the company advertisement, and have the CSR actually understand that, speaks volumes.
In closing, I couldn't give Harvest Right a 5 star rating because of the out dated information and poorly worded grammar, in the Owners Manual, as well as two CSR's gave me incorrect information.
Other than that, the Customer service at Harvest Right is some of the best I've even ran into.
Vacuum issues
The only reason I gave it 4 stars, is because we are having a problem with our system vacuuming.
Customer support has been giving us tips to how to fix the problem, but I think we are going to have to get a tech out.
Once our system works properly, I will recommend Harvest Right.
We look forward to long term food storage
Changing the game in preservation!
My Wife & I bought this machine last year, we use it everyday. its well built, easy to use, anyone can do it! We love the products it produces so much that we were able to start a home based business offering freeze dried food, snacks and candy! Customer Service is top notch, we're excited to buy another machine sometime this year! Thank you Harvest Right! It's honestly, something that will change the way you look at food preservation. This company changed the game! The only thing we regret is not buying a bigger model first..