Glasses USA Reviews

Glasses USA
( 130 reviews )

Glasses USA is an online store which aims to offer the highest quality optical products – prescription glasses and sunglasses – at the most affordable prices, in the fastest time possible.

If you are a first time customer at Glasses USA and are interested in signing up for their free newsletter, you can create an account with them and receive a coupon for 50% off your first purchase plus free shipping.

The company also offers what they call a Best Price Guarantee. If you see your frames for a better price elsewhere, the website will match that price and lower it by 10% - that’s the final price you will pay.

The website allows you to search for frames in three different ways. By Frame Features, including gender, color, shape, and materials, by Measurements, to make sure you have the perfect fit, or by Personality, which requires you to take what they call a “fun, short” quiz.

After choosing your frames, they will be quickly processed in the labs of Glasses USA within 3-6 business days, and immediately shipped.

Once your glasses are shipped, the shipping time till range between 2 and 4 business days, depending on what shipping service you choose.

All customers who order frames from Glasses USA will have the ability to make “no questions asked” returns for 30 days. If you have any complaints, you can return your glasses with free shipping for a full refund.

If you have ordered Premium frames, or glasses with specialized features such as Polarization, you will be charged a 20% restocking fee before your refund will be processed.

Since Glasses USA provides eyeglasses at up to 70% off the retail prices you will find in brick and mortar stores, they do not take vision insurance to pay for their products.

If you have any experience with Glasses USA or their product, please leave your reviews below.

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Glasses USA Customer Reviews

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24/7 Bots is not customer service- Return Policy Fails
September 8, 2023
Picking out glasses is a very personal choice. It is hard to get the right pair the first time you try some on, so we checked the return policy before we bought. 14 day return policy seemed fair. I hate to be the hater, but you need to be aware of poor customer service. Especially when you may want to exchange or return clothing items and glasses. You seldom get what you wanted the first time. This is our case. Did not like the style of glasses that were sent on May 7, 2023. Didn't want to spend months trying glasses and sending them back, so we opted for a return. Followed the instruction to go online to their site and complete the return forms. Unfortunately, the bot could not find our order. We tried live Chat, which I suspect is another bot. I finally, after many attempts, spoke to a real person who directed us to the failed bot. We explained the bot could not find our order and she finally agreed to complete the forms for us and they would be getting back to us. They did email us for our order information, which we sent everything we had received from GlassesUSA, including order number, payment method, product description, name, address, email, etc, etc. basically everything we had ever received from them. They repeated this request six times over three months. to which I sent every document they had sent me for the order. I finally contested the payment through Amazon pay and our credit card company. GlassesUSA through our credit card company says they have not received the glasses back, which I concur as they have not given us any return instructions. Believe me I would love to be shed of this product. You notice they will talk with our credit card company, but never to us other than to email a request what we have already responded to every time. I believe they hope to out last us. They seem to want us to throw up our hands in despair and let them keep the $267. Not going to happen just on principle. I have tried many times to call their customer service number, but their bot always blocks us. So much for 24/7 customer service as they advertise. Yes, computer never sleep, I get it. They also can't provide customer service beyond taking orders, but maybe that's the whole idea. It has been five months and counting.

Glasses USA is a Scam
July 20, 2023

This company is a scam. Stay away! Ordered glasses and was told three days in production. Ten days passed with no update. I had to follow up and was told another 4 days. Seven days went by and I had to contact them again and was told wait another 2 days. All updates were it's "in production". This company is a fraud and does not deliver products.

OK first order, but they will not put in new lens when prescription changed.
June 2, 2023
Discovered GlassesUSA when we were in lockdown and needed new glasses. Cheaper frames actually worked better for my prescriptions and fit better. But, my prescription has now changed, and they will not refit the frames with the new lens prescription. So I need to find some other supplier that will do just that, or $600 worth of frames are now worthless.

Do Not Order Glasses From This Company!!!
May 11, 2023

I gave them 1 star only because I could not give them 0 stars or even 1/2 a star. DO NOT ORDER FROM GLASSESUSA.COM!!!! I ordered and paid for my glasses and they were supposed to come with Transitions lenses -- they do not have Transitions lenses.

I've tried sending an email, calling them, the "live" online chat which was definitely not "live" but is a robo chat. I got a response to my first email which told me to make a video of my glasses in direct sunlight to prove that they do not transition. I did this and sent it by email.

I have not received any response to that email. Their email response also provided a number to call for help, but that number is for UHC, and they could not provide a number for When you call the number on the website it is totally automated and you can't reach a real person. I will never order from them again!

They charge you instantly and give you the runaround without shipping anything! SCAM!
May 6, 2023

I ordered contacts on April 7. It's now May 5 and still no contacts. All I get in the run around from different agents. A few say they've been shipped already and they cannot give a refund. Other agents say the contacts are still in production. The tracking # I asked for all month was recently given and says USPS hasn't received the package yet. When I use the chat, I'm given the same run around with no real answer but, they've shipped and they won't refund me.

It's a scam. I'm going to call my credit card company to see what can be done for the product not received. They were so quick to charge me and say it'll be 7-10 business days for my contacts and here we are a month later with lies and still no contacts.

Horrible company!!!
May 1, 2023

I placed my order at the beginning of April. They said that my order would be ready in 6 days. It is now may almost a month later and I STILL have not gotten my glasses. All they do is give you the run around. Theses guys are scam artist! I have asked for a refund but Im not sure if they will give it to me without a fight. This place needs to be shut down ASAP! DO NOT ORDER from this company!!!!

Bad Company!!!!
April 26, 2023

I purchased contact lenses from them, however I felt the lens had something wrong with it and was uncomfortable to wear. They sent me the return label to return the items. It has now been over 3 months, I still have not receive the refund.

I've followed up and chatted with them many times, every-time they're saying the refund will be proceed in 1-2 days however, never received the refund. Tried to dispute the payment from Paypal 2 times, Paypal still closed the case per seller's favor, the reason is "no support documents provided" even though I provided everything!

The paypal representative is not helpful, they just want to close the case! Too bad!!!! I will never ever buy anything from Glasses USA again and will not use my cash on Paypal to make any purchase anymore.... there's no protection at all!!!!

SCAM company
April 19, 2023
Scam artists. Stay away. No human interaction. Paid for four boxes of contacts, and received two, but they will not refund or send the other boxes. Complete scam--not a legit company.

Bait and switch
April 18, 2023
I attempted to order AcuVue Oasys 1 day contact lenses from GlassesUSA at the low price they advertised ($38.88). When I got to the end of the purchase process the price was twice what they had advertised. They had added a $40/box processing fee.

April 8, 2023
ROBO. Thoroughly non human operation. GOOD LUCK!

I will NEVER order from this crappy company EVER AGAIN!!!
April 4, 2023

What didn't go wrong?! The glasses were "in production" for much longer than the website said when we ordered. We never received any communication about the delay in the order.

Once we realized that they were really late and wouldn't be received in a timely manner, I called the number listed at the top of the website to change the shipping address. The only problem is you can't actually talk to anyone - it is just a bunch of messages telling you to go to the website. Since a phone call didn't work, we chatted with an agent to change the shipping address. We were told it would be changed and that the glasses would be shipped overnight as compensation for the delay.

Then FOUR days later, I receive an email that the shipping address could not be changed and I find out that they were shipped out without the express delivery promised and won't be received for 2 weeks. I asked that they pay the shipping to my daughter because of there error, but they wouldn't even respond to that request.

I will NEVER order from this crappy company EVER AGAIN!!!!

Poor return policy and accountability
March 26, 2023

Very excited upon initially ordering my pair of glasses. Great selection fair price and terrible customer service. The original order came in as directed and in a timely manner. Then the problem begins. Needed to return or exchange the glasses because they were a bit large. It took over 2 months to finally receive the reorder.

Unable to get any resolution through customer service by phone. Multiple times I was required to resubmit my information and reason for the exchange. Too many apologies and not enough accountability. Finally received the glasses that were reordered around March 20th. I would not recommend purchasing from this company. Joe B

February 20, 2023
Months and months to get a glasses return completed. They use a system where each question/issue takes over 3 days to respond. I guess they want to wear you out. I'm stubborn so I let you know when an issue in Dec 2022 is finally solved...

Untrustworthy Criminal Company
February 17, 2023

This company is a complete scam. As detailed in the previous review, I tried to order several boxes of contact lenses. They were quick to initially charge my credit card, but then never intended to ship me anything. I had to call 6 times to try to see what was going on.

Apparently they play games with the customer. I noticed that the price they gave me for the contacts was a low price, so they try to play games with you & not ship them out , when , by law, if they can't verify your prescription with your eye doctor, which they could not, they are then supposed to send out your contacts in a speedy manner & assume that your description of your prescription is accurate.

They never did this!! And the disturbing e-mail they sent 2 times was telling me to pay $15 for an eye exam to determine my prescription. Total scam here. I have already contacted my attorney to see what we can do here. Definitely contacting the attorney general office in new york state where I live & the bbb bureau.

They were quick to say to me they will refund my purchase price, so that tells us that they never had any intention of giving me the contact lenses at the original price they said.

Do not do business with these criminals!! I am going to the extent of what the law will allow here! These people & this company are total dirtbags. Read all the reviews here!!!!! You will see a clear pattern of lying & abusive tactics that will try to screw you over!!!

ALEX February 17, 2023

I never received any refund yet. I will continue to update!

Contact Lens Order - Bad Company
February 12, 2023

Your website sucks. Apparently , I was trying to get on to your website to try to use the live chat. I am still on it for about 1 hour, and nothing connects. Actually the error message says that I was disconnected from the chat.

Then I tried to call your phone 800 # to contact a live person on the phone. Apparently there was no option to hook up with a live agent on the phone, unless I pressed new order. Apparently I got a bad e-mail from you telling me that I needed to give you information about my doctor, for a prescription, that I originally gave in the order when I ordered the 3 boxes of contact lenses.

I finally got through on the phone line speaking to a live agent & that person was totally deficient in properly taking down an order #. I asked her to repeat the # I gave her & she took down the wrong number. Then she wants me to divulge my personal information over the phone, which is an invasion of my privacy. I asked her to give me the information with the order # I gave her & she copped a very bad attitude.

But what is most disturbing is that this is my very 1st order from your apparently sub-par company , which had the initial information about the name & location of my doctor, but your disturbing e-mail shows me there are serious problems with your ordering process.

By law, in case your are not aware, if I provided my doctor's information & location ,which I did in this case originally, you are required to contact my eye doctor to try to verify my prescription. If they do not respond in any way, shape or form to you, then you are to assume that my prescription , that I gave you originally, is accurate. And then in that case, you are supposed to ship out my contacts with no delay.

Rest assured, I am going to pursue litigation against your company for violating this law, since you already were very quick to process my credit card information & actually charge my credit card , without verifying any of the information I originally gave , in the order process.

Your phone rep could not even take down the correct order # , when I called. Then she disconnected my phone conversation.

Either send me the 3 boxes of the contact lenses that I ordered or swiftly refund my money which you already charged against my credit card. If I don't get these contacts, you can rest assured you will be hearing from my attorney for breaking the law

No Service - No Communication!
January 4, 2023

No one answers the phones.

You can not get questions answered online, chat or email.

Horrible customer service.

Why would anyone buy from them?

Waiting on partial refund
December 22, 2022

I ordered 8 boxes of 90 pack contacts and my credit card was charged for the 8 boxes on 12/12/22.

Then on 12/14/22 I received an email that GlassesUSA only had 6 boxes in stock (why did the order process allow me to enter 8 boxes if there were only 6 boxes in stock?). That the 6 boxes would be shipped and the billing department would issue a partial refund. The 6 boxes have been delivered and are in my possession as of 12/20/22. As of this review - 12/22/22 - I haven't received the partial refund.

Buyer beware! The "live" chat is a joke. I called 844-244-1186. This is just recordings. I finally selected the option (there are only 2 options) for placing an order to talk to a live person. The person was of no assistance. So don't expect to interact with someone unless you are placing an order. No true customer service. I have emailed [email protected] several times. With the last email I received an automated reply stating that multiple inquiries will lead to a delay in response time!

I personally think they have had plenty of time to refund my payment for the boxes of contacts I didn't receive. Especially since the email received on 12/14/22 plainly stated that the billing department will process the partial refund. I will not be ordering from Glasses USA again.

JamesFazzini January 10, 2023

They are liars, cheats and not worthy of my business. I orderd a special two for one. Funny I never even received just ONE. You cannot call, you cannot check on your order. Basically you are just screwed. I despise this bogus company. Rotten to the core!!

James Fazzini

Raleigh, NC

They are scammers
December 18, 2022

This site is a scam. I ordered glasses, they were wrong and I was offered a refund or a remake. I ordered a remake due to their promise of a refund guarantee on their website. It more than a month to get the second pair and they were wrong too. This time I was told I could only get a store credit. What use is a store credit if they can't make my prescription properly?

I fought with them and they finally said they could refund my money via PayPal???? I charged the order originally. So, I sent the glasses back. Now I get another email telling me they won't refund my money, I can only get a useless store credit. I'm having my credit card reverse the charge.

Awful Customer Support
December 16, 2022

Terrible customer service. The product initially shipped to me was incorrect. The only customer support available is online and automated.

nightmare alley
November 16, 2022

The 1 star should be 0. Worst customer service and returns. I get glasses that I can neither read or see distances with. Printers down so I can't print and they won't send a return label. Since I'm old and disabled I get out of the house twice a month for groceries and the mail. So, when I tell them I can't print he tells me to go on some goose chase with a smart phone I don't have. Losers!