GlassesUSA.com Reviews

GlassesUSA.com
Based on 55  Reviews



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About GlassesUSA.com

GlassesUSA.com is an online company which claims to offer the highest quality optical products – prescription glasses and sunglasses – at the most affordable prices, in the fastest amount of time possible.

If you are a first time customer at GlassesUSA and are interested in signing up for their free newsletter, you can create an account with them and receive a coupon for 50% off your first purchase plus free shipping.

The company also offers what they call a Best Price Guarantee. If you see your frames for a better price elsewhere, the website will match that price and lower it by 10% - that’s the final price you will pay.

The website allows you to search for frames in three different ways. By Frame Features, including gender, color, shape, and materials, by Measurements, to make sure you have the perfect fit, or by Personality, which requires you to take what they call a “fun, short” quiz.

After choosing your frames, they will be quickly processed in the labs of GlassesUSA within 3-6 business days, and immediately shipped. Once your glasses are shipped, the shipping time till range between 2 and 4 business days, depending on what shipping service you choose.

All customers who order frames from GlassesUSA.com will have the ability to make “no questions asked” returns for 30 days. If you have any complaints, you can return your glasses with free shipping for a full refund.

If you have ordered Premium frames, or glasses with specialized features such as Polarization, you will be charged a 20% restocking fee before your refund will be processed.

Since GlassesUSA.com provides eyeglasses at up to 70% off the retail prices you will find in brick and mortar stores, they do not take vision insurance to pay for their products.

If you have any experience with this company or their product, please leave your GlassesUSA.com reviews below.

55 ‘GlassesUSA.com’ Reviews
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1 Review

No Glasses, No Money, No Answers



May22, 2019

Worst Customer Service Ever..have called, written, emailed, texted, even chatted on their facebook page..standard answers.."sorry for your inconvenience, we will start an inquiry and you will receive an answer within 2 business day" and nothing ever comes. I have inquired over 10 times in over a month and no answers. I asked to speak with a supervisor and told no..I would have to wait for an email..which never comes. Filed a complaint with the BBB.org and with Paypal

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1 Review

Hard to believe it's not a scam.



May20, 2019

Ordered a pair of glasses in February. They sent the wrong prescription two weeks later. I sent them back and now here on May 20th they have no idea where my glasses are. Asked to speak to a supervisor. They don't have supervisors. Pretty sure the phone center is not in the US, every time I have called I have encountered a heavy accent - which makes problem solving difficult. Asked for a refund. They said they will start the process. Huh, what happened to just crediting the credit card?! Never again!

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1 Review

Scam Company



May18, 2019

Ordered designer frames and upgraded lenses 3 weeks ago. Nothing has been updated, new prescription sent and acknowledged. Their site claims they produce within 6 days. They will not answer my emails, I just get misspelled empty promises after publicly shaming them on social media. $450 gone. Total rip off.

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1 Review

Would not correct defective progressive lenses.



March25, 2019

I bought 2 pair of glasses with progressive lenses. One pair was ok, but the other had mismatched the correction in the lenses so that when I could see well out of one eye; I could not out of the other. Their return policy is only 14 days and I missed it, so they would not correct the problem and I had to throw the glasses away as they were useless. Try another company. Zenni, Warby Parker and Costco have much better products and customer service.

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1 Review

Don't Bother



March24, 2019

f any of you are considering doing business with GlassesUSA.com you should not. I placed an order yesterday that included all of the information that was requested including a screen shot of my prescription. This morning I received an email saying that I didn't submit my prescription. When i went to the website it wouldn't allow me to log in . Wrong email and/or password. When I entered my email address to reset my password I never received the email enabling me to reset so I tried their chat line. It took forever for a response and when I did get one, the tech gave me an addess to send the prescription. I did exactly what was asked and they didn't get the prescription.So at this point, I couldn't reset my password and I couldn't satisfy their request for my prescription. The tech told me to resend it but I did not. I told her that I was doubting their ability to fulfill my order as the customer service was so poor. When I asked how to cancell the order she provided a link where I filled out all of the necessary information. I'm still waiting for a confirmation and quite frankly I doubt that I will get one. Now i'm expecting that they will charge my credit card and I will not get my glasses creating yet another problem for me. Do yourself a favor and avoid this company at all cost and feel free to share this post with your friends so that they can avoid them as well. I haven't experienced this level of incompetence in a long time. Pathetic!

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1 Review

Horrible Company



February26, 2019

Shipping took a long time with almost no updates through the provided tracking number. Received the glasses, and they were comically bad. It was almost as if the lenses were set crooked in the frames, causing my sight to be very distorted. Actually ended up taking them with me when I went to buy new glasses and the optometrist agreed that the lenses didn't even match the prescription number I provided.

The return policy on the website states that you can return your first order within 14 days, no questions asked for a 100% money back guarantee. Shipped out the glasses about a week after receiving them, using the return shipping label that THEY provided.

A few weeks go by, and I still haven't received any kind of update on the return process. Reached out to them, only to be told they supposedly never received my glasses and can't help me. They are asking for proof that I sent the glasses, but I'm not really sure how to do that since I used the shipping label that they provided to me. It's not like my mailbox prints out a receipt when I put things in it. As of almost March 2019, I'm still being told that the glasses are lost and they won't issue my refund.

Almost $190 wasted because this company is a scam.

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1 Review

Nothing yet



February4, 2019

I thought I purchased 2 pair of glasses on the 14th of January and on the 4th of February I have nothing to show for it.....No glasses and no shipping information. I would strongly suggest finding another place to purchase your eye wear. The price is very good but if you never receive anything....you figure it out

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February 22, 2019

Wish I had done some research before buying.

This is my current experience with them. There are lies all throughout these chats.

Elizabeth McLaughlin

Feb 22, 07:37 PST

Chat started: 2019-02-22 03:14 PM UTC

(03:14:09 PM) elizabeth mclaughlin: Order #101525031

I never received these glasses. Upon searching for the status using my order number,

YOUR GLASSES ARE IN QUALITY TESTING.
ONCE YOUR GLASSES PASS OUR RIGOROUS 5-STRIPE QUALITY INSPECTION AND ARE PACKAGED, YOU WILL IMMEDIATELY RECEIVE THE TRACKING INFORMATION.
Quality assurance normally takes 2-3 business days.

What the heck is up with that? The day before yesterday I was told it had shipped!

(03:14:21 PM) *** Matt Stephenson joined the chat ***
(03:14:55 PM) Matt Stephenson: Hi Elizabeth!
(03:15:08 PM) Matt Stephenson: Let me check the status of your order and I will be back in a moment
(03:19:31 PM) Matt Stephenson: Your glasses have completed our 5 -stripe quality assurance testing and are currently in transit to our sorting facility. The tracking number should be assigned and become active within 1-2 business days.

You will be able track your order through our website by clicking on the following link:

http://www.glassesusa.com/tracking/search/.

Please note that the tracking system is space sensitive.
(03:20:26 PM) elizabeth mclaughlin: Well why did the csr I chatted with the day before yesterday, lie to me and give me the wrong UPS tracking number, when theyt weren't even shipped!
(03:20:33 PM) Matt Stephenson: You can expect your item to be delivered within next wekk, in the other hand, I will send a notification to our relevant department for an update of your order status.
(03:20:59 PM) elizabeth mclaughlin: There is something fishey with this company! And, I will make sure to let others know!
(03:21:04 PM) Matt Stephenson: Let me further check, one moment please.
(03:22:53 PM) Matt Stephenson: I can see here that our relevant department provide a tracking number, 1Z8WF1780476531138.
(03:23:04 PM) Matt Stephenson: And it is our for delivery today.
(03:23:47 PM) elizabeth mclaughlin: This is the chat I had with Sarah the day before yesterday.
(03:23:49 PM) elizabeth mclaughlin: Chat started: 2019-02-20 01:34 PM UTC

(01:34:48 PM) elizabeth mclaughlin: Order # 101525031

Where are these glasses? The CSR I spoke with last, stated they were shipped out. I haven't received a shipping confirmation or tracking number.
(01:35:20 PM) *** Sarah Simpson joined the chat ***
(01:35:33 PM) Sarah Simpson: Hi Elizabeth!
(01:35:36 PM) Sarah Simpson: Let me check the status of your order and I will be back in a moment
(01:35:57 PM) elizabeth mclaughlin: Thank you
(01:41:54 PM) Sarah Simpson: This is the tracking number 1Z8WF1780476531138 please click on the link
https://www.ups.com/track?loc=en_US

February 22, 2019

NOT TO BE TRUSTED!!!!

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1 Review

Worst Company Ever!



January8, 2019

Would never refer this company to anyone. Purchased a pair of glasses and returned, they do not stand behind their 100% Money Back Guarantee!! I spent 6 months back and forth with emails and finally a dispute to try and handle. I see this seems to be a ongoing problem with this company. Buyer Beware!!!

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