GlassesUSA.com is an online company which claims to offer the highest quality optical products – prescription glasses and sunglasses – at the most affordable prices, in the fastest amount of time possible.
If you are a first time customer at GlassesUSA and are interested in signing up for their free newsletter, you can create an account with them and receive a coupon for 50% off your first purchase plus free shipping.
The company also offers what they call a Best Price Guarantee. If you see your frames for a better price elsewhere, the website will match that price and lower it by 10% - that’s the final price you will pay.
The website allows you to search for frames in three different ways. By Frame Features, including gender, color, shape, and materials, by Measurements, to make sure you have the perfect fit, or by Personality, which requires you to take what they call a “fun, short” quiz.
After choosing your frames, they will be quickly processed in the labs of GlassesUSA within 3-6 business days, and immediately shipped. Once your glasses are shipped, the shipping time till range between 2 and 4 business days, depending on what shipping service you choose.
All customers who order frames from GlassesUSA.com will have the ability to make “no questions asked” returns for 30 days. If you have any complaints, you can return your glasses with free shipping for a full refund.
If you have ordered Premium frames, or glasses with specialized features such as Polarization, you will be charged a 20% restocking fee before your refund will be processed.
Since GlassesUSA.com provides eyeglasses at up to 70% off the retail prices you will find in brick and mortar stores, they do not take vision insurance to pay for their products.
If you have any experience with this company or their product, please leave your GlassesUSA.com reviews below.
63 ‘GlassesUSA.com’ Reviews
I am beginning to believe what I've read above. My experiences thus far mimic those above. I checked resellerratings and I think many of the ratings are fake, although they say they are verified. I'm beginning to think they just have people create fake websites.
I placed an order for two prescription premium frames with custom lenses. I used a discount code in addition to a store credit that I had from returning a pair earlier this year. After two weeks I get an email that one frame was sold out and to select another, which I did. I responded to the email as directed but only got an automated response. I also noticed that the second frame was significantly cheaper on another site so I sent an email with the screen shot and wen address. Also received an automated response (they advertise price match guarantee. That never happened).
So began the phone calls. I told the “service” rep (located somewhere in Asia) of the order change. I was assured that all would be processed. It wasn’t. I never received any further emails except for automated responses to my requests for updates. So I look today and not only had my order status not changed, the second pair of frames is now sold out. So I make another call to Asia and explain the situation several times to “ralph” who at first Is unable to calculate what the cost would be should he remove the unavailable frame, and then can’t figure out how to refund the entire order plus the credit. He finally assured me that the refund will be given in three days and the store credit returned. Of course none of this happened. Now I get to file complaints with the FTC and bbb and my credit company to have my money returned.
DO NOT ORDER THROUGH THIS COMPANY. IT IS A SCAM!!!!!!
Terrible product and service. The glasses looked like they came from the dollar store. The coating was peeling off when I received them. I kept getting emails they were going through a stringent quality control process. That's a joke. A blind rat must have put the coating on. I returned them immediately. The customer service people lie and say they didn't get the glasses until 23rd. They were there they day before. And now they say they have no control over refunds. I had to shell out another 400 dollars for glasses somewhere else because my husband needed glasses. I'm out over $800 and they tell me it could be up to 30 days. And now I'm wondering even if I'll get a refund after reading all of these reviews. BEWARE DON'T DO BUSINESS WITH THESE PEOPLE. POOR WORKMANSHIP, POOR CUSTOMER SERVICE, BAD BUSINESS. NEVER BEEN TREATED SO BADLY BY A COMPANY EVER. SHAME ON THEM.
They DO NOT honor their return policy. Buyers beware. If you want ripped off and lose your money, these are the people to buy from!!!
It's been nothing but excuses and no glasses.. I would not recommend them to anyone I hate.. total rip off.. I can't believe that I read some reviews that suggested they are legit and good company.. mustve been s some one from their company wrote the good reveiws I read .. I've read more bad then good reviews regarding them.. my advise keep your money and go elsewhere you couldn't possibly do much worse in doing so
I had the same experience as many on this website. Order delayed in production, email status will take 2 days, we're sorry for your inconvenience, etc. Nothing but excuses and no glasses! I have started a credit card charge dispute with my credit card company and will update as things progress.
Never use this company! Please be warned. I wish I had looked up reviews before placing my order. Lesson learned.
Ordered glasses, paid money and a month later, no response to my status requests - same story every time I call:
"We'll forward your request to production"
Just a brick wall. They need a new support manager apparently - avoid at all costs.
Worst Customer Service Ever..have called, written, emailed, texted, even chatted on their facebook page..standard answers.."sorry for your inconvenience, we will start an inquiry and you will receive an answer within 2 business day" and nothing ever comes. I have inquired over 10 times in over a month and no answers. I asked to speak with a supervisor and told no..I would have to wait for an email..which never comes. Filed a complaint with the BBB.org and with Paypal