Their customer service person names Chelsea just ignored my emails requesting a refund.
I originally bought the monthly plan for 39 dollars and then was upsold the yearly plan for an extra 120 dollars. I was not satisfied with the app performance and the recipes and requested a refund. I was contacted by a Chelsea from G-Plans via email who just gave me a cold response, not even addressing me by name and just saying that the yearly plan is a non-refundable upgrade. First of all, they should make it way clearer that this is a nonrefundable upgrade. It was made clear however that the monthly subscription price was refundable, so I thought the same applied for the 120, but ok I'll accept that.
Then I came across this complaint website and another one at https://www.bbb.org/us/ca/santa-monica/profile/foods/goglia-nutrition-llc-1216-879766/complaints
I noticed other people with similar problems and who managed to get their 39 dollars refunded but not the early fee. And out of principle I want that monthly subscription money back and want the same refund treatment. So I contacted Chelsea again and screen shot the complaint of a user that received their 39 dollars back. I requested that they return the 39 dollars. This was then replied from Chelsea again with another cold message "Here is the link" and the web address which led to their terms and conditions page, where it clearly states that the 39 dollars can be refunded within 30 days. I messaged Chelsea again informing her of this in their terms and conditions and have been met with silence ever since.
I've read other complaints on this website where they have refunded the 39 dollars, so I expect the same outcome especially since I requested to cancel within 30 days.
People, do not sign up or give credit card details!