AVOID THESE SCAMMERS - poor service, ignorance, non professionalism
Here is what happened...booked an Audi A3 from Australia, confirmed the car via e-mail with Economybookings.com. I have the proof email stating that they are guaranteeing the requested car. Of course upon arrival to Budapest Airport in Hungary we were presented with a Skoda Rapid. I showed them the e-mail, they did not care. I called their contact number, an Australian number which connected me to Latvia. I spoke to three different employees, two different men with the same name, the lady even refused to give out her name. They hung up many times so after my fifth attempt one of them told me to cancel the car and write to customer support and get a refund. Oh yes, only if I knew that I am just going to be ignored.
They were lying all around on the phone, stuttered when I asked them whether they record this phone conversation or whether they can look up my email correspondences with them. They were bunch of amateurs. The most upsetting thing is their ignorance through e-mails. I received 2 replies from an actual person to my 10 emails and even that is deflecting, not wanting to deal with the case.
The representatives at the Budapest Airport even gave me a written proof that they don`t have that car in their fleet. So it also falls into a category of false advertising.
I am constantly seeking ways how to report economybookings.com as a scam website, read through the many negative reviews but the next step will be issuing a legal letter to them. It is not about the few hundred dollars but these scammers have to go. The lower price their offer is not much lower at other places and their cars are much worse because you never get what you book anyway. Paying a bit more and going with a reputable company like Sixt, Europcar, Hertz...etc is the way to go. PLEASE AVOID ECONOMYBOOKINGS.COM