Butcher Box Reviews
Butcher Box Customer Reviews
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Committed Customer
I have been a customer for almost a year, every single box has arrived in perfect, frozen condition. I ordered a Thanksgiving Turkey from them and it arrived on time and was by far the best turkey anyone in my family had ever eaten!
I don't have a single complaint.
SCUM OF THE EARTH......
(BIG MISTAKE I MADE)
DONT LET THEM KNOW YOU WANT TO CANCEL RIGHT BEFORE YOU GET YOUR LAST BOX. THEY SLICE UP EVEY PACKET SO THE AIR GETS IN AND BLEEDS EVERYWERE, SOME MEAT WAS COMPLETELY OUT OF PLASTIC. REAL @*#$! HEADS, AND FORGET ABOUT CUSTOMER SERVICE, AND NO REFUNDS. SCUM.....LESS THEN SCUM....
I just canceled my subscription after the second order, because the packages are unsealed and full of air which causes freezer burn. I think this is standard with their packaging!
This is not my experience. It comes solidly frozen.
They are in the process of changing their packaging. It is not them that does this, it is their fulfillment center that doesnt care about doing their jobs.
I don't like how they try and lock you into a contract, some companies, once they have your credit card info, look out.
halfadime7
DO NOT BUY check reviews on BBB and Yelp etc.
Nope!
smart choice wish I had seen this before I got suckered into ordering. paid $140 to get rotted meat that sat in a warm fedex truck for 7 days in heat of summer was delivered dripping blood from rotted meat GROSS I ended up with maggots in my trash can from it. I called them right away and they said they would replace it and send it overnight frozen...nope 3 weeks later no meat...I called again they said they would send it to me in 3 months so I said credit my credit card you charged and they agreed to do that... the
n they did not..I had to put it in dispute. They charged my card again instead of crediting the original charge. NOPE they are a mess. They do not send the tracking # and they remove your order from their page after so you cannot print it out for the credit card company for dispute.
great meats
I received my first box it came and was frozen solid and still had dry ice in it. So far the meats that I have cooked have been delicious. I'm on a bi monthly plan. I received the free bacon which was delicious better than the all natural and humane friendly product I usually buy. However when I went in to make changes to my order their site would not accept my email I tried for several days. I called customer service. They alerted me they were having problems that day but I told the associate I had been trying for several days to get on their site. I'm going to wait about a month and resign back up. I don't have the time to deal with long down times on websites. Was really wanting to change up my order. Customer service was helpful.
Would recommend their product.
WOW, that's horrible. Glad I never ordered! While delivery would be convenient, I have found buying organic meats locally is actually cheaper.
Don't subscribe until you read Yelp reviews and BBB complaints
yes wish I had .. smart choice wish I had seen this before I got suckered into ordering. paid $140 to get rotted meat that sat in a warm fedex truck for 7 days in heat of summer was delivered dripping blood from rotted meat GROSS I ended up with maggots in my trash can from it. I called them right away and they said they would replace it and send it overnight frozen...nope 3 weeks later no meat...I called again they said they would send it to me in 3 months so I said credit my credit card you charged and they agreed to do that... then they did not..I had to put it in dispute. They charged my card again instead of crediting the original charge. NOPE they are a mess. They do not send the tracking # and they remove your order from their page after so you cannot print it out for the credit card company for dispute.
Customer Service will not respond
exactly they are non responsive via email and send rotted meat all thawed and dripping blood all over my porch...I ended up with maggots in my trash can from the meat I had to throw the whole thing out. gross they did not send a replacement like they promised they did not credit my credit card like they promised and they are not worth all the hassle and work. gross scam rip off
Ghost Service
My ButcherBox package came 2 days late. The dry ice was long gone; the meat was room temp, completely thawed, and bleeding through the bag into the box.
Their support team does not seem to exist. I sent an email as soon as I saw that my shipment wasn't delivered on time. Got the auto-reply from Zendesk saying my email was received, no actual answer to the ticket. I called and sent pictures of the thawed and bleeding meat. No reps available on the phone line, no answer to my emails.
Please do not try Butcher Box until you read the Yelp reviews and Better Business Bureau complaints. I have had a very unhappy experience with them and they are just too expensive to risk it without knowing your odds. I am not alone. Check out the Yelp reviews and BBB website complaints.
yes same thing happened to me only it was not just thawed it was rotted and I ended up with maggots in my trash can. It dripped all over the place this rotted blood ...GROSS no help via phone or email The email reply from zendesk had nothing in it addressing the complaint.