Butcher Box Reviews
Butcher Box Customer Reviews
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So far so good!!!!
Think twice before giving Butcher Box your credit card info
Before you sign up be sure you realize you are their customer for life. They do not let you cancel! We ordered once. It was ok, not special so we cancelled. That was in June. In October we received email saying an order was coming for $149. We called and said we canceled. They said “no you didn’t.” We said cancel now. They said “too late it’s already shipped” (even though tracking Info they had sent says “not yet shipped.”
I emailed. They responded admitting we DID cancel but claims that we “renewed.” It’s a lie. In truth in October they sent an email. We opened the email, not knowing that the MERE FACT of opening the email meant to Butcher Box that we renewed. In response to that email we said “no thank you.” Didn’t matter.
So we have $149 on our credit card and meat is arriving we do not want and did not order. Worse and far more importantly, they blame us for mistake.
Forget Butcher Box. There are lots of struggling butchers in your area who would love to sell you organically grown product from local farms. Shop local and avoid Butcher Box unless you like people having your credit card number and charging whatever and whenever they want.
Meats are good, probably not worth the price. Some of the packages were torn. Box arrived late and VERY damaged. They gave me a credit for a few torn packages, although I wanted a refund. It has been 2 years and I still haven't ordered again, so my money is just sitting there.
I also learned that a lot of people have had a box delivered to their house, although it wasn't theirs. They call butcherbox and they are told to just keep it. Sounds like a scam to me. Probably trying to market or write off meat they aren't going to sell.
Company not organized
Not a good value
I ordered my 1st Butcher Box a couple of weeks ago. Not knowing what to expect, I ordered the mixed box for $149 in order to sample different items. The box came quickly and was well packaged.
What I received, however, was disappointing. Strip and Ribeye steaks are very small and very thin, had to be very careful not to overcook. Salmon portions are extremely small. Most disappointing were the chicken breasts. Very small, not grass-fed, and not even organic. Same for the uncured bacon. I know that I can get both of these for far less $$.
So I cancelled my subscription and stated VALUE for my reason to cancel. I very quickly received an offer to switch to the "chef's" box for $119, but was not able to find out what that box contained. This box is not available in their regular offer (why not), so clearly a ploy to keep me engaged. I didn't bite. I know I can obtain better quality meat locally, grass-fed and/or organic.
Nothing but Great Experiences
Do not get what you order
They started off great with our first 2 orders. The last 3 orders
we got have been substitutions. We ordered fillet mignon and got ranch steak we let them know and said they would send it with our next order.
We got the next order and no fillet mignon now we got flank steak.
This month we did not get the 2 fillet mignon they said they would send in addition to our normal box and they did not send us our free bacon we are supposed to get with each order. Maybe they were growing to fast or demand is too high so they do not care. I asked them to send me the 2 missing steaks and the missing bacon but they won't until we order a new box. Waiting 24 hours for a supervisor to call us.
Need to Work on Fullfillment
Meat - Great, never thawes when i get it.
Packaging - okay, some had minor tears but otherwise fine since it stays frpzen.
Getting what ypu ordered and paid for? Pretty damn awful.
Theyve offered and sent "replacements" of lesser value in follow up boxes however THOSE boxes are short items. Its like a running game of catch-up with no end in sight, no refunds for the extras they don't send you and continued shorting on orders.
Look i get that meat supply chain is messed up due to corona, but just REFUND us if you cant't fill the order or your replacement is of way lesser value than what we originally orderes. Great quality meat but need to learn to set realistic expectations and take low inventory items off their site instead of making empty promises. Disappointed and will cancel if they don't gwt their act together...
Worst Customer Service
I made it through 3 boxes before I finally canceled my subscription. Their packaging is TERRIBLE! I defrosted chicken in the fridge and the next day, it leaked all over. When I complained to customer service, they initially gave me a spiel about their “unique packaging” and blah, blah, blah before offering any resolution. Almost none of the meat is properly vacuum-sealed and the packaging itself is made of extremely thin plastic that is not freezer friendly. The packaging stiffens up and cracks when frozen. If I could attached pictures, I would.
I give it 1 star because a meat subscription is a cool and convenient service but what’s the point if the food is compromised?
Negative review explained on my experiences
BEWARE! The packing is consistently torn, your meat will be exposed, blood leaks everywhere in the freezer and it is such a hassle to deal with their unprofessional customer service.
The meat is great when it arrives undamaged and not freezer burned by the dry ice it is shipped with. But the consistency of the damages are too common to overlook. The company is fully aware of the problem but continues to ship it anyway.
I would honestly rather pay a local butcher a few more dollars and get fresh, unfrozen meat that comes with no hassles attached. Friends, save your time and money.
These reviews I'm reading make NO SENSE at all.
There are many people here complaining and some seem to be making it up as they go along. For instance Cecilia Demaree is saying, "...paid $140 to get rotted meat that sat in a warm fedex truck for 7 days in heat of summer was delivered dripping blood from rotted meat GROSS I ended up with maggots in my trash can from it."
Well, I worked for UPS for years and their is NO CHANCE FedEx had meat on a truck for over 12 hours, let alone 7 days. ALL packages routing is documented. A driver cannot leave work until ALL items are accounted for. So Cecilia claiming a package sat on a truck for 7 days is just a flat out lie.
Also, she's somehow blaming Butcher Box for the late delivery and the maggots in her trash can. The city empties my trash weekly. If Cecilia has maggots, it sound like she needs to pay her deposal bill.
My experience: A rep from Butcher Box CALLED ME after I ordered and suggested I use my introductory FREE selections to get the expensive NY steaks, instead of just hamburger and bacon. And then told me how to better select my custom box to get the most out of my order.
My box was ordered on a Tuesday and was sitting on my doorstep on Thursday, ALL DAY, yet everything was still frozen, even after being in 90 degree heat for 6 hours!
The first thing I tried was the 6 hamburger patties and they were GREAT. It was 80% lean hamburger which is light and fluffy and devoid of those little bits of fat that is usually in grocery store hamburger.
Then I marinated the four 6 oz sirloin steaks and they were better than any New York steak you get in the grocery store today.
I got above and beyond service from the sales people, one of whom, again, called me to tell me how to get the most of my order. My box arrived 48 hrs later and still frozen. And, the meat is very good. I know the difference. With Butcher Box, you're not going to get the same filet mignon type meat you get at The Plaza in downtown San Francisco, but it is much better than what you get in the grocery store.
I'll be ordering again, and if I have any complaints, I'll write again, but for now, the $173 I spent was well worth it.
Watch Your Order Schedule VERY closely
Horrible company to deal with
I had the same problem. I spoke with a customer service rep in October 2018
Literally delt with the same exact thing. Such a hassle.
Quality and convenience
I have been a customer for almost a year, every single box has arrived in perfect, frozen condition. I ordered a Thanksgiving Turkey from them and it arrived on time and was by far the best turkey anyone in my family had ever eaten!
I don't have a single complaint.
I have been using Butcher for over a year and have been very satisfied. With that said I have to question your review, I have never ever seen fillet mignon available it has always been Ranch steak. I have always gotten my free bacon, my free wings, and my free drumsticks every month and they have never substituted a single item. So I have arrived at 2 possible conclusions as to why you didn't receive what you think you ordered. First, with COVID running rampant throughout the country, there has been a shortage of beef and the second reason is you have no idea what you ordered again because fillet mingnon has never been an option