There are many people here complaining and some seem to be making it up as they go along. For instance Cecilia Demaree is saying, "...paid $140 to get rotted meat that sat in a warm fedex truck for 7 days in heat of summer was delivered dripping blood from rotted meat GROSS I ended up with maggots in my trash can from it."
Well, I worked for UPS for years and their is NO CHANCE FedEx had meat on a truck for over 12 hours, let alone 7 days. ALL packages routing is documented. A driver cannot leave work until ALL items are accounted for. So Cecilia claiming a package sat on a truck for 7 days is just a flat out lie.
Also, she's somehow blaming Butcher Box for the late delivery and the maggots in her trash can. The city empties my trash weekly. If Cecilia has maggots, it sound like she needs to pay her deposal bill.
My experience: A rep from Butcher Box CALLED ME after I ordered and suggested I use my introductory FREE selections to get the expensive NY steaks, instead of just hamburger and bacon. And then told me how to better select my custom box to get the most out of my order.
My box was ordered on a Tuesday and was sitting on my doorstep on Thursday, ALL DAY, yet everything was still frozen, even after being in 90 degree heat for 6 hours!
The first thing I tried was the 6 hamburger patties and they were GREAT. It was 80% lean hamburger which is light and fluffy and devoid of those little bits of fat that is usually in grocery store hamburger.
Then I marinated the four 6 oz sirloin steaks and they were better than any New York steak you get in the grocery store today.
I got above and beyond service from the sales people, one of whom, again, called me to tell me how to get the most of my order. My box arrived 48 hrs later and still frozen. And, the meat is very good. I know the difference. With Butcher Box, you're not going to get the same filet mignon type meat you get at The Plaza in downtown San Francisco, but it is much better than what you get in the grocery store.
I'll be ordering again, and if I have any complaints, I'll write again, but for now, the $173 I spent was well worth it.