Butcher Box Reviews
Butcher Box Customer Reviews
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Truly wonderful product but way too many quality assurance & shipping issues!!!!!
Getting new customers & then having them reorder while telling their friends to order is how you build a business! Operational issues & quality assurance issues will bring a company down. Opened packaging, no dry ice or defrosted dry ice! Why can't BB get it right consistently! Even when we signed up many months ago, we had read the reviews about opened/torn meat packaging, lack of dry ice, etc. Thought those should be easy-fixes.
Why would BB not do everything ensure it doesn't continue to turn off their customers (new or old). Nope! We encountered torn chicken breast packaging on 2 of our shipments. This week after receiving a totally defrosted warm box of meat that required us to immediately throw it all away (evidently FedEx kept it for 2 days before delivering), BB sent an immediate replacement. But the same defrosted disappointment again!
Even though we took it inside right away, they say you can eat it but it's already too untrustworthy given the somewhat cold but not frozen condition. They say it should not arrive defrosted, but it did. Why does our shipment from The Simple Grocer ALWAYS come fully frozen no matter the temps outside? (Note to The Simple Grocer: Please teach BB how to ship successfully!)
We tossed everything in the trash again & actually have to pay extra to have our trash collector make another extra stop to our home because we couldn't wait the 3 more days till our normal collection. All that meat sitting in our outdoor pale in the heat... The flies, the odor!!!
Just canceled our subscription. Shame on you Butcher Box, we loved you & you pushed us away, too!
There was no dry ice, etc. in the wet box. It was delivered by a white van w/o a carriers name on it???
This is the first shipment that has arrived this way. We emailed a complaint & have not received a response yet.
We are afraid to eat the meat, since we have no idea how long it had been thawed!!!
Poor Customer Service
2nd month in and very problematic. First month everything was “OK” although meat was delivered frozen the dry ice was thawed completely and box was soft. The meat was good so I was telling everyone. 2nd month I ordered over 30lbs of meat, it was to be delivered on Friday by end of day so at 10pm I called the shipping company.
I noticed on the website it read no weekend deliveries. I was concerned (it’s been 113 outside) last month there was no dry ice, now the meat is going to sit in a warehouse for two additional days. OnTrac confirmed this. I contacted Butcher Box which is only available via Chat.
I was informed that I have till the end of day on Friday to receive my box. This is the only response I have received after several attempts to Butcher Box. Apparently the shipping company has destroyed the shipment. The animals have given their lives as waste and I am out of pocket over $300. It’s been nearly 4 days now and still no response from Butcher Box.
Sent with no notification email
No Dry Ice in the summer???
A little over a year ago, I ordered from Butcher Box. When it arrived, I wasn't home so it sat on my doorstep. The temps were over 100 degrees and it had been in an standard UPS truck for over 8 hours! The only packaging in the very sturdy box was in inner box with packing peanuts between the outer and inner boxes.
There was absolutely NO sign of dry ice packaging. I contacted them by email and explained the situation. I was told that I could keep the meat or throw it away and they would replace it immediately. The lady seemed surprised that there was no dry ice. When the second box arrived, it was the same thing - no signs that there had ever been any dry ice included. In both cases, most of the meat was thawed. I did keep some of the meat that was still frozen but dumped the rest.
I contacted them and told them that they situation was the same and that I could no longer continue my subscription until they had better packaging. I was reimbursed for my order and I haven't had a problem with them trying to send me an order since. They did send a survey asking why I was cancelling. The only emails I've gotten from them since was asking if I would like to re-subscribe. I haven't.
Poor quality meat
I was happy when it arrived and happy to put it in my freezer. I was impressed that they used dry ice, so it didn't take a lot of extra packaging. I expected it to be fabulous.
The second steak that I took out had brown spots and streaks all through it. I took a picture of it, threw it away, and wrote an email (with the picture) to the company. I got a reply explaining to me that brown spots are normal on meat.
I was grew up on a farm where we raised our own cattle. We froze meat for many months. It was never brown, it was more tender, and it tasted way better than this.
Most of this meat was just a little tough, and it really wasn't very good. I canceled my subscription after the first box.
You don't control your own order!
Be closely aware of their automatic delivery schedules, or you lose
If your life is perfectly planned without any last minute or unforeseen changes, Butcher Box (BB) might be for you. The meat from Butcher Box is quality & is delivered frozen.
Yes, you can cancel any time. And you have some control over deliveries. I stress the word, "some." In my case not enough!
I live in 2 different states. I spoke with a customer service person on the phone in October 2018 & explained I was leaving the state for approximately 6 months (date of return was not determined @ the time). She put my delivery on hold for 6 months. Suddenly on 4/8/19 I get an email from BB indicating they are processing my order (it wasn't mailed). I immediately wrote back & explained I am still out of state & there is no road access to my summer home. After several emails, I'm told an order in process can't be stopped (even though it wasn't mailed yet). I'm also told I cannot get a refund because my account was on hold (what?). Buyer beware!
It's A Scam
I received a 1 month trial as a Christmas gift I ordered and had to give my credit card. I did not realize that I was subscribing to the plan. Initially I got 2 pounds of burgers, 2 pounds of bacon, some flank steak and sausage. It was just ok but I did not want anymore. It was not a good value for the price.
A few weeks later I noticed an e-mail that an order was on the way. I called them and had the rudest C.S. person. She sent me an e-mail the next day and said she could not cancel the order. I told her I would decline it and she said I still had to pay for it. I tried to put it in contest with my bank but they lied and said I authorized it.
I got meat that totaled out at about $15 a pound which is ridiculous.
Avoid this scam like the plague. You will get a much better value at Whole Foods on Organic meats.
The lack of "the customer is always right" Cusotmer Service and the poor poor quality of the meat coupled with the value is oing to insure this place will not be in business very long.
Save your money and save your frustration. A big thumbs down on this one for sure.
Poor Quality of Meat
Worth the wait
Lost my shipment wont resnd or give money back
We purchased $179 of meat from Butcher Box. However, when we received the box and opened it, there was no dry ice in the box. There was insulation material.
My wife ate some ribs, and she incurred Salmonella. She was violently ill for 5 days.
We contacted Butcher Box, and they said they took it very seriously. They asked every question there was to focus blame on other foods and how it was cooked. My wife is on a Carnivore diet. She ate nothing but the ribs.
Since the meat arrived without any dry ice in the packing, we trashed what was left of the $179 worth of meat. Who wants to take any more chances on incurring more Salmonella?
Regardless of what the Keto folks vividly and assertively declare on the internet, we will never purchase from Butcher Box again.
Tough! Tough! Tough!
Worst Meat and Poorer VAlue
I received an introduction to this service as a Christmas gift. I ordered and was open minded. I did not realize I was subscribing. The sausage was very bland, the hamburger patties very fatty and did not want anymore.
I did not realize they were sending another shipment. It hit my bank for $149. I tried to stop it but way too late. The shipment arrived yesterday. It had 8 pounds of meat, sausage (the bland one), 2 packages of bacon, 8 more greasy burgers and 2 pounds of flat iron steaks. Total of about 8 pounds of meat running $18 per pound. For $149, I could have gone to town at Whole Foods and gotten so much more. I have a tenderloin in my freezer that was not nearly this expensive.
Customer Service was so unhelpful. They will not take it back and I am stuck with this crap.
Steer clear of this one and save yourself some money. go on a $149 spending spree at Whole Foods and marvel at the quantity you got compared to mine.