Butcher Box Reviews

Butcher Box
Based on 15  Reviews



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About Butcher Box

Butcher Box got its start with founder Mike Salguero when he was amazed by the pure, natural taste of a 100% grass-fed cow. But not everyone eats such amazing beef simply because not everyone has access to it. That’s why Butcher Box is seeking to make grass-fed meat more accessible.

The company started up in just cafes around Cambridge, until they were finally able to get a shop in Harvard Square. Over the years, they’ve grown rapidly, serving 10,000 families a Butcher Box in their homes for dinner. They’re working tirelessly to provide everyone with a friendly neighborhood butcher that’s always open online.

Products:

Butcher Box is committed to finding everyone high-quality meat that’s healthy, which is why everything is tested before it goes into your box. They’ve searched far and wide for a collection of producers who are trustworthy, including family-run farms and companies who keep animal welfare in mind.

Choose from any one of their meats, including beef, chicken and pork. Beef is 100% grass-fed without any antibiotics or hormones, while all cattle are raised humanely. Chickens spend their entire lives in the field too, so that they’re leaner and healthier. The same goes for pork, so rest assured that they’re never given dangerous hormones.

How Does it Work?

When you order from Butcher Box, you must first choose your box. Pick from a mix of beef, chicken, or pork, or customize what you’d like. The box will then be delivered right to your doorstep in an insulated box with everything frozen and packaged well. From there, all you have to do is get cooking.

Cost and Price Plans:

When you get started, Butcher Box can pick out a balanced assortment of easy items for you, or more interesting cuts and you get to choose from a range of 12 add-ons for your box. The base price begins at only US$129 a month for 8-11 pounds of meat that will let you eat a total of 24 meals. When considering the Butcher Box vs Moink box, the base price is certainly cheaper.

If you’re cooking for more people though, try the Big Box, which costs more at US$238 a month, but with double the meat. With this box, you’ll receive 16-22 pounds, or 48 individual meals. Choose your own meats or let Butcher Box give you a little bit of a surprise when you receive your box. When it comes to Butcher Box vs Omaha Steaks you definitely have many more options.

Customer Service:

Butcher Box will deliver right to your door and will not require a signature, since the meat is perishable. Track your package when it ships, or give specific delivery instructions for when it arrives. Everything should arrive frozen and packaged well, although if you ever do have any issues and want to cancel your subscription, you are able to do so at any time prior to your invoice date. Just log in and scroll down to the bottom of your page.

If you have any issues, be sure to reach out for support at [email protected] for answers to all basic questions, or refer to their FAQ page. That said, they’ll ship to anywhere in 48 states with free shipping.

Online Reviews/Complaints:

People so far love Butcher Box, in part because the price is so affordable for the amount of high-quality meat you receive. You are also able to get a huge variety of meats and different products that you wouldn’t normally buy at the store. Moreover, you will be able to make your meals more delicious with new cuts that really are high quality.

Not everyone is a huge fan, though and while they love the quality of the meat and the packaging, the service itself has some problems. People have gotten packages shipped on the incorrect date, or have found their boxes sometimes thawed. Not everyone loves the price either, since local producers may be less expensive.

Competitors and Alternatives:

If you like Butcher Box but maybe want to try a different company, there are a few competitors and alternatives available to you. Try Grassland Beef if you’re looking specifically for beef, with their chefs making everything fresh and full of nutrients.

There’s also Tendergrass Farms, who also provides all sorts of meats for you to choose from, if you want to spice up your diet. Farmer Girl similarly ships out all sorts of meats that are all high-quality, fresh and with incredible flavor. You certainly have other options if Butcher Box is not to your liking.

Where to Buy?

For your own Butcher Box, look on their website to order right away. Also check in other websites like Groupon for daily deals on your box when you purchase, or for another form of ordering if you feel more comfortable with their website.

15 ‘Butcher Box’ Reviews
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Negative review explained on my experiences



August1, 2019

I have thought about cancelling many times. The meat is fantastic I get the all beef box. Yes, sometimes the packaging is torn and blood does get everywhere when I defrost, BUT, customer service has been outstanding. They informed me its the fulfillment center that just throws stuff around so they will be changing their packaging. Personally I would hire a different fulfillment center. Every time something was wrong they offered to refund or replace. Even when I received a cut I wasnt happy with and had no packaging or freezer burn issues. They have replaced everything and even more for my inconvenience. My picky cat would only eat the meat from butcher box and not any other grass fed organic grocery store brand, even she could tell the difference. I am not very fond of their salmon tho, I use Wild Alaskan Co. for my fish, but hey Im real picky when it comes to fish and their salmon is out of this world! I would suggest just sticking to the meat, the pork was pretty decent too.

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BEWARE



June20, 2019

BEWARE! The packing is consistently torn, your meat will be exposed, blood leaks everywhere in the freezer and it is such a hassle to deal with their unprofessional customer service.
The meat is great when it arrives undamaged and not freezer burned by the dry ice it is shipped with. But the consistency of the damages are too common to overlook. The company is fully aware of the problem but continues to ship it anyway.

I would honestly rather pay a local butcher a few more dollars and get fresh, unfrozen meat that comes with no hassles attached. Friends, save your time and money.

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1 Review

These reviews I'm reading make NO SENSE at all.



June5, 2019

There are many people here complaining and some seem to be making it up as they go along. For instance Cecilia Demaree is saying, "...paid $140 to get rotted meat that sat in a warm fedex truck for 7 days in heat of summer was delivered dripping blood from rotted meat GROSS I ended up with maggots in my trash can from it."

Well, I worked for UPS for years and their is NO CHANCE FedEx had meat on a truck for over 12 hours, let alone 7 days. ALL packages routing is documented. A driver cannot leave work until ALL items are accounted for. So Cecilia claiming a package sat on a truck for 7 days is just a flat out lie.
Also, she's somehow blaming Butcher Box for the late delivery and the maggots in her trash can. The city empties my trash weekly. If Cecilia has maggots, it sound like she needs to pay her deposal bill.

My experience: A rep from Butcher Box CALLED ME after I ordered and suggested I use my introductory FREE selections to get the expensive NY steaks, instead of just hamburger and bacon. And then told me how to better select my custom box to get the most out of my order.

My box was ordered on a Tuesday and was sitting on my doorstep on Thursday, ALL DAY, yet everything was still frozen, even after being in 90 degree heat for 6 hours!
The first thing I tried was the 6 hamburger patties and they were GREAT. It was 80% lean hamburger which is light and fluffy and devoid of those little bits of fat that is usually in grocery store hamburger.
Then I marinated the four 6 oz sirloin steaks and they were better than any New York steak you get in the grocery store today.

I got above and beyond service from the sales people, one of whom, again, called me to tell me how to get the most of my order. My box arrived 48 hrs later and still frozen. And, the meat is very good. I know the difference. With Butcher Box, you're not going to get the same filet mignon type meat you get at The Plaza in downtown San Francisco, but it is much better than what you get in the grocery store.

I'll be ordering again, and if I have any complaints, I'll write again, but for now, the $173 I spent was well worth it.

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1 Review

Watch Your Order Schedule VERY closely



April13, 2019

The meat is quality. The customer service is HORRIBLE! I had an order on a 6 month hold because I live in 2 different states. I spoke with a customer service rep on the phone in October 2018

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Horrible company to deal with



April12, 2019

I had my account on pause and you would think a courtesy email letting me know it is going to invoice soon would be sent. Nope, just an email at 1:48 am that I have been invoiced and no take backs. I tried customer service and they will not cancel my order. Seems like fraudulent behavior in my opinion. Don't get yourself locked in to this company. Worst customer service!!!!

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April 13, 2019

I had the same problem. I spoke with a customer service rep in October 2018

June 20, 2019

Literally delt with the same exact thing. Such a hassle.

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1 Review

Quality and convenience



February26, 2019

I've been a customer for about a year, and I'm pleased with it so far. I would like to see a wider range of cuts and parts, such as liver, heart, etc.

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Committed Customer



November26, 2018

I have been a customer for almost a year, every single box has arrived in perfect, frozen condition. I ordered a Thanksgiving Turkey from them and it arrived on time and was by far the best turkey anyone in my family had ever eaten!

I don't have a single complaint.

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1 Review

SCUM OF THE EARTH......



October23, 2018

(BIG MISTAKE I MADE)
DONT LET THEM KNOW YOU WANT TO CANCEL RIGHT BEFORE YOU GET YOUR LAST BOX. THEY SLICE UP EVEY PACKET SO THE AIR GETS IN AND BLEEDS EVERYWERE, SOME MEAT WAS COMPLETELY OUT OF PLASTIC. REAL @*#$! HEADS, AND FORGET ABOUT CUSTOMER SERVICE, AND NO REFUNDS. SCUM.....LESS THEN SCUM....

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December 28, 2018

I just canceled my subscription after the second order, because the packages are unsealed and full of air which causes freezer burn. I think this is standard with their packaging!

February 26, 2019

This is not my experience. It comes solidly frozen.

August 01, 2019

They are in the process of changing their packaging. It is not them that does this, it is their fulfillment center that doesnt care about doing their jobs.

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