BetterHelp Reviews

BetterHelp
Based on 327  Reviews



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About BetterHelp

BetterHelp.com is the online home of BetterHelp, a company who says their goal is to provide their customers with access to quality, professional help when they are facing life's challenges so they can be happier.

The website promises that all the counselors you can be matched with through the BetterHelp website are licensed, board accredited, and qualified with either a PhD or a masters certificate in addition to years of counseling experience. 

How Does It Work?

Customers will sign up for an account and fill out a short questionnaire so you can be matched with a professional counselor who can provide the support and guidance you need. Once you've created your account and been matched with a counselor, you will begin communicating with your counselor via online messages, whenever you need, on your schedule.

Customers can communicate with their counselor on an unlimited basis each week until they feel they have successfully overcome the problem or obstacle they were facing. Customers are welcome to cancel their membership at any time without penalty. 

Cost/Price Plans

Customers can sign up, get matched, and begin speaking to your counselor all for free. Customers who decide to continue with their services will pay a flat fee of $35 per week for unlimited counseling, which gives you the ability to speak to your counselor as much as you need.

Refund Policy

Since BetterHelp allows their customers to pay for services on a week-by-week basis, their website does not detail any overarching or general Refund Policy. Customers who feel they have an issue or complaint that warrants a refund should contact Customer Service and deal with their situation on a case by case basis. 

Customer Service Contact Info

Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by submitting them directly to their website through their Contact Us link, by phone at 888-688-9296, or by traditional mail at 440 N. Wolfe Rd, Sunnyvale, CA 94085.

Reputation

The few reviews available for BetterHelp at this time tend to be very positive, and reviewers describe a very professional and beneficial experience which just happens to have the added advantage of being accessible by internet or through your mobile device.

It is still important to understand, however, that BetterHelp does not claim that they are a replacement for professional therapy or counseling. They are an additional or alternative tool that people may use if traditional therapy is difficult to schedule or cost prohibitive, but depending on the issues you are dealing with, you may still be referred to a traditional mental health professional if that's what they feel is best for your needs.  

Is It Safe?

Customers who are concerned with privacy issues are assured by BetterHelp.com that their system is HIPAA compliant to ensure your privacy. They provide banking grade encryption which allows users to be completely anonymous, even to your counselor. 

Competitors and Alternatives?

Online counseling is a fairly new type of service and it doesn't seem as though BetterHelp has many competitors in the market right now.  
    
If you have any experience with this company or their products, please leave your BetterHelp reviews below.

327 ‘BetterHelp’ Reviews
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1 Review

THank you !



July18, 2018

I found Betterhelp via facebook at a moment I really needed someone to talk to without having to wait 6 months to get an appointment ! I have been in contact with Jennifer and I am really happy about her assitance, help and listening .... I would recommend Betterhelp !!

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October 01, 2018

Thanks, Lut! We understand that wait times can be pretty extreme for an in-person appointment, so we do our best to make that match as easy as we can for our members. We're so happy to hear your feedback, and thank you for taking the time!

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Betterhelp is great



July9, 2018

Betterhelp has definitely improved my mental wellbeing. I appreciate having someone to message at all hours of the day, and having unlimited video and phone sessions. I feel validated, respected, and cared for. My counsellor match has been perfect for me. I am so grateful.

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October 01, 2018

Thanks, Emily! We want to let you know that you are valued and respected as a member of BetterHelp, and are glad to hear that your counselor validates you and cares about you! We are grateful for members like you!

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1 Review

Best ever



July8, 2018

My experience with trying better help was something I wasnt expecting. They have trained licensed counselors. There support to contact betterhelp, always replys back as fast as possible.
I woukd recommend betterhelo to anyone who is in need of someone to talk to at a fair price.
Im glad I did deceided to do the 7 day trail, since I was unsure.
My counselor I had she was amazing and very welcoming from the start.
Try it you wont regret it.

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1 Comment
October 01, 2018

Thanks, Kitty! We're so glad that you were able to get connected with your counselor here. All of the counselors are licensed in their respective states! Thanks again!

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1 Review

Oh you wanted to meet?



July1, 2018

I've had a pretty miserable time actually meeting with counselors. I had a counselor that several times had agreed to meet but then would change the time or would simply not show. Finally, I changed counselors to give betterhelp another chance but this happened again. The counselor agreed to meet at 1pm Saturday, Asked to change the time to 8am Sunday and then did not show for the 8am appointment. Thanks betterhelp for wasting my time and taking my money.

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October 01, 2018

Hi Across, we're sorry to hear that. Hopefully you've been able to get in touch with our Support Team- they can help you with a refund or to help you change counselors or hand pick the right counselor for you if needed. Again, we apologize for your experience.

October 02, 2018

Hello BetterHelp Support Team - I actually have already contacted you. I was refunded two weeks and I have switched counselors. However, this issue is still occuring. The new counselor always switches the day/time we meet last minute to another time. We were supposed to meet this last Saturday 8pm. Then she kept offering to change the time when it worked perfectly with my schedule. She canceled and rescheduled on me anyway to Sunday 8pm (yesterday). Then when it came time she never showed for her appointment. At 8:05pm I messaged her, "hey are we still meeting today?". And she replied asking to reschedule for another day. Seems none of your counselors can keep a commitment.

October 02, 2018

Hello BetterHelp Support team, yes I have already been in contact with you. I have already switched counselors and unfortunately, my counselor continues to cancel, no show or change times that we are meeting on me. This is really discouraging and frustrating to use your service. Wish I could give 0 stars.

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1 Review

If you're considering, Just DO it and don't procrastinate like I did



June14, 2018

BetterHelp is an amazing service I wish I started sooner. My counselor, Heather, has been instrumental in teaching new coping techniques and making me focus on self care and reframing how I think about things. I am turning things around and cannot thank her or BetterHelp enough. The support is amazing

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1 Review

So Happy I Found BetterHelp



June4, 2018

I found BetterHelp through an Instagram ad. At the time, I was currently on my 3rd session with a therapist that I had at the time, but was not happy with. The ease of signing up was so great. Within 5 minutes of signing up, I was matched with a therapist who immediately reached out to me. It wasn't just a generic message-- It was a message that was tailored to my initial questionnaire. I had my first video session with my therapist that day, and within the first 10 minutes, I knew she was going to be the right fit for me. She was attentive and knowledgable about my issues. She even followed up after my first session to "recap" and share documents/homework with me. My second session with her was even better. She demonstrated that she really studied her notes from our first session, because she knew everything that I had talked about. I couldn't be happier with my new therapist and with this service! For $65/mo, I am getting unlimited service through my therapist. I am able to message, call, or video at any time. I'm so thankful for BetterHelp and I would recommend it to anyone who is struggling financially to find a therapist, or struggling on timing, or at all! BetterHelp obviously has competent employees that care about their clients. And the best part is that I don't have to change out of my pajamas!

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1 Review

Great therapist and great value



April30, 2018

I have been to therapy in the past, but at this stage in my life scheduling a time to drive to an appointment is not realistic. Better Help has been great, I was matched with a wonderful counselor. It also seems super easy to switch counselors if you are not happy. A 30 minute session with her only takes 30 minutes, there is no commute so it is easier to fit in to a busy week. We also message at least once during the week. The value is very good, I would pay 3x the price to have contact 2x a week with a local therapist in office. It is definitely worth it to try, the company really seems like they care and would be easy to work with to help find the right therapist.

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1 Review

Betterhelp has been a godsend for me



April26, 2018

Betterhelp has been a godsend for me. I have been struggling with anxiety, panic, depression, and agoraphobia for quite some time. It felt like a Catch-22, because getting help meant having to get out of the house, which is exactly what I needed help doing!

Betterhelp matched me up with a counselor who really jibes with me, who understands my problems, and who has been teaching me great tools to deal with those problems and get better. I am so much better off now than I was when I signed up, and I plan to continue using Betterhelp for years to come.

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