BetterHelp Reviews

It works great! I was matched with a Dr. who understands, coaches, cares, and listens! Dr. Claude is nothing short of AMAZING!

this is my first month but I will continue my membership.

The counselling was good - but when I came to cancel the system told me you couldn't do this on your own.

Your counsellor needs to send you a link to cancel the subscription and until they do that, and you have completed it, you are considered to still be subscribed.

I've never come across any firm where I can't cancel my own subscription, this is definitely dodgy and a scam.

If you are unsure as to whether I am telling the truth, search the site for the details about the cancellation process – you will find absolutely nothing, no details at all ……………

Also, they quote you a weekly charge, but don't mention they will charge you a full month in advance.

Essentially, they are crooks.

Trustworthy and great customer service.

I signed up thinking the charge was monthly but was in fact the price per week. It is a great price for this, but I just couldn’t afford it at Christmas time!

I contacted betterhelp and they have refunded the full amount promptly with no issues.

As soon as I can I will be back to sign up again.

Thank you :)

Great for neurotypicals with basic problems. Any possibility of ever experiencing a crisis situation? Look elsewhere.

(I would like to note an error in the business summary above before I continue -- both counselors I was paired with were LMHCs, not PhDs or Masters Degree holders by any stretch. A majority of the counselors are just that -- counselors. Not psychologists, as erroneously claimed by this page.)

I thought things were going well. My first counselor was sketchy and useless, but my second one was fairly competent, giving me lots of advice and very successfully supporting me as I worked through the rough patch I was going through.

While I understood that BetterHelp does not help with crisis situations specifically, what I didn't know is that they will not tolerate clients experiencing any form of crisis. As a matter of fact, they outright abandon them. My counselor suggested that she may not be a good fit because she was having trouble finding time to communicate with me due to the holiday schedule, which is understandable. I asked who to contact and what to ask in order to get a more qualified counselor due to my diagnoses, but she never specified. Instead, after I admitted once again to struggles with suicidal ideation, going into detail about some of the delusions I had been having, I tried to log in the next day only for the website to claim that I did not have a valid account. In my email account, I find that the money was refunded on my PayPal account as well. Finally, after discovering my account was gone AND having the money refunded, someone bothered to contact me, determined that "online counseling may not be the best resource for you," and sent me a link to PsychologyToday so I could "consider scheduling an intake with a licensed counselor who can provide [me] with in-person counseling in [my] area".

I don't understand why their counselors are not trained to hold the hand of their clients through making an appointment with a proper counselor. I do not understand why the crisis situation that I was in meant that the best course of action was "cut and run," though I can see the presumed liability involved. However, due to the fact that people with any kind of mental illness can reach a crisis situation, that makes this business incredibly unsafe for anyone who might need their services. Every single client currently enrolled in their services may one day experience the feeling of wanting to end their life and, if they risk sharing it with their BetterHelp counselor, they may find themselves with even more reason to back the idea that no one cares if they do it.

If it were not for this, the service was remarkable, simply because it was the idea of having someone around who would listen to your at any time. They may not be able to reply instantly, but they would still read it at some point. However, the people who benefit from that kind of comfort are also those who would be the most severely damaged by their carelessness.

I am disgusted by the lack of compassion from a company that claims to help the mentally ill. I do not see how dropping clientelle entirely will somehow "wipe the blood from their hands" if the client does decide to end their life. All I see is the potential for them to destroy the lives of thousands of people because they will not support them at their worst. A company that plays into the stigma surrounding suicide in a way that is not only careless, but outright dangerous.

I have both paid and non-paid accounts.

I've decided to get help from betterhelp.

On the paid account, I've just tried to switch counselor because I've been registered the paid acount like a month ago and decided to give it a try. But It took hours and still I have no match with a counselor, this made me thinking, and I've opened another account to just give this feature a try.

On my new non-paid account, answered the questions same, I've matched with counselors in max 15 minutes, gave it couple of spins, five times!

BE AWARE that there's code written intentionally running behind to drain your SUBSCRIPTION. And you know that too BETTERHELP! Don't write me that you're sorry. Feel sorry for your shame! SHAME ON YOU. I hope you all of these intentionally made software will make you eternal burn in hell !