BetterHelp Reviews

BetterHelp
( 341 reviews )

BetterHelp Customer Reviews

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BUNCH OF CRIMINALS
August 9, 2017
THEY KEPT CHARGING ME CONSISTENTLY EVEN AFTER I TOTALLY REJECTED THEIR SERVICE. THEY KEPT CHARGING MY CREDIT CARD EVEN THOUGH THERE ISNT FUNDS IN IT. I LATER FUNDED MY CREDIT CARD AND THESE CROOKS QUICKLY DEDUCTED 100'S OF DOLLARS FROM MY CARD. NEVER EVER USE THIS BUNCH OF LOW LIFE.

Mihaela August 14, 2017

Hi ! Did you receive your refund?

Great Counselor
July 22, 2017
Jessica is amazing, in such a short time she left a huge impact on me. I feel like young and fresh again and my self confidence rocketed literally. She listens carefully, gets the point that bothers me and is very wise & convincing in her advises. I would recommend her for any one with self confidence or anxiety issues. Thank You Jessica.

So far, so good
July 13, 2017

I have been looking for some way to get therapy while living abroad. The country I am living in has it, but one 50 minute session costs more than one month of BetterHelp for me. So far, this has been a good option for me, but I have not been using it for more than a week at this time.

However, I think that the platform is good- I feel more comfortable talking about my innermost thoughts in writing, rather than with my voice. I feel that it gives me, personally, more coherence and then I can also go back on the session and review what was discussed as well.

Better Help
June 26, 2017
Very professional and responsive. Very good insights into my issues.

The most corrupt filthy dirty sneaky company ever in Mental Health
June 25, 2017
This company deserves NOTHING from you, not one cent. They have full time staff trolling the internet for negative reviews so they can try to sterilize them, but this will fail because there is no hiding from bad service. Look what BetterHelp did at ripoff report...they paid them a whole bunch of money so that they could sterilize all the negative reviews.. They gush money on Google like niagara falls to lure people into clicking your site when they type in "betterhelp reviews". (Type "better help reviews' into Google and you get paid ads that take you to their homepage. ) they go out of your way to suppress bad reviews, they ban people on facebook who say anything critical about them. Thank goodness they can't ban people here or they would. They are the most aggressive downright dirty sneaky company I have seen in a long time. They grant grant themselves the right in their terms of service to monitor EVERY SINGLE WORD people say in 'therapy sessions" Can you imagine some silicon valley money thirsty entrepreneur listening in on your personal problems between you and your therapist? I can't even see how it is legal, but it is downright offensive. They FORBID you from contacting your therapist outside their "platform'...>i guess they hate the idea they can't "monitor" and evesdrop on your therapy sessions. For them, its all about the money. They take clinical therapy and turn it into a mockery. I look forward to the day they go under.

BetterHelp Team June 29, 2017

Our team at BetterHelp is really sorry to hear that you're frustrated with our policies, please feel free to get in touch with us at [email protected] - we're happy to resolve any outstanding concerns!

TheDude September 14, 2017

lol, you can't be serious. You really sit around all day looking for reviews to counter don't you? Someone pays you a salary so you can come to work and do your best to suppress negative reviews. What a pathetic company! One day, your cash will bleed dry and BetterHelp will go down. That will be a good day.

Very frustrating
June 22, 2017

Because I never had time to do a visit to my therapist, I thought this would be a good and convenient replacement. I purchased a two month subscription through Groupon but could still not open an account without adding my credit card. I did so and was charged. When I disputed the charge they refunded me but over those two months I still did not speak to a therapist. No therapist was able to explain as to actually use the texting service and I found it difficult to engage otherwise. I submitted a request to close my account ahead of the Groupon deadline, only to find that I had been charged three weeks later. I have yet to receive a response from Betterhelp regarding this and had to file a complaint with my bank.

Anyway, I would not recommend this service and will stick to brick and mortar therapists. This entire experience has left me with more anxiety than what I was already trying to treat.

BetterHelp Team June 29, 2017

Hi there, our team at BetterHelp is really sorry to hear that you're frustrated with our policies regarding Groupon, please feel free to get in touch with us at [email protected] - we're happy to resolve any outstanding concerns you have!

Great service
June 2, 2017

I am very pleased with my experience with Better Help. I found the sign-up process to be efficient and transparent. There was also a free trial period during which you were given full site functionality.

Now that I have been a customer for about 7+ months, I can say that I am still pleased with the service and plan to keep using it. The counselor I was assigned is a LISW-S. I was at first skeptical if her experience met my needs, but whatever method the site uses to match customers to counselors proved accurate.

My counselor is very responsive to my messages. I receive thoughtful replies multiple times a day most all days of the week. Worksheets are provided for my use when appropriate and various research articles are referenced when appropriate.

My counselor has been helpful, channeling my thinking, find behavior patterns in the things I describe to her and is always professional and polite.

I would recommend Better Help.

No service delivered by company, full refund refused
May 25, 2017

I found this company, BetterHelp and thought it would be good to try to enlist the assistance of a psychologist with remote services. I subscribed after reading the service was $45/week. I was matched with a counselor and made an appointment, speaking with him briefly. A few days later, I saw an entry on my bank account for a $180 payment to the company. I felt it was a little deceptive, but I was willing to try the service anyway. When the time came to have this appointment, I put time aside to meet my responsibility, but the counselor never appeared. I was waiting to chat for the full hour but the counselor never came during that time. He messaged me later asking if i was available the next day, which I was not.

I sent a request to the company to refund the payment I made, which they responded that

“When a member of BetterHelp asks for counseling, and is subsequently assigned a counselor, their counselor's capacity and availability for other members (who have also requested services) becomes limited. Therefore, we are generally unable to offer refunds.

However, I'm happy to let you know that I was authorized to change your plan from monthly billing to weekly billing at the same per-week price of $45 (weekly pricing is typically much higher than monthly pricing). In light of this, I already went ahead and processed a refund of $135 for your recent payment - so you've only been charged for one week. Please note it may take you bank up to three business days to show the refund in your account. “

I later received an email explaining that a full refund was issued. I looked in my bank account and saw that $135 was deposited there. $135 does not equal $180, therefore a full refund was not issued.

I maintained persistent contact, and they finally were persuaded to cough up the rest of my payment, but, I think it is unfair that they reflexively opted to keep my payment in full. I held up my part of the deal. The folks dealing with the business of human psychology have ought to be more aware of what they are doing. Furthermore, I resent their explanation that the client inconveniences the time of the counselor by subscribing to the service. I say avoid this service and their billing refund practices that assumes that the consumers are stupid.

BetterHelp Team May 31, 2017

Our team at BetterHelp is really sorry to hear that you're frustrated with our refund policy, please feel free to reply to our team at [email protected] - we're happy to resolve any outstanding concerns regarding your refund amount!

Life changing
May 19, 2017
I've recently been dealing with several difficulties in my life and needed support... Unfortunately not having anyone close around me to talk to it made things difficult. I don't some research and stumbled across BetterHelp which has changed my life. The support, techniques and tips on how to deal with my difficult situations have made me a better version of myself. I am so greatful to the whole team, including my councilor Fausta! And the founder Alon who has been in touch with me... It's just an amazing company and would definitely recommend anyone looking to better there life or for support to just try it out and see where it takes you.

Better than your therapist
April 29, 2017
As someone who has had therapists/counselors in real life, I will recommend betterhelp to anyone who has deep problems that they don't wish to share. Trust me, it's well worth your money and the therapists/counselors that I had on this site are better than anyone I had in person.

21st century solution to therapy
April 27, 2017
We can all use someone to talk to know and then. Sometimes we need a professional counselor. BetterHelp has made that easier, more convenient, less expensive, and still effective! BetterHelp is the 21st century solution to therapy.

Excellent service, valuable help
April 23, 2017

I am really impressed by Betterhelp. I was matched with a counsellor very quickly, and the match was pretty darn perfect. My counsellor replies promptly to my offline communications, and the live talking by phone is slick. I have already started noticing an improvement in the issues that got me to go to Betterhelp. Therefore seems like money well spent :)

My experience has been totally positive both with the site and the counselling.

Highly recommended.

they're sneaky, they're abusing depressed people
March 28, 2017

On January 10, I wanted to give it a try because there was a one week free trial. When I was enrolling, I was asked to give my credit card details to pay $1 saying that that money is to be sure that everyone was serious about the counselling. I thought that was okay.

They immediately found me a counsellor who was very nice to me. But in 3-4 days I understood online counselling wasn't good for me. So I stopped using their service less than a week.

This week, I realise that they charged me $135 in March. So they started taking my money on March 1, $45 weekly. I immediately canceled my membership and wrote to their customer service. The customer service is offering to pay me the last payment only, that means $45, and adding that they don't check if I get any help or not.

I can understand that they have policies, but I am very sure that I didn't accept to pay $45 weekly, because I don't have that much money! I'm a student, and this is a huuuuge amount of money for me.

The only reason that I gave my credit card information was paying the $1 at the enrolment.

I think they aren't honest. I think they waited for a while and then they gave it a try to get my money, and they could do this for 3 weeks until I realise that I was getting robbed.

Now I kindly ask them to pay $135 back to me. Because they weren't clear about their policies, they're abusing the people who need help, who are in depression.

I could have recommended them to my friends if they didn't do that to me.

TheDude March 29, 2017

they are spending boatloads of money on advertising, i can't see how they are profitable

BetterHelp Team March 29, 2017

Hi Miray, I'm sorry to hear that you're frustrated with the subscription billing process. We're happy to help clarify or resolve any questions you have. The best way to get in touch with our team is to contact us by email at [email protected].

Sally April 12, 2017

How about instead of clarifying your policy you just give her her money back? It doesn't matter what your policy is, if it's not clearly stated it's deceptive and will cause you to lose people's trust. I was considering signing up, but I'll pass.

BetterHelp Team April 20, 2017

Our team at BetterHelp is really sorry to hear that you're frustrated, please feel free to reach out to our team at [email protected] - we're happy to resolve any concerns.

Scammy Business Practices
March 28, 2017
Started charging me $45 per week without my knowledge. Refused to refund me despite the fact I never used the service after my trial period.

BetterHelp Team March 29, 2017

Hi Justin, I'm sorry to hear that you're frustrated with the subscription billing process. We're happy to help clarify or resolve any questions you have. The best way to get in touch with our team is to contact us by email at [email protected].

Great thing for lower price
March 25, 2017

I gave it a try for the free week trial, and thought that the councelor might stall and ask more questions to extend my subscription. But she was great! She did ask more questions, but made me feel like she's truly interested, and gave me solutions to my problems right away.

It might not help every person, but for a skeptical introvert like me, who prefer text over talk - it works like magic. Also I can freeze my account if I feel like I won't be able to interract for a while, and unfreeze it later, so you don't pay for that time you didn't use, if you're a poor student, for example.

Sagar March 26, 2017

I quit their plan still got. Charged buddy

miray March 28, 2017

they don't try to make you extend your subscription. they do it anyway, and take your money. be careful

BetterHelp Team April 10, 2017

Again we're always happy to help! The best way to get in touch with our team is to contact us by email at [email protected].

FRAUDS
March 25, 2017
I will sucide as yhese people took away 12000 rupees from my account due to which i cant't even buy food if i die i will write a note on your name betterhelp and then you will be destroyed i don't even have money to eat please help me refund it else i will do everything in my means to destroy you you scam

BetterHelp Team March 29, 2017

Hi Sagar, we're happy to help resolve any billing concerns you have. The best way to get in touch with our team is to contact us by email at [email protected]. I

problem with betterhelp they ar cheaters
February 15, 2017
I have signed for betterhelp.com for free. i liked consultation and i was close to pay money for furthers, but on that week betterhelp started to sned messages to my phone that 100$ and 200$ and 100$ again takeaway from my bank account. in that moment i turnd to my bank to prohibit my card. that was cost me 200$s. After i send message to betterhelp and they told me there wasnt any bank transfer, but the messages were from them. i send them email (betterhelp) to find a solution for my problem but didn't find any. It is really a problem me because 200$s are a lot of money for a young student

BetterHelp Team February 23, 2017

Hi Daniel, I'm sorry to hear that our subscription billing plan caused you some frustration. We're happy to help resolve any billing concerns you have. The best way to get in touch with our team is to contact us by email at [email protected].

Sagar March 25, 2017

Its a scam they charhed me 200$ which is 12000 rupees in my country if u die because of this as i dont have money to eat i will definately commit sucide and write a note against better help and term them guilty its a big SCAM THEY DONT LET U CANCEL

BetterHelp Team March 29, 2017

Hi Sagar, we're happy to help resolve any billing concerns you have. The best way to get in touch with our team is to contact us by email at [email protected]. IMPORTANT: Please remember that online counseling is not appropriate for crisis situations. If you need immediate attention please call now 1-800-273-TALK (24 hours hotline). If you or anyone else might be in danger please call 911 or go to the nearest emergency room. Also, please note that this note was not written by a counselor and doesn't constitute as counseling.

Convenient, Great People, Affordable
February 10, 2017
I am very happy with my assigned counselor and the service that I have gotten from BetterHelp. I also love the fact that it is so convenient. It was also surprisingly affordable. There is even an option to check if you're eligible for financial assistance!

Love it
January 31, 2017
Better help has been amazing and the therapist that has been assigned to me is very helpful and nice. Definitely recommend

They just got my money
January 22, 2017

Well, they say that you have one free week of consultation. I decided to go for it, why not?! After that week though, i decided to cancel my subscription because i never really used the website and any consultancy at all. What did they do? They still got the money off my credit card!

That is so unprofessional and unethical.

I am giving 2 stars, because i am not saying it is a SCAM, i will wait for them to return my money, otherwise i will be back here and will absolutely flag it as a SCAM!

BetterHelp Team January 26, 2017

Hi Michele! It sounds like you already got in touch with our support team from your post here, but we're happy to help do all we can to make this a more positive experience for you, and to help with any billing concerns. The best way to get in touch with our team is to contact us by email at [email protected]. Hope you have a great rest of your day!

Beverly Ritchey January 26, 2017

I totally agree. The same thing happened to me. I cannot afford to be ripped off like that. Do these people have no concience? I was feeling bad enough before, this doesn't help at all.

BetterHelp Team January 31, 2017

Hi Beverly, we're happy to help resolve any billing concerns you have. The best way to get in touch with our team is to contact us by email at [email protected].

Daniel February 13, 2017

I have signed for betterhelp.com for free. i liked consultation and i was close to pay money for furthers, but on that week betterhelp started to sned messages to my phone that 100$ and 200$ and 100$ again takeaway from my bank account. in that moment i turnd to my bank to prohibit my card. that was cost me 200$s. After i send message to betterhelp and they told me there wasnt any bank transfer, but the messages were from them. i send them email (betterhelp) to find a solution for my problem but didnt find any. It is really a problem me because 200$s are a lot of money for a young student

BetterHelp Team February 16, 2017

Hi Daniel, we're happy to help resolve any billing concerns you have. The best way to get in touch with our team is to contact us by email at [email protected].

nik March 22, 2017

Sorry, I have the same issue- problem is that I don't get any answer on mails!!

I'm tired of paying more for nothing I use, and I will call you, to speak in person with betterhelp.

Michele- did you get your money back?

Michele March 27, 2017

yes in the end i did, i thought they were not replying to me, but in the end they sent the money back

BetterHelp Team March 29, 2017

Glad to hear that it all worked out Michele!

Nikola April 19, 2017

Hi Michele, I'm having the same issue- not using it and already payed 3monthly rates! :(

How did you succeed getting back your money and how much of what you payed did you get back jn thr end?

Nikola April 19, 2017

Glad to hear that, Michele! How did you succeed getting your money back and how many of the already payed monthly rates did you get back? I'm habing the same problem- 3months already payed! :(

Nikola April 19, 2017

Oh my god!!! I didn't see I've posted it each time again when I pressed the button "submit"- so sorry!!!

BetterHelp Team April 26, 2017

Again, just wanting to reach out to everyone here, we're happy to help resolve any billing concerns you have. The best way to get in touch with our team is to contact us by email at [email protected]

Michele April 27, 2017

This reweopedia site is a bit tricky, the ui/ux is not helping and i am not able to modify nor delete my review.

BetterHelp Team May 02, 2017

Ah that's okay Michele, we understand! Please always feel free to get in touch with us at [email protected] if you have any questions about BetterHelp's product or service.