BetterHelp.com is the online home of BetterHelp, a company who says their goal is to provide their customers with access to quality, professional help when they are facing life's challenges so they can be happier.
The website promises that all the counselors you can be matched with through the BetterHelp website are licensed, board accredited, and qualified with either a PhD or a masters certificate in addition to years of counseling experience.
How Does It Work?
Customers will sign up for an account and fill out a short questionnaire so you can be matched with a professional counselor who can provide the support and guidance you need. Once you've created your account and been matched with a counselor, you will begin communicating with your counselor via online messages, whenever you need, on your schedule.
Customers can communicate with their counselor on an unlimited basis each week until they feel they have successfully overcome the problem or obstacle they were facing. Customers are welcome to cancel their membership at any time without penalty.
Customers can sign up, get matched, and begin speaking to your counselor all for free. Customers who decide to continue with their services will pay a flat fee of $35 per week for unlimited counseling, which gives you the ability to speak to your counselor as much as you need.
Since BetterHelp allows their customers to pay for services on a week-by-week basis, their website does not detail any overarching or general Refund Policy. Customers who feel they have an issue or complaint that warrants a refund should contact Customer Service and deal with their situation on a case by case basis.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by submitting them directly to their website through their Contact Us link, by phone at 888-688-9296, or by traditional mail at 440 N. Wolfe Rd, Sunnyvale, CA 94085.
The few reviews available for BetterHelp at this time tend to be very positive, and reviewers describe a very professional and beneficial experience which just happens to have the added advantage of being accessible by internet or through your mobile device.
It is still important to understand, however, that BetterHelp does not claim that they are a replacement for professional therapy or counseling. They are an additional or alternative tool that people may use if traditional therapy is difficult to schedule or cost prohibitive, but depending on the issues you are dealing with, you may still be referred to a traditional mental health professional if that's what they feel is best for your needs.
Is It Safe?
Customers who are concerned with privacy issues are assured by BetterHelp.com that their system is HIPAA compliant to ensure your privacy. They provide banking grade encryption which allows users to be completely anonymous, even to your counselor.
Competitors and Alternatives?
Online counseling is a fairly new type of service and it doesn't seem as though BetterHelp has many competitors in the market right now.
If you have any experience with this company or their products, please leave your BetterHelp reviews below.
332 ‘BetterHelp’ Reviews
I've had a pretty miserable time actually meeting with counselors. I had a counselor that several times had agreed to meet but then would change the time or would simply not show. Finally, I changed counselors to give betterhelp another chance but this happened again. The counselor agreed to meet at 1pm Saturday, Asked to change the time to 8am Sunday and then did not show for the 8am appointment. Thanks betterhelp for wasting my time and taking my money.
BetterHelp is an amazing service I wish I started sooner. My counselor, Heather, has been instrumental in teaching new coping techniques and making me focus on self care and reframing how I think about things. I am turning things around and cannot thank her or BetterHelp enough. The support is amazing
I found BetterHelp through an Instagram ad. At the time, I was currently on my 3rd session with a therapist that I had at the time, but was not happy with. The ease of signing up was so great. Within 5 minutes of signing up, I was matched with a therapist who immediately reached out to me. It wasn't just a generic message-- It was a message that was tailored to my initial questionnaire. I had my first video session with my therapist that day, and within the first 10 minutes, I knew she was going to be the right fit for me. She was attentive and knowledgable about my issues. She even followed up after my first session to "recap" and share documents/homework with me. My second session with her was even better. She demonstrated that she really studied her notes from our first session, because she knew everything that I had talked about. I couldn't be happier with my new therapist and with this service! For $65/mo, I am getting unlimited service through my therapist. I am able to message, call, or video at any time. I'm so thankful for BetterHelp and I would recommend it to anyone who is struggling financially to find a therapist, or struggling on timing, or at all! BetterHelp obviously has competent employees that care about their clients. And the best part is that I don't have to change out of my pajamas!
I have been to therapy in the past, but at this stage in my life scheduling a time to drive to an appointment is not realistic. Better Help has been great, I was matched with a wonderful counselor. It also seems super easy to switch counselors if you are not happy. A 30 minute session with her only takes 30 minutes, there is no commute so it is easier to fit in to a busy week. We also message at least once during the week. The value is very good, I would pay 3x the price to have contact 2x a week with a local therapist in office. It is definitely worth it to try, the company really seems like they care and would be easy to work with to help find the right therapist.
Betterhelp has been a godsend for me. I have been struggling with anxiety, panic, depression, and agoraphobia for quite some time. It felt like a Catch-22, because getting help meant having to get out of the house, which is exactly what I needed help doing!
Betterhelp matched me up with a counselor who really jibes with me, who understands my problems, and who has been teaching me great tools to deal with those problems and get better. I am so much better off now than I was when I signed up, and I plan to continue using Betterhelp for years to come.
I was recently dropped by my counselor, Donna Keehn. Her explanation was it was in my "best interests" to "work with someone else". I worked with this counselor for 19 months, and during that time she got to know me very well.
In my opinion, she knew exactly which buttons to push to trigger me as a result of my childhood trauma, then didn't like what I had to say about it. She then just dumps me and expects me to "start over" with someone else, (continuing to pay betterhelp, of course). I would have to say, despite some good times, working with her was an exercise is strategic communication. If I wanted any sort of useful advise or assistance, or legitimate, well reasoned responses to my comments and concerns, I knew not to criticize her in any way. She obviously has huge issues with criticism, and brings them to the table in her "counseling" work.
She was definitely over-sensitive about her violation of the "unlimited messages and replies" guarantee made by Betterhelp.
Many times, by the time she replied to me, I had either already resolved the issues myself, or I had already suffered the consequences of not having the issues addressed.
The counselor I worked with was a "marriage and family" therapist, not someone who knows how to deal with complex psychological issues. She indicated she had "some experience" with Trauma, yet had me read a book "with her", (over about 12 weeks), that made it clear she was teaching herself about trauma as she was trying to help me mitigate the effects of a lifetime of it. I believe I could counsel someone with trauma related issues better than she could, at this point.
She kept stringing me on for months and months, despite the fact she didn't have the expertise in what I really needed. So, I spent over $5,000 with this service only to be worse off, in many ways, than I was before due to their unethical practices.
She showed absolutely no concern for how this cold and heartless abandonment would affect my life. A;; she could say was "I wish you all the best". I mean, here I am, obsessing over this and writing a review and it's all I can do to feel better. It's quite sad for me, really.
Betterhelp is dangerous and is a scam. It may as well be "Adult Friend Finder".
Mental health awareness truly should be discussed more regularly.
We live in a society where either people victimize themselves or they internalize their issues; both of which are not a solution in dealing with things.
You can have gone through some really horrible things in your life and still have the same opportunity as everyone else to be a decent human being.
You can be the funny person who always has a smile on their face, but you are allowed moments of weakness to deal with your struggles.
Life is actually pretty tough and there is nothing wrong in acknowledging that.
Counselling is not wallowing in your misery, it’s setting a foundation to build yourself up to handle life’s everyday hurdles whether they be big or small.
Having an unbiased perspective can truly help you see things differently and not feel hopeless or alone.
I truly am a massive advocate for Better Health.
The business itself is an amazing platform. Affordable pricing, 24/7 access, and exceptional counsellors.
My personal journey has been a testament in itself.
For so long I like many people put the need for counselling on the back burner, as a result my life really began to unravel and I felt like I was suffocating from the weight of it.
I am not someone who sinks into misery, I am a fighter, but I lost sight of that girl.
I was paired with Rob Beckett as my Counsellor.
I had some pretty heavy stuff to deal with, even things I had never disclosed with anyone, I didn’t know if a counsellor could handle me to be honest.
I could not have been paired better. Rob has truly been such a support system. He responds within a timely manner, we can discuss anything and everything, and he is a true professional.
Not to mention he also is extremely down to earth, very relatable, and gives realistic feedback. In your hardest moments he can provide compassion, but he also can keep you from wallowing with his humour.
This Company being available, the people it employees, the benefits it provides, has all made an impact on my life. Is everyday easy now? No and that will never be the case, but every day is a easier now in knowing I have an incredible support system.
I’ve been using BetterHelp for about a week and I couldn’t be happier with it. I’ve never done therapy of any kind before so it was a big step for me to try this. My counselor answers me promptly and is really giving me excellent advice so far. I’m excited to continue with this service to help get better control over certain areas of my life. Give it a try! Definitely worth the money.