BetterHelp Reviews

( 341 reviews )

BetterHelp Customer Reviews

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Works For Me...Hopefully You Too
May 1, 2015

First off...I think a lot of people don't fully understand how this works, especially the billing and the expectations.

Billing seems simple, you're charged monthly, not weekly. If you'd rather be charged weekly, just wait until the end of the's all the same.

Compared to an in-person psychologist, I think the rate is fair.

You need to make this site work for you. I personally like that I can talk to my therapist on my own time, and I don't have to drive to one once I've found a good one. I live in Los Angeles, so driving even five miles is a pain.

I clicked with the first therapist I was introduced to. She took time to get a good background on me before we dove into working on what I'm dealing with. She is through and she cares; she seems to want to know things that I don't think about talking about. There have been a lot of "ah-ha!" moments on my end.

The site works for me, it can work for you if you want it to. My therapist responds pretty quickly, hopefully yours does too.

My ONLY concern would be the free trial; it should be a bit longer so you can spend a bit more time with the therapist before you're charged - I don't think 7 days is enough time for two people with two schedules to communicate.

Myloe Yeager May 05, 2015

Totally agree! Wonderful service!!! Free trial need to be longer. I had to switch counselors before I found one that I clicked with so I only had a couple of days left to get to know her to make sure. It should also start over if you have to change counselors.

Answer to my prayers
May 1, 2015
❤❤❤ this service!!! I'm a casino employee, so with my crazy schedule its quite difficult to actually make time to physically see a counselor. Being able to communicate on my time, as often as I'd writing, has been super wonderful! My counselor, Debrah Kulusich, has been so amazing, helpful, supportive, and professional. God answered my prayers with this service & this counselor! Worth the money!

Bad experience
April 26, 2015

Signed up for the free 7-day trial to try it out before I made a commitment.

I'm very glad that I did because after 2 days my counselor completely stopped answering me with no explaination.

I waited a few days until I figured that I probably wasn't going to get a response so I then contacted Betterhelp

I let them know that I was still interested in signing on for the month but wanted to be matched with and speak to a new reliable counselor before paying.

They never got back to me in time and my card was about to be charged so I cancelled.

It's a shame because the site is a good concept and has the potential to be a really great resource for people in like myself who have a tighter budget and/or busy lifestyle.

Counselors be careful
April 23, 2015

Hi all,

I am currently a counselor on but will be leaving the website ASAP. I think it is an awesome service and is an up and coming business that will be in demand.

However, the website doesn't provide counselors with any basic liability malpractice coverage - so if someone makes a claim against you (even if it's bogus), it's your license on the line.

I spoke with my state licensing agency and they said I should only be working with clients in my state, not from all over the country like I have been.

I am choosing to leave for now b/c I do not want to put my counselor license in jeopardy. You just never know.


Effective, Innovative & Highly Recommended
March 30, 2015
I signed up to Betterhelp in December last year and have been speaking to my counselor on an almost daily basis. I was very skeptical at first about the concept, speaking to a stranger and not face to face but my worries were quickly put aside by the efficient service of BetterHelp and my fantastic counselor. I didn't really connect with my first counselor but I managed to change her quickly and easily. My current counselor has been amazing and has helped me through a very challenging period of my life. I am eternally grateful to BetterHelp and my counselor for being there with me ... wherever I was :)

March 19, 2015
Not only does the counselor that they selected for me help me IMMENSELY (!!!!!), but when I accidentally chose the wrong plan and was charged $140 after my 7day trial, they went in and gave me a refund of $100 and changed my plan to the $40 a week plan.... I am so grateful for everything they are doing for me!! Thank you, . I will recommend your website to everyone I know!!!

Literally no response
March 18, 2015
So I decided to get help for my problem, some might think it's silly, some might think it was a joke, but this is everyday life at least for me. I figured getting some counseling for my problem for a few months, to help guide me through this would be the best solution. I started my free week on 3/14/2015 in the evening. I figured that I would get a counselor at least by Tuesday since I really didn't start until Saturday evening. I checked everyday, a counselor had not been assigned to me. By Wednesday morning still no counselor, the site said that usually within 24 hours a counselor will get assigned to a person. I figured 72 hours was more than fair to wait for one. It's unfortunate that people didn't take my problem seriously, I know I'm not alone in this world with such "trivial" problems. But at least I knew that I should try and seek guidance for it. Sorry that Better Help was NO help literally.

March 15, 2015
I left this review on their Facebook page and the next day got blocked from commenting. They also delete the other critical comments. The service is a scam. The free week thing is a lie, you will be charged for it if you decide to give it a try, it will be a part of the first month. For this first week you will be waiting for the answer from a "counselor " which will turn out to be a blueprint letter slightly personalized. They do not care about your issues, and if you happen to be depressed they will refer you to "your doctor". They won't deal with the depression (regardless of the question in the questionnaire). don't fall for it, just buy yourself something nice.

L.k. Travis June 08, 2015

I signed up for the free trial and was matched with a counselor, and have received several responses from my counselor and I only just started the 7 day trial. I am sorry you had a bad experience, but I highly doubt the service is a scam. I hope to not get charged for the free seven days, but I will call the customer service line if I do about it. There was no "blueprint letter," what there has been is compassionate, understanding response and dedicated time put in to my situation by the counselor I was matched with. Again, I'm sorry for your personal experience.

Jille November 17, 2015

I had exactly the same experience as the original poster. It's honestly hard for me to believe any of these good reviews.

So Very Helpful
November 12, 2014

Some of are so busy we don't have the time to care for ourselves. BetterHelp let's you do it when you do have time. I've found that this is early in the morning some days and late evening other days. The counselor is so helpful. She has been a wonderful sounding board as well as provided excellent advise.

Highly recommend BetterHelp!!!!

I am a Betterhelp Therapist
November 12, 2014

I am a licensed, Ph.D. level Marriage & Family Therapist serving Betterhelp for almost 2 years. I have been practicing therapy for over 25 years, and am a university professor of psychology for the past 13 years. I was skeptical joining the service at first, but after a few short month I thoroughly realized that online therapy is extremely beneficial for a vast number of people, and for many different reasons. I see no difference in quality of service or the effectiveness of helping a patient reach his or her goals from traditional therapy.

I have read the poor reviews, and I must say that there surely are therapists who don't do a good job, just like in a traditional setting. But speaking for my profession, most therapists I know are completely committed to their patient's welfare, are highly skilled and trained, and do a great job helping people heal. If anyone has a poor experience with any therapist, they always have the option to change therapists. My standard, for instance, is to respond to a patient's letter within 24-36 hours.

I would encourage people pondering online therapy to make a decision to give it a try. From my experience, it is very very positive.

Dr C

stacey burmeister January 20, 2015

I have been using Betterhelp for over a week now. At first i was worried it was a scam. However, i have decided, that i enjoy it a lot! My counselor is very insightful and always responds quickly. I admit i searched her and found her credentials true. I recommend it for those who work crazy hours and sometimes like to sit down and let it all out at the end of the day...then i wake up in the morning to a message back from her. She is my rock right now!

infrequent responses
November 6, 2014

I'm just on the free trial right now. I've gotten a few, short response back to what I've written, but it's incredibly slow to get a response (for instance, I haven't gotten a response in 2 days). The counselor has responded with relatively generic answers to my specific questions. I think it would work if you had a really run-of-the-mill issue and either a) just needed to say something, even into the abyss or b) wanted generic feedback.

For $40/week, I'd expect multiple, detailed responses. (Or one highly detailed response each week, or MANY not detailed responses). For 2-3 vague and generic responses per week, I'll pass.

vineet November 09, 2014

Would not agree more. This precisely defines my experience. I have stuck it out for more than 4 weeks. I don't get any response for 5-6 days. It does seem to be a scam. I am giving them one more chance - asking them to change my counselor. If it works, good, otherwise, friends, do not waste your money.

It seems most of the people had the same experience. I am really wary of the reviews which seem to say that other people do not know how to interact with them.

Joshua Michaels November 10, 2014

i m on hold right now with

to cancel my membership.

When i ask the owner,today about it early morning?

almost 10 hours ago,he has FAILED TO ANSWER,

but yet was just"checking in with me."


i told him i want to cancel,how sad,disappointed i was.

But he fail to get back.


I just recorded myself saying to not use my credit card,

we are cancelling our membership,so i m hoping it is not a scam.


Time will tell.

Judith Smith January 11, 2015

I think it depends on who the counselor is. I have been on it for almost one week and I couldn't wish for more prompt response and helpful conversations.

Dorothy Andrea Wallace March 19, 2015

Mine is the same way! My counselor is amazing and does everything from just letting me vent to actually trying to help me through my problems both by giving me ideas on what to do or helping work through my problems I have mentally in the way I think. I love this website.

Better Help is helping me get out of depression
October 23, 2014
I have been struggling with depression for more than 1 year and have been taking anti-depressants with little improvement. I know therapy is important, but in the area where I live it is very hard to find therapists who accept insurance. Therapists normally charge between $150-225 per session, and like many people, I cannot afford these rates. After searching online, I found Better Help. I am extremely happy with my counselor. He has been insightful and always asks the right questions to help me make decisions. I can say that within a few weeks I am finally feeling more in control of my life and with the appropriate tools to continue getting better. He replies promptly and advises whether he will be unavailable. With regard to payments, the website clearly states how often the company will charge you. You get a discount if you make lump sum payments (monthly, quarterly, etc.). I chose the weekly plan in case I changed my mind, but I am thinking of switching to a monthly plan to get a higher discount. I highly recommend this service!

Wonderful service!
October 10, 2014

I have been extremely happy with the company and my counselor. I don't think this format is for everyone, but I know myself well enough to know that an online format was likely a very good way for me to get help. I have had enough in person counseling to have a valid comparison. I like that I have the time to formulate my thoughts and write things down. My counselor is amazing--she responds in a very timely manner and is very thoughtful and attentive to the things that I have written. Keep in mind this is a two way street--I feel as a client you need to take responsibility to express yourself well and dictate your needs and goals. Again, this is why this format might not be for everyone as not everyone is comfortable communicating clearly via email. I was very upfront with my counselor on what I hoped to get out of the relationship and time spent with her and she is very good at delivering that. You can also switch counselors if you need to so I never felt like I was locked into one person.

In regards to the complaints about cost and how people didn't know that after the trial it would be a a monthly charge, I blame that more on their lack of fully reading the website. It is very clear if you take the time to read what they outline. I am in marketing and understand what they are doing--they want to highlight the lowest price by stating it as $35 a week vs. the full monthly amount like any business would, but again, if you read completely you see how it is broken down.

I received a scholarship from at a time when I am struggling financially--they gave this to me with no hassle whatsoever and I fully intend to pay the full monthly amount when I am back on my feet. It's totally worth it!

Lynn Bixenspan March 14, 2015

how did you receive the scholarship?

I love betterhelp
October 10, 2014
My free trial was not that way at all we spoke several times before I had to pay but even when I had to pay I did. I can't afford to take time off this works very well for me. As a single working mother of two kids I don't have people I can spill my problems too. This is also much more affordable. Some therapists charge $150 an hour and with better help I get a month of talking for that amount. Also like someone else said if your not happy with the service you can switch counselors. Their customer service is fast too. This is NOT a scam. People use that word way too loosely. There's a big difference between just being unhappy with a provider and paying for a service you don't get. Give it w try before you judge.

Unhappy with counseling, was denied refund
September 28, 2014
I wrote a very long introductory message to my counselor, and she was rather obviously not interested in actually responding in a timely way to everything I had mentioned in that "initial session." I felt like she was just trying to get through the free trial week so I'd be roped into the pay subscription. I had hopes during the first few weeks that she'd actually get to everything I had sent her - but instead, she'd send me "check-in messages" to see if I was "okay." Um, no... I'm kind of waiting for you to get to the stuff that you never said a thing about. She would send me quotes and platitudes and would refer to things I had mentioned in very vague ways, and would ask stupid questions like, "How do you feel about this horrible thing that happened?" Um, duh. I feel horrible. I was billed for the first month, and then billed again BEFORE continuing counseling after that. I was refunded for the later billing, but have been refused a refund for the earlier billing, being told that I had exchanged several messages with my counselor, and that she should be paid for that time. Sorry, but I disagree. I could have received better counseling from an online robot.

Moran Chaimovitz October 01, 2014

I personally use online service

It work on a pay-per-use basis and I only pay for the minutes I spend chatting or talking with my therapist.

Danielle King October 02, 2014

From FAQs: if you started the process and you feel it isn't a good fit, you may elect to switch to a different counselor.

horrible scam artists
August 30, 2014
Charged $140 after I cancelled weekly trial. Their website never even mentions charging one giant Monthly charge. I called Saturday. Got a phony supervisor. They lied said id be contacted within 24 hours then admitted they wouldn't be open until Tuesday (Monday is labor day). I am a single mom struggling financially and they made my situation horrible worse. Do not use

Danielle King October 02, 2014

Then, after a week of free trial, you will pay a flat fee for unlimited counseling. This means that you can interact with your counselor as often as you need and as much as you like at the same price. You can choose between paying $40 per week with weekly payments, $35 per week with monthly payments, or just $28 per week with quarterly payments. The most popular plan (and the one which will apply unless you select otherwise) is the monthly plan.

Convenient, Anonymous, Awesome
August 1, 2014

I've been talking with a counselor on BetterHelp for a couple of months and I really like it. I travel extensively for work and can't really see a therapist on a regular basis, plus I feel a lot more comfortable not talking to some one face to face, it's so much easier to send messages back and forth.

Fees are simply stated on the site, its pretty affordable I think, about the same price as a copay with your insurance.

If you don't like your counselor you can switch too which is nice to know.

I've had a really good experience with this site.

Up front and honest legitimate help.
July 27, 2014
Service is easy to use. Customer service if you have any questions is prompt and courteous which I love. I liked my counselor I could tell she read my long long long responses all the way through. I like the idea of online counseling. I'm glad I tried it. If I feel the need for help at any point in the future I would use this service again.

Your Mileage May Vary
June 11, 2014

First of all, BetterHelp is NOT a scam. It is a legit business offering online counseling. I personally found the billing reasonably transparent, and when I had a question, support was quick to answer.

That being said, your mileage may vary on the actual value of the counseling.

I guess it depends on what you are looking for, your communication style, and whether you find a counselor that suits your personality.

When I looked at the range of counselors available, most seemed a little too conservative and religious for my taste (obviously a matter of personal preference). I selected the counselor who seemed most promising to me, and was subscribed to the service for a month in addition to my free trial. Here are my thoughts on interacting with my counselor:

1) She mostly spoke in platitudes and inspirational quotes. Again, personal preference. This might be great for some people. Not me. I'd rather get down to a deeper discussion with real content.

2) Her messages were always MUCH shorter than mine, and she usually responded within 12-24 hours (occasionally slightly over). I suspected she wasn't being paid enough to be very invested in helping me. I guess at $35/week, you get what you pay for.

3) Have you ever spoken to a chat bot, and they reply to each message in isolation, rather than having a cumulative dialogue? BetterHelp feels a little like that. I didn't get the sense that my counselor reviewed previous sessions at all before responding to the current message. She probably has a lot of clients on BetterHelp, and doesn't remember which one said what a week ago. I feel like most of the benefits of therapy come from having a counselor get to *know* you.

To be fair, I will point out that BetterHelp allows you to switch counselors at any time. However, I am sufficiently discouraged as to be uninterested in this, and will be canceling my subscription before it renews.

Ingrid Maria Middleton June 29, 2014

I'm one if the counselors available on Better Help and I can assure you that I along with all the other therapists chosen are credentialed and licensed individuals with varying theoretical backgrounds. Style is important in terms of rapport but so is education and all of us have at least one Masters level degree. ( I have 3 of them!) I enjoy being able to help others in an affordable and private way. It enables communication and professional attention immediately while traditional face to face therapy can involve stressful commutes and high expense. Better Help is the wave of the future and I'm happy to provide my services through their platform!

becky July 01, 2014

I have no doubts as to your credentials. Please see my review above!

Broken Trust October 03, 2014

The credentials are fine, it's the ethics that are questionable. The therapist I got seemed determined to avoid directly addressing the issue, instead sidetracking it in order to unnecessarily prolong the need to send billable text messages. My redirecting the discussion back to the point proved to be an exercise in futility. The site itself is misleading, in that the free trial week is anything but. Without warning it blocks communication after the second free day, demanding credit card information in order to continue, stating that the therapists time is too valuable for them to invest any further counseling unless the customer proves their serious intention to continue therapy by providing their credit card for use beyond the trial period. This breaks trust between the therapist and client, and is tantamount to emotional blackmail. Betterhelp is a dangerous site. That sort of thing is very damaging. Shame on you!

vineet November 09, 2014

Again, so true.

truly happy with betterhelp
May 24, 2014
I have had a very good experience with and have made many "meaningful" contacts. I too could not afford the $35/week monthly charge all at once so I changed it to $45/week wvery easily online. I am really happy with my counselor and am so glad this type of service is available to me.