BetterHelp.com is the online home of BetterHelp, a company who says their goal is to provide their customers with access to quality, professional help when they are facing life's challenges so they can be happier.
The website promises that all the counselors you can be matched with through the BetterHelp website are licensed, board accredited, and qualified with either a PhD or a masters certificate in addition to years of counseling experience.
How Does It Work?
Customers will sign up for an account and fill out a short questionnaire so you can be matched with a professional counselor who can provide the support and guidance you need. Once you've created your account and been matched with a counselor, you will begin communicating with your counselor via online messages, whenever you need, on your schedule.
Customers can communicate with their counselor on an unlimited basis each week until they feel they have successfully overcome the problem or obstacle they were facing. Customers are welcome to cancel their membership at any time without penalty.
Customers can sign up, get matched, and begin speaking to your counselor all for free. Customers who decide to continue with their services will pay a flat fee of $35 per week for unlimited counseling, which gives you the ability to speak to your counselor as much as you need.
Since BetterHelp allows their customers to pay for services on a week-by-week basis, their website does not detail any overarching or general Refund Policy. Customers who feel they have an issue or complaint that warrants a refund should contact Customer Service and deal with their situation on a case by case basis.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by submitting them directly to their website through their Contact Us link, by phone at 888-688-9296, or by traditional mail at 440 N. Wolfe Rd, Sunnyvale, CA 94085.
The few reviews available for BetterHelp at this time tend to be very positive, and reviewers describe a very professional and beneficial experience which just happens to have the added advantage of being accessible by internet or through your mobile device.
It is still important to understand, however, that BetterHelp does not claim that they are a replacement for professional therapy or counseling. They are an additional or alternative tool that people may use if traditional therapy is difficult to schedule or cost prohibitive, but depending on the issues you are dealing with, you may still be referred to a traditional mental health professional if that's what they feel is best for your needs.
Is It Safe?
Customers who are concerned with privacy issues are assured by BetterHelp.com that their system is HIPAA compliant to ensure your privacy. They provide banking grade encryption which allows users to be completely anonymous, even to your counselor.
Competitors and Alternatives?
Online counseling is a fairly new type of service and it doesn't seem as though BetterHelp has many competitors in the market right now.
If you have any experience with this company or their products, please leave your BetterHelp reviews below.
332 ‘BetterHelp’ Reviews
How could I even begin to review Dr. Faith from BetterHelp? After working with her for a year, I can truly say she has changed my life and I don't know what kind of person I would be without her. She has helped me through a very difficult divorce, 2 moves, a career change, relationship and family turmoil, and self-esteem issues, over a very short period of time. She is endlessly positive, friendly, and encouraging, and always has a unique perspective on things, so that I feel confident in the next steps to take. I have never felt judged or pressured by her in any way. She celebrates the "ups" with me and helps me get through the "downs" with a fresh outlook and unique suggestions.
I speak with her on the phone every week and message with her frequently and feel this has worked very well to get me on the right path.
I love how this service makes it super easy for you to connect with professional. I am very introvert and I can't really express myself when talking on phone or video call. I used their text live chat which was very unique but I felt really comfortable sharing my worries and thoughts. I can't express how much this service helped me. I am so thankful for this great service. Thank you Better Help! More power to you guys!
Firstly, read the Terms and Conditions. They state in there that they are not to be held accountable for the quality of the therapist and a lot of other stuff about not being responsible for how good the therapists are.
This results in the fact that lots of "therapists" can and will not be adequate. On numerous accounts therapists haven't turned up to meetings.
People have also had +£200 taken out of their bank account even though they signed up to a free trial.
In addition, most of the reviews are from sites where you can pay to get rid of bad reviews
Very competent people, open-minded and easy to talk to. Help is available at all time, and the website is designed so that you can have the most suitable person to help you.
I've used betterhelp on two separate occasions with two different counselors. Both times, they were outstanding individuals who helped me through so much hardship. I'm in a much better place mentally, and plan to keep talking to my counselor so that I can stay that way. I love this platform because I can be myself, talk as much as I need to, and get personalized attention from my counselor through sessions, goal setting, worksheets, etc. Its so nice just to have this person here for me to talk to whenever I need. I would recommend this to everyone, regardless of your situation. Its honestly just such a wonderful place to work through problems.
Not only is being able to have counseling on your couch largely convenient, I have full confidence in my counselor. She's qualified, compassionate, and helps me with the big and little things. Also, if you are not matched on the first try with someone you connect with, it's easy to request a new counselor. I got my match on the second try. They've really helped my life.
Is comfortable and useful to have a therapist available online. It should be more openly available at work and academic, gradually is happening. Thanks.
It's been a wonderful experience working with my therapist from BetterHelp. The process to sign up was simple and I seek council while maintaining my busy lifestyle. I have recommended and will continue to do so. My Therapist asks me questions and I feel as if I am being heard, provided great feedback and given insight on how to think of things more positively for myself and my partner.