BetterHelp Customer Reviews
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Betterhelp is great
My experience with trying better help was something I wasnt expecting. They have trained licensed counselors. There support to contact betterhelp, always replys back as fast as possible.
I woukd recommend betterhelo to anyone who is in need of someone to talk to at a fair price.
Im glad I did deceided to do the 7 day trail, since I was unsure.
My counselor I had she was amazing and very welcoming from the start.
Try it you wont regret it.
Thanks, Kitty! We're so glad that you were able to get connected with your counselor here. All of the counselors are licensed in their respective states! Thanks again!
Oh you wanted to meet?
Hi Across, we're sorry to hear that. Hopefully you've been able to get in touch with our Support Team- they can help you with a refund or to help you change counselors or hand pick the right counselor for you if needed. Again, we apologize for your experience.
Hello BetterHelp Support Team - I actually have already contacted you. I was refunded two weeks and I have switched counselors. However, this issue is still occuring. The new counselor always switches the day/time we meet last minute to another time. We were supposed to meet this last Saturday 8pm. Then she kept offering to change the time when it worked perfectly with my schedule. She canceled and rescheduled on me anyway to Sunday 8pm (yesterday). Then when it came time she never showed for her appointment. At 8:05pm I messaged her, "hey are we still meeting today?". And she replied asking to reschedule for another day. Seems none of your counselors can keep a commitment.
Hello BetterHelp Support team, yes I have already been in contact with you. I have already switched counselors and unfortunately, my counselor continues to cancel, no show or change times that we are meeting on me. This is really discouraging and frustrating to use your service. Wish I could give 0 stars.
If you're considering, Just DO it and don't procrastinate like I did
So Happy I Found BetterHelp
Great therapist and great value
Betterhelp has been a godsend for me
Betterhelp has been a godsend for me. I have been struggling with anxiety, panic, depression, and agoraphobia for quite some time. It felt like a Catch-22, because getting help meant having to get out of the house, which is exactly what I needed help doing!
Betterhelp matched me up with a counselor who really jibes with me, who understands my problems, and who has been teaching me great tools to deal with those problems and get better. I am so much better off now than I was when I signed up, and I plan to continue using Betterhelp for years to come.
I was recently dropped by my counselor, Donna Keehn. Her explanation was it was in my "best interests" to "work with someone else". I worked with this counselor for 19 months, and during that time she got to know me very well.
In my opinion, she knew exactly which buttons to push to trigger me as a result of my childhood trauma, then didn't like what I had to say about it. She then just dumps me and expects me to "start over" with someone else, (continuing to pay betterhelp, of course). I would have to say, despite some good times, working with her was an exercise is strategic communication. If I wanted any sort of useful advise or assistance, or legitimate, well reasoned responses to my comments and concerns, I knew not to criticize her in any way. She obviously has huge issues with criticism, and brings them to the table in her "counseling" work.
She was definitely over-sensitive about her violation of the "unlimited messages and replies" guarantee made by Betterhelp.
Many times, by the time she replied to me, I had either already resolved the issues myself, or I had already suffered the consequences of not having the issues addressed.
The counselor I worked with was a "marriage and family" therapist, not someone who knows how to deal with complex psychological issues. She indicated she had "some experience" with Trauma, yet had me read a book "with her", (over about 12 weeks), that made it clear she was teaching herself about trauma as she was trying to help me mitigate the effects of a lifetime of it. I believe I could counsel someone with trauma related issues better than she could, at this point.
She kept stringing me on for months and months, despite the fact she didn't have the expertise in what I really needed. So, I spent over $5,000 with this service only to be worse off, in many ways, than I was before due to their unethical practices.
She showed absolutely no concern for how this cold and heartless abandonment would affect my life. A;; she could say was "I wish you all the best". I mean, here I am, obsessing over this and writing a review and it's all I can do to feel better. It's quite sad for me, really.
Betterhelp is dangerous and is a scam. It may as well be "Adult Friend Finder".
I was dropped as well after 6 months. I don't think they are consistent and I would never recommend these people to anyone.
Mental health awareness truly should be discussed more regularly.
We live in a society where either people victimize themselves or they internalize their issues; both of which are not a solution in dealing with things.
You can have gone through some really horrible things in your life and still have the same opportunity as everyone else to be a decent human being.
You can be the funny person who always has a smile on their face, but you are allowed moments of weakness to deal with your struggles.
Life is actually pretty tough and there is nothing wrong in acknowledging that.
Counselling is not wallowing in your misery, it’s setting a foundation to build yourself up to handle life’s everyday hurdles whether they be big or small.
Having an unbiased perspective can truly help you see things differently and not feel hopeless or alone.
I truly am a massive advocate for Better Health.
The business itself is an amazing platform. Affordable pricing, 24/7 access, and exceptional counsellors.
My personal journey has been a testament in itself.
For so long I like many people put the need for counselling on the back burner, as a result my life really began to unravel and I felt like I was suffocating from the weight of it.
I am not someone who sinks into misery, I am a fighter, but I lost sight of that girl.
I was paired with Rob Beckett as my Counsellor.
I had some pretty heavy stuff to deal with, even things I had never disclosed with anyone, I didn’t know if a counsellor could handle me to be honest.
I could not have been paired better. Rob has truly been such a support system. He responds within a timely manner, we can discuss anything and everything, and he is a true professional.
Not to mention he also is extremely down to earth, very relatable, and gives realistic feedback. In your hardest moments he can provide compassion, but he also can keep you from wallowing with his humour.
This Company being available, the people it employees, the benefits it provides, has all made an impact on my life. Is everyday easy now? No and that will never be the case, but every day is a easier now in knowing I have an incredible support system.
Amazing service so far! So helpful!
I like it
BetterHelp is great.
TOTAL SCAM SERVICE: DO NOT USE! Have now sent the same email to every single email address I could find on Betterhelp's website. I have been kicked out of my account which I just created after signing up for a monthly subscription as a test, as it says you can cancel at any time. Now got charged for a whole 260 dollars instead of 65, and the customer serve is nowhere to be seen.
I started digging in your reviews and found a ton of similar cases like mine. It is really a total scam or you need to start listening to your customers, it's UNBELIEVABLE they have not been reported by now!! I have reported them as scam on Facebook, but funnily enough they keep deleting my feedback - it’s really terrible how they target vulnerable people by stealing money like this.
Extremely angry with the way they handle their customers! I will continue posting this until I get a proper response. I have also contacted Paypal
and my bank and they are processing my request right now. Again, really disappointed, you have created a perfect scam for luring vulnerable people into a trap. Really disappointed
This is an april fools joke right?
Glad I found it!☺
Kelley my counselor
I am so grateful for Betterhelp having counseling online and easily accessible and very inexpensive. I needed someone to talk to that listen and give me options on how to handle something I was and am going through. I did the free week and I am doing the next week with a discount and probably well keep talking with my counselor for another month. If it wasn't for Betterhelp prices I would not be able to afford counseling. They matched me with the perfect counselor.
I really like BetterHelp
This company promises on demand therapy services. They offer you a trial period however they charged me $162 immediately upon signing up! How is that a trial period?? I was unhappy and cancelled less than 12 hrs later and yet they refused to refund my money. They stated I could use their services until 3/19. I don’t want their services I want a refund. Awful customer service. You can only reach them through email. Wait 1 business day. The phone number they have is a guy that takes your information and forwards it to those same people. Useless. My bank said it was a billing complaint so they couldn’t help me short of replacing my card to prevent them from rebilling me. I filed a complaint with the BBB.
Crazy! Do not use this service!
Betterhelp is better for your health!
I came across Betterhelp while searching the web for online counselling, and it's the best decision i have ever made!
Their services are easy, affordable and suited to your needs.
I didn't think that Betterhelp would meet my high standards, but i was so wrong. I have already recommended Betterhelp to my friends and family.
5/5 from me. It's a no brainer.
Thanks, Emily! We want to let you know that you are valued and respected as a member of BetterHelp, and are glad to hear that your counselor validates you and cares about you! We are grateful for members like you!