BetterHelp.com is the online home of BetterHelp, a company who says their goal is to provide their customers with access to quality, professional help when they are facing life's challenges so they can be happier.
The website promises that all the counselors you can be matched with through the BetterHelp website are licensed, board accredited, and qualified with either a PhD or a masters certificate in addition to years of counseling experience.
How Does It Work?
Customers will sign up for an account and fill out a short questionnaire so you can be matched with a professional counselor who can provide the support and guidance you need. Once you've created your account and been matched with a counselor, you will begin communicating with your counselor via online messages, whenever you need, on your schedule.
Customers can communicate with their counselor on an unlimited basis each week until they feel they have successfully overcome the problem or obstacle they were facing. Customers are welcome to cancel their membership at any time without penalty.
Customers can sign up, get matched, and begin speaking to your counselor all for free. Customers who decide to continue with their services will pay a flat fee of $35 per week for unlimited counseling, which gives you the ability to speak to your counselor as much as you need.
Since BetterHelp allows their customers to pay for services on a week-by-week basis, their website does not detail any overarching or general Refund Policy. Customers who feel they have an issue or complaint that warrants a refund should contact Customer Service and deal with their situation on a case by case basis.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by submitting them directly to their website through their Contact Us link, by phone at 888-688-9296, or by traditional mail at 440 N. Wolfe Rd, Sunnyvale, CA 94085.
The few reviews available for BetterHelp at this time tend to be very positive, and reviewers describe a very professional and beneficial experience which just happens to have the added advantage of being accessible by internet or through your mobile device.
It is still important to understand, however, that BetterHelp does not claim that they are a replacement for professional therapy or counseling. They are an additional or alternative tool that people may use if traditional therapy is difficult to schedule or cost prohibitive, but depending on the issues you are dealing with, you may still be referred to a traditional mental health professional if that's what they feel is best for your needs.
Is It Safe?
Customers who are concerned with privacy issues are assured by BetterHelp.com that their system is HIPAA compliant to ensure your privacy. They provide banking grade encryption which allows users to be completely anonymous, even to your counselor.
Competitors and Alternatives?
Online counseling is a fairly new type of service and it doesn't seem as though BetterHelp has many competitors in the market right now.
If you have any experience with this company or their products, please leave your BetterHelp reviews below.
329 ‘BetterHelp’ Reviews
Two years ago my whole life changed: I became a quad amputee and totally dependent on others. I have always been an independent person with high self esteem, but this has changed everything! My body healed but my mind has yet to do so. Once I was finally ready to start the process, I could not find a therapist. They were either too far away, not in network, or my husband could not get off work to take me. Finally, I saw the ad for BetterHelp on FaceBook and it has been the answer to my prayers! I was matched with Dr. Martinez and immediately we got to the tough stuff! I could compose my thoughts and questions, and even cry while doing it, at my own pace. There is no time limit and she responds almost immediately! BetterHelp and Dr. Martinez have aided in my steps toward returned independence!
I have been using BetterHelp for about 3 weeks. I can't believe what a good match I got on the first try. I have been trying to find a good counselor that takes my insurance and I keep getting duds. My copay is $15, and that is quite affordable, but I didn't feel like I was getting any help. The therapists I keep getting are really bad and cause me more panic and anxiety than I'm already feeling. But one try here with BetterHelp and my doctor has been so extremely helpful so far, I can't imagine losing that life line. She gets what I'm saying and is able to find patterns and solutions I can't see myself. I can write to her at anytime I need which helps cause I have no childcare to be able to leave for an appointment. I write to her in the middle of the night when my head is "going" and it helps me sleep and talking to someone when the situation or incident it fresh really helps sort it out. I highly recommend this program!
I do a lot better writing than I do face to face. Rushing from work to an appointment trying to shift gears so quickly I miss a lot of the core issues I need to deal with.
So this system works really great as I can take my time writing.
I've had no problem with getting very prompt replies from my counselor. She had some good suggestions right from the start.
I think the rate is very reasonable. One hour face to face is a month on this site. If I get 4 good emails (which I don't think is going to be a problem) it's worth it. And it's just a bonus that if I end up crying no one else has to see it.
I haven't joined any of the groupinars they have available. There are some the do sound interesting my schedule just hasn't lined up with one yet.
Let's just say my name is JS, and I am an adopted child from when they didn't have open adoptions. I was lucky enough to be adopted but throughout my entire life there has always been, shall we say "unresolved issues". I found this site through Pinterest and thought I'd give it a shot. I want to get married and do all the "normal" things that come with life, marriage, babies, etc. However, I have never thought it was fair for my future husband to be subjected to all of my resolved issues. So I thought I would give this site a go.
I entered in my information and was matched with wonderful Dr. Davis almost within the hour. She was amazing, we talked and never once did I feel like I was being judged or was being too revealing too quickly I literally unloaded. Her information and help was so reassuring, I thought I am not alone someone can help me.
But then it happened, life all at once and I have realized that I can't handle opening this can of "worms", or at least right now. I soured the entire site for two days and couldn't figure out how to cancel my subscription. I emailed the lovely people at BetterHelp and someone got back to me fast. However, after a week of correspondence finally wonderful, chocolate covered Kevin helped me out and was able to just cancel my subscription with no muss no fuss. He didn't know but I have been having an awful week so this was just the simplest thing to turn my week right around. I am extremely grateful, I plan on using this site when my life calms down and I can think straight again but until then if you're in need and you want to know if it helps, well it does and it will.
Best Endeavours, and thank you so much Kevin.
I have been using this for the free trial but I do think that it is helping me realize the steps I need to take to empower myself. I have done therapy in the past, but always face to face. This is a great way to get my thoughts down in writing and have a direct response from a certified therapist. It's great, because at any given time, I can go back and read through the messages for guidance.
So far I like the care I am being given. However to original questionnaire was too general. To many one word answers. Questions should allow for brief commentary. Reason being we are answering the questions again for the personal counselor. I feel they can be better prepared with more information.
I live in a small, rural town in the middle of the Canadian Prairies, and mental health help here is almost non-existent. After a very recent nightmare with the mental health "professionals" up here, my friend told me about BetterHelp and urged me to give it a try. I joined up, filled out their forms and was matched with an amazing counselor who answers me on days, evenings, weekends and has helped me by leaps and bounds since we started to talk. I can go back and review what she's said, and there are monthly free phone calls you can have with your counselor if need be.
There are also incredibly helpful live webinars with great advice for anyone who is going through difficulties in their lives, lead by experienced therapists who take time to answer any questions you might have afterwards.
BetterHelp is a lifesaver for anyone who cannot get to traditional face to face therapy, and for a very reasonable price.
I have been having problems with a lot of different things, and this has been such a help through all of them. Even if sometimes I need to talk to someone about how I am feeling just to get it out. Its been a help for my relationships, some depression, aelf confidence, and a few otger things. On a different note, I have had some financial problems lately and I needed to get some of the budgets out of the way, and I told betterhelp about my situation and they gave me 50% off until September which will help with so many things in my life. Thank you so much for everything its been a lot of help.