BetterHelp Reviews
BetterHelp Customer Reviews
-
Sort Reviews By:
Started of strong, then not as good.
Convenient Online Help at your Fingertips !
I'm really impressed with this program. They have a nifty little app to download on your phone so help is literally seconds away.
I've found this really great for my anxiety. Whenever something starts to make me feel anxious, I can tell someone immediately instead of waiting to see a therapist in person. My counselor is super understanding even when I feel like I'm rambling and not making sense. She helps me look at things objectively without any bias that I would generally get from a family member or friend.
I also love that it's discreet and non-invasive. I get to keep my anonymity but still get genuine help from a professional who doesn't have any pre-existing assumptions about who I am. It's especially great if you're from a small town like I am where it's hard to deal with anything privately. Instead of suffering in silence I know I can pull out my phone and get help almost right away.
My only complaint is that it's a little pricey, and might not be a long-term solution for me given that money is tight. But it's definitely an awesome stepping stone to getting better!
So convenient!
So far I am really loving my therapist. She's so helpful and supportive and it's easier for me to communicate via messaging. What's great is you get the one free phone call, which I haven't used yet.
Just the convenience of talking to your therapist when you NEED to talk to them and not scheduling for when it's convenient in your day (when you might not remember all the emotional struggles you're having as vividly). Also, my therapist is very responsive. The longest I've waited for her to reply was maybe 2 hours. She's really on top of it.
BetterHELP???? SCAM!!!
I was charged too before my trial, but they refunded me because I had told them I cancelled before my trial ended and they gladly sent me my money back. I also applied for financial aid and was approved to get 50% off my services. I find it to be a very good service.
The therapists are not con artists. They are all licensed professionals who are NOT employees of Betterhelp - they are independent contractors. They have nothing to do with collecting your payment -- nor does your payment go directly to them. There is absolutely no benefit to the therapists by Betterhelp "overcharging" you. They are paid a flat fee weekly which is a percentage of what you pay and they are only paid if you write to them that week. Please don't go around defaming someone's name when you have no idea what you're talking about. Betterhelp clearly made a mistake. Contact them and contact your credit card company to work it out.
When you sign up for BetterHelp, read the terms of agreement up-front. They say they will start billing if you choose to continue beyond the 7-day free trial, and the rate is currently $35/wk. billed monthly, which means $140/month.
Amazing in so many ways!
Platform COULD work if they would utilize it
I initially didn't care wether or not I had a female/ male counselor, but it became apparent that I wasn't comfortable with a female counselor. So i changed counselor and was repeatedly ( AFTER II had changed my settings and sent messages to them about needing a male counselor) was matched with female therapists.
After the 5th , yes they matched me 5 times incorrectly , I canceled my account.
Moral: if you're fine with the luck of the draw, this will do. but don't ask for anything specific because that wont happen.
I love it so far
Ive been using the site for a week and my counselor is great. She allows me to talk and get actual help. I live abroad and to get an appointment here you need to go through a lot and then wait a half a day to get seen by someone. Here I can log on during my work and talk...no traffic, no lines or clipboards and waiting rooms....plus the counselor seems to know what she knows and offers great help.
Lets see. I have been using it for one week so cannot objectively review better, but for now 5 stars.
What a fantastic experience
Easy to use
I LOVE IT!!!
Great Support
The team here is fantastic. Everyone is willing to help you in every possible way from finances to personal issues to life situations. The counselor/therapist assigned to me is extremely helpful, supportive and knowledgeable. I have a few issues plaguing me at the same time and have quite a unique situation adding more issues. My counselor has taken the 'norm' techniques and has been able to adapt them to my situation which has helped a great deal.
This venue is the best way to go. Not only is the cost affordable but you get the help and support when you need it on a daily basis without having to book appointments, travel to an office and/or try to coordinate it when your partner is available. for me that would be difficult because my fiancée is an over the road trucker and is only home 4 to 5 days every 6 to 8 weeks so it is next to impossible to work on anything - however my counselor found a way. It's great.
Thank you everyone here at BetterHelp :-)
Shayne Willis
I have been trying to find out for the past two days if Michael Stokes is gay or not, Because he says he has a lot of experience with LGBT issues and he has a video online that portrays him as being gay( though he don't say so in the video) and I Just want to know for my own personal benefit if he is. I sent THREE e-mails to his office in CT. and ,even though they SAY they will respond within 24 hours, I have yet to get a response. I even called his office on the phone and left TWO messages to send me an e-mail to answer my question, and no response. I know that what Mr. Stokes does in his private life (dating guys or sleeping with them) is his business. ALL i'M asking is if he is gay.. The last email I sent said that if I didn't get a response with the yes or no answer I wanted by tomorrow,10-14-15, I was going to retract my review and let Better Help know about it and if I did come back to Better Help, that I would request another counselor because if he couldn't be honest about this, then I don't know if his counseling to me was honest.
As a counselor, myself, I don't feel required to reveal anything personal about myself to a client or subscriber, such as my financial worth, religion, or sexual orientation or proclivities. Some counselors identify themselves as being gay, or Christian, or in the high income bracket, etc., but I do think Mr. Stokes gets to decide what he wants to share and thereby make public. Mr. Willis, I suggest you ask yourself why you need to know this, and if you really do, then you need a counselor who is willing to share that information. I do not know why Mr. Stokes did not address this himself.
Miss White, I don't know why he didn't either. I agree,counselors don't have to tell you anything about theirself. But , I'm from Virginia and live in Tn. and, like I've told my current counselor, in this area, the LAST thing you want anyone to know is if you're gay. Now, I'm not, but most of the guys up here, if they are married or not, if they do ANYTHING with a guy sexually, it's very much so kept either between them or ,if their wife knows about it and is ok with it, kept between them and their wife. I was just asking a simple question. It's not like I was going to go to CT. and hurt or kill him or try to have sex with him if he is.It was just a simple question because I got that impression from a video he had on line about helping others start their own counseling business. So, there you have it.What's even worse is he even had Better Help suspend my account because of it and that gave me the impression that he is gay and is ashamed of it. All he had to do was say "I am" or "I don't feel comfortable discussing my personal life with clients unless I think It's relevant."
It has been generous of you to share your experience, Mr. Willis. I guess when someone refuses to respond, the inference to be drawn is, "No comment."
Good luck. I hope you find what you need.
Mr. Willis, I think you need to take a serious look into WHY you would need/want to know what your counselor's sexual orientation is. Ask yourself... What does it matter? If he's providing you with the help you need, providing you with professional service and sound advice from his professional point of view, who cares who he dates, sleeps with, or chooses to marry? That's like asking a cashier if they're gay and refusing to go through their line at the grocery store until you know what their sexual preference is. It's ridiculous. If they scan all of your items, charge you the correct amount, are courteous and professional when doing so... It doesn't matter. Regardless of whether he's ashamed of it or not, it is absolutely, positively, unequivocally NOT your business. It's very presumptuous of you to demand that man to divulge any personal information about himself purely to gratify YOUR morbid and unnecessary curiosity.
Mr/Mrs. Shiloh, Then I guess the next time you have any repair work done to your house , you don't need to ask any questions about the bill, just go ahead and pay it because it don't matter how much it is. If they did work then you shouldn't ask why or how. It's the same thing . So , you're saying I don't have the right as Free American citizen to ask any body any questions. Got news for you,I DO. I saw a video ad he placed online and that made me curious. I have that right also. I agree ,he didn't have to tell me. But I CAN STILL ASK.
Amazing online resource
Wonderful!!
Refund? Heck no. They'll Just Lie To You, Repeatedly....
The service, while slow, was fine. I'll admit that.
However, when they charged me and I closed my account, they supposedly had issued a refund that same day (9/11) that would take, according to them, 1-3 business days to be processed by my bank. When I confronted them about it not being refunded, they told me it had been but they were issuing another refund that would, again, take 1-3 business days to be processed. It's still not processed, so they've effectively stolen my money and I am now having to dispute this claim with the bank. (Thank goodness for the emails showing they supposedly had refunded my money, so I can prove it.) Be wary of this company!
Great Service allows for real Honesty and Self Discovery
Yes, I agree. My counselor, Michael Stokes, allowed me to be honest about my problem and allowed me to express my guilt about it AND showed me what my guilt was REALLY coming from. I also had to cancel after my trial due to financial reasons but Mr .Stokes was STILL a major help to me.
I am a counselor with BetterHelp, and I cannot say why the counselor dropped back to once a week, but I like the fact that a subscriber may contact me as many times A DAY as they want to, and I will always respond. With this kind of counseling, the subscriber is in charge of the pace, and is not limited to how often dialogue can occur. The counselor may have thought that since she wasn't hearing from you, you had lost interest.
I am a counselor with BetterHelp, and I cannot say why the counselor dropped back to once a week, but I like the fact that a subscriber may contact me as many times A DAY as they want to, and I will always respond. With this kind of counseling, the subscriber is in charge of the pace, and is not limited to how often dialogue can occur. The counselor may have thought that since she wasn't hearing from you, you had lost interest.
Thank you for the response. I would usually answer the next morning after I got a reply which is usually in the evening. I would sometimes have to send a reminder several days later to get a response. The quality of the responses dropped as well. I used to get helpful tips and resources but I started getting a few lines of comment, that seemed more like talking to friend rather than therapy.
'Sounds like the counselor was a poor fit for you, and I'm sorry you had a negative experience. If you try BetterHelp again, you can ask for a different counselor at any time. I can tell you that I am highly qualified, experienced, licensed, etc. and my impression is that most of the counselors are the same. We have to submit all kinds of documents and credentials to be accepted by them, but - just as in face-to-face therapy - not everyone will like the same therapist. BTW, BetterHelp prefers to call it counseling, because therapy, which is more clinical, doesn't lend itself as well to texting.