Wonderful service!!! I was a bit concerned during the free trial. It needs to be longer. I had to switch counselors before I found one that I clicked with so I only had a couple of days left to get to know her to make sure. It should also start over if you have to change counselors. That being said that is absolutely my only complaint at all.
I live on disability payments as my only income so even the $40 per week is a big deal to me so I applied for and was given financial aid. That was a great burden off of me and my family. I have not been able to seek traditional counseling because of the price of the co-pays which would be $40 per week. By them cutting them in half it made it where I could afford to get the help I had not been able to get.
The online setup is ideal for me as well. I am semi homebound so this is perfect. I have done traditional counseling but if I was having a bad pain day I would have to cancel and when you only see them once a week there goes any chance to talk. With this I can always grab my laptop and write whenever and as often as I want.
I did change counselors once but there was no problem and I was matched to another one within 24 hours. The second time I got Angela Underwood and we have been working together for a couple of weeks. We have done more progress in those weeks than some counselors in traditional settings have in months or even years of working with me. Because this can be very intense if you want it to be you can work through issues very quickly and efficiently. YOU pick the pace.
For those of you who are having trouble with the site before you give up on it I would say this. If you have a counselor who is not responding as often as you would like (within reason) or is not giving you the type of therapy that fits your needs - ask to change. This company will work with you. I am a MSW myself and I know you have to advocate for the type of help you need. No therapist is a one size fits all. And any therapist worth anything will not take it personally if you change so don't worry about hurting their feelings. This is YOUR time to take care of YOU. Get the counselor that works well for what you need.
The flip side of that is like any therapy, you only get what you put into it. You still have to work your butt off. Make sure you are opening up and trusting. It is hard whether it is online or face to face but it never works if you don't. But like a marriage, therapy is hard work.
I hope everyone can have as great an experience as I have.