BetterHelp.com is the online home of BetterHelp, a company who says their goal is to provide their customers with access to quality, professional help when they are facing life's challenges so they can be happier.
The website promises that all the counselors you can be matched with through the BetterHelp website are licensed, board accredited, and qualified with either a PhD or a masters certificate in addition to years of counseling experience.
How Does It Work?
Customers will sign up for an account and fill out a short questionnaire so you can be matched with a professional counselor who can provide the support and guidance you need. Once you've created your account and been matched with a counselor, you will begin communicating with your counselor via online messages, whenever you need, on your schedule.
Customers can communicate with their counselor on an unlimited basis each week until they feel they have successfully overcome the problem or obstacle they were facing. Customers are welcome to cancel their membership at any time without penalty.
Customers can sign up, get matched, and begin speaking to your counselor all for free. Customers who decide to continue with their services will pay a flat fee of $35 per week for unlimited counseling, which gives you the ability to speak to your counselor as much as you need.
Since BetterHelp allows their customers to pay for services on a week-by-week basis, their website does not detail any overarching or general Refund Policy. Customers who feel they have an issue or complaint that warrants a refund should contact Customer Service and deal with their situation on a case by case basis.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by submitting them directly to their website through their Contact Us link, by phone at 888-688-9296, or by traditional mail at 440 N. Wolfe Rd, Sunnyvale, CA 94085.
The few reviews available for BetterHelp at this time tend to be very positive, and reviewers describe a very professional and beneficial experience which just happens to have the added advantage of being accessible by internet or through your mobile device.
It is still important to understand, however, that BetterHelp does not claim that they are a replacement for professional therapy or counseling. They are an additional or alternative tool that people may use if traditional therapy is difficult to schedule or cost prohibitive, but depending on the issues you are dealing with, you may still be referred to a traditional mental health professional if that's what they feel is best for your needs.
Is It Safe?
Customers who are concerned with privacy issues are assured by BetterHelp.com that their system is HIPAA compliant to ensure your privacy. They provide banking grade encryption which allows users to be completely anonymous, even to your counselor.
Competitors and Alternatives?
Online counseling is a fairly new type of service and it doesn't seem as though BetterHelp has many competitors in the market right now.
If you have any experience with this company or their products, please leave your BetterHelp reviews below.
264 ‘BetterHelp’ Reviews
I have both paid and non-paid accounts.
I've decided to get help from betterhelp.
On the paid account, I've just tried to switch counselor because I've been registered the paid acount like a month ago and decided to give it a try. But It took hours and still I have no match with a counselor, this made me thinking, and I've opened another account to just give this feature a try.
On my new non-paid account, answered the questions same, I've matched with counselors in max 15 minutes, gave it couple of spins, five times!
BE AWARE that there's code written intentionally running behind to drain your SUBSCRIPTION. And you know that too BETTERHELP! Don't write me that you're sorry. Feel sorry for your shame! SHAME ON YOU. I hope you all of these intentionally made software will make you eternal burn in hell !
BUNCH OF CRIMINALS
THEY KEPT CHARGING ME CONSISTENTLY EVEN AFTER I TOTALLY REJECTED THEIR SERVICE. THEY KEPT CHARGING MY CREDIT CARD EVEN THOUGH THERE ISNT FUNDS IN IT. I LATER FUNDED MY CREDIT CARD AND THESE CROOKS QUICKLY DEDUCTED 100'S OF DOLLARS FROM MY CARD. NEVER EVER USE THIS BUNCH OF LOW LIFE.
Jessica is amazing, in such a short time she left a huge impact on me. I feel like young and fresh again and my self confidence rocketed literally. She listens carefully, gets the point that bothers me and is very wise & convincing in her advises. I would recommend her for any one with self confidence or anxiety issues. Thank You Jessica.
So far, so good
I have been looking for some way to get therapy while living abroad. The country I am living in has it, but one 50 minute session costs more than one month of BetterHelp for me. So far, this has been a good option for me, but I have not been using it for more than a week at this time.
However, I think that the platform is good- I feel more comfortable talking about my innermost thoughts in writing, rather than with my voice. I feel that it gives me, personally, more coherence and then I can also go back on the session and review what was discussed as well.