BetterHelp.com is the online home of BetterHelp, a company who says their goal is to provide their customers with access to quality, professional help when they are facing life's challenges so they can be happier.
The website promises that all the counselors you can be matched with through the BetterHelp website are licensed, board accredited, and qualified with either a PhD or a masters certificate in addition to years of counseling experience.
How Does It Work?
Customers will sign up for an account and fill out a short questionnaire so you can be matched with a professional counselor who can provide the support and guidance you need. Once you've created your account and been matched with a counselor, you will begin communicating with your counselor via online messages, whenever you need, on your schedule.
Customers can communicate with their counselor on an unlimited basis each week until they feel they have successfully overcome the problem or obstacle they were facing. Customers are welcome to cancel their membership at any time without penalty.
Customers can sign up, get matched, and begin speaking to your counselor all for free. Customers who decide to continue with their services will pay a flat fee of $35 per week for unlimited counseling, which gives you the ability to speak to your counselor as much as you need.
Since BetterHelp allows their customers to pay for services on a week-by-week basis, their website does not detail any overarching or general Refund Policy. Customers who feel they have an issue or complaint that warrants a refund should contact Customer Service and deal with their situation on a case by case basis.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by submitting them directly to their website through their Contact Us link, by phone at 888-688-9296, or by traditional mail at 440 N. Wolfe Rd, Sunnyvale, CA 94085.
The few reviews available for BetterHelp at this time tend to be very positive, and reviewers describe a very professional and beneficial experience which just happens to have the added advantage of being accessible by internet or through your mobile device.
It is still important to understand, however, that BetterHelp does not claim that they are a replacement for professional therapy or counseling. They are an additional or alternative tool that people may use if traditional therapy is difficult to schedule or cost prohibitive, but depending on the issues you are dealing with, you may still be referred to a traditional mental health professional if that's what they feel is best for your needs.
Is It Safe?
Customers who are concerned with privacy issues are assured by BetterHelp.com that their system is HIPAA compliant to ensure your privacy. They provide banking grade encryption which allows users to be completely anonymous, even to your counselor.
Competitors and Alternatives?
Online counseling is a fairly new type of service and it doesn't seem as though BetterHelp has many competitors in the market right now.
If you have any experience with this company or their products, please leave your BetterHelp reviews below.
328 ‘BetterHelp’ Reviews
I am glad that others are getting help with these people. We were not so fortunate.
My adult child was matched to a counselor and after the initial dialogue establishing the issues she needed help with the counselor did not appear to read the latest response from my child. It seemed that the counselor was recording the previous responses. Did not ask questions if she understood what was being said by the counselor. She allowed me to read the last responses from the counselor. I could not figure out what the counselor was trying to say. The response was so unrelated to the statements made by my child I could not figure out what was being said. We tried three times to contact them through the website. The only response we received was the automated response that says we will get back to you in one business day. That was almost three (3) months ago. Still waiting for a response.
I have been amazed by how insightful Merlena has been. She has challenged me when I needed it, then supports me with kindness and respect when I am in a vulnerable place. I am so grateful to have been paired with Merlena and am very much reaping the benefits of this astonishing agency.
Would recommend BetterHelp and Merlena James Leger, LPC to everyone who wants some mental health support.
Thank you for the time to share my perspective.
I'm REALLY pleased with the service BetterHelp provides so far. I've been in and out of therapy my whole life and the two main reasons why I haven't gone consistently are: the money and the inconvenience of having to commute to an appointment. This app is revolutionary, especially for people like me who really value therapy but can't afford $200/hour, plus I love writing vs. talking in person because I feel like I can be more open and think clearly about my answers and not be caught off guard or go on the defensive while answering a question face to face. Thank you!
Christine Garnett is 3000000/10. She gets all the stars. I have not ever opened up so quickly to anyone in such a short period of time. I feel like I am finally in a place where I can acquire the tools to help myself while also being supported by a professional.
I’m so glad to have found out about Better Help when I did. It absolutely feels like it was meant to be. I am more than happy with the care and service I’m receiving and finding this platform invaluable. I am singing it’s praises to anyone who will listen.
Thank you for so carefully identifying the problem of mental health access and providing a solution that I find easy and effective to work with. Access to a counselor that has the same faith as me is number 1, the journaling is my second favorite part so far.
A brilliant, supportive service. I like being able to write a message at a time that suits (when the kids are in bed or playing quietly) rather than having to leave the house to drive to an appointment and plan childcare.
Also fantastic customer service that makes you feel like they care about you!