Mint Mobile Reviews

I lost my credit card and my mint phone needed to get paid to renew. They said I can open a paypal so I can pay with my checking account.

After opening paypal, mint customer service told me no way. That I had to have the cell phone active to get a message to activate paypal, DUH! The phone was dead and they would not help.

Now I have no cell whatsoever...No $$ savings is worth this hassle. They close at 7 pm PST and even when they were open, there was NO WAY TO REACTIVATE THE PHONE HOW ABSURD! They should be OUT OF Business for this is criminal behavior.

****Beware**** they are all customer service nice and promise things and then lie about what they later on said. I lost Hundreds of dollars due to there Lies.

There are other carriers that are better than mint like Tello with monthly plans lower than Mint +tax.

If I could. I would leave 0 on the stars…this company is 100% rip off…I bought 2 cards to use for our cells..The cards did not work. I am only guessing at the number of times I tried to talk to someone. It would take each call 35 to 45 minutes till someone would answer.

They push a few buttons and say wait a little and then phones will work…ha ha..Last rep I talked to said the cards are bad and he was sending new ones..Guess what, after unlimited phone calls I was told we are connected to a bad tower. Let the company know so I can get my refund…another ha..

I was told I waited too long..Then they charge me again and we do not have mint..I sent emails and it is just like support…nothing..You go here and kiss your money and help goodbye...

This company is dishonest, unhelpful, greedy and deceptive. Mint lies to you from the start when they pretend to be in California and you're talking to someone with a fake name in the Dominican Republic. All they want is your credit card number. No way!

They tell you your sim card will arrive in 2 to 3 days and after you pay online it says processing will take 3 to 5 days. Then shipping in 3 days. When you receive the sim card they say you have 45 days to activate, then in 2 weeks send you an email stating you have thirty days and are running out of time

Then when you try to activate and keep your number it takes all day several days and now after 5 days of their lies I have no phone and cannot call out or receive calls. Ryan Reynolds does not care to help people, however he loves our wallets.

I am an elderly woman, disabled, and live alone and now have no phone due to Mint Mobile and all their lies. From reading all these horrendous reviews about how mistreated and scammed customers have dealt with I'm sure I will not get my money back either. I was going to call the bus to pick me and take me to a cell phone store, however I have no phone. I have no more respect for Ryan Reynolds, he was the reason I switched. He should be ashamed! This is not a phone company for the elderly or disabled, or anyone.

Honestly they deserve no stars. We used their "check to see if service is in your area" tool which said it was. Got the phones and tried to activate and it says no service in your area.The very same night I did the return request.

My husband received his phone the next day, we didn't even open it just immediately did a return request. Site says you will receive an email but we waited and waited and never received an email. We spoke through chat, phone several different times and I sent an email that of course wasn't answered. Each rep gave us different answers one said to do another request, I did, still nothing.

Another rep said the emails were sent, to check our spam folders. (As if we hadn't already done that). Another said to call back the next week if we haven't received emails by then, we did they just said the emails have been sent. Finally I chatted with a rep that I was able to send return labels to our email while I was on the chat and what do you know I got the email miraculously.

I believe Mint Mobile is giving me the run around from the start and never did send return labels because during all the days we were still getting sales emails from them just fine.We have sent the phones back and have proof of delivery and surprise surprise we still don't have refunds.

They claim they sent return labels on July 16th when in reality I got nothing until July 31 and that's because I contacted them via chat.If I don't get a refund by August 19th I will be filing a complaint with the attorney general and bbb.

Almost $900 may be nothing to Ryan Reynolds but it's a lot to my family. I wish I would have read these reviews before I purchased from Mint Mobile.

Horrible customer service...Just want to get you off the phone....hang up on you if you don't say please and thank you.

I hate to say it, but I think it is a scam. The customer service is rude, unhelpful, incompetent and will pretty much just lie to you to get you to go away.

Now I am stuck in a contract I do not want, does not perform as promised, and I cannot get assistance or anything close to a refund. Hope Ryan Reynolds is proud.

Extremely long wait times 20 -30 minutes for ANYTHING!

Quite possibly the worst customer service experience of my life.

Some of the cheapest rates available, but that definitely comes with some of the worst cell reception and customer service available.

Incompetent and unhelpful service people at every turn. People will say something is taken care of to get you off the line, when really nothing has been done. Employees will take weeks to respond, if they ever even do. No one can explain anything. Absolutely flabbergasting.

You better hope you don't mess anything up, this company will just ignore you until their 'return window' is up and keep your money.

Strongly advise against giving these fools any money.

I have been a mint Mobile customer for almost 2 years. The cost is very reasonable; the cell coverage is decent, the caveat is the customer service and website.

To make it very clear, there are no storefronts and all customer service is handed by overseas call centers (speaking from a North American perspective and location) English is a second language and problem resolution scripts are the go-to.

The customer service phone operators are nice enough, the solutions start to become few and far between as the issue becomes harder. The 2nd issue I had was forgetting my password to the account. After 15 minutes of account confirmation they agreed to reset the account through the mail, snail mail…SNAIL MAIL.

The advice I have for Mr. Reynolds, rework your customer service, rework the problem resolution center, heck get a service center that responds to called in problem solving in their native language. Or perhaps this was never meant to be sustainable business, just a quick way to make money?

SCAM ALERT!

I paid $56.11 for the 3 month membership and 3 months free. I could never activate the account even with the help of their online chat (4 or 5 times) and several phone calls with their tech support (3 calls).

Mint indicates you can keep your number from your present carrier, not true. After 4 months of trying to activate my account, tech support told me to request a refund. Mint denied the refund their own tech support told me to request. I hope the $56 they scammed from me is going to be worth the negative advertising I will give them on this, and many other, websites.

Horrible. Run.

After 2 Sim cards, multiple reconfigurations, resetting of the network over an over. I'm 20 days in and have had to troubleshoot every other day. I've finally just had it and they won't refund because it's 7 days after activation.

Nevermind that you have to activate to start the service just to troubleshoot. Nevermind that I can't get calls. The network is "down" and has been down since my service began.

Apparently activation of the account doesn't mean activation of a working service. How can you sell me a service when you know the network is down and you know based on that, that the service wont work and then not refund me? And the network being down wasn't even mentioned until the whole 2nd Sim card, reset network. Troubleshooting attempts. HORRIBLE

My phone doesn't ring nor does it show that there were any recent calls yet I have a voicemail icon. I call the voicemail (when I can find somewhere I have network) only to find that people are calling me, getting a 10 second delay and then the call goes directly to voicemail. In other words, no network.

Also, I have to clock in to my job using an app. That app requires a text authorization - NEVER RECEIVE THE TEXT!! Now effecting my job.

If you rely predominately on Wifi rather than using data, then Mint is the way to go. Especially at $15 bucks a month. Can't beat it. My only complaint is using roaming for international calls outside the US.

You need to keep restarting the phone hoping it connects and when it does connect, it's only for a short time. Just buy a Sim card for the country you're traveling to. My issues were travel to Mexico. You absolutely need service especially with the required covid documents needed for entry into the US. Frustrating when you cannot connect in the airport to show proof at check ins.

Just left Mint Mobile for their failure to provide service. 2 days ago I sopped receiving incoming calls, but could call out. Didn't realize problem for almost 24 hours.

Called Mint tech support twice on March 16 and was assured it would be fixed. They never got back to me, ever. No explanation or credit. Since I need a phone service I went and ported over my phone to another carrier.

I called Mint this AM to get credit for the balance of my plan and they would NOT credit me. Unbelievable. Mint was not able to provide incoming service and their tech failed twice to fix problem, then Mint says that because I ported the phone before asking for credit that they would not credit me.

How was I supposed to deal with this since I did not have a phone service that worked? Bad on you Mint. Will NEVER try you again and suggest no one else does either. Poor customer relations!! Peter Thor