Mint Mobile Reviews

Mint Mobile Customer Reviews
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Don't waste time with Mint Cellular-poor activation service
Nothing less than 1 offered. I wasted over 6 hours attempting to get phone activated with their sim kit.
After two hours of using web site, I was told that activation system was down and should be available in two hours. Three hours later, again, wasted another hour with an online tech who could not activate either. Just told to go to another site for refund that they may or may not approve.
Highly recommend that you do not use Mint Cellular. This occured on 3/09/2022
Scammed!
Mint Mobile Is A Source Of Unsolicited SPAM
One of the ways Mint Mobile advertises itself is by sending out unsolicited SPAM email. Worse yet, the "unsubscribe" function on these unsolicited SPAM emails does not work, so once you start receiving this SPAM from Mint Mobile, you will continue to receive it forever.
Most email programs will allow you to route their SPAM to your junk mail folder, and that is usually the only relief you will be able to get. Don't expect to get any cooperation from Mint Mobile in stopping their SPAM.
Mint Scam from T-Mobile
Same ongoing SCAM from T-MOBILE. After reading this and many other low rated reviews here and from other websites I cannot believe that the same problems as bad coverage, lost calls, delayed or lost texts, data slowdown, horrible misleading customer support.... and on and on, keep going for years.
Really looks like T-MOBILE has come out with MINT in order to continue fooling people by taking the money and run, with a service if any that leaves much to be desired. Another "wolf with a different fur" to continue this outrageous scam through MINT mobile, as T-MOBILE has made too many face wash after being sued and had to face thousands of class action lawsuits for fraud and extortion thru misleading contracts.
No Connection After 3 Days
I was VERY disappointed!
Aggravating experience
One of the most aggravating experiences in recent memory. I was lied to (Incorrectly told that my phone was compatible). The customer service reps had me try serval things over a four to five day period. And then after the 7-day grace period had lapsed, they admitted that my phone was not "totally compatible" with their system.
However, they refused to return any of my three month subscription. - So glad I did not try the 1-year subscription
No complaints
Its becoming worse and worse
Its going down hill fast! I have been using them for the last 2 years but now my Galaxy S7 was deemed incompatible recently due to their "changes". I don't get texts all of the time (same for my wife who uses a Galaxy S5) and my calls will go to voice mail without even ringing the phone.
This has become a disaster.
I have to get another carrier.
You may have a new "compatible" phone but they make changes and don't care if it outdaes your phone.
TOTAL SCAM
Have tried 3 separate SIM cards, all 3 were declared “damaged”, by Apple Store hardware tech in Polaris Ohio,
Further example of this company’s intentional fraud is the fact I was charged an additional 3 months charge to my credit card.
I contacted consumer protection agency for OHIO, who verified more complaints are received on MINT than any other carrier.
The SIM card did not work, and then I did not get a refund
I bought a SIM card plus a 3 months/3GB package on Feb 7, 2020. I received the card on Feb 10th and activated the card. However, unable to make calls, I reached costumer service. After determining that I have no coverage for T-Mobile (their carrier) where I live (their website said I would have no issues with that), we decided it was better for me to get a refund. I went into their website, filled in the return data (which says NO QUESTIONS ASKED) and thought that was the end of it.
By April 3rd, I have yet to receive the refund. I have spoken to at least 7 Mint representatives, all of which have been very friendly and understanding, but at the end of the day, the refund has not been deposited in my account. I even received a mail from them, telling me that because I was asking for a refund 45 days after I placed my order, I could not request it. Somebody did not understand that they are the ones that are 45 days late, not me.
In short, I don't know how good their service is, since I never got the SIM card to work. But as far as their refund policy, it does not work. So just know that if you decide to get your money back because you are dissatisfied with the service, you will very likely not get it. Or it will take forever.
Big savings for same performance
I have used Mint for about 18 months and it has worked great for me. It works on the TMobile Network so if TMobile works in your area Mint should also. Unlike other reviews I have found their customer service quick to respond and very helpful.
I went from paying $50/month with Sprint, to $15/month with Mint and had no negative impact to my service (I am in San Francisco, CA). Over 18 months I spent $270 vs the $900 I would have paid, saving $630!
As a tip - they often offer special deals for New Customers at various times of the year. When I signed up I got 3 months for $15. I also recommend an initial 3 month pre-pay to test out the service for yourself - if it doesn't work you have no additional commitment and can change elsewhere.
Bottom line - Love it and have saved tons. I particularly recommend to folks with single user plans!
This is a BS advertisement. It's so obvious.
Alan Coler you are absolutely correct!
No customer support
Be Wary - Mint Mobile Does NOT Refund
Great so far
We get coverage just about the same as we do with T-mobile.
We have our own phones so that is not an issue.
We like to use bulk or prepay to save $$
Overall this is working great. Though you have to work through the payment and whatnot, and when you switch you have to reset some things on your phone (cellular data usage options, carrier settings reset etc.), it does work and pretty well.
We had one line to start, tried it, liked it, now we have 5 lines with them.
I'm sold.
Their serivce map is faulty
Midway Through A 3 Month Trial
This is for central New Jersey area. Like most, I was impressed by the cost associated with Mint Mobille data plans which include the sim, hotspot feature, and free shipping for the new sim. Not to mention unlimited talk/text. I even had 2 new accounts lined up to sign up with them if the service is good. I can safely say that after a month and a half I can't use the data service for watching netflix or other streaming video services because I keep getting the little spinning circle interrupting whatever I'm watching. I'm using an Apple iPhone 6s Plus so the APN settings are a no brainer. I tried resetting the network settings several times during the bad periods to no avail. What's more, I've now been using the data service to just do emails, check the stock market on CNBC's website, look at eBay/Amazon and read news. I keep getting 'server not found' or 'not connected to internet' messages at worst during working hours At best, I'm waiting for the pages to load. Looks like Mint Mobile service is getting deprioritized in favor of T-Mobile subscribers, and maybe throttled. My service speeds have literally bounced between the speed of dial-up (for those who even remember that) if I'm not out of service completely and DSL. I have a trial with Total Wireless at the same time and they use Verizon's network. I get fine data speeds on that service. That is the one I've been using now to sample video streaming on netflix, ...
TryIng AT
Not Bad!!
So far so good. I bought a phone online from Amazon. The company I purchased the phone from surprised me with free 3 month 8gb service from Mint Mobile. I had never heard of them before so I figured I'd give it a shot. I was aggravated at first because my phone didn't have an APN set up amd I had to contact customer care.
I called the 800 number 4 times before I realized I just need to wait. This is how it happened, I called, there was no greeting or answer just music began playing. Hence the reason I hung up the first 3 times. Anyhow, I sat on hold for 8 minutes then a tech answered. I told him my issue (no data and not able to sebd picture messages) and he transferred me to someone who could help. I knew I needed an APN set up. So the tech got on the line amd assisted me witg setting it up. Now I'm good to go. I gave them advice on their service. Told them that maybe they should add a greeting telling the consumer "you've reached Mint Mobile please hold for the next technician" or something of the sort. That I was sure that's why they get such a bad review for service.
Anyhow if you had the same issue as I did,(can make calls and simple text but no data, and have an Android) then you need to go to:
Settings
More
Mobile Networks
Access Point Names
(Select) in the right corner to add a new APN (should pull up edit access point, change the following)
Name: Mint
APN: wholesale
MMSC:http://wholesale.mmsmvno.com/mms/wapenc
MMS Port: 8080
MCC: 310
MNC: 260
APN Type: default,supl,mms
Mint Payment Fails on Their Web Page
How does this company make any money??? I tried to sign up for service at least 6 times today. I tried 3 different browsers and used 3 different credit cards and even PayPal and nothing worked... every time the site said the payment failed... please try a different payment method.
I've given up!
Actually, if this is how the cell service itself works, then I've dodged a bullet to have not been able to sign up for service!
Bad experience all around...
My experience: 0/10
Details for my rating below:
1. I ordered my mobile service on Dec. 12.
2. My tracker told me the package was RETURNED to Mint Mobile on the 13th, after it has arrived in my state, of Texas, but I haven't received any package. It was returned without my permission.
3. I have yet to receive my package and contacted Mint Mobile's customer service, 2-3 times in between. Dec. 13-20.
4. I received my FIRST reply from a customer representative on Dec. 24, twelve days after my original purchase.
5. Twelve days after my purchase, having my package returned without my permission, receiving a partial refund, which still paying for the S