Mint Mobile Reviews
Mint Mobile is a mobile virtual network operator (MVNO) that offers low-cost, prepaid phone plans using the T-Mobile network.
The company's unique selling point is that they offer multi-month plans at discounted rates.
Mint Mobile Plans
Mint Mobile offers a range of prepaid data plans, with options for 1 month, 3 months, or 12 months. All plans include 4G network and hotspot access, unlimited talk and text, and nationwide coverage.
Additionally, customers who purchase a prepaid plan will receive a free SIM card.
Customers can also purchase phones directly from Mint Mobile or add-ons for their plans such as additional data or international calling and texting.
How Does Mint Mobile Work?
Customers can choose a plan that best suits their needs in terms of data and price.
After making a purchase, customers can use the bring your own phone (BYOP) program to switch their current phone to Mint Mobile service by simply switching out their SIM card.
Alternatively, customers can purchase a new phone from Mint Mobile which comes at a discount combined with the phone plan.
The process is easy and compatible with both Android and Apple products. Once the new SIM card is installed, customers can use WiFi calling, texting, and normal calling at no additional cost.
The company has step-by-step instructions and videos available on their website to assist customers with the activation process.
Cost and Price Plans
Mint Mobile's prepaid plans are usually cheaper than traditional carrier plans, as the company does not have the overhead costs of physical stores.
Prices for plans and add-ons are competitive and can be found on the company's website.
Mint Mobile offers a 7-day refund policy for customers who are not satisfied with their service.
Customers can contact customer service by phone at 1-800 683 7392, by email at [email protected], or by using the chat option at the company's website.
Customer Reviews & Complaints
Mint Mobile has generally positive customer reviews. Many customers have praised the company for its low prices and reliable service. Many customers have also reported that the SIM card activation process is easy and straightforward.
On the other hand, some customers have reported poor customer service, specifically in responsiveness where some customers noted that response times can be slow.
Overall, customers are generally satisfied with the service they receive from Mint Mobile and find it to be a cost-effective alternative to traditional wireless carriers.
Mint Mobile vs. Cricket
Mint Mobile and Cricket Wireless are both mobile virtual network operators (MVNOs) that offer low-cost, prepaid wireless plans as an alternative to the major carriers.
One difference is that Mint Mobile operates on T-Mobile network and Cricket Wireless on AT&T network.
Both companies offer a range of plans with different data options, as well as add-ons such as international calling and additional data.
Both companies also offer a "bring your own phone" (BYOP) program, which allows customers to use their existing phone with a Mint Mobile or Cricket SIM card.
The main difference between the two companies is the coverage area.
Cricket Wireless operates on the AT&T network which has a wider coverage area than T-Mobile network, so depending on your location, Cricket Wireless may have better coverage than Mint Mobile.
Additionally, Cricket Wireless has a physical store presence, whereas Mint Mobile is an online-only service.
For customers looking for more options on coverage and need a physical location, Cricket Wireless may be a better option, whereas customers looking for a more cost-effective online-only service and are in a T-Mobile coverage area, Mint Mobile may be a better option.
Mint Mobile vs. Ting Mobile
Both companies operate on the networks of major carriers and offer a variety of plans that allow customers to pay only for the data, minutes, and texts that they use.
However, there are some key differences between the two companies.
Mint Mobile offers fixed-term plans, with options to purchase 1 month, 3 months, or 12 months of service at a discounted rate, while Ting offers more flexibility with plans that allow customers to pay only for what they use, with different rates for different levels of usage.
Additionally, Ting offers a wider range of add-ons and international calling options, while Mint Mobile keep it simple with unlimited talk and text.
Mint Mobile vs. Republic Wireless
Mint Mobile and Republic Wireless are both MVNOs, with Republic Wireless operating on At&T's network as opposed to T-Mobile.
Republic Wireless offers a more traditional monthly plan structure that also starts at $15 per month.
Both companies offer similar features such as unlimited talk and text, and 4G LTE data, but Mint Mobile offers a 12-month plan option, while Republic Wireless does not.
Both companies offer a bring your own device (BYOD) program and a wide range of compatible smartphones, including both Android and iOS devices. They also offer add-ons such as international calling and hotspot data.
A key difference is that Republic Wireless has a 30-day money-back guarantee on their service, which is longer than Mint Mobile's 7 days.
Both companies are known for their budget-friendly options and can be a good alternative to traditional wireless carriers, but Mint Mobile's longer-term plans and Republic Wireless's 30-day money-back guarantee might make one a better fit for some customers.
The Bottom Line
The main advantage of using a mobile virtual network operators like Mint Mobile is the cost savings compared to the major carriers, but there are trade-offs in terms of network coverage, customer service, and phone selection.
MVNOs tend to be more flexible in terms of plans and prices, and are often more affordable than the big carriers, but they also come with some limitations.
Ultimately, they can be a cost-effective solution for customers looking for an alternative to traditional, expensive prepaid plans offered by major wireless brands.
It is important to research and compare different options before making a decision and ensure that the coverage and service provided will meet your needs.
We find that with a range of options for prepaid data plans, phone purchases, and add-ons, Mint Mobile offers a level of flexibility and customization that can fit a wide range of needs and budgets.
Additionally, the BYOP program and easy activation process make it a convenient choice for customers looking to switch providers.
However, it is important to note that customer service reviews have been mixed and coverage may not be as extensive as with major carrier networks.
If you have any experience with Mint Mobile or their services, please leave your reviews below.
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Mint Mobile Customer Reviews
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Poor technical support and deceptive pricing
I signed up with Mint Mobile because of the advertised low rates. My carrier was AT&T and i made sure I kept it it active so I could keep my old number.
Mint said it would be a breeze to port old number to their service. I spent hours with both AT &T and MINT support to effect a seamless transfer which didn’t happen. It was a frustrating process. MINT support at 0500 to 1900 Pacific… helpful people and quite courteous but inefficient technical support. Nothing happened after 48hrs. One has to wait 48 hours per request.
My email was full of ooops your transfer did not go through. Customer service iis primarily to UPSELL their plans. Pricing is deceptive ,. 30$ x3 mos goes up to 45$ Unlimited plan I paid for upfront. I was so frustrated afraid to lose my old number in the process of transfer (read the fine lines,,, not as easy as advertised).
At the end I decided to cancel Mint with human support staff who gave me a ticket and promised email follow up. As of this writing no update as yet . Nearly 72 hrs. I requested a refund and my bank account was charged 98.91 . I felt I was scammed similar to the pump and dump in the stock market. Here sign up customers and selling Mint Company so celebrity gets the $$$$. Beware ,,, do your prudent research. I saw the ad when looking through Google under Senior discount plans I am 71 years old and vulnerable to this scam deals...sad
Lack of tech support
Mint Mobile is fine for basic cheap phone service.
However, I have tried 4 times to get my hotspot to connect. I have been lied to, treated like an idiot, asked to do unnecessary procedures, and ignored.
I am going back to my old service provider.
This was a huge mistake
It took a fortnight to get service. You can get your money back in the first seven days but if it takes double that to get service, what is the purpose of the refund? Something isn't right about that.
Anyway, they provide a visual voicemail app. The problem is that I have no idea when a person called and left a message as in date/time. I was told by two Mint employees that that was an ‘unusual’ request. It was ‘standard procedure’ to call Mint and get the date and time from customer service.
When I questioned that, I was told that the ‘back office’ would call me back. The back office has no phone support. I can suggest it as a possible feature in the future but it would take them 35 days to get back with me. I don't need somebody to get back with me about this idea. I don't know if Mint is gaslighting me. I'm just not impressed.
mint mobile is a scam- false advertisement, agreements and and provides no service
I am writing to bring to your attention an issue that I have been experiencing with my Mint Mobile plan. In 2020, I signed up for the "Unlimited Everything" plan and received the corresponding service. Since then, I have been paying for the plan on a yearly basis, and last year, I discovered that Mint Mobile had changed my plan without notifying me.
I found out that I could not continue with my original plan, the company did not comply, and instead started advertising a different plan as "Unlimited" that has major limitations on data usage, reducing the speed to 2G for customers who surpass the threshold. - they changed my plan without notifying me.
However, my main issue is that since May 2022, I have not had any SMS and internet service. I use this number for my business, I am not receiving messages from my clients and my work is suffering.
I have been in touch with Mint Mobile's customer service representatives regularly, but unfortunately, they have not been able to resolve the issue. Despite their polite and promising attitude, the problem persists, and it is affecting my business as this is the only phone I use.
After numerous attempts to fix the problem, Mint Mobile opened a ticket with T-Mobile, as they claim that they have tried everything on their end, including providing me with a new SIM card and I purchased a new phone.
However, their manager recently informed me that I had used all of my "unlimited" data, which contradicts their claim of offering unlimited everything - a plan I originally signed up for. I have also learned that other people have experienced similar issues and have warned the company about this.
Furthermore, I have requested a refund of the money I paid upfront for another year and for service I did not receive since May 2022, but Mint Mobile manager has refused to refund my money.
She stated that I had 7 days to cancel it..but, they are charging me for the service they are not providing. I believe that the company is falsely advertising their service and using the name "Unlimited" when there are major limitations.
I urge Mint Mobile to take action to address this issue and to discontinue the use of "UNLIMITED" and "UNLTD" headlines in their advertising or modify them to clearly communicate that their plan does not offer unlimited high-speed data. and that I want a plan I paid for and service that works, otherwise I want my money back.
As a result, I am unable to make phone calls properly- since no one besides their office can hear me properly, and most of my messages do not go through. This is the only phone I use for my business, and despite my repeated calls, there has been no resolution to the problem.
Mint Mobile's recent claim that I have used up all of my "unlimited" data is particularly troubling as it raises questions about their false advertising. It is unacceptable for a company to advertise something as unlimited when it is in fact limited, and refuse to refund money for services not provided.
I have found several complaints about this issue online, but it appears that no action has been taken to address the problem. I urge you to take appropriate steps to address this issue as soon as possible.
Thank you for your attention to this matter.this is just one of many complaints I found on net...
New York, NY – December 21, 2021 – A panel of the National Advertising Review Board (NARB), the appellate advertising law body of BBB National Programs, has recommended that Mint Mobile LLC discontinue the use of “UNLIMITED” and “UNLTD” headlines in its advertising or modify them to clearly communicate that its plan does not offer unlimited high-speed data.
Mint & Ryan are crooks...
BEWARE of Mint Mobile. You only have 7 days to get your money back!!!!!!!!
I’m writing this review of Mint Mobile for all who are thinking about using their service. This is my experience!
I discovered that there were two red flags that should have caused me to pause, before going with Mint Mobile. The first red flag was, having to purchase a 3-month plan up front. The second red flag was only having 7 days in which to cancel the plan. I think most people will agree that 7 days is not a sufficient amount of time to check out a new service. Especially when you call Mint Mobile with a problem, they will want you to try this and try that, before you know it seven days have passed. You just lost your three months payment.
They will not refund even a portion of your payment, even if you have poor service in your area. I have the emails to prove it!
My suggestion to anyone who wants to try Mint Mobile is that if your first use doesn’t work 100%, CANCEL IMMEDIATELY, else you will probably lose you full payment!!!!!
Its fine, but t mobile bought them out.
Honestly its just as good at the service I left. I've had it for 4 months now and I would renew it, but T-Mobile just bought them out. Yay literal tech monopolies...
So while the service is fine, and I WOULD HAVE renewed, I will be going to a different one NOT owned by a huge corporation.
Tech Issues They Cannot Fix!
Service never worked, and Mint refused to refund
Many emails and phone calls have not resolved a simple situation:
After trying to renew existing service on Dec 28th, 2022, I could not get any phone calls. On the 29th, I called Mint trying to get it fixed. No luck, and repeated calls afterwards asking for a refund were also NOT successful.
Ticket number CRT-56412 A renewal of service on Dec 29th, 2022. Although the phone could receive texts, no incoming calls every worked. IMEI 353195110853885
And in January they have the nerve to say No refunds after 7 days when I reported the problem on the day after I renewed, and the service NEVER worked.
I see the same deceptive pattern in other comments.
My advice is to avoid this company.
Not happy Mint Mobile Customer
No cell service and kept our money
We purchased 6 months of "service" for 3 lines and they never got 2 of them connected. We requested a refund after spending almost 2 weeks and 25 hours on the phone with tech support. We only got a refund for 1 of the lines. We paid them to get no service and a huge hassle during the holidays.
Their login still doesn't work. Their chat is not available. Their techs are trained to write "tickets" and let the time run out for a refund so you are left wringing your hands. Their website is dishonest and claims your address has service and your phone IMEI is compatible but they were not, so they just kept our money.
Tragic customer service!
Don't trust tech support at Mint Mobile
Don't rely on Mint Mobile for tech support. Problem only gets worse. Techs promise call back and don't. Took 2 days to get expedited service. First promise didn't go through. Finally got ticket but they promise 24 - 72 hours for response. This is the worst tech support I've ever had. They pronounce I'm a valuable customer. With the horrible response for support there is no way to believe valuable customer. Knowledge seems to be very lacking. No call backs and no guarantee that the expedited tech support will ever happen.
I tried the 3-month plan just to check it out, and the coverage was fine. I upgraded to the 12-month plan and it was okay for the first three or four months, but then suddenly the service tanked. I will sometimes go hours without network coverage. Mint says it's because there is "a tower down in my area" but this happens in many different locations in different cities even!
I've reached out to tech/customer service almost weekly for months now, to no avail.
And they refuse to give me a refund! This is fraud.
NOT WORTH IT!!!
Worst experience I have had with a wireless company. Shame on Tim Reynolds. Customer service doesn't understand your request and have mislead at every turn. WOULD NEVER RECOMMEND THEM TO ANYBODY!!!!
No Refund Given
I signed up for Mint Mobile because I was in a dead zone with Verizon. It turned out that I was in another dead zone with Mint. When I signed up, they encouraged me to buy a full year for a discount. That was $200. They refused to give me back the prepaid $200, saying that since I didn’t request it when I quit the service (I did), I wasn’t eligible for a refund. I did request it at the time of cancellation and the customer service guy said it was being processed. But he dropped the ball, not me. I want my money back. I’m on disability and unable to work. I need that money.
Since I wrote this review on TrustPilot, Mint Mobile followed up only to let me down again about ten times and I’m not exaggerating. They refuse to send me a check. That’s ridiculous. Thanks for nothing, Ryan Reynolds.
Same thing happened to me I PAID THREE MONTHS in advance they sent me three Sim cards three different numbers nothing worked Customer Service SUCKS DEFINITELY REPORTING THEM TO BBB!
Run away from Mint
I would give them a lower rating than one star. I prepaid for 3 months of service in April 2022. It worked fine. Then I prepaid for a year of service in July 2022. It immediately started dropping calls and in early October it stopped working completely.
This was our main number that we had for many years. I spent many hours with their support people. They sent a new SIM card after saying they would 2 other times. It did not work. After a month of endless calls, we talked to a support person and told them we needed the number to work.
We asked if we could port the number to another carrier and then get them to issue us a new number so we could continue to work on the problem. They agreed and we did this. When we called to get a new number, we were told the account had been closed and also told that they were sorry we were misled.
We spent over $260 and they refuse to consider a refund since we are past the 7 day period of refunds. This is a pretty convenient rule (for Mint). We did everything in good faith. It is not our fault we had no working service after the first few months.
I didn't even started
On Sunday 10/30/22, I purchased a family plan with Mint Mobile. $104.00 was charged to my card within minutes. I was told that I would receive 2 sim cards to activate to start my service. I should have received them 2 to 3 business days. I gave them 4 days.
On the 5th day Friday 11/4, I decided to check the tracking number from my order. That is when I discovered the cards hadn't left the warehouse in Calif. so I called customer service and was told they would escalate my order, they would cancel the first sim cards and rush 2 new ones that I would receive on Monday 11/7.
I began wondering why I had not received any emails about my issues, so I called again that morning at 9:30 est. I was told that it would be escalated again because one of my cards had been activated by someone named Siyamli and was activated 5 days earlier. This means the call I made on Friday, should have alerted them.Then I was told that they would call me with a new tracking number.
After 6 hours, I called back and was told they needed to cancel my order and refund my money because of the mistake. Then they tried to get me to start a new order. I told them that there was no way I would give them any more money.
contact Federal Trade Commission let them know what is going on with this company