Mint Mobile Reviews

Mint Mobile
( 75 reviews )

Mint Mobile Customer Reviews

  • Sort Reviews By:

Mint continues fraudulent charges
October 29, 2022

had Mint mobile a few years ago. With the pandemic back in early 2020, I added a pine for my daughter to use for school on a three month basis. We used our own phones. I was charged for an entire year after the three months was up. I called and they said the account had been put on automatic billing charging to my credit card. I canceled at that time and asked them to take off of automatic billing.

I then was charged again later. I called again and they said as that phone was in my daughter's name, I could not cancel or take off reoccurring billing. I got my daughter on the line and she requested they cancel and quit billing my credit card.

At that time I was so mad I canceled my line too. It's been about 2 years and now they are billing me every three months an annual fee for phones that aren't used and were supposed to be cancelled.

A nightmare- Stay away from this company
October 27, 2022
Good luck! This sounded like a good company at the beginning but everything quickly went downhill. Be prepared to have to connect to public websites in order to get any service. Be prepared for calls that don't connect or constantly drop. They do not post a contact number on the website or app- you have to google to find their number and if you are able to actually get through to them, chances are the call will disconnect before you ever get a rep on the line. They are not consistently staffed for the hours they have posted. If by change you do eventually connect with a rep (be persistent; this could take weeks!) don't expect to accomplish anything. They don't listen and will come back with a 'resolution' that had nothing at all to do with your concern. Never sign up for automatic renewal!!!! Trying to get in to update your preference can be impossible. The website will likely not work. Or you can log in but key features are not available. You could always try calling in but again, it can take days or weeks to actually get someone on the line. If you can't cancel in time due to their technical and service deficiencies, you are locked in until the term expires. Even if you have screenshots to support the problem they just keep repeating "your account already renewed so you won't get a refund" despite the fact that you keep explaining that you TRIED to cancel both online and over the phone but couldn't get through.

Their technology is weak and problematic.
October 24, 2022
I have and still am going through one of the worst cell phone experiences I have ever had. I started Mint with a test number issued by them and it seemed pretty good. I ported in my old number and service seemed to decline. After many calls to tech support, I learned that Mint would no support wifi calling on my iPhone 14, which was not acceptable given the service at my house. I could not even receive texts at my house. I am attempting to move to another carrier, but the porting process is locked in a catch 22 where they give me the account number and the new carrier is told it is incorrect even in 3 way calls. The map showing coverage seems to be way optimistic.

I fully recommend Mint
October 21, 2022

I'm a new customer and I started today after being with T-Mobile for over 8 years. I had to leave in the end because it was one lie after another and so many promised callbacks that never came.

Apart from a problem activating the SIM card everything else has been very quick and it's been a beautiful transition. Mints customer service has been very helpful.

October 20, 2022
DONT. As much as I am a fan of Ryan Reynolds, this cell company is horrible: only 3+ mth plans - unlimited data is actually limited -getting released even prepaid but still wanting out without refund is a full-time job and took 3 days 2 supervisors and they lost 3 lines because of it. SO NOT WORTH IT!!!!

This is NOT acceptable.
October 19, 2022

Mint Mobile

Wed, Oct 19 at 10:33 AM

I did NOT purchase this one year of service for 201.59 from Mint Mobile. I spoke with a gentleman on Monday inquiring about service. I agreed to a three-month plan with Mint Mobile and gave him my credit card info., immediately he informed me that he made a billing error and sent me to another person to have it corrected. They could not fix it and sent me to yet another person. After a lengthy time with the other person, Carla, she said that the amount would be reversed on my card immediately. I told her once that was done, I would contact you to purchase a service. MY credit card was charged today. I have been on the phone all morning trying to get this resolved. The last person I spoke with, AJ, offered to get me a refund in 10-12 days. He then went on to get me to someone else, but they would have to call me right back. I have yet to receive a call.

This is not acceptable. Branda

Bad Accounting dept.
October 17, 2022
I will not be renewing with mint mobile after my service is finished. I’ve paid over 400.00 is 6 months. And my service has been shut down 3 times for lack of payment. This service has been a nightmare. I would NOT RECOMMEND this mobile service. ZERO STARS IF I COULD.

Great Customer Service Experience
October 16, 2022
I just completed transferring my call only service to Mint Mobile 55+ plan, and I could not have been more pleased. "Rosa", my customer service representative, walked me thru the entire process and was patient and kind every step of the way. Thank you, Rosa!!!!! ;)

My phone BECAME incompatible--but NO REFUND
October 16, 2022
Mint mobile worked great for three months. So, I subscribed for a whole year. THEN, my phone suddenly became "incompatible." Can I get my money back. Noooooooo...I'm outside of their 7-day cancellation policy. This is AWFUL customer service!!!!! Don't subscribe for more than a month at a time!

Mint - No Clue Customer Service
October 15, 2022

I thought I would save money by going with Mint. OMG I couldn't even get activated. Even worse after 4.5 hours on the phone with 8 different people, I got disconnected 4x. I could only get people in the Philippines. While the language barrier wasn't too bad, they didn't understand how to fix things. Every time I was transferred to the activation department I was disconnected.

The 5th time I got a nice girl who said I see all ways have been tried and I'll have to send it to the tech dept. The problem was you can't talk to them, its by email only (that's correct Mint to Mint can't even talk to them.) She said she would put a rush on it and I would have a phone for the next work day. The next day nothing. I called and there wasn't even a response from the tech dept.

I asked for a ported number so I could go back to Verizon because I needed a phone. No problem I got one. I called Verizon and got reconnected in 10 minutes but I had to go get a SIM card before activating. I went to the store got the card and guess what... still couldn't connect. The rep. had a land line talking to Mint, his cell talking to Verizon and another rep. gave me his because I had to get the account number from Mint that was on my deck at home because get this, the Mint person didn't know it. Finally 1.5 hours later I could make calls.

The rest of the work day I got ZERO calls or texts, very unusual for me in my business. When I called my wife, she said it goes straight to voice mail. On the phone again to Verizon and the girl looked up my info and it said, wrong Mint account number. She called Mint and got a guy who looked it up and said thats the wrong number. He gave me 1 that was 10 digits longer and after 10 more minutes, FINALLY I had a phone.

ALL THIS BECAUSE MINT AND ALL THEIR REPS COULDN'T SEE THAT THE ACCOUNT NUMBER WAS WRONG. THEY SAID IT WAS CORRECT ON THEIR END AND IT WAS VERIZON. I can only imagine what the service would have been like. All to save $60 a month. It was a good idea.

The worst company
October 12, 2022

Worst customer service, problems ongoing for 10 days are not resolved no one cares customer service agents hang up constantly. Even supervisors hang up?

Buyer beware!! Do not trust them or give them any service. Then they don't give you a refund for the unused portion of a prepay...

I had to give a star only to initiate this review

Dropped calls on a daily basis.
September 15, 2022
I had 3 lines with Mint. 1 for $15 month for 18 months, 1 for $20 a month for 18 months and one for $25 for 18 months. As time went on calls constantly dropped, and all phones showed only 3g service. I have one month left on the $15 plan but other lines are with T Mobile.

Useless phone service, no way to renew if no credit card!
September 1, 2022

I lost my credit card and my mint phone needed to get paid to renew. They said I can open a paypal so I can pay with my checking account.

After opening paypal, mint customer service told me no way. That I had to have the cell phone active to get a message to activate paypal, DUH! The phone was dead and they would not help.

Now I have no cell whatsoever...No $$ savings is worth this hassle. They close at 7 pm PST and even when they were open, there was NO WAY TO REACTIVATE THE PHONE HOW ABSURD! They should be OUT OF Business for this is criminal behavior.

Mint is not good
August 21, 2022
It was okay for three months. I signed up for a year and the service essentially stopped working a few weeks later — after the return period. I may have to get Verizon anyway.

BradMaas September 13, 2022

I have TracPhone/Verizon, mine just quit befor the first year and customer service sucks big time

Mint mobile —-Drop It!!!
August 17, 2022
Terrible service. No connection to my old number yet they still charged me! Company policy is terrible!!

customer service nice and promise things and then lie about what they later. Your screwed...
August 13, 2022

****Beware**** they are all customer service nice and promise things and then lie about what they later on said. I lost Hundreds of dollars due to there Lies.

There are other carriers that are better than mint like Tello with monthly plans lower than Mint +tax.

Brandy August 14, 2022

Unfortunately I know all too well how you feel. I don't know how many reps I've talked to and how many different lies I've been told at this point. A couple more days and I'll renew my complaint with the bbb and my state's attorney general.

SUCKS. Beyond belief
August 10, 2022

If I could. I would leave 0 on the stars…this company is 100% rip off…I bought 2 cards to use for our cells..The cards did not work. I am only guessing at the number of times I tried to talk to someone. It would take each call 35 to 45 minutes till someone would answer.

They push a few buttons and say wait a little and then phones will work…ha ha..Last rep I talked to said the cards are bad and he was sending new ones..Guess what, after unlimited phone calls I was told we are connected to a bad tower. Let the company know so I can get my refund…another ha..

I was told I waited too long..Then they charge me again and we do not have mint..I sent emails and it is just like support…nothing..You go here and kiss your money and help goodbye...

Dishonest, scam, unhelpful!
August 9, 2022

This company is dishonest, unhelpful, greedy and deceptive. Mint lies to you from the start when they pretend to be in California and you're talking to someone with a fake name in the Dominican Republic. All they want is your credit card number. No way!

They tell you your sim card will arrive in 2 to 3 days and after you pay online it says processing will take 3 to 5 days. Then shipping in 3 days. When you receive the sim card they say you have 45 days to activate, then in 2 weeks send you an email stating you have thirty days and are running out of time

Then when you try to activate and keep your number it takes all day several days and now after 5 days of their lies I have no phone and cannot call out or receive calls. Ryan Reynolds does not care to help people, however he loves our wallets.

I am an elderly woman, disabled, and live alone and now have no phone due to Mint Mobile and all their lies. From reading all these horrendous reviews about how mistreated and scammed customers have dealt with I'm sure I will not get my money back either. I was going to call the bus to pick me and take me to a cell phone store, however I have no phone. I have no more respect for Ryan Reynolds, he was the reason I switched. He should be ashamed! This is not a phone company for the elderly or disabled, or anyone.

Mel August 13, 2022

I can vouch for that!

Money is their priority
August 9, 2022

Honestly they deserve no stars. We used their "check to see if service is in your area" tool which said it was. Got the phones and tried to activate and it says no service in your area.The very same night I did the return request.

My husband received his phone the next day, we didn't even open it just immediately did a return request. Site says you will receive an email but we waited and waited and never received an email. We spoke through chat, phone several different times and I sent an email that of course wasn't answered. Each rep gave us different answers one said to do another request, I did, still nothing.

Another rep said the emails were sent, to check our spam folders. (As if we hadn't already done that). Another said to call back the next week if we haven't received emails by then, we did they just said the emails have been sent. Finally I chatted with a rep that I was able to send return labels to our email while I was on the chat and what do you know I got the email miraculously.

I believe Mint Mobile is giving me the run around from the start and never did send return labels because during all the days we were still getting sales emails from them just fine.We have sent the phones back and have proof of delivery and surprise surprise we still don't have refunds.

They claim they sent return labels on July 16th when in reality I got nothing until July 31 and that's because I contacted them via chat.If I don't get a refund by August 19th I will be filing a complaint with the attorney general and bbb.

Almost $900 may be nothing to Ryan Reynolds but it's a lot to my family. I wish I would have read these reviews before I purchased from Mint Mobile.

Mel August 13, 2022

I lost $200 due to their Lies

Brandy August 14, 2022

I totally understand! I can't believe this company is still in business.

Worst Customer Service
August 5, 2022

Horrible customer service...Just want to get you off the phone....hang up on you if you don't say please and thank you.

Mel August 13, 2022

Yes it's true!