Mint Mobile Reviews
Mint Mobile Customer Reviews
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Mint continues fraudulent charges
had Mint mobile a few years ago. With the pandemic back in early 2020, I added a pine for my daughter to use for school on a three month basis. We used our own phones. I was charged for an entire year after the three months was up. I called and they said the account had been put on automatic billing charging to my credit card. I canceled at that time and asked them to take off of automatic billing.
I then was charged again later. I called again and they said as that phone was in my daughter's name, I could not cancel or take off reoccurring billing. I got my daughter on the line and she requested they cancel and quit billing my credit card.
At that time I was so mad I canceled my line too. It's been about 2 years and now they are billing me every three months an annual fee for phones that aren't used and were supposed to be cancelled.
A nightmare- Stay away from this company
Their technology is weak and problematic.
I fully recommend Mint
I'm a new customer and I started today after being with T-Mobile for over 8 years. I had to leave in the end because it was one lie after another and so many promised callbacks that never came.
Apart from a problem activating the SIM card everything else has been very quick and it's been a beautiful transition. Mints customer service has been very helpful.
This is NOT acceptable.
Wed, Oct 19 at 10:33 AM
I did NOT purchase this one year of service for 201.59 from Mint Mobile. I spoke with a gentleman on Monday inquiring about service. I agreed to a three-month plan with Mint Mobile and gave him my credit card info., immediately he informed me that he made a billing error and sent me to another person to have it corrected. They could not fix it and sent me to yet another person. After a lengthy time with the other person, Carla, she said that the amount would be reversed on my card immediately. I told her once that was done, I would contact you to purchase a service. MY credit card was charged today. I have been on the phone all morning trying to get this resolved. The last person I spoke with, AJ, offered to get me a refund in 10-12 days. He then went on to get me to someone else, but they would have to call me right back. I have yet to receive a call.
This is not acceptable. Branda
Bad Accounting dept.
Great Customer Service Experience
My phone BECAME incompatible--but NO REFUND
Mint - No Clue Customer Service
I thought I would save money by going with Mint. OMG I couldn't even get activated. Even worse after 4.5 hours on the phone with 8 different people, I got disconnected 4x. I could only get people in the Philippines. While the language barrier wasn't too bad, they didn't understand how to fix things. Every time I was transferred to the activation department I was disconnected.
The 5th time I got a nice girl who said I see all ways have been tried and I'll have to send it to the tech dept. The problem was you can't talk to them, its by email only (that's correct Mint to Mint can't even talk to them.) She said she would put a rush on it and I would have a phone for the next work day. The next day nothing. I called and there wasn't even a response from the tech dept.
I asked for a ported number so I could go back to Verizon because I needed a phone. No problem I got one. I called Verizon and got reconnected in 10 minutes but I had to go get a SIM card before activating. I went to the store got the card and guess what... still couldn't connect. The rep. had a land line talking to Mint, his cell talking to Verizon and another rep. gave me his because I had to get the account number from Mint that was on my deck at home because get this, the Mint person didn't know it. Finally 1.5 hours later I could make calls.
The rest of the work day I got ZERO calls or texts, very unusual for me in my business. When I called my wife, she said it goes straight to voice mail. On the phone again to Verizon and the girl looked up my info and it said, wrong Mint account number. She called Mint and got a guy who looked it up and said thats the wrong number. He gave me 1 that was 10 digits longer and after 10 more minutes, FINALLY I had a phone.
ALL THIS BECAUSE MINT AND ALL THEIR REPS COULDN'T SEE THAT THE ACCOUNT NUMBER WAS WRONG. THEY SAID IT WAS CORRECT ON THEIR END AND IT WAS VERIZON. I can only imagine what the service would have been like. All to save $60 a month. It was a good idea.
The worst company
Worst customer service, problems ongoing for 10 days are not resolved no one cares customer service agents hang up constantly. Even supervisors hang up?
Buyer beware!! Do not trust them or give them any service. Then they don't give you a refund for the unused portion of a prepay...
I had to give a star only to initiate this review
Dropped calls on a daily basis.
Useless phone service, no way to renew if no credit card!
I lost my credit card and my mint phone needed to get paid to renew. They said I can open a paypal so I can pay with my checking account.
After opening paypal, mint customer service told me no way. That I had to have the cell phone active to get a message to activate paypal, DUH! The phone was dead and they would not help.
Now I have no cell whatsoever...No $$ savings is worth this hassle. They close at 7 pm PST and even when they were open, there was NO WAY TO REACTIVATE THE PHONE HOW ABSURD! They should be OUT OF Business for this is criminal behavior.
Mint is not good
Mint mobile —-Drop It!!!
customer service nice and promise things and then lie about what they later. Your screwed...
****Beware**** they are all customer service nice and promise things and then lie about what they later on said. I lost Hundreds of dollars due to there Lies.
There are other carriers that are better than mint like Tello with monthly plans lower than Mint +tax.
Unfortunately I know all too well how you feel. I don't know how many reps I've talked to and how many different lies I've been told at this point. A couple more days and I'll renew my complaint with the bbb and my state's attorney general.
SUCKS. Beyond belief
If I could. I would leave 0 on the stars…this company is 100% rip off…I bought 2 cards to use for our cells..The cards did not work. I am only guessing at the number of times I tried to talk to someone. It would take each call 35 to 45 minutes till someone would answer.
They push a few buttons and say wait a little and then phones will work…ha ha..Last rep I talked to said the cards are bad and he was sending new ones..Guess what, after unlimited phone calls I was told we are connected to a bad tower. Let the company know so I can get my refund…another ha..
I was told I waited too long..Then they charge me again and we do not have mint..I sent emails and it is just like support…nothing..You go here and kiss your money and help goodbye...
Dishonest, scam, unhelpful!
This company is dishonest, unhelpful, greedy and deceptive. Mint lies to you from the start when they pretend to be in California and you're talking to someone with a fake name in the Dominican Republic. All they want is your credit card number. No way!
They tell you your sim card will arrive in 2 to 3 days and after you pay online it says processing will take 3 to 5 days. Then shipping in 3 days. When you receive the sim card they say you have 45 days to activate, then in 2 weeks send you an email stating you have thirty days and are running out of time
Then when you try to activate and keep your number it takes all day several days and now after 5 days of their lies I have no phone and cannot call out or receive calls. Ryan Reynolds does not care to help people, however he loves our wallets.
I am an elderly woman, disabled, and live alone and now have no phone due to Mint Mobile and all their lies. From reading all these horrendous reviews about how mistreated and scammed customers have dealt with I'm sure I will not get my money back either. I was going to call the bus to pick me and take me to a cell phone store, however I have no phone. I have no more respect for Ryan Reynolds, he was the reason I switched. He should be ashamed! This is not a phone company for the elderly or disabled, or anyone.
I can vouch for that!
Money is their priority
Honestly they deserve no stars. We used their "check to see if service is in your area" tool which said it was. Got the phones and tried to activate and it says no service in your area.The very same night I did the return request.
My husband received his phone the next day, we didn't even open it just immediately did a return request. Site says you will receive an email but we waited and waited and never received an email. We spoke through chat, phone several different times and I sent an email that of course wasn't answered. Each rep gave us different answers one said to do another request, I did, still nothing.
Another rep said the emails were sent, to check our spam folders. (As if we hadn't already done that). Another said to call back the next week if we haven't received emails by then, we did they just said the emails have been sent. Finally I chatted with a rep that I was able to send return labels to our email while I was on the chat and what do you know I got the email miraculously.
I believe Mint Mobile is giving me the run around from the start and never did send return labels because during all the days we were still getting sales emails from them just fine.We have sent the phones back and have proof of delivery and surprise surprise we still don't have refunds.
They claim they sent return labels on July 16th when in reality I got nothing until July 31 and that's because I contacted them via chat.If I don't get a refund by August 19th I will be filing a complaint with the attorney general and bbb.
Almost $900 may be nothing to Ryan Reynolds but it's a lot to my family. I wish I would have read these reviews before I purchased from Mint Mobile.
I lost $200 due to their Lies
I totally understand! I can't believe this company is still in business.
Worst Customer Service
Horrible customer service...Just want to get you off the phone....hang up on you if you don't say please and thank you.
Yes it's true!
I have TracPhone/Verizon, mine just quit befor the first year and customer service sucks big time