Mint Mobile Reviews
About Mint Mobile
If you’ve used phone and data plans in the US, you’ll know that they aren’t cheap. Mint mobile is the solution to the more pricey prepaid plans from the big brands.
Mint mobile takes advantage of buying in bulk to help you save money. If you are interested in having a prepaid phone plan which will save you some dollars and work just as well as your old one, read on!
Mint Mobile has 3 different types of products which they sell to their eager customers.
First and foremost is the prepaid data plans. There are 3 different options based on length of time usage - 1 month, 3 months, or 12 months. The data plans vary based on data available, but all of them include the same data speed, a 4G network and hotspot.
With all prepaid plan purchases, you will also get the following: a new SIM card, unlimited talk and text, as well as nationwide coverage. On top of that, the free SIM cards come in 3 sizes: standard, micro, and nano.
The second product is the phones themselves. If you’re looking to buy a new phone with your new prepaid plan, you can browse through the selections of phones Mint Mobile has on their website.
The last purchase option is Add-Ons. These aren’t add-ons for your phone, instead they’re for your pre-paid plan. You will be able to buy additional data as well as make international phone calls and send text messages.
How Does It Work?
The whole process starts with you choosing the plan that’s right for you - both data and price-wise. Upon choosing your plan and making the purchase, you can use the BYOP (Bring Your Own Phone) program to simply switch SIM cards.
The Mint Mobile SIM cards are easy, both Android and Apple products are compatible phones.
You’ll then have to activate your device before installing the new SIM card. There is typically an 11 digit-code which is used to activate your phone with the new service. After activating, simply input the SIM and you’re all set!
With your new SIM card, feel free to do wificalling, texting, or normal calling with no additional cost.
If there's any chance you’re struggling somewhere along the process - worry not. There are videos available on the Mint Mobile website to guide you step-by-step to make sure your installation process is as easy as can be.
Cost and Price Plans
Like most online shops, Mint Mobile prepaid plans are cheaper than a physical store’s plans. Again, this is due to the ‘buying in bulk factor’ and reduction of costs by not having a physical store to take care of.
On their website, they do provide different and new competitive prices for prepaid plans if anyone is interested in saving a couple dollars.
If you happen to dislike Mint Mobile or realize that it isn’t for you, you can request for a refund on their website. If you return the product within 7 days of activation, you will receive a full refund.
If you do not happen to have used the card, returning of these kinds of cards within 10 days after arrival date is allowed as long as it is in new condition.
Reviews with customer service vary, some of which feel that the customer service is not very responsive at all. If you are interested in contacting them, here is some important information to note: You can either contact them by phone or email, both of which are placed on the website.
Overall, the reviews on Mint Mobile seem pretty good. Although there wasn’t stellar customer service, the SIM cards themselves got very high ratings. People are generally satisfied with that they bought and are not interested in changing any time soon due to the prices.
Competitors and Alternatives
You have different options or alternatives when comparing to Mint Mobile.
First up is mint mobile vs. cricket. These two companies are both very similar, selling the same kinds of products and having the same sort of concept when it came to prepaid plans and phones. Cricket also provides deals where you can purchase a phone and get deals on the prepaid plans.
Another is mint mobile vs. ting. Ting is very similar to Mint Mobile. You will be able to add on a customizable coverage option such as the GPS map or the CDMA map.
The last alternative is minute mobile vs. republic wireless. Once more, it is a similar product on sale by a different company. However, it is important to note that you can receive a full refund for up to 7 days which is slightly longer than what other companies provide.
Where to Buy?
To keep prices low, Mint Mobile does not own a physical shop that you can visit. This is to ensure that customers can buy the services they provide consistently at the lowest rates possible.
However, Mint Mobile will always be online and is accessible from basically anywhere. If you do want to buy a plan or a phone from Mint Mobile, make sure to check out their website.
If you’re thinking of a way to cut down some bills, are living in the right coverage area, and are willing to take a chance, Mint Mobile is a choice you should consider. Prices are low for what they offer, and that’s what’s most important: sending messages and calls reliably.
However, this isn’t the only brand to supply services such as these. If you’re willing to put in the time and effort, checking out the different alternatives might also be more beneficial if you catch a random available deal at one of the alternatives.
15 ‘Mint Mobile’ Reviews
This is for central New Jersey area. Like most, I was impressed by the cost associated with Mint Mobille data plans which include the sim, hotspot feature, and free shipping for the new sim. Not to mention unlimited talk/text. I even had 2 new accounts lined up to sign up with them if the service is good. I can safely say that after a month and a half I can't use the data service for watching netflix or other streaming video services because I keep getting the little spinning circle interrupting whatever I'm watching. I'm using an Apple iPhone 6s Plus so the APN settings are a no brainer. I tried resetting the network settings several times during the bad periods to no avail. What's more, I've now been using the data service to just do emails, check the stock market on CNBC's website, look at eBay/Amazon and read news. I keep getting 'server not found' or 'not connected to internet' messages at worst during working hours At best, I'm waiting for the pages to load. Looks like Mint Mobile service is getting deprioritized in favor of T-Mobile subscribers, and maybe throttled. My service speeds have literally bounced between the speed of dial-up (for those who even remember that) if I'm not out of service completely and DSL. I have a trial with Total Wireless at the same time and they use Verizon's network. I get fine data speeds on that service. That is the one I've been using now to sample video streaming on netflix, ...
So far so good. I bought a phone online from Amazon. The company I purchased the phone from surprised me with free 3 month 8gb service from Mint Mobile. I had never heard of them before so I figured I'd give it a shot. I was aggravated at first because my phone didn't have an APN set up amd I had to contact customer care.
I called the 800 number 4 times before I realized I just need to wait. This is how it happened, I called, there was no greeting or answer just music began playing. Hence the reason I hung up the first 3 times. Anyhow, I sat on hold for 8 minutes then a tech answered. I told him my issue (no data and not able to sebd picture messages) and he transferred me to someone who could help. I knew I needed an APN set up. So the tech got on the line amd assisted me witg setting it up. Now I'm good to go. I gave them advice on their service. Told them that maybe they should add a greeting telling the consumer "you've reached Mint Mobile please hold for the next technician" or something of the sort. That I was sure that's why they get such a bad review for service.
Anyhow if you had the same issue as I did,(can make calls and simple text but no data, and have an Android) then you need to go to:
Access Point Names
(Select) in the right corner to add a new APN (should pull up edit access point, change the following)
MMS Port: 8080
APN Type: default,supl,mms
How does this company make any money??? I tried to sign up for service at least 6 times today. I tried 3 different browsers and used 3 different credit cards and even PayPal and nothing worked... every time the site said the payment failed... please try a different payment method.
I've given up!
Actually, if this is how the cell service itself works, then I've dodged a bullet to have not been able to sign up for service!
My experience: 0/10
Details for my rating below:
1. I ordered my mobile service on Dec. 12.
2. My tracker told me the package was RETURNED to Mint Mobile on the 13th, after it has arrived in my state, of Texas, but I haven't received any package. It was returned without my permission.
3. I have yet to receive my package and contacted Mint Mobile's customer service, 2-3 times in between. Dec. 13-20.
4. I received my FIRST reply from a customer representative on Dec. 24, twelve days after my original purchase.
5. Twelve days after my purchase, having my package returned without my permission, receiving a partial refund, which still paying for the S
I had a spare phone so I thouhgt i would give it a try, my other phone is on verizon,honestly they both seem to work the same.I havent been to any rural areas yet but in a metro area it is good. Timely shipping, easy to activate, dont see a problem so far...
Like everyone else, I wanted to save money on my cell phone bill. I had been with Citizen Cellular for several years and was completely happy with their service. Especially their customer service. But, the Black Friday offer was too good to pass up. So I switched. I use my phone for my business so I wanted to make SURE that my older Samsung was compatible. I gave them the imei # and they assured me that my phone was indeed compatible. After setting up my account and signing up for auto renewal, I was set to go. I have used my cell phone for my business for 15 years and kept the same number. However, my very first attempt at making a call resulted in an "emergency calls only" notification. To make a long story short, after multiple chats and emails and a half dozen LONG waits on the phone for their customer tech support, I was told that my cell phone was NOT compatible! I was furious. I cancelled my service right then and there and RAN back to Citizen Cellular. Now I have to wait on another sim card to arrive (3-5 days) before I can resume the great service I had with them. In the meantime, I am missing calls and losing business. Thanks alot Mint Mobile! And I forgot to mention how f**king annoying that smart-mouthed fox mascot is!
Purchased phone and signed up for service from Mint Mobile. Phone did not work (ok, everyone entitled to a pass on an issue outside of their control), but was using 2nd phone for about 3 weeks and went into another time zone and then back to my time zone (traveled). On return phone did not see Mint Mobile cell service. Customer service (non-existent for the most part), was unable to correct the situation or get phone back on network. Customer service response; "your phone is incompatible with our service / network" (yet the phone worked for 3 weeks??). Mint Mobile's solution; go get another phone...REALLY?
I am back with my more expensive carrier that actually provides uninterrupted service 24/7 (for years and years and years).