Mint Mobile Reviews

Mint Mobile
( 89 reviews )

Mint Mobile Customer Reviews

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Service never worked, and Mint refused to refund
January 23, 2023

Many emails and phone calls have not resolved a simple situation:

After trying to renew existing service on Dec 28th, 2022, I could not get any phone calls. On the 29th, I called Mint trying to get it fixed. No luck, and repeated calls afterwards asking for a refund were also NOT successful.

Ticket number CRT-56412 A renewal of service on Dec 29th, 2022. Although the phone could receive texts, no incoming calls every worked. IMEI 353195110853885

And in January they have the nerve to say No refunds after 7 days when I reported the problem on the day after I renewed, and the service NEVER worked.

I see the same deceptive pattern in other comments.

My advice is to avoid this company.

Not happy Mint Mobile Customer
January 18, 2023
Very sad I just started and my paid for 3 month and supposed to get 3 months free. But why did my phone go to SOS Only Is this going to be happeining. was good for a bit now it seems to not be working good . Now im a little skeptical of this company I had to go on my phone and reset network settings

No cell service and kept our money
January 11, 2023

We purchased 6 months of "service" for 3 lines and they never got 2 of them connected. We requested a refund after spending almost 2 weeks and 25 hours on the phone with tech support. We only got a refund for 1 of the lines. We paid them to get no service and a huge hassle during the holidays.

Their login still doesn't work. Their chat is not available. Their techs are trained to write "tickets" and let the time run out for a refund so you are left wringing your hands. Their website is dishonest and claims your address has service and your phone IMEI is compatible but they were not, so they just kept our money.

Tragic customer service!
December 31, 2022
Tragic customer service! Requested a refund for a cell phone and 1-yr service from Mint and, more than 2 weeks after receipt of returned phone, they still cannot give me my money back despite 3 refund requests (one email and 2 calls) and continuous assurances from Mint customer service. Avoid this mobile service provider.

Don't trust tech support at Mint Mobile
December 19, 2022

Don't rely on Mint Mobile for tech support. Problem only gets worse. Techs promise call back and don't. Took 2 days to get expedited service. First promise didn't go through. Finally got ticket but they promise 24 - 72 hours for response. This is the worst tech support I've ever had. They pronounce I'm a valuable customer. With the horrible response for support there is no way to believe valuable customer. Knowledge seems to be very lacking. No call backs and no guarantee that the expedited tech support will ever happen.

Absolute garbage.
December 14, 2022

I tried the 3-month plan just to check it out, and the coverage was fine. I upgraded to the 12-month plan and it was okay for the first three or four months, but then suddenly the service tanked. I will sometimes go hours without network coverage. Mint says it's because there is "a tower down in my area" but this happens in many different locations in different cities even!

I've reached out to tech/customer service almost weekly for months now, to no avail.

And they refuse to give me a refund! This is fraud.

David January 18, 2023

contact Federal Trade Commission let them know what is going on with this company

December 11, 2022

Worst experience I have had with a wireless company. Shame on Tim Reynolds. Customer service doesn't understand your request and have mislead at every turn. WOULD NEVER RECOMMEND THEM TO ANYBODY!!!!

December 2, 2022
I had mint mobile over a year 2 phones and then could not send or receive texts or calls telling me it was not registered called on 4 different occasions for help problem never solved with 2 phones not working properly went to a different carrier and works great now called to get a refund of approx. 350.00 told me they could not refund my money I guess it was ok to pay them for no service.

No Refund Given
November 29, 2022

I signed up for Mint Mobile because I was in a dead zone with Verizon. It turned out that I was in another dead zone with Mint. When I signed up, they encouraged me to buy a full year for a discount. That was $200. They refused to give me back the prepaid $200, saying that since I didn’t request it when I quit the service (I did), I wasn’t eligible for a refund. I did request it at the time of cancellation and the customer service guy said it was being processed. But he dropped the ball, not me. I want my money back. I’m on disability and unable to work. I need that money.

Since I wrote this review on TrustPilot, Mint Mobile followed up only to let me down again about ten times and I’m not exaggerating. They refuse to send me a check. That’s ridiculous. Thanks for nothing, Ryan Reynolds.

MichelleParr December 24, 2022

Same thing happened to me I PAID THREE MONTHS in advance they sent me three Sim cards three different numbers nothing worked Customer Service SUCKS DEFINITELY REPORTING THEM TO BBB!

Run away from Mint
November 17, 2022

I would give them a lower rating than one star. I prepaid for 3 months of service in April 2022. It worked fine. Then I prepaid for a year of service in July 2022. It immediately started dropping calls and in early October it stopped working completely.

This was our main number that we had for many years. I spent many hours with their support people. They sent a new SIM card after saying they would 2 other times. It did not work. After a month of endless calls, we talked to a support person and told them we needed the number to work.

We asked if we could port the number to another carrier and then get them to issue us a new number so we could continue to work on the problem. They agreed and we did this. When we called to get a new number, we were told the account had been closed and also told that they were sorry we were misled.

We spent over $260 and they refuse to consider a refund since we are past the 7 day period of refunds. This is a pretty convenient rule (for Mint). We did everything in good faith. It is not our fault we had no working service after the first few months.

I didn't even started
November 8, 2022

On Sunday 10/30/22, I purchased a family plan with Mint Mobile. $104.00 was charged to my card within minutes. I was told that I would receive 2 sim cards to activate to start my service. I should have received them 2 to 3 business days. I gave them 4 days.

On the 5th day Friday 11/4, I decided to check the tracking number from my order. That is when I discovered the cards hadn't left the warehouse in Calif. so I called customer service and was told they would escalate my order, they would cancel the first sim cards and rush 2 new ones that I would receive on Monday 11/7.

I began wondering why I had not received any emails about my issues, so I called again that morning at 9:30 est. I was told that it would be escalated again because one of my cards had been activated by someone named Siyamli and was activated 5 days earlier. This means the call I made on Friday, should have alerted them.Then I was told that they would call me with a new tracking number.

After 6 hours, I called back and was told they needed to cancel my order and refund my money because of the mistake. Then they tried to get me to start a new order. I told them that there was no way I would give them any more money.

Impossible to reach customer service by phone
November 7, 2022

Good phone service, but lots of luck getting customer service on the phone! They ask for you to select a number extension, and guess what, you 're just wasting your time because there is NO good extension you can select, so you're forced to poke around and hope for the best. The best won't happen, and the bot will bid you an obnoxiously, aggravating cheery"later!" and hang up on you It's the worst I have ever seen, even metro pcs is better to get ahold of than mint mobile customer service! It really is that bad. I hate it.

Make sure you have good mint service and don't use the map to verify before your purchase
November 4, 2022

I bought a phone and a 1 year plan on the mint mobile based on the coverage map. After spending most of the day and part of the next, they finally activated the sim card. Where I live you can't swing a cat without hitting a cell tower, but of course none of them are at&t which is the sim I was sent. I get absolutely no cell signal at all. So spending hours with agent after agent, they came to conclusion that I was in a bad area. So, I try to return the phone and sim to mint mobile. I was sent an email giving me a return number and a note that said " soon I will receive a shipping label " to be able to return it.

I waited for days, no label. I try calling, the phone service is automated and gives no options for return. So I pick one that gets me to a live person from the other side of the world that helps set up sim cards, I then get him to transfer me to someone that can help with this shipping label. After giving him the sim number, phone number and all the information pertaining to this return, I get hung up on. I do this a few more times and end up at a dead end. I am stuck with a years worth of data that I can't use and a phone that sits in a box with all the paper work waiting for return.

I don't recommend this service, it has been a nightmare. I took my old phone called straight talk and had a phone that was functioning within 5 minutes! I had straight talk for years and had great service, I was just looking to save a little money, but the ol' saying comes to mind- you get what you pay for.

Stay Away
October 31, 2022

2 Purchases from Mint Mobile Online -

1 Phone

1 12month Prepaid Sim Card

Received them 4 days after order.

Not the first time I've activated a Sim card but watched mint mobile video any way.

Went to MintMobile website, Sim Activation Denied.

Downloaded the MintMobile app, Sim Activation Denied.

Called MintMobile to active the Sim Activation Denied.

Asked for a refund - Was told the Fed-Ex return label would take 12-24hrs to generate and be Emailed.

4 phone calls over 4 days, 2 Emails responses from Mint Mobile and the Return Label was never Emailed.

Took me 5minutes to fill out the form via UPS and have the Label on the Package. Phone / Card are being shipped back to Mint Mobile.

Started a Fraud / Deceptive Sales claim with my bank.

Mint continues fraudulent charges
October 29, 2022

had Mint mobile a few years ago. With the pandemic back in early 2020, I added a pine for my daughter to use for school on a three month basis. We used our own phones. I was charged for an entire year after the three months was up. I called and they said the account had been put on automatic billing charging to my credit card. I canceled at that time and asked them to take off of automatic billing.

I then was charged again later. I called again and they said as that phone was in my daughter's name, I could not cancel or take off reoccurring billing. I got my daughter on the line and she requested they cancel and quit billing my credit card.

At that time I was so mad I canceled my line too. It's been about 2 years and now they are billing me every three months an annual fee for phones that aren't used and were supposed to be cancelled.

A nightmare- Stay away from this company
October 27, 2022
Good luck! This sounded like a good company at the beginning but everything quickly went downhill. Be prepared to have to connect to public websites in order to get any service. Be prepared for calls that don't connect or constantly drop. They do not post a contact number on the website or app- you have to google to find their number and if you are able to actually get through to them, chances are the call will disconnect before you ever get a rep on the line. They are not consistently staffed for the hours they have posted. If by change you do eventually connect with a rep (be persistent; this could take weeks!) don't expect to accomplish anything. They don't listen and will come back with a 'resolution' that had nothing at all to do with your concern. Never sign up for automatic renewal!!!! Trying to get in to update your preference can be impossible. The website will likely not work. Or you can log in but key features are not available. You could always try calling in but again, it can take days or weeks to actually get someone on the line. If you can't cancel in time due to their technical and service deficiencies, you are locked in until the term expires. Even if you have screenshots to support the problem they just keep repeating "your account already renewed so you won't get a refund" despite the fact that you keep explaining that you TRIED to cancel both online and over the phone but couldn't get through.

Their technology is weak and problematic.
October 24, 2022
I have and still am going through one of the worst cell phone experiences I have ever had. I started Mint with a test number issued by them and it seemed pretty good. I ported in my old number and service seemed to decline. After many calls to tech support, I learned that Mint would no support wifi calling on my iPhone 14, which was not acceptable given the service at my house. I could not even receive texts at my house. I am attempting to move to another carrier, but the porting process is locked in a catch 22 where they give me the account number and the new carrier is told it is incorrect even in 3 way calls. The map showing coverage seems to be way optimistic.

I fully recommend Mint
October 21, 2022

I'm a new customer and I started today after being with T-Mobile for over 8 years. I had to leave in the end because it was one lie after another and so many promised callbacks that never came.

Apart from a problem activating the SIM card everything else has been very quick and it's been a beautiful transition. Mints customer service has been very helpful.

October 20, 2022
DONT. As much as I am a fan of Ryan Reynolds, this cell company is horrible: only 3+ mth plans - unlimited data is actually limited -getting released even prepaid but still wanting out without refund is a full-time job and took 3 days 2 supervisors and they lost 3 lines because of it. SO NOT WORTH IT!!!!

This is NOT acceptable.
October 19, 2022

Mint Mobile

Wed, Oct 19 at 10:33 AM

I did NOT purchase this one year of service for 201.59 from Mint Mobile. I spoke with a gentleman on Monday inquiring about service. I agreed to a three-month plan with Mint Mobile and gave him my credit card info., immediately he informed me that he made a billing error and sent me to another person to have it corrected. They could not fix it and sent me to yet another person. After a lengthy time with the other person, Carla, she said that the amount would be reversed on my card immediately. I told her once that was done, I would contact you to purchase a service. MY credit card was charged today. I have been on the phone all morning trying to get this resolved. The last person I spoke with, AJ, offered to get me a refund in 10-12 days. He then went on to get me to someone else, but they would have to call me right back. I have yet to receive a call.

This is not acceptable. Branda