Mint Mobile Reviews

Mint Mobile
( 89 reviews )

Mint Mobile Customer Reviews

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Bad Accounting dept.
October 17, 2022
I will not be renewing with mint mobile after my service is finished. I’ve paid over 400.00 is 6 months. And my service has been shut down 3 times for lack of payment. This service has been a nightmare. I would NOT RECOMMEND this mobile service. ZERO STARS IF I COULD.

Great Customer Service Experience
October 16, 2022
I just completed transferring my call only service to Mint Mobile 55+ plan, and I could not have been more pleased. "Rosa", my customer service representative, walked me thru the entire process and was patient and kind every step of the way. Thank you, Rosa!!!!! ;)

My phone BECAME incompatible--but NO REFUND
October 16, 2022
Mint mobile worked great for three months. So, I subscribed for a whole year. THEN, my phone suddenly became "incompatible." Can I get my money back. Noooooooo...I'm outside of their 7-day cancellation policy. This is AWFUL customer service!!!!! Don't subscribe for more than a month at a time!

Mint - No Clue Customer Service
October 15, 2022

I thought I would save money by going with Mint. OMG I couldn't even get activated. Even worse after 4.5 hours on the phone with 8 different people, I got disconnected 4x. I could only get people in the Philippines. While the language barrier wasn't too bad, they didn't understand how to fix things. Every time I was transferred to the activation department I was disconnected.

The 5th time I got a nice girl who said I see all ways have been tried and I'll have to send it to the tech dept. The problem was you can't talk to them, its by email only (that's correct Mint to Mint can't even talk to them.) She said she would put a rush on it and I would have a phone for the next work day. The next day nothing. I called and there wasn't even a response from the tech dept.

I asked for a ported number so I could go back to Verizon because I needed a phone. No problem I got one. I called Verizon and got reconnected in 10 minutes but I had to go get a SIM card before activating. I went to the store got the card and guess what... still couldn't connect. The rep. had a land line talking to Mint, his cell talking to Verizon and another rep. gave me his because I had to get the account number from Mint that was on my deck at home because get this, the Mint person didn't know it. Finally 1.5 hours later I could make calls.

The rest of the work day I got ZERO calls or texts, very unusual for me in my business. When I called my wife, she said it goes straight to voice mail. On the phone again to Verizon and the girl looked up my info and it said, wrong Mint account number. She called Mint and got a guy who looked it up and said thats the wrong number. He gave me 1 that was 10 digits longer and after 10 more minutes, FINALLY I had a phone.

ALL THIS BECAUSE MINT AND ALL THEIR REPS COULDN'T SEE THAT THE ACCOUNT NUMBER WAS WRONG. THEY SAID IT WAS CORRECT ON THEIR END AND IT WAS VERIZON. I can only imagine what the service would have been like. All to save $60 a month. It was a good idea.

The worst company
October 12, 2022

Worst customer service, problems ongoing for 10 days are not resolved no one cares customer service agents hang up constantly. Even supervisors hang up?

Buyer beware!! Do not trust them or give them any service. Then they don't give you a refund for the unused portion of a prepay...

I had to give a star only to initiate this review

Dropped calls on a daily basis.
September 15, 2022
I had 3 lines with Mint. 1 for $15 month for 18 months, 1 for $20 a month for 18 months and one for $25 for 18 months. As time went on calls constantly dropped, and all phones showed only 3g service. I have one month left on the $15 plan but other lines are with T Mobile.

Useless phone service, no way to renew if no credit card!
September 1, 2022

I lost my credit card and my mint phone needed to get paid to renew. They said I can open a paypal so I can pay with my checking account.

After opening paypal, mint customer service told me no way. That I had to have the cell phone active to get a message to activate paypal, DUH! The phone was dead and they would not help.

Now I have no cell whatsoever...No $$ savings is worth this hassle. They close at 7 pm PST and even when they were open, there was NO WAY TO REACTIVATE THE PHONE HOW ABSURD! They should be OUT OF Business for this is criminal behavior.

Mint is not good
August 21, 2022
It was okay for three months. I signed up for a year and the service essentially stopped working a few weeks later — after the return period. I may have to get Verizon anyway.

BradMaas September 13, 2022

I have TracPhone/Verizon, mine just quit befor the first year and customer service sucks big time

Mint mobile —-Drop It!!!
August 17, 2022
Terrible service. No connection to my old number yet they still charged me! Company policy is terrible!!

customer service nice and promise things and then lie about what they later. Your screwed...
August 13, 2022

****Beware**** they are all customer service nice and promise things and then lie about what they later on said. I lost Hundreds of dollars due to there Lies.

There are other carriers that are better than mint like Tello with monthly plans lower than Mint +tax.

Brandy August 14, 2022

Unfortunately I know all too well how you feel. I don't know how many reps I've talked to and how many different lies I've been told at this point. A couple more days and I'll renew my complaint with the bbb and my state's attorney general.

SUCKS. Beyond belief
August 10, 2022

If I could. I would leave 0 on the stars…this company is 100% rip off…I bought 2 cards to use for our cells..The cards did not work. I am only guessing at the number of times I tried to talk to someone. It would take each call 35 to 45 minutes till someone would answer.

They push a few buttons and say wait a little and then phones will work…ha ha..Last rep I talked to said the cards are bad and he was sending new ones..Guess what, after unlimited phone calls I was told we are connected to a bad tower. Let the company know so I can get my refund…another ha..

I was told I waited too long..Then they charge me again and we do not have mint..I sent emails and it is just like support…nothing..You go here and kiss your money and help goodbye...

Dishonest, scam, unhelpful!
August 9, 2022

This company is dishonest, unhelpful, greedy and deceptive. Mint lies to you from the start when they pretend to be in California and you're talking to someone with a fake name in the Dominican Republic. All they want is your credit card number. No way!

They tell you your sim card will arrive in 2 to 3 days and after you pay online it says processing will take 3 to 5 days. Then shipping in 3 days. When you receive the sim card they say you have 45 days to activate, then in 2 weeks send you an email stating you have thirty days and are running out of time

Then when you try to activate and keep your number it takes all day several days and now after 5 days of their lies I have no phone and cannot call out or receive calls. Ryan Reynolds does not care to help people, however he loves our wallets.

I am an elderly woman, disabled, and live alone and now have no phone due to Mint Mobile and all their lies. From reading all these horrendous reviews about how mistreated and scammed customers have dealt with I'm sure I will not get my money back either. I was going to call the bus to pick me and take me to a cell phone store, however I have no phone. I have no more respect for Ryan Reynolds, he was the reason I switched. He should be ashamed! This is not a phone company for the elderly or disabled, or anyone.

Mel August 13, 2022

I can vouch for that!

Money is their priority
August 9, 2022

Honestly they deserve no stars. We used their "check to see if service is in your area" tool which said it was. Got the phones and tried to activate and it says no service in your area.The very same night I did the return request.

My husband received his phone the next day, we didn't even open it just immediately did a return request. Site says you will receive an email but we waited and waited and never received an email. We spoke through chat, phone several different times and I sent an email that of course wasn't answered. Each rep gave us different answers one said to do another request, I did, still nothing.

Another rep said the emails were sent, to check our spam folders. (As if we hadn't already done that). Another said to call back the next week if we haven't received emails by then, we did they just said the emails have been sent. Finally I chatted with a rep that I was able to send return labels to our email while I was on the chat and what do you know I got the email miraculously.

I believe Mint Mobile is giving me the run around from the start and never did send return labels because during all the days we were still getting sales emails from them just fine.We have sent the phones back and have proof of delivery and surprise surprise we still don't have refunds.

They claim they sent return labels on July 16th when in reality I got nothing until July 31 and that's because I contacted them via chat.If I don't get a refund by August 19th I will be filing a complaint with the attorney general and bbb.

Almost $900 may be nothing to Ryan Reynolds but it's a lot to my family. I wish I would have read these reviews before I purchased from Mint Mobile.

Mel August 13, 2022

I lost $200 due to their Lies

Brandy August 14, 2022

I totally understand! I can't believe this company is still in business.

Worst Customer Service
August 5, 2022

Horrible customer service...Just want to get you off the phone....hang up on you if you don't say please and thank you.

Mel August 13, 2022

Yes it's true!

August 2, 2022

I hate to say it, but I think it is a scam. The customer service is rude, unhelpful, incompetent and will pretty much just lie to you to get you to go away.

Now I am stuck in a contract I do not want, does not perform as promised, and I cannot get assistance or anything close to a refund. Hope Ryan Reynolds is proud.

Mel August 13, 2022

Beware ****Don't do it****. It happened to me too.

Worst Cell Phone Customer Service Ever
July 22, 2022
I would not recommend them. I had to spend 3 hours with customer service in India to get the plan to work initially. Fast forward 3 months: I moved and I could not get service at my new residence. They kept me on chat doing "troubleshooting" for more than 2 hours again. At the end, I had a phone that no longer worked at all - even away from my house. Plus they refused to refund any of the $200 I spent on the annual plan. If it works in your area, great, but you are taking a huge gamble.

Long Wait Times
July 8, 2022

Extremely long wait times 20 -30 minutes for ANYTHING!

Get What You Pay For
June 25, 2022

Quite possibly the worst customer service experience of my life.

Some of the cheapest rates available, but that definitely comes with some of the worst cell reception and customer service available.

Incompetent and unhelpful service people at every turn. People will say something is taken care of to get you off the line, when really nothing has been done. Employees will take weeks to respond, if they ever even do. No one can explain anything. Absolutely flabbergasting.

You better hope you don't mess anything up, this company will just ignore you until their 'return window' is up and keep your money.

Strongly advise against giving these fools any money.

Horrible experience - stay away.
June 21, 2022
I returned a defective phone two months ago. I am still waiting on a refund of $274.09. I am retired on a fixed income. I call them 2x/week only to receive empty promises.

PAULWARREN June 25, 2022

I was thinking of getting mint but after seeing all the neg's about it Noooo way.

Customer Service Nonexistent
May 3, 2022

I have been a mint Mobile customer for almost 2 years. The cost is very reasonable; the cell coverage is decent, the caveat is the customer service and website.

To make it very clear, there are no storefronts and all customer service is handed by overseas call centers (speaking from a North American perspective and location) English is a second language and problem resolution scripts are the go-to.

The customer service phone operators are nice enough, the solutions start to become few and far between as the issue becomes harder. The 2nd issue I had was forgetting my password to the account. After 15 minutes of account confirmation they agreed to reset the account through the mail, snail mail…SNAIL MAIL.

The advice I have for Mr. Reynolds, rework your customer service, rework the problem resolution center, heck get a service center that responds to called in problem solving in their native language. Or perhaps this was never meant to be sustainable business, just a quick way to make money?