Mint Mobile Reviews
About Mint Mobile
If you’ve used phone and data plans in the US, you’ll know that they aren’t cheap. Mint mobile is the solution to the more pricey prepaid plans from the big brands.
Mint mobile takes advantage of buying in bulk to help you save money. If you are interested in having a prepaid phone plan which will save you some dollars and work just as well as your old one, read on!
Products
Mint Mobile has 3 different types of products which they sell to their eager customers.
First and foremost is the prepaid data plans. There are 3 different options based on length of time usage - 1 month, 3 months, or 12 months. The data plans vary based on data available, but all of them include the same data speed, a 4G network and hotspot.
With all prepaid plan purchases, you will also get the following: a new SIM card, unlimited talk and text, as well as nationwide coverage. On top of that, the free SIM cards come in 3 sizes: standard, micro, and nano.
The second product is the phones themselves. If you’re looking to buy a new phone with your new prepaid plan, you can browse through the selections of phones Mint Mobile has on their website.
The last purchase option is Add-Ons. These aren’t add-ons for your phone, instead they’re for your pre-paid plan. You will be able to buy additional data as well as make international phone calls and send text messages.
How Does It Work?
The whole process starts with you choosing the plan that’s right for you - both data and price-wise. Upon choosing your plan and making the purchase, you can use the BYOP (Bring Your Own Phone) program to simply switch SIM cards.
The Mint Mobile SIM cards are easy, both Android and Apple products are compatible phones.
You’ll then have to activate your device before installing the new SIM card. There is typically an 11 digit-code which is used to activate your phone with the new service. After activating, simply input the SIM and you’re all set!
With your new SIM card, feel free to do wificalling, texting, or normal calling with no additional cost.
If there's any chance you’re struggling somewhere along the process - worry not. There are videos available on the Mint Mobile website to guide you step-by-step to make sure your installation process is as easy as can be.
Cost and Price Plans
Like most online shops, Mint Mobile prepaid plans are cheaper than a physical store’s plans. Again, this is due to the ‘buying in bulk factor’ and reduction of costs by not having a physical store to take care of.
On their website, they do provide different and new competitive prices for prepaid plans if anyone is interested in saving a couple dollars.
Customer Service
If you happen to dislike Mint Mobile or realize that it isn’t for you, you can request for a refund on their website. If you return the product within 7 days of activation, you will receive a full refund.
If you do not happen to have used the card, returning of these kinds of cards within 10 days after arrival date is allowed as long as it is in new condition.
Reviews with customer service vary, some of which feel that the customer service is not very responsive at all. If you are interested in contacting them, here is some important information to note: You can either contact them by phone or email, both of which are placed on the website.
Online Reviews/Complaints
Overall, the reviews on Mint Mobile seem pretty good. Although there wasn’t stellar customer service, the SIM cards themselves got very high ratings. People are generally satisfied with that they bought and are not interested in changing any time soon due to the prices.
Competitors and Alternatives
You have different options or alternatives when comparing to Mint Mobile.
First up is mint mobile vs. cricket. These two companies are both very similar, selling the same kinds of products and having the same sort of concept when it came to prepaid plans and phones. Cricket also provides deals where you can purchase a phone and get deals on the prepaid plans.
Another is mint mobile vs. ting. Ting is very similar to Mint Mobile. You will be able to add on a customizable coverage option such as the GPS map or the CDMA map.
The last alternative is minute mobile vs. republic wireless. Once more, it is a similar product on sale by a different company. However, it is important to note that you can receive a full refund for up to 7 days which is slightly longer than what other companies provide.
Where to Buy?
To keep prices low, Mint Mobile does not own a physical shop that you can visit. This is to ensure that customers can buy the services they provide consistently at the lowest rates possible.
However, Mint Mobile will always be online and is accessible from basically anywhere. If you do want to buy a plan or a phone from Mint Mobile, make sure to check out their website.
Conclusion
If you’re thinking of a way to cut down some bills, are living in the right coverage area, and are willing to take a chance, Mint Mobile is a choice you should consider. Prices are low for what they offer, and that’s what’s most important: sending messages and calls reliably.
However, this isn’t the only brand to supply services such as these. If you’re willing to put in the time and effort, checking out the different alternatives might also be more beneficial if you catch a random available deal at one of the alternatives.
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15 ‘Mint Mobile’ Reviews
Its going down hill fast! I have been using them for the last 2 years but now my Galaxy S7 was deemed incompatible recently due to their "changes". I don't get texts all of the time (same for my wife who uses a Galaxy S5) and my calls will go to voice mail without even ringing the phone.
This has become a disaster.
I have to get another carrier.
You may have a new "compatible" phone but they make changes and don't care if it outdaes your phone.
Have tried 3 separate SIM cards, all 3 were declared “damaged”, by Apple Store hardware tech in Polaris Ohio,
Further example of this company’s intentional fraud is the fact I was charged an additional 3 months charge to my credit card.
I contacted consumer protection agency for OHIO, who verified more complaints are received on MINT than any other carrier.
I bought a SIM card plus a 3 months/3GB package on Feb 7, 2020. I received the card on Feb 10th and activated the card. However, unable to make calls, I reached costumer service. After determining that I have no coverage for T-Mobile (their carrier) where I live (their website said I would have no issues with that), we decided it was better for me to get a refund. I went into their website, filled in the return data (which says NO QUESTIONS ASKED) and thought that was the end of it.
By April 3rd, I have yet to receive the refund. I have spoken to at least 7 Mint representatives, all of which have been very friendly and understanding, but at the end of the day, the refund has not been deposited in my account. I even received a mail from them, telling me that because I was asking for a refund 45 days after I placed my order, I could not request it. Somebody did not understand that they are the ones that are 45 days late, not me.
In short, I don't know how good their service is, since I never got the SIM card to work. But as far as their refund policy, it does not work. So just know that if you decide to get your money back because you are dissatisfied with the service, you will very likely not get it. Or it will take forever.
I have used Mint for about 18 months and it has worked great for me. It works on the TMobile Network so if TMobile works in your area Mint should also. Unlike other reviews I have found their customer service quick to respond and very helpful.
I went from paying $50/month with Sprint, to $15/month with Mint and had no negative impact to my service (I am in San Francisco, CA). Over 18 months I spent $270 vs the $900 I would have paid, saving $630!
As a tip - they often offer special deals for New Customers at various times of the year. When I signed up I got 3 months for $15. I also recommend an initial 3 month pre-pay to test out the service for yourself - if it doesn't work you have no additional commitment and can change elsewhere.
Bottom line - Love it and have saved tons. I particularly recommend to folks with single user plans!
Mint Mobile recently jacked up the price I am required to pay from $15 a month to $25 a month for three months. I found SpeedTalk for $5 a month but when I tried to transfer my number the only way to reach customer service is e-mail and Mint refused to respond. Even 18 months ago when I first started using Mint Mobile I could not get customer service. I was only told that via chat that if I could not activate the SIM they gave me to download a Mint Mobile app. I guess this app is the only customer service and that is only to get you started so they can start charging you.
I tried Mint Mobile to save money. I bought a new phone from Mint and the 3-month package. However, I live 40 miles outside a big city, and the coverage just wasn't good. Dropped calls, unable to connect at all, or static bad enough you couldn't talk over it. Since they offer a 7 day full-refund, I applied for it, within the 7 days. Thirty days later, all I've gotten is the run-around, no refund forthcoming. I've given at least three different Mint reps my information and I get no explanation, let alone refund. If you live in the city, this service may be okay. But watch out for customer service and don't believe their full-refund advertising.
We get coverage just about the same as we do with T-mobile.
We have our own phones so that is not an issue.
We like to use bulk or prepay to save $$
Overall this is working great. Though you have to work through the payment and whatnot, and when you switch you have to reset some things on your phone (cellular data usage options, carrier settings reset etc.), it does work and pretty well.
We had one line to start, tried it, liked it, now we have 5 lines with them.
I'm sold.
While at home the service seemed great, I then like all adults had to go to work where service stopped completely I cheeked their service map and it said they had 4G LTE as long as you were outside this is not the case. When I called to ask about It they said that the service tower was down. When I called again a week later they said that the issue was the mountains I live in Wisconsin there are no mountains for probably 100 Miles. In conclusion if you live and work in a more populated area you will have great fast 4G LTE calling, on a very affordable network. However be wary of places where the service map says there is outside only service, and carful of the 7 day return policy. I have a phone they will not return even though the issue in contest was one which was frequently downplayed by service reps.
