Mint Mobile Reviews

One of the most aggravating experiences in recent memory. I was lied to (Incorrectly told that my phone was compatible). The customer service reps had me try serval things over a four to five day period. And then after the 7-day grace period had lapsed, they admitted that my phone was not "totally compatible" with their system.

However, they refused to return any of my three month subscription. - So glad I did not try the 1-year subscription

So I was using about 1 GB of data a month with verizon, which cost about $60/mo. I switched to Mint ($15/mo), and my only issue was that I was receiving no texts for about the 1st 24 hours. Hopefully I didn't miss anything important, but whatever. I'm literally saving about $500 a year, so it's worth it to me. I haven't had any issues with coverage in PA.

Its going down hill fast! I have been using them for the last 2 years but now my Galaxy S7 was deemed incompatible recently due to their "changes". I don't get texts all of the time (same for my wife who uses a Galaxy S5) and my calls will go to voice mail without even ringing the phone.

This has become a disaster.

I have to get another carrier.

You may have a new "compatible" phone but they make changes and don't care if it outdaes your phone.

Have tried 3 separate SIM cards, all 3 were declared “damaged”, by Apple Store hardware tech in Polaris Ohio,

Further example of this company’s intentional fraud is the fact I was charged an additional 3 months charge to my credit card.

I contacted consumer protection agency for OHIO, who verified more complaints are received on MINT than any other carrier.

I bought a SIM card plus a 3 months/3GB package on Feb 7, 2020. I received the card on Feb 10th and activated the card. However, unable to make calls, I reached costumer service. After determining that I have no coverage for T-Mobile (their carrier) where I live (their website said I would have no issues with that), we decided it was better for me to get a refund. I went into their website, filled in the return data (which says NO QUESTIONS ASKED) and thought that was the end of it.

By April 3rd, I have yet to receive the refund. I have spoken to at least 7 Mint representatives, all of which have been very friendly and understanding, but at the end of the day, the refund has not been deposited in my account. I even received a mail from them, telling me that because I was asking for a refund 45 days after I placed my order, I could not request it. Somebody did not understand that they are the ones that are 45 days late, not me.

In short, I don't know how good their service is, since I never got the SIM card to work. But as far as their refund policy, it does not work. So just know that if you decide to get your money back because you are dissatisfied with the service, you will very likely not get it. Or it will take forever.

I have used Mint for about 18 months and it has worked great for me. It works on the TMobile Network so if TMobile works in your area Mint should also. Unlike other reviews I have found their customer service quick to respond and very helpful.

I went from paying $50/month with Sprint, to $15/month with Mint and had no negative impact to my service (I am in San Francisco, CA). Over 18 months I spent $270 vs the $900 I would have paid, saving $630!

As a tip - they often offer special deals for New Customers at various times of the year. When I signed up I got 3 months for $15. I also recommend an initial 3 month pre-pay to test out the service for yourself - if it doesn't work you have no additional commitment and can change elsewhere.

Bottom line - Love it and have saved tons. I particularly recommend to folks with single user plans!

Mint Mobile recently jacked up the price I am required to pay from $15 a month to $25 a month for three months. I found SpeedTalk for $5 a month but when I tried to transfer my number the only way to reach customer service is e-mail and Mint refused to respond. Even 18 months ago when I first started using Mint Mobile I could not get customer service. I was only told that via chat that if I could not activate the SIM they gave me to download a Mint Mobile app. I guess this app is the only customer service and that is only to get you started so they can start charging you.

I tried Mint Mobile to save money. I bought a new phone from Mint and the 3-month package. However, I live 40 miles outside a big city, and the coverage just wasn't good. Dropped calls, unable to connect at all, or static bad enough you couldn't talk over it. Since they offer a 7 day full-refund, I applied for it, within the 7 days. Thirty days later, all I've gotten is the run-around, no refund forthcoming. I've given at least three different Mint reps my information and I get no explanation, let alone refund. If you live in the city, this service may be okay. But watch out for customer service and don't believe their full-refund advertising.

We get coverage just about the same as we do with T-mobile.

We have our own phones so that is not an issue.

We like to use bulk or prepay to save $$

Overall this is working great. Though you have to work through the payment and whatnot, and when you switch you have to reset some things on your phone (cellular data usage options, carrier settings reset etc.), it does work and pretty well.

We had one line to start, tried it, liked it, now we have 5 lines with them.

I'm sold.

While at home the service seemed great, I then like all adults had to go to work where service stopped completely I cheeked their service map and it said they had 4G LTE as long as you were outside this is not the case. When I called to ask about It they said that the service tower was down. When I called again a week later they said that the issue was the mountains I live in Wisconsin there are no mountains for probably 100 Miles. In conclusion if you live and work in a more populated area you will have great fast 4G LTE calling, on a very affordable network. However be wary of places where the service map says there is outside only service, and carful of the 7 day return policy. I have a phone they will not return even though the issue in contest was one which was frequently downplayed by service reps.

This is for central New Jersey area. Like most, I was impressed by the cost associated with Mint Mobille data plans which include the sim, hotspot feature, and free shipping for the new sim. Not to mention unlimited talk/text. I even had 2 new accounts lined up to sign up with them if the service is good. I can safely say that after a month and a half I can't use the data service for watching netflix or other streaming video services because I keep getting the little spinning circle interrupting whatever I'm watching. I'm using an Apple iPhone 6s Plus so the APN settings are a no brainer. I tried resetting the network settings several times during the bad periods to no avail. What's more, I've now been using the data service to just do emails, check the stock market on CNBC's website, look at eBay/Amazon and read news. I keep getting 'server not found' or 'not connected to internet' messages at worst during working hours At best, I'm waiting for the pages to load. Looks like Mint Mobile service is getting deprioritized in favor of T-Mobile subscribers, and maybe throttled. My service speeds have literally bounced between the speed of dial-up (for those who even remember that) if I'm not out of service completely and DSL. I have a trial with Total Wireless at the same time and they use Verizon's network. I get fine data speeds on that service. That is the one I've been using now to sample video streaming on netflix, ...

TryIng AT

So far so good. I bought a phone online from Amazon. The company I purchased the phone from surprised me with free 3 month 8gb service from Mint Mobile. I had never heard of them before so I figured I'd give it a shot. I was aggravated at first because my phone didn't have an APN set up amd I had to contact customer care.

I called the 800 number 4 times before I realized I just need to wait. This is how it happened, I called, there was no greeting or answer just music began playing. Hence the reason I hung up the first 3 times. Anyhow, I sat on hold for 8 minutes then a tech answered. I told him my issue (no data and not able to sebd picture messages) and he transferred me to someone who could help. I knew I needed an APN set up. So the tech got on the line amd assisted me witg setting it up. Now I'm good to go. I gave them advice on their service. Told them that maybe they should add a greeting telling the consumer "you've reached Mint Mobile please hold for the next technician" or something of the sort. That I was sure that's why they get such a bad review for service.

Anyhow if you had the same issue as I did,(can make calls and simple text but no data, and have an Android) then you need to go to:

Settings

More

Mobile Networks

Access Point Names

(Select) in the right corner to add a new APN (should pull up edit access point, change the following)

Name: Mint

APN: wholesale

MMSC:http://wholesale.mmsmvno.com/mms/wapenc

MMS Port: 8080

MCC: 310

MNC: 260

APN Type: default,supl,mms

How does this company make any money??? I tried to sign up for service at least 6 times today. I tried 3 different browsers and used 3 different credit cards and even PayPal and nothing worked... every time the site said the payment failed... please try a different payment method.

I've given up!

Actually, if this is how the cell service itself works, then I've dodged a bullet to have not been able to sign up for service!

My experience: 0/10

Details for my rating below:

1. I ordered my mobile service on Dec. 12.

2. My tracker told me the package was RETURNED to Mint Mobile on the 13th, after it has arrived in my state, of Texas, but I haven't received any package. It was returned without my permission.

3. I have yet to receive my package and contacted Mint Mobile's customer service, 2-3 times in between. Dec. 13-20.

4. I received my FIRST reply from a customer representative on Dec. 24, twelve days after my original purchase.

5. Twelve days after my purchase, having my package returned without my permission, receiving a partial refund, which still paying for the S

I had a spare phone so I thouhgt i would give it a try, my other phone is on verizon,honestly they both seem to work the same.I haven't been to any rural areas yet but in a metro area it is good. Timely shipping, easy to activate, don't see a problem so far...

Like everyone else, I wanted to save money on my cell phone bill. I had been with Citizen Cellular for several years and was completely happy with their service. Especially their customer service. But, the Black Friday offer was too good to pass up. So I switched. I use my phone for my business so I wanted to make SURE that my older Samsung was compatible. I gave them the imei # and they assured me that my phone was indeed compatible. After setting up my account and signing up for auto renewal, I was set to go. I have used my cell phone for my business for 15 years and kept the same number. However, my very first attempt at making a call resulted in an "emergency calls only" notification. To make a long story short, after multiple chats and emails and a half dozen LONG waits on the phone for their customer tech support, I was told that my cell phone was NOT compatible! I was furious. I cancelled my service right then and there and RAN back to Citizen Cellular. Now I have to wait on another sim card to arrive (3-5 days) before I can resume the great service I had with them. In the meantime, I am missing calls and losing business. Thanks a lot Mint Mobile! And I forgot to mention how f**king annoying that smart-mouthed fox mascot is!

Purchased phone and signed up for service from Mint Mobile. Phone did not work (ok, everyone entitled to a pass on an issue outside of their control), but was using 2nd phone for about 3 weeks and went into another time zone and then back to my time zone (traveled). On return phone did not see Mint Mobile cell service. Customer service (non-existent for the most part), was unable to correct the situation or get phone back on network. Customer service response; "your phone is incompatible with our service / network" (yet the phone worked for 3 weeks??). Mint Mobile's solution; go get another phone...REALLY?

I am back with my more expensive carrier that actually provides uninterrupted service 24/7 (for years and years and years).