Luulla is an online marketplace for handmade artisans goods from all over the world, as well as being a place to share ideas and tips for handmade items.
How Does it Work?
According to their website, Luulla, which means to believe / to imagine in Finnish, maintains a mission to tell the story that exists behind the products they sell, as well as the story of the people who make these products.
All vendors or customers of Luulla that wish to share ideas, stories, or tips with their community can do so by sending them an email. The website will evaluate these and publish those that will be most valuable and useful to their visitors.
On their website, vendors are able to sell a wide variety of items, from iPhone cases to paper products, jewelry, t-shirts, art prints, accessories, and many more, much like the popular website Etsy.
Once you have chosen a product to purchase, your shipping charge will be assessed depending on where you live and where the seller will be shipping the item from, as well as depending on how many items you will be shipping.
You have two different options for payment: PayPal or credit card. Their online shopping cart says that you will be automatically redirected to PayPal in order to complete your purchase.
However, if your email address is not currently connected to an account, you will be given the option to buy your item with a major credit card or to set up a PayPal account before you complete the purchase.
People who would like to sell their items on Luulla can create their own online store in two different ways. First, you can “pay as you go,” and pay a $.10 fee per item for a four month listing.
Or, you can pay a flat fee of $9.90 per month with an unlimited product listing. Either way, a 3% sale fee will be assessed whenever you sell an item.
If you have any experience with Luulla or their services, please leave your reviews below.
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Luulla Customer Reviews
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Amazing job by this company!
Made a purchase of a dress for prom, total came to $206.64.
Got two texts from my bank to complete a transaction for an $864 purchase (twice someone tried to make this purchase), I didn't confirm. Then I received another text from my banks fraud department asking if I made a purchase of $206.64 with LUULLA TECHNOLOGY. Neither charge has gone through due to President's Day closure.
Will follow-up with bank on open day.
Now I have to get a new bank card.
Good quality and communication was great
Fantastic customer service!!
Sunny Bridal Couture - Homecoming Dress
Thank you Misdaisystyle store
Ivo store on Luulla
Do not order from this company. Horrible experience. Bought a prom dress for $150, returned it because it wasn't the same material that we ordered and there was a lot of extra fabric. Ivo said we could return it, and provided the return address. I shipped it back, which cost $60 to ship to CHINA. I sent 8t certified so I could receive a signature when it was delivered. The company refuses to answer any further emails. Do not order. This is a horrible company with poor customer service. I've lost over $200 dealing with this.
I even emailed Luulla themselves and have received no further follow up.
PLEASE SAVE YOUR MONEY DO NOT ORDER FROM THIS SITE!!!!!!
Very Unhappy Customer - Fruad
My daughter purchased the Yellow Sexy Mermaid Long dress, and sent in her measurements to ensure the dress would fit properly. She was unable to even get the dress up to her waist. The seller would only refund $60 (half of the cost of the dress)!
Would NOT recommend this website or sellers. Now my daughter has no dress to wear and we are out half of our money.
The dress was PERFECT!
I ordered a dress for my daughter and I made few errors but
I sent them a email and they were realy happy to help me. I received the perfect dress today. My daughter is happy , we are happy for her
everybody;s happy. Thank you
Adeledresses - THANKS SO MUCH!!!!
This was a great deal. The dress we have ordered is
wonderful! Super great communication, shipping in time and a great deal.
Review for fashiongirl888
DON'T DO IT
Ordered a dress, larger size to make sure it fits...came way too small and now I'm stuck with it. I was told that it was my fault for not providing the right size (there's no size charts anywhere!!). I currently have smaller size dresses in my closet and they fit perfectly.
I've been trying to exchange the dress, but Luualla has stopped communicating with me.
BUYER BEWARE!!! There is no clear understanding of their policies. Not worth the hassle. You'll also end up stuck with a dress that you can't wear.
Luulla Poor - •Seller's name: 郑春丽
Purchased 2 dresses through Luulla, both not as pictured, very poorly made with terribly thin see through material - this was in November last year (approx. $90 AUD).
I went through the correct channels and returned the item correctly as per procedure, the dresses are sitting in customs awaiting the seller to pick which I have emailed them several times. Luulla has advised me to refer to Paypal which I did however they closed the dispute because I couldn't provide proof of delivery.
I have asked Luulla and they wont assist.
Lost money, No product......
That's the same thing they told me. It's a scam. I hope their site is taken down. I have made some calls to report them.