Luulla Customer Reviews
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Did either of you end up buying? I am hesitant too
Purchase from luulla's site
I ordered a beautiful backless dress from luulla's
site. The communication with them was perfect, if I had a question they replied immediately. When I saw the dress it was really brilliant. In every option I am satisfied from their job. Thank you!
I love my dress! It's so flowy and pretty!
Trying to find Luulla customer sercvice
My Order From INN Fashion
Your item was delivered to you on July 3rd 2017.
USPS tracking link: https://tools.usps.com/go/TrackConfirmAction?tLabels=LW461106363CN
Amanda, I have to change an email address in my Luulla account. I am not allowed to do that. I can change my password, even my birth date, but I have to change my email address - WHERE? I can't find it on Luula page. Thank you.
The dress is stunning. My daughter loves it and it fits her perfectly. I think it is the most beautiful dress I have ever seen. The stars aligned!
Luulla is a total scam. The site is not constructed for easy user use, nor do they allow freely providing feedback after you've made a purchase. They do not reply to messages. Nor provide tracking numbers. Total scam. Do NOT use luulla.com.
Please contact our support team and provide your invoice number for your order.
Don't do it!!!
My step-daughter found Luulla and wanted to order her first prom dress from there. I looked up the reviews and was very skeptical, but wanted to let her steer the ship a bit. To be fair, I had not seen another dress that was as beautiful (or affordable) as the one she chose on Luulla. I was just holding my breath that it would get here and look the same as the pictures.
The cost of the dress was $159. Since my step-daughter is quite petite, we chose to have her dress custom-made, free of charge. I sent all the appropriate measurements and a representative from Luulla responded almost immediately to verify the measurements, ask which fabric color we wanted, what color jewels and beading we wanted, and if we wanted the top part of the dress to be a different color. They provided lots of options. The only thing I would say here that I wish the swatches of fabric were just a little bigger and/or not over-lapping on the fabric swatch card. My step-daughter wanted a "blush" color and it was a bit hard to decipher which pink was blush, which was peach, and which was baby pink. I HIGHLY recommend looking at the swatches on multiple computers so you can get a better idea.
The delivery: We ordered the dress March 7th. It arrived on April 3rd...well before we said we told Luulla we needed it. I feel the shipping was a bit expensive ($40), as it arrived in one of those plastic shipping bags from DHL. It was carefully folded though, with the beading inside and protected by tissue and another plastic bag.
The beading was absolutely identical to the pictures online.
The color was exactly the one my step-daughter chose, however in hindsight, was more of an "it's a girl" pink than "blush". Hence the need for better swatches. (see above comments)
The fit and length were very good although it was a bit loose around the bust. I am chalking that up to her insisting on wearing a padded bra when we were doing measurements and to the dress being backless. Either way, it's nothing the appropriate undergarments can't fix. Had it been a little tighter, there would be no need for a bra as the dress had very nice, built-in cups.
I told my step-daughter that we have plenty of time before the prom and if she didn't love it, we could resell it and find her something else, but she refused, saying she wanted to wear the Luulla.
Final Thoughts: All in all, I'm very pleased with our purchase from Luulla. It is exactly what we ordered. You really can't beat a completely customized dress for $200 including shipping. Only word of caution is to be very sure of the color as the samples are small and the color can change the whole theme of the dress. If I could, I'd give 4.5 stars.
what seller did you purchase from?
I️ have a concern, has anyone ordered a dress from davidsdresses on Luulla??? I️m scared its a scam but the dress is GORGEOUS please someone help asap.
Purchase from Model Show
was the dress that you received look exactly as the picture you saw online??
Has anyone ordered from seller Fashion Girl?
I was wondering did the dress come? How is it ?
Just bougth a dress to prom
I´m really nervous since I just bougth a prom dress on this webside (luulla.com) for my very first time. I have read many previous reviews and the result was mostly positiv, for my dress I hope it´s turn out to be like it´s was on the picture.
I will comment under this "review" after I receive my soon to be prom dress :)
i was wondering if it has arrived yet? i really wanna buy my prom dress from there too :)
How was the dress?
Beautiful Red Slit Long Chiffon Prom Dress
What shop did you order from on Luulla?
RUN FOR YOU LIFE
This website will NEVER make any money from me. I ordered a dress from HAPPY WEEKLY in China, which i wasn't aware of until I paid for the item and the receipt stated where it was coming from. After two weeks i emailed HAPPY WEEKLY twice and got NO response. I then emailed Luulla who told me to email HAPPY WEEKLY again and if I didn't get a response within 24 hours they would escalate to a complaint. Did That. What did Luulla do? They sent HAPPY WEEKLY an email and asked them to respond to me. They DIDN'T. So Luulla sent me the link to open a PayPal dispute. They said they were going to investigate further and inform me of the result. A month later, I have heard nothing from Luulla and HAPPY WEEKLY continues to do Business as usual on their site. I guess as long as they are getting paid they don't really care. PAYPAL has been amazing; I had to email HAPPY WEEKLY Once Only from their resolution centre so the vendor could see that it was a PAYPAL dispute. After 48 hrs and NO RESPONSE, with all the information about my previous attempts to contact them myself and through Luulla support they said I had waited long enough and escalated my dispute to a claim and they said i needed to take no further action and I would have the money refunded on my account within the week. Even better than that they have now flagged HAPPY WEEKLY and will be investigating them further and if they find they have been operating fraudulently they will close down their Paypal account. THANK YOU PAYPAL. BEWARE OF THE SITE LUULLA AND THEIR THEIVING VENDOR HAPPY WEEKLY.
Contact Luula support. It's free of charge … and of hassle ...
im in the same boat, the dress i want is also from happy bridal but i feel like the pix aren't legit. I'm really skeptical about this sight but i haven't been able to find my dress literally ANYWHERE ELSE. he other two sites i've looked at both show that the dress is sold out so idk what to do :/