Luulla Reviews

Luulla Customer Reviews
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The Greatest Christmas Gift I Have Ever Received
WON'T ANSWER ME OR SHIP PURCHASE!
Did you ever receive a resolution?
I FINALLY got a refund...no explanation about the necklace.
I got an email from the manager/owner, who ever it was, that they threatened to shut her site down if she didn't respond. TOOK FOREVER and tons of messages and emails to finally get it resolved.
NOT WHAT THE PICTURE LOOKS LIKE
Can you follow up with what the final outcome was?
I love Fashionsophie!!
DON'T ORDER FROM LUULLA!!!!! My recent experience with them was awful! When I got my dress the zipper didn't even work, and they refused to take it back or refund me. PLEASE DON'T ORDER FROM THEM!!!!!!
We are also selling at Luulla.com and we provide good service to our customers. Please do not judge us with your experience with only one seller. Just like amazon or ebay, there are good and not so good experiences depending on the sellers that you are dealing with, so please don't label us the same because we're not.
I have now purchased from TWO sellers on this site and lost my money on ONE and haven't received my merchandise on the other. THIS SITE SUCKS!!!
Horrible
What seller did you purchase from? I am looking at a dress and am worried about this exact thing!
I'm a seller at Luulla and etsy and my best advice to you is always contact the seller before making a purchase to ask for an estimate shipping time so that you know when to expect the item. For international shipment, some items might be held at your local custom for security check and it is out of our control that the delivery time might be delayed. If you need to rush your order, you can always request for fast shipping or priority shipping from the seller.
Couldn't complain for the price!
Personally, I couldn't complain for the price. I've bought quite a number of gifts from Luulla last Christmas and their customer service was terrific. I was never ignored and I have never felt so safe buying cheap products from China. Seeing that they have local sellers too I might be purchasing from them if i need fast shipping.
Purchase With Free Gifts
Bad Experience
I will Never Go Back to Purchase
I made a purchase from New Fashion.
Two tops that i plan to return. The style, color and quality was
horrific!! Unbelievable.. Honestly, the seller is definitely running a scam. How you show a picture of one thing, and send something
totally different. It's not even that i think she made a mistake. It's obvious that they sent me crap!! Paper thin material. I will definitely get my money back. I used PAYPAL. To be sure I will file a complaint.
Save yourself the headache. Don't use this site. I will never go back!!
I was a Seller and Have Decided To Go Back
Hi
I was a seller on Luulla when the website first started. Was selling only handmade paper goods at the time but did well. Stopped for personal reasons that was not related to the site at all.
Many people believe this to be a market place for just handmade items, but the site is full of resellers that have a abundance of commercial products. The products are not vintage, or handmade.
The age group that mainly purchase from Luulla are around 18-35.
For most part I truly like the site in terms of speaking as a seller. The fees are reasonable, and I believe this site has much potential.
I have sold products on many website's over the years. The fact is that there are pro's and con's about any site. There will be good and bad experience for individuals. I feel this is not a reflection on the website but instead the seller. This must be judged on a individual basis. There will always be something messed up where there are too many resellers, or the website needs tweaking / improvements etc...
There are sellers on Luulla that are very honest, have products that are of good quality and will give you excellent service. I was one of them.
I presently have a shop on ebay: www.ebay.com/usr/cutie807 (cutie handmade). But I am also looking for a second place to sell. So I have decided that in January 1, 2015, to open my store back up on Luulla.
Really feel bad for those who have had a bad experience. Just like with eBay or any site you must shop around a bit to find the Sellers with quality products and are honest. Once you find a good Sellers most people will give them repeated business.
So, I hope that this rewiew helps with insight about Luulla.
Quick Tips Buying From Vendors
Got scammed !
I ordered two dresses
From 'whitelily' on Luulla. Total came out to $230. Returned the dresses. She never returned my money and now will not reply to me. Beyond pissed and Lulla will not help me with the matter. Very porely run business. Now I'm out 230$ that I worked my butt off for
Ripped off
I bought a $70 dress, I took perfect measurements and the dress should have fit me. When it arrived 6 weeks later it would have only fit a doll. It was almost 4 inches too small in some places.
I asked if I could return it and was told yes. I went to the post office who told me it would cost $50 to return it with tracking, so I chose normal mail.
Funny thing, is that Luulla "never received the dress" back. Therefore I am out $70 for the dress and $15 for shipping it back, plus probably shipping to get it here.
From what I understand, Luulla is a marketplace just like Etsy so you should be shipping back to the seller not luulla. The return address should be the seller's address you should be contacting the seller. I got mine refunded right away by the seller after shipping back.