Just Flowers Reviews

BUYER BEWARE---DO NOT TO BUSINESS WITH THIS COMPANY

I order flowers for my mother for Mothers Day last week. Delivery was suppose to be fore Friday. Received an email on Saturday stating that they tried their best but my order could not be delivered and will be delivered the following business day. Monday I received the same email. On Tuesday I received a cancellation. I tried to call customer service but a person is non exiting. I had to leave multiple messages. Nothing.

I ordered flowers from this website on Friday 05/07/2021 for Mother's Day- Main reason they stated they could do same day delivery - That night I get an email that it wont be delivered until Saturday.

On Saturday nothing and no messages. Sunday night I received a message it wont be delivered until Monday. Now I just received a message that it wont be delivered until Tuesday. I have emailed twice, left 2 message on the website and called and left several messages with no response whatsoever and can never get a live person. They have already charged my card. Even when calling to place a new order it tells me they are too busy and it hangs up on me.

IN my entire 40 years I have never left a bad review for a company. This company ruined my Mother's Day for my mom who I could not visit this year and now is 4 days late in delivering my flowers with no confirmation that they will even deliver. This company is a joke.

Also my order was 90 some dollars - I just want to cry. I have a very limited budget and went out of my way to make this day special for my mom and now they have taken my money but wont deliver the flowers and do not care about rectifying the situation.

At this point I will be leaving bad reviews on any website I can find so people are aware to not waste their time, money or energy with this joke of a company.

Do NOT Buy from this company. They have terrible delivery service and even (if you can believe it) WORSE customer service. I ordered early on a Monday for a Tuesday delivery to the home of a person coming home from a severe surgery. They charged me just fine, but didn't deliver my order!! I called on Tuesday, Wednesday, Thursday and Friday (today) and got (after 30-45 minute hold on the phone) the same answer: "Please hold and I'll check your order.....(4 minute wait)....yes, sir, your order will be delivered TOMORROW (!!) Guaranteed....and I'll send you a discount in the email."

NOT!!!!! I'm still waiting on a refund, a delivery, or at least an apology.....BAD NEWS!!!!

This company is the most unprofessional I've ever dealt with. I ordered what should have been an arrangement of ASSORTED ORANGE flowers for $163. What was delivered to my dear friend were yellow and red roses that were thrown into a vase by presumably a 3 year old. Different colors, different fillers, no ribbon, etc.

To make matters worse, JustFlowers' customer service offered to credit me $10. This when they didn't even have an explanation as to why my Invoice/Order reads "Sunset Rose", which is a $64.99 corsage. Spent two days asking to speak to a supervisor/manager and kept being thrown around, and promised I'd get a call back. Never happened...until I posted negative reviews on social media.

Customer Service Manager/Supervisor, Theresa called, only to insult me further. She's in the wrong line of work...rude, condescending, and arrogant. It's no wonder they have all the disclosures to cover their asses... They can substitute everything and anything....and bring you scraps. Better off at Fresh Market...huge variety of gorgeous roses $16.99 / dozen.

I was literally told that not only do they not have the style of flowers I ordered, but that the only thing I can have is “ pink gerbers, carnations, and other fall colored flowers in a clear vase.” So I literally have NO IDEA what I am paying for AND I can’t even choose a different arrangement from the site. Oh and they are going to refund me $15.

I have no choice but to send flowers I’m not interested in due to the time constraint. I asked if I could find out exactly what flowers are available and they couldn’t tell me and wouldn’t contact the florist to get the specifics. That is insane. I just wanted to send my sister flowers that she would like after her surgery and now they won’t even be her style. So so so upset.

I ordered flowers ($95)for Mother's Day for my 89 year old mother. Ordered them on 5/7/20 and NOTHING!! I kept calling but could not speak with anyone in customer service. Went online and entered my order number and email. Today they canceled my order and blamed the florist for no availability. EXTREMELY POOR SERVICE AND SCAM OR FRAUD. I did report them to the BBB. They said they would refund my money, also. Will see if that happens...I will never use JUST FLOWERS AGAIN and THE WEBSITE IS FRAUDULENT AND SHOULD BE TAKEN DOWN!!!

SIGNED: AN EXTREMELY DISAPPOINTED AND AGITATED FORMER CUSTOMER

Date of incident: March 5, 2020

Order ID: 8970416

I ordered flowers for a funeral service in Kansas. The arrangement that was delivered was not what I had ordered. I spent over $150 for the flowers, delivery, etc. My sisters attended the service and they were embarrassed by the arrangement that was sent. I had my sisters send a picture of the arrangement which I sent to JustFlowers. When I expressed that my sisters and I weren't happy with what was delivered, I was offered a $5.00 credit, then a $7.00 credit, and finally a $10 credit. When I told the JustFlowers employee that a $10 credit wasn't going to make me happy, she said I would need to talk to her manager. I was on hold for a while and ended up hanging up due to the frustration of their lack of customer service. I am so sorry that I trusted this company for an important funeral service to my family. They don't deserve 1 star which is what you have to choose as the lowest rating. DO NOT USE THIS COMPANY!!!

Justflowers .com is a scam! DO NOT USE!

I specifically ordered a plant with express delivery for a funeral service. It was to be delivered by 1pm the day after I ordered it. At 3pm the next day I received notice that it wasn't delivered but a "substitute" would be delivered the next day (the day of the funeral). I immediately called to let them know that was unacceptable and that I wanted to cancel the order. They REFUSED to cancel the order. I was livid! They PROMISED they would make SURE my order (NO Substitutes) was delivered asap the next day (funeral service day). After the service was over I again received notice that my order was not delivered and offering a substitute to be delivered the next day. I called immediately and they still were refusing to cancel my order--after miserably FAILING TWICE to deliver what I requested. Of course now there is no manager available, and someone would "call me back" I told them I wanted to speak to someone NOW and they had no other option than to cancel my order and refund my money. It's completely unbelievable that any business could have such atrocious, inferiorating, and dismal performance and customer service. NEVER ORDER FROM justflowers; they are a failure on so many levels!!!???????????? I've never encountered such incompetence in a business.

If you fall into this trap (and I hope you don't!)

1. DEMAND a refund. Tell justflowers it is not an option!

2. Call your credit card IMMEDIATELY and dispute the charges. Your CC company will not post the charges to your account. Request that your credit card company investigate justflowers.

3. Be diligent in getting your money back.

4. Report justflowers to authorities and the BBB.

Guarantee means nothing to this company. I picked an arrangement and ordered based on the guarantee for same day delivery. They like to blame the florist or holiday for their inability to deliver in the guaranteed time or the actual arrangement chosen. Who doesn't enjoy picking out a specific arrangement and paying for delivery and getting nothing, not even a subbed version of flowers.

A $5 or $10 refund is not acceptable either, the delivery and hidden fees cost more. When a delivery is days after a special occasion and after YOUR guarantee, you are misleading customers . You offered me a $10 refund but never delivered flowers, why would I accept $10 and still pay $85 for flowers that were not delivered? That is insane.