Just Flowers Reviews

This company is the most unprofessional I've ever dealt with. I ordered what should have been an arrangement of ASSORTED ORANGE flowers for $163. What was delivered to my dear friend were yellow and red roses that were thrown into a vase by presumably a 3 year old. Different colors, different fillers, no ribbon, etc.

To make matters worse, JustFlowers' customer service offered to credit me $10. This when they didn't even have an explanation as to why my Invoice/Order reads "Sunset Rose", which is a $64.99 corsage. Spent two days asking to speak to a supervisor/manager and kept being thrown around, and promised I'd get a call back. Never happened...until I posted negative reviews on social media.

Customer Service Manager/Supervisor, Theresa called, only to insult me further. She's in the wrong line of work...rude, condescending, and arrogant. It's no wonder they have all the disclosures to cover their asses... They can substitute everything and anything....and bring you scraps. Better off at Fresh Market...huge variety of gorgeous roses $16.99 / dozen.

I've asked four times for them to stop sending me promotional emails, and they keep emailing me every day. Please don't support companies that break the law and violate ICANN Spam regulations.

I was literally told that not only do they not have the style of flowers I ordered, but that the only thing I can have is “ pink gerbers, carnations, and other fall colored flowers in a clear vase.” So I literally have NO IDEA what I am paying for AND I can’t even choose a different arrangement from the site. Oh and they are going to refund me $15.

I have no choice but to send flowers I’m not interested in due to the time constraint. I asked if I could find out exactly what flowers are available and they couldn’t tell me and wouldn’t contact the florist to get the specifics. That is insane. I just wanted to send my sister flowers that she would like after her surgery and now they won’t even be her style. So so so upset.

I ordered flowers for the funeral of a dear family member. JustFlowers waited until the night before the funeral and called to tell me that they couldn’t find anyone to deliver the flowers. It was too late to order from another florist. They are completely unprofessional! Do not order from them!!

This company sucks. I ordered a $60 arrangement and it arrived totally different with wilted flowers and half of them missing. To make matters worse, they offered me a $10 refund. Insulting!

DO NOT USE JUSTFLOWERS.COM I ordered a MOther's Day set. Well, ahead of time. They charged me $125 for 12 roses and some tulips, a beautiful vase, and bow. Mother's Day at 3 pm, no flowers. I phoned and was on hold for 14 minutes. I went to VM. No callback. Their online system was not accepting customer service inquiries. Monday, no flowers. I called two more times and had the same experience. I went online; the system still down. I emailed through my email to their CS email address. No response. Tuesday EXACT same scenario. Wednesday mothers day flowers are delivered. Eight TIRED roses, nothing else. They should be ashamed of themselves. I have never left a negative review, but I am now and posting everywhere I can.

I ordered flowers ($95)for Mother's Day for my 89 year old mother. Ordered them on 5/7/20 and NOTHING!! I kept calling but could not speak with anyone in customer service. Went online and entered my order number and email. Today they canceled my order and blamed the florist for no availability. EXTREMELY POOR SERVICE AND SCAM OR FRAUD. I did report them to the BBB. They said they would refund my money, also. Will see if that happens...I will never use JUST FLOWERS AGAIN and THE WEBSITE IS FRAUDULENT AND SHOULD BE TAKEN DOWN!!!

SIGNED: AN EXTREMELY DISAPPOINTED AND AGITATED FORMER CUSTOMER

I placed an order for Mother's Day on April 22, hoping that would be plenty of time for delivery on May 8th. May 8th the flowers were not delivered, and a refund was made to my account. This delivery was for my step mother (already a strained relationship) and now no gift was delivered and it is too late to have something delivered for Mother's Day. Unfortunately, the email went to my spam account so I didn't know the delivery wasn't going through until Sunday, May 10th. Very frustrating!

Date of incident: March 5, 2020

Order ID: 8970416

I ordered flowers for a funeral service in Kansas. The arrangement that was delivered was not what I had ordered. I spent over $150 for the flowers, delivery, etc. My sisters attended the service and they were embarrassed by the arrangement that was sent. I had my sisters send a picture of the arrangement which I sent to JustFlowers. When I expressed that my sisters and I weren't happy with what was delivered, I was offered a $5.00 credit, then a $7.00 credit, and finally a $10 credit. When I told the JustFlowers employee that a $10 credit wasn't going to make me happy, she said I would need to talk to her manager. I was on hold for a while and ended up hanging up due to the frustration of their lack of customer service. I am so sorry that I trusted this company for an important funeral service to my family. They don't deserve 1 star which is what you have to choose as the lowest rating. DO NOT USE THIS COMPANY!!!

Justflowers .com is a scam! DO NOT USE!

I specifically ordered a plant with express delivery for a funeral service. It was to be delivered by 1pm the day after I ordered it. At 3pm the next day I received notice that it wasn't delivered but a "substitute" would be delivered the next day (the day of the funeral). I immediately called to let them know that was unacceptable and that I wanted to cancel the order. They REFUSED to cancel the order. I was livid! They PROMISED they would make SURE my order (NO Substitutes) was delivered asap the next day (funeral service day). After the service was over I again received notice that my order was not delivered and offering a substitute to be delivered the next day. I called immediately and they still were refusing to cancel my order--after miserably FAILING TWICE to deliver what I requested. Of course now there is no manager available, and someone would "call me back" I told them I wanted to speak to someone NOW and they had no other option than to cancel my order and refund my money. It's completely unbelievable that any business could have such atrocious, inferiorating, and dismal performance and customer service. NEVER ORDER FROM justflowers; they are a failure on so many levels!!!???????????? I've never encountered such incompetence in a business.

If you fall into this trap (and I hope you don't!)

1. DEMAND a refund. Tell justflowers it is not an option!

2. Call your credit card IMMEDIATELY and dispute the charges. Your CC company will not post the charges to your account. Request that your credit card company investigate justflowers.

3. Be diligent in getting your money back.

4. Report justflowers to authorities and the BBB.

HORRIBLE!!! Told by customer service that my order was out for delivery on 3 calls over 27 hour period. 20 Mins before my Grandmother's Funeral they tell me local florist couldn't complete order. Offered a 20% discount to deliver a day late.. Supervisor then offered 15% discount to deliver 2 days late.. Tried to explain to Jill that its over.. no place to deliver to.. She then told me I could only have a 20$ refund on a $109.00 order . I do not believe this is a real company . Credit card company investigating and fighting for my refund.

ORDERED 03 JUL FOR GAURANTEED DELIVERY 9-6 ON 04 JUL, FOR FUNERAL, RECEIVED 3 EMAIL DELAY NOTICES HAD NO WAY TO CHECK THEM WHILE I WAS TRAVELING OVER 3500 MILES TO ATTEND FUNERAL. FINALLY DELIVERED ON 09 JUL WELL AFTER THE FUNERAL WAS OVER AND I WAS TRAVELING BACK HOME AGAIN, SO I DROVE OVER 7000 MILES BEFORE THEY COULD DRIVE ACROSS TOWN. TO MAKE MATTERS EVEN WORSE THEY TRIED TO COLLECT AN ADDITIONAL $15.00 TO HAVE LOCAL FLORIST DELIVER THE FLOWERS AFTER STATING THEY WOULD CREDIT MY ACCOUNT $15.00 AND DELIVER THE FLOWERS, SO $30.00 OVER PROMISED PRICE. BUYER BEWARE!!

Just Flowers messed up both my orders, and they did not seem to care at all.

I ordered Mother's Day flowers for 5/12/19. As of today, 5/15/19 - the order was NEVER received! I have contacted customer service x 3 now via email with NO response! Absolute Fraud! Don't buy from them!

Guarantee means nothing to this company. I picked an arrangement and ordered based on the guarantee for same day delivery. They like to blame the florist or holiday for their inability to deliver in the guaranteed time or the actual arrangement chosen. Who doesn't enjoy picking out a specific arrangement and paying for delivery and getting nothing, not even a subbed version of flowers.

A $5 or $10 refund is not acceptable either, the delivery and hidden fees cost more. When a delivery is days after a special occasion and after YOUR guarantee, you are misleading customers . You offered me a $10 refund but never delivered flowers, why would I accept $10 and still pay $85 for flowers that were not delivered? That is insane.

Having called twice, been on hold for more than 40 minutes total and filled out the online form with no response from JustFlowers, I am beginning to think that "service@JustFlowers" is an oxymoron.

So far, my experience with Just Flowers has been beyond disappointing; Just Flowers has been unprofessional, unethical, and unreachable.

On 5/12, I ordered flowers to be delivered for Mother's Day to my grandmother in Ohio. The site guaranteed next day delivery. As of this evening, Tuesday the 15th, the flowers have still not been delivered. I do understand that Mother's Day is a busy day for florists. However, if you were unable to uphold your promises and keep your commitments, you should have made that clear on the website. Making promises that you can't keep is bad business and bad form (not to mention all of the mothers and grandmothers that you have abandoned).

It's simple: keep your promises, do what you'll say you do, and have customer service respond to inquiries and complaints. Shame on you, Just Flowers!

Don't understand so many negative comments on justflowers.com I have ordered a gift basket from discounted store and it came in time, no problem

We placed 2 order with JustFlowers.com . Flowers were for my father's viewing at Riewert's Memorial Home, 187 So. Washington Ave., Bergenfield on Friday, June 16. The flowers were not delivered and JustFlowers, to date, has not refunded my money ($461.89).

I have an affidavit from the Funeral Home Director, Bruce confirming that the flowers were never delivered and we also went over to the Bergenfield Police Department to involve them in this matter.

I had to chase them up, even though I ordered the flowers a week in advance. They were supposed to arrive for Mother's Day, and only were delivered four days later after I had complained. I told them I wanted compensation, and they refunded the $10 delivery, however, I wish that I had read the online reviews before using this company. They have a very bad reputation as scammers. DO NOT USE THIS COMPANY!

Flowers ordered on Friday for same day delivery were finally delivered on the following Monday. Completely missed the occasion. I will never order from them again. - Dissatisfied in PA