Just Flowers Reviews

The arrangement was absolutely nothing like what I paid for. They substituted everything and then said it was the same arrangement. It was not the florists fault.

The pic on the website did not match what they told me was the description of the arrangement that they gave to the florist. I pointed out to them that this is fraud,. And they kept insisting that they filled the order with flowers that were of equal value and that the florist filled the "recipe".

Customer service seems to be made up of people who do not live in the US even though the company is based in California. I asked why they didn't contact me if they couldn't fulfill the order. I would have cancelled the order if they couldn't fulfill it. They basically want your money any way they can get it.

They don't care about their reputation or that their customers are being scammed. They offered me $8 instead of a refund. I felt insulted. I ordered these flowers for a dying relative. I wanted her to have beautiful flowers to look at while she was suffering.

They really just don't care. They just want your money. To top it off they will text, email, and phone message you to death but not actually address the issue. They say they care and want to help but they just accuse the customer.

DO NOT BUY!!!! I repeat Do Not Buy from this company. March 2023, went online for florists in the Fort Myers area and purchased Iris of my Eye which is a bouquet of Iris’s only. What was delivered was NOT what was ordered. In fact, it was a completely different arrangement that did not have any Iris’s at all. I contacted JustFlowers and was told they have a substitution policy. I said that someone should of contacted me to let me know that they did not have an arrangement of Iris’s to offer. Instead they delivered an arrangement that looked like flowers were bought at the supermarket and stuck them in a vase. It was so ugly and I was embarrassed that a family member received such a horrible arrangement. The cost was $44.99 and Manager said that she would reimburse me $15. I told her that she needed to reimburse full amount due to not receiving what was ordered. She replied that if I wanted a full refund that the arrangement that was delivered would have to be picked up – that is no word of a lie. Please DO NOT ORDER ANYTHING FROM THIS COMPANY. Look on the Better Business Website to which there are terrible reviews for JustFlowers

I searched specifically for PURPLE flowers for my daughter-in-law and found a picture of a beautiful arrangement of ALL purple flowers. I placed the order and anxiously waited for the flowers to be delivered. My DIL sent a picture of the delivery and much to my dismay and disgust, not only was there only ONE purple flower in the arrangement of mostly PINK flowers, but there was one AWFUL brown sprig of something dead in the middle of it all. Their solution was to refund the service fund portion of the bill ... totally unacceptable when they dropped the ball that badly.

I had to file a BBB complaint to get them to work with me at all. When they called my phone and I answered, no one was ever on the other end of the line. When I ignored the calls, someone with a very heavy accent who spoke extremely fast (so it was impossible to understand the message/phone number). It took 3 days of them blowing up my phone before I could finally understand one of the messages well enough to return the call.

I will NEVER use this company again, and I suggest no one else use them, either.

I ordered flowers and balloon to be delivered to my daughter who is away at college for February 14, 2023. I wanted to do something special for her because she suffered a major loss a few months ago. The flowers never arrived. Call Customer Service was initially told florist said flowers were not delivered, when asked for a refund was told she was having difficulty hearing florist when call

and in the same breath the customer service rep told me unable to reach florist. So many lies not sure what to believe, but the fact remains flowers were never delivered. Asked if I wanted a Valentine Day arrangement delivered 4 days later. Really. Unprofessional on so many levels. Was never called or emailed about flowers issue with delivering flowers. Now being told someone will call me regarding refund.

I ordered flowers over the phone on Feb 13th I talked to customer service on the 14th and asked them if my flowers would be delivered they assured me they would do at 6:30 pm I get a text saying they can’t be delivered. I called customer service and John said he would find out what happened and get back to me in 10 minutes it’s been 2 days and 12 hours and still no follow up. Their customer service is horrible they have an automated message saying text us for faster response well that was a crook of bull. DO NOT USE THIS COMPANY they are not trustworthy.

I ordered "Roses for You" Item # 8226, (red roses in a basket) from Just Flowers; $84.99 for my daughter as a birthday surprise. A CHRISTMAS CACTUS was delivered instead. Upon calling the support line, I was told that the CHRISTMAS CACTUS was the substitute. I asked for an adjustment for the difference in price, they said - they could only give me a $15.00 credit. I told them that this was very upsetting to me; they said they could not help me any further.

Do NOT order anything from Just Flowers.com!

I ordered flowers called Colors of light which from the site the flowers were so pretty. What was delivered today was completely not what i ordered. Very disappointed, If i can just share the pictures on here you guys would know. Never again will I order from here. WASTE OF MONEY!

Do not order from them. Stupid people that are trying to get your money without delivering what they promise. Very very bad experience and very bad P.R.

I ordered flowers for Mother’s Day. They were to be delivered the day before Mother’s Day Saturday. I received a text message saying they would be delivered Sunday.

Then I received a message saying they would be delivered Monday then Tuesday then Wednesday. At this point I canceled my order. Today 6 days later they changed me for my order that I never received. I called and all they said was sorry

I ordered flowers for my grandmother for Mother’s Day. The flowers were never delivered or even attempted delivery. I cannot get through to a live person so I emailed and received a response saying their florist said they delivered the flowers.

When I reiterated that the recipient never received the flowers I received an email saying they do not offer refunds and a link to their refund policy. No attempt to have a discussion or resolve the issue.

I emailed back asking for a refund but have not received a response. So now my credit card is disputing the charges. This company is a joke! I will definitely be ordering direct from a local florist next time around. Lesson learned.

I ordered for mothers day. Order # 9596915. Supposed to deliver on saturday 5/7/22 I received a text message that the flowers could not be delivered until 5/9 sunday. I thought ok, that is mothers day so no worries. Spoke to my mom in NY. Nothing has been delivered at all, its monday 5/10. I phoned 3 times, left 2 messages. Emailed them w/my order # still no replies to any of my requests for assistance. Not only a rip oof...But I missed the holiday for sending my mother a gift. Thanks for nothing!!!

Order number 9595911. I purchased a flower arrangement from justflowes.com that was supposed to be delivered on Mother's Day but was never delivered.

I made several phone calls to them: NO ANSWER, only recording machine. Left several messages. No one returned me a call yet. I had a suspicious that this company is a scam, and I found on this site so many complains similar to mine.

The worse experience ever.

I am not recommending them and I will NEVER do business with justflowers.com again.