Just Flowers Reviews
Just Flowers Customer Reviews
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Say NO to Just Flowers
Having called twice, been on hold for more than 40 minutes total and filled out the online form with no response from JustFlowers, I am beginning to think that "service@JustFlowers" is an oxymoron.
So far, my experience with Just Flowers has been beyond disappointing; Just Flowers has been unprofessional, unethical, and unreachable.
On 5/12, I ordered flowers to be delivered for Mother's Day to my grandmother in Ohio. The site guaranteed next day delivery. As of this evening, Tuesday the 15th, the flowers have still not been delivered. I do understand that Mother's Day is a busy day for florists. However, if you were unable to uphold your promises and keep your commitments, you should have made that clear on the website. Making promises that you can't keep is bad business and bad form (not to mention all of the mothers and grandmothers that you have abandoned).
It's simple: keep your promises, do what you'll say you do, and have customer service respond to inquiries and complaints. Shame on you, Just Flowers!
Good shop with good discounts
Terrible experience with Just Flowers. I ordered online and paid for guaranteed delivery within four hours on Thanksgiving Day. I received a confirmation email. After four hours and no flowers, I called customer service and was told "sorry, we will credit back the expedited delivery charge."
At 5:30 PM the flowers still had not been delivered and I made a follow up call and was told they had until 9 PM to deliver. At 6:49, still no flowers and I called again and told them to cancel the order. The following morning I checked my bank card and saw that the original charge was still there.
I called again and was told that I could not cancel an order in progress and the reason the flowers had not been delivered because the shop was closed yesterday. It is now 10:30 am the day after Thanksgiving and there had been no attempted delivery or credit back to my bank debit card account.
ripoff
We placed 2 order with JustFlowers.com . Flowers were for my father's viewing at Riewert's Memorial Home, 187 So. Washington Ave., Bergenfield on Friday, June 16. The flowers were not delivered and JustFlowers, to date, has not refunded my money ($461.89).
I have an affidavit from the Funeral Home Director, Bruce confirming that the flowers were never delivered and we also went over to the Bergenfield Police Department to involve them in this matter.
Four days late for Mother's Day
Very late delivery - missed the even
non delivery so far
Just Flowers - Failed Delivery!
Potential JustFlowers.com Customer
The morning of 25 June 2015, I placed an order (799020) with JustFlowers.com for “Exotic Passion of Tulips”. Exotic Passion of Tulips is my wife absolute favorite! I spoke with a young woman by the name of Jessica. She reassured me, that the flowers would be delivered to my wife Job before 1:00p.m.! My wife routinely departs work at 2:30p.m., but I informed her that a package would be delivered to her and asked if she could stay a little while longer. My wife remained at work until 5:00p.m. Rightfully so, when she arrived home she was upset and very disappointed. I explained the situation to her but that was not enough to extinguish her smoldering disposition. The synopsis with my wife is that the lack of flowers did not start her birthday weekend off good – still pissed.
Back to JustFlowers – I received a call from a JustFlowers employee whom state that her name was Jill. Jill made a very poor attempt to apologize for my wife not receiving her flowers. She continued and explained how THEY would make up for their error. I calmly listened, thoroughly heard her out, when she finished talking I asked her how would she feel if she was the woman in this situation. She stumbled in words and proceeded to read her preformatted lines of “we can deliver the flowers tomorrow”……… I interrupted her and explained that her Birthday was today and not tomorrow, and that she was the same woman I spoke to earlier that day and that I did not find it amusing.
Synopsis: everyone makes mistakes but to call me two hours after the agreed upon and scheduled delivery time is not acceptable! To explain that they can just deliver the flowers tomorrow is asinine! I will NOT use justflowers.com again.
V/r
Orlando