Fitnus Smartwatch Reviews

Fitnus Smartwatch
( 58 reviews )

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The Fitnus Smartwatch is a brand of discount fitness tracker that aims to offer a low cost alternative to the bigger, more expensive brands dominating the industry.

While being a cheaper alternative, the company still claims to offer many of the same features that you’d find in a more expensive product.  

Fitnus market their smartwatch directly to consumers through online ads and only sell their watches online, 

As an 'online only' retailer, Fitnus cut out some of the middlemen involved in traditional retail outlets, which is one of the ways they state they're able to keep costs low.

Below we take a closer look at the Fitnus Smartwatch to see if it’s really a good alternative to trusted brands.

How Does It Work?

The website claims that the watch has a lot of features to help users at any stage of their health journey by being able to keep track of vitals such as heart rate, blood oxygen level, and blood pressure.

The watch also functions as an activity tracker, keeping count of steps taken and walking distance, and also works with your smartphone to alert you to new texts, emails, and other smartphone notifications.

The Fitnus Smartwatch comes with a set of detailed instructions that explain how to charge the watch and assemble the straps.

In order to pair the watch with your smartphone you need to download the Runmifit App, which is available for Android and Apple devices.

Cost and Price Plans

The Fitnus Smartwatch sells for $49.95 + Shipping.  There are built in discounts for buying multiple units.

  • 2 Fitnus eWatches - $89.90 w/free shipping
  • 3 Fitnus eWatches - $112.39 w/free shipping
  • 4 Fitnus eWatches - $129.95 w/free shipping

Customer Service

If you have any questions regarding the Fitnus, you can submit an inquiry via email at [email protected] or by phone at: 1-800-311-1794.

The company states they offer a 30 day money back guarantee on their smartwatches.  However, in their terms and conditions they Fitnus state that customers need to contact them within 7 days after receiving the product to initiate a refund.

You'll have to send back the watch in the condition and packaging that you received it in, and at your own expense.

If you submitted an order but no longer wish to receive the product, Fitnus state that you have 24 hours to cancel the order.  They will refund your order minus S&H fees.

The company address is:

Bazaar Innovations LLC
162 Rancho Santa Fe Road E70, #495
Encinitas CA 92024

Online Reviews & Complaints

When you research this watch online you’ll come across many online customer reviews for Fitnus. 

However, a large portion of the websites reviewing the Fitnus are affiliate sites set up to promote the product for a commission, and do not post any actual customer feedback.  This affiliate marketing strategy also works to crowd out actual feedback in the search results.  

When we found genuine customer reviews for the Fitnus Smartwatch, we found that the majority of them were not positive.  There are many complaints about the watch itself, and even more complaints regarding the Runmifit app.

Reviews reported such issues as:

Incorrect Vitals - Users reported low temperature readings, inaccurately high BPMs, and a virtually useless sleep tracking function.

There were mixed reviews regarding the step count, with some customers saying that the watch was fairly accurate, albeit a touch too sensitive.

App Connectivity -  The bulk of customer complaints focused on how unreliable the app is at interacting with their smartphone.  Many customers mentioned that the Fitnus frequently disconnected and, over time, stops pairing with the device altogether.

Customers also mentioned issues with data loss, which occurred with any updates or after the battery died.  

Many also had issues with receiving notifications from their phone via the watch, expressing that notifications only worked when the app was open and running.  The Runmifit app has 2.4/5 rating in the Google play store.  

On a positive note, the parent company for the Fitnus brand is accredited by the BBB with a B+ rating.  There are some customer complaints on the BBB website, but they have been addressed by customer service.

In general it seems that the Fitnus team replies to publicly posted negative reviews with attempts at resolving customer issues.

Competitors and Alternatives

There are a lot of options and overlap when it comes to fitness trackers and smart watches.  Some are better than others for athletic tracking while others provide more of an all around experience.

If there’s a particular feature that’s your primary reason for investing in this type of tech then you may want to narrow your search for a tracker that specializes in that functionality.

Some of the best options on the market today are from Fitbit, Garmin, and Apple.

The Fitbit Charge 5 is a NY Times pick and best seller on Amazon.  It’s an advanced health tracker that measures a variety of movements with a built-in GPS.  It has a plethora of advanced features that let you track your sleep, heart rate, and includes a stress management tool.

It costs $129 on Amazon.

If you don’t need an overwhelming amount of features and are looking for a budget choice, the brand’s other option is the Fitbit Inspire 2.

It does not have built-in GPS so you’ll need to connect it to your phone for that feature.  It offers all the basic options like activity tracking, heart rate monitoring, and sleep quality tracking and analysis.  

It’s also water resistant to 50 meters and even offers guided on-wrist breathing sessions.  It has a 4.5/5 rating from 52,000+ reviews on Amazon.

It retails for $69.99 and includes a free 1-Year Fitbit Premium Trial subscription.

The Bottom Line

We find that the Fitnus Smartwatch raises some serious red flags.

There are a number of discount smartwatches being aggressively marketed online, all using the same software and app, but sold under different brand names.  These smartwatches all have similar negative reviews and usually the sellers don’t stick around longer than a year.

Another red flag is that advertisements for the Fitnus Smartwatch specifically advertise the watch as a product for seniors.  We find this suspicious because elderly customers are less likely to be able to differentiate between a quality and a subpar electronic device.

While it’s promising that Fitnus is accredited with the BBB, the negative online reviews and the brand’s history of releasing other subpar products, such as the SignalTech and Airjoi, make it difficult to recommend this device.

We think it's best to go with a trusted brand that, while perhaps costing more, will deliver more accurate results and have the customer support infrastructure in place if you have issues with the product.

If you have any experience with the Fitnus Smartwatch, please leave your reviews below.

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Fitnus Smartwatch Customer Reviews

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Does not count steps properly.
December 1, 2022

Does not count steps properly. I called customer service 4 times they were useless. They promised to send a new watch but never did. This has been going on for months and still no watch.

November 25, 2022
My Fitnus Smartwatch is not smart. Runs 5 minutes behind and did not change with the time-change. Asked for help and advice and the suggestions did not work!

November 22, 2022
Wish I didn't have to put any stars it would be ZERO. I ordered 2 watches weeks ago and I still haven't received. and them when I call Customer service the give me the run around. and trk.# was created yet USPS still hasn't received the package 12 days later??? Now they are telling me that they can't find my order. Total BS this isn't what Seniors need to be dealing with. I can't believe after reading the other reviews that I fell for this. Never will I deal with Fitnus again ever..

Can’t read in daylight
November 20, 2022
Impossible to read in daylight. Ads show people reading in daylight. Can’t do. Customer service doesn’t respond to questions about making display brighter.

Many missing features
November 20, 2022
Complete waste of money. I ordered four, one for me and three for Christmas presents. I wore it for a week and went through all the settings. Many of the features were missing and the pulse meter didn’t work properly. It stayed the same no matter what I was doing. A asked customer service about the missing features they advertised and they had no answer, just told me to return them if I didn’t like the watch. I returned all of them. I do not recommend this product.

November 17, 2022

I am disappointed in the fitnus watch! It doesn't do what they say it will and when it does it is not accurate. My husband has a heart condition... this watch could cost him his life.

Do not buy this. Besides being inaccurate, the customer service is non-existent.
November 11, 2022
The watch is inaccurate for blood pressure and steps and sleep. I have requested a refund over a month ago. Have sent over a dozen e-mails....there is no number to call....without any help. Was told that a refund was credited to an account that I do not have. I will continue to send a daily e-mail in the hopes that someone will reply. Gave it one star because I had to fill in something.

Look for something that works
November 10, 2022

First, this thing wouldn't connect to the app on my phone, saying "turn on Bluetooth" when Bluetooth was already on and connected to other devices. Then somehow, it finally connected. I highly suspect the heart rate and BP readings. I wouldn't trust it one little bit. I wore it for a month till it DIED yesterday. I thought perhaps the battery needed charging so I charged it. NOTHING!!! It is dead. SAVE YOUR MONEY!

Don’t expect this company to help once you’ve paid!
November 7, 2022
I purchased 2 watches. I kept one and gifted the 2nd one. I never asked my friend how her worked because I was embarrassed to ask. My watch broke after a couple months. I called and got shunned. I am guilty of waiting to contact them again because of my call that left me really surprised at their response. When I mustered the courage to contact them, this time via email I got the same embarrassment.

October 31, 2022
I need some assistance and no matter which site I click on, the red warning page comes up and says not to click on it as it is a dangerous site. What is that about? How can I get some assistance?

Not what it is advertised to be. Not for seniors in any way
October 29, 2022

First, the Firm's arrives in a small box, with the bands separate from the watch, which you have to attach. The instructions are in the box, but they are printed very small, and impossible to read .

Secondly, the watch is severely inaccurate. Blood pressure and pulse readings are. WAY off. Additionally, the date, time have been impossible to change. The face of the watch is very small. This watch was advertised foe seniors, but not appropriate for seniors. I will try to return it.

It is a scam!
October 13, 2022
It is a scam! Please stay away from this company and product. The watch is useless. Can't see in daylight. Its measure are all arbitrary. What is worse the sales people rip you off. They charge extra 24.00 dollars for useless spare bands. I bought 2 watches and both costed me about $105. What a rip off. When I called to complain, the response was shameful. They merely said you bought it you keep it! Hopefully I will be the last person they cheat. Just stay away!!

ViannaHeath October 26, 2022

Doesn't sound good. I got it

ViannaHeath October 26, 2022

I'm so disappointed.

Is not helpful for older adults.
October 12, 2022
Don’t waste your money. Very inaccurate blood pressure readings when compared to professional machines.. Not even close, this thing will tell you that you are in great shape as far as blood pressure and be off by 30 points! Junk!

So far so good
October 8, 2022

Reviewing for my husband. He received this watch About a week ago, and found it fairly easy to set up and finds that it is keeping good track of his activity and his vitals. Hopefully it will continue to do so. I will update periodically.

I like this better than my Apple Watch
October 4, 2022

I purchased this as an alternate to my Apple Watch. I like this one better. I just came from the Dr and the BP was spot on, the heart-rate was a little low from reading to touch. I am pleased with it and have to wonder about the negative reviews here.

ViannaHeath October 26, 2022

Do you still like it? (10/25/22) Is it still working? I've had it less than a month & it's DEAD!!

This is a scam on canceling orders
October 3, 2022

Less than a one star! I order the fitnus E watch as a mistake..3 hours after ordering I contacted Fitnus and cancelled my order. The representative wanted to know why..after 5-6 emails back and forth stating each time to cancel my order. Then the representative says it is to late they had already processed my order

I informed them I had 24 hours to cancel and I was contacting my credit card and going to refuse the package.

I received the pkg 3 days later. Sent email telling them I canceled and was returning watch. Representative informed I had to pay for return shipping. I sent an email back stating no I canceled and the pkg was being refused.

For a company that supposed to be for seniors they are a scam.

This watch is not worth buying
September 27, 2022
The Fitnus Watch is garbage. It is hard to set up and half of what is advertised isn't even on it.

September 25, 2022
I've worn the watch for a month (except when showering). Manually counted my steps & used my bp cuff which came close to my watch's numbers. I like the reminders to drink water & to exercise. Satisfied with product.

Worst watch/health tracker I've ever had
September 20, 2022
I should have looked at the reviews before I purchased. I've only had it for 3 weeks and it doesn't work right. Needs charging all the time, I have it set to give notifications and I only get them 5% of the time. It doesn't even sync with the phone app, and constantly says disconnects.

Data accuracy
September 20, 2022
The data is not accurate. The only data even close is the heart rate and temperature.