Fitnus Smartwatch Reviews
The Fitnus Smartwatch is a brand of discount fitness tracker that aims to offer a low cost alternative to the bigger, more expensive brands dominating the industry.
While being a cheaper alternative, the company still claims to offer many of the same features that you’d find in a more expensive product.
Fitnus market their smartwatch directly to consumers through online ads and only sell their watches online,
As an 'online only' retailer, Fitnus cut out some of the middlemen involved in traditional retail outlets, which is one of the ways they state they're able to keep costs low.
Below we take a closer look at the Fitnus Smartwatch to see if it’s really a good alternative to trusted brands.
How Does It Work?
The Fitnus.com website claims that the watch has a lot of features to help users at any stage of their health journey by being able to keep track of vitals such as heart rate, blood oxygen level, and blood pressure.
The watch also functions as an activity tracker, keeping count of steps taken and walking distance, and also works with your smartphone to alert you to new texts, emails, and other smartphone notifications.
The Fitnus Smartwatch comes with a set of detailed instructions that explain how to charge the watch and assemble the straps.
In order to pair the watch with your smartphone you need to download the Runmifit App, which is available for Android and Apple devices.
Cost and Price Plans
The Fitnus Smartwatch sells for $49.95 + Shipping. There are built in discounts for buying multiple units.
- 2 Fitnus eWatches - $89.90 w/free shipping
- 3 Fitnus eWatches - $112.39 w/free shipping
- 4 Fitnus eWatches - $129.95 w/free shipping
Customer Service
If you have any questions regarding the Fitnus, you can submit an inquiry via email at [email protected] or by phone at: 1-800-311-1794.
The company states they offer a 30 day money back guarantee on their smartwatches. However, in their terms and conditions they Fitnus state that customers need to contact them within 7 days after receiving the product to initiate a refund.
You'll have to send back the watch in the condition and packaging that you received it in, and at your own expense.
If you submitted an order but no longer wish to receive the product, Fitnus state that you have 24 hours to cancel the order. They will refund your order minus S&H fees.
The company address is:
Bazaar Innovations LLC
162 Rancho Santa Fe Road E70, #495
Encinitas CA 92024
Online Reviews & Complaints
When you research this watch online you’ll come across many online customer reviews for Fitnus.
However, a large portion of the websites reviewing the Fitnus are affiliate sites set up to promote the product for a commission, and do not post any actual customer feedback. This affiliate marketing strategy also works to crowd out actual feedback in the search results.
When we found genuine customer reviews for the Fitnus Smartwatch, we found that the majority of them were not positive. There are many complaints about the watch itself, and even more complaints regarding the Runmifit app.
Reviews reported such issues as:
Incorrect Vitals - Users reported low temperature readings, inaccurately high BPMs, and a virtually useless sleep tracking function.
There were mixed reviews regarding the step count, with some customers saying that the watch was fairly accurate, albeit a touch too sensitive.
App Connectivity - The bulk of customer complaints focused on how unreliable the app is at interacting with their smartphone. Many customers mentioned that the Fitnus frequently disconnected and, over time, stops pairing with the device altogether.
Customers also mentioned issues with data loss, which occurred with any updates or after the battery died.
Many also had issues with receiving notifications from their phone via the watch, expressing that notifications only worked when the app was open and running. The Runmifit app has 2.4/5 rating in the Google play store.
On a positive note, the parent company for the Fitnus brand is accredited by the BBB with a B+ rating. There are some customer complaints on the BBB website, but they have been addressed by customer service.
In general it seems that the Fitnus team replies to publicly posted negative reviews with attempts at resolving customer issues.
Competitors and Alternatives
There are a lot of options and overlap when it comes to fitness trackers and smart watches. Some are better than others for athletic tracking while others provide more of an all around experience.
If there’s a particular feature that’s your primary reason for investing in this type of tech then you may want to narrow your search for a tracker that specializes in that functionality.
Some of the best options on the market today are from Fitbit, Garmin, and Apple.
The Fitbit Charge 5 is a NY Times pick and best seller on Amazon. It’s an advanced health tracker that measures a variety of movements with a built-in GPS. It has a plethora of advanced features that let you track your sleep, heart rate, and includes a stress management tool.
If you don’t need an overwhelming amount of features and are looking for a budget choice, the brand’s other option is the Fitbit Inspire 2.
It does not have built-in GPS so you’ll need to connect it to your phone for that feature. It offers all the basic options like activity tracking, heart rate monitoring, and sleep quality tracking and analysis.
It’s also water resistant to 50 meters and even offers guided on-wrist breathing sessions. It has a 4.5/5 rating from 52,000+ reviews on Amazon.
It retails for $69.99 and includes a free 1-Year Fitbit Premium Trial subscription.
The Bottom Line
We find that the Fitnus Smartwatch raises some serious red flags.
There are a number of discount smartwatches being aggressively marketed online, all using the same software and app, but sold under different brand names. These smartwatches all have similar negative reviews and usually the sellers don’t stick around longer than a year.
Another red flag is that advertisements for the Fitnus Smartwatch specifically advertise the watch as a product for seniors. We find this suspicious because elderly customers are less likely to be able to differentiate between a quality and a subpar electronic device.
While it’s promising that Fitnus is accredited with the BBB, the negative online reviews and the brand’s history of releasing other subpar products, such as the SignalTech and Airjoi, make it difficult to recommend this device.
We think it's best to go with a trusted brand that, while perhaps costing more, will deliver more accurate results and have the customer support infrastructure in place if you have issues with the product.
If you have any experience with the Fitnus Smartwatch, please leave your reviews below.
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Fitnus Smartwatch Customer Reviews
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Good but not my choice
Needs calibration
My fitnus smart watch reads the same for heart at 81 every time and blood pressure reads way low always when compared to our power arm blood pressure checker. Is there a way to calibrate this Fitnus smart watch? Does anyone else have this problem?
Bad product!!
VERY inaccurate and intermittent
The watch and App seem to disconnect often and I have to reboot my phone to get it to sync. I have found that the steps are inaccurate, when compared to friends I walk with and a phone App that I downloaded.
Sometimes it will track biking as steps, and other times it will not. And the sleep tracking is WAY off, showing times I went to sleep far different that I actually did, as well as some dead spots on the sleep chart. I am not happy with this watch.
Fitnus does not live up to its reviews.
Audio Problems
This is STRICTLY my PERSONAL experience and OPINION while using a new Samsung phone. YOUR results may differ.
Saw the commercial, bought the watch, returning the watch.
Once I attached the watch to the Bluetooth on my phone all the audio on my phone stopped, except just the phone. The watch would vibrate, but not ring. The health readings were spot on, but my phone already does that and I had video.
The app the watch uses is elementary at best with the sleep option impossible to use.
Save your money and the unnecessary hassle.
Satisfied so far
Not worth the money
Difficult
I purchased one of the smartwatches and am having some trouble, but to top all of this I had an order for one more of same watch plus three packages of wrist bands and I did not order this extra watch nor the wrist bands. I tried to get them to take but I'm still trying.
Once I do get credit for them, I never use them again plus all I have seen on them is complaints. I have seen better smart watches for just about same price in different designs and they work.
Not Accurate
After 2 months totally stopped working. Also the sleep tracker and the heart monitor were useless as the info was not accurate. Waste of money...
Beware
Did not work and packaging looked like it had been returned. Gee, if it doesn’t work, why lose another customer by resending failed unit(s)?
I bought three—one for me and two gifts—all are going back as reliability is an issue.
The kicker? Fitnus return policy requires the customer to contact the company within seven days of receipt AND to pay shipping, so they obviously don’t stand behind their product.
Needless to say, I am not impressed with this company.
Not worth the headaches
Does not count steps properly.
Does not count steps properly. I called customer service 4 times they were useless. They promised to send a new watch but never did. This has been going on for months and still no watch.
NOT A WATCH
VERY DISAPPOINTED
Can’t read in daylight
Many missing features
Accuracy
I am disappointed in the fitnus watch! It doesn't do what they say it will and when it does it is not accurate. My husband has a heart condition... this watch could cost him his life.
Do not buy this. Besides being inaccurate, the customer service is non-existent.
Look for something that works
First, this thing wouldn't connect to the app on my phone, saying "turn on Bluetooth" when Bluetooth was already on and connected to other devices. Then somehow, it finally connected. I highly suspect the heart rate and BP readings. I wouldn't trust it one little bit. I wore it for a month till it DIED yesterday. I thought perhaps the battery needed charging so I charged it. NOTHING!!! It is dead. SAVE YOUR MONEY!