Comenity Bank Reviews
About Comenity Bank
Comenity Bank, located online at Comenity.net, is a financial institution that provides the backing of many different store and brand credit cards and credit accounts.
According to their website, the goal of Comenity and their two subsidiaries, Comenity Bank and Comenity Capital Bank, is to make the shopping experience of consumers better.
Consumers who choose store credit cards and credit accounts do so because they love that retailer, but their incentive for keeping the card comes from the benefits they receive from being an account holder.
Comenity Bank says they work with many of the nation’s most popular places to shop to create credit programs for their customers which help keep their customers happy and loyal to their brand.
In pursuing this goal, they have successful backed over 28 million store credit cards or accounts, and their website says they continue to work hard to make sure their credit programs are clear, easy to use, and easy to manage.
If you have a Comenity backed account, you can use their website to manage your account, as well as utilize the other helpful tools available on their website for your own personal benefit.
They provide articles which address financial health, both from the angle of providing their customers with general tips and guidelines for promoting good finance and more specific articles that focus on having and maintaining good credit.
Customers who have issues, questions, or complaints can contact Comenity Bank directly at one of their customer service phone numbers, depending on the nature of the issue they are seeking help with.
You can also contact the company by mail at their address in Columbus, OH or with a simple email submission directly through their website if your issue is not urgent and you have no need to speak to someone directly.
If you have experience with this company or their services, please leave your Comenity Bank reviews below.
15 ‘Comenity Bank’ Reviews
I purchased $1300 from Frontgate in August and sent the balance
Via mail one week before the due date. Mail from Texarkana Texas to San Antonio, Tex shouldn’t take a week. They posted the account on the 6th, one day after the due date and tacked on a
$27.56 interest and $27.00 late charge. I called and was told they could make an one time refund. I received the bill this month and was hit with $27.00 late charge, interest $1.00, and $12.00 from previous balance. They claim I agreed to a partial refund of the
Late charge of $15.00 leaving a balance of $12.00 and they had it on voice recorder although I wasn’t allow to list to the recording.
In Turkey they cut off the right hand of thieves.
I have had an account with Kay Jewelers since 2017 financed with this bank. I have not changed accounts in many years so the account information has never changed. I have all accounts set up on auto-pay. Over the past couple of months I noticed my payments being near doubled. I attempted to get clarification on this and it is IMPOSSIBLE!!!!!!! They keep adding finance charges or late fees.........Keep in mind its ALL auto-pay so how can I be late? I will NEVER EVER finance from this bank again. I would not even purchase if I know it is through this bank. They should be shut down as they are ripping off the public!
Comenity is a total scam. Had fraud on my account and they ruined my credit score as a result. I’ve nevet dealt with a more unprofessional and unethical company in my entire life.
Unless you would like terrible customer services, rude employees that are merely collecting a paycheck, and highly unethical practices. I would highly CAUTION you to do your business elsewhere
I got my card through the casino.. All the happy go LUCKY feelings.. Didn't last long. I kept paying my account off. Well they did not process a payment timely. $30 service fee.. I called and they could give a crap less. So they hit me again for another $30 fee on the first $30 fee. They said it was VISA's policy to charge under their license. Now I have been late by accident with all including other VISA cards. Explained the issues and no problem, they refused deed me the fee. WARNING to all thinking about thinking about getting a card through this bank... RUN! Your better off going through someone who gives a crap about you, and of course your money. If Ceasars is their bank I'm very disappointed in them too. Ceasars and Harrah's needs someone else to represent them!
I have a credit card for Woman Within through Comodity bank. I have been paying and paying wondering why my balance doesn't seem to go down. I finally looked at my entire statement........for every $25 I pay, they charge me $12! So......I will be paying the balance off in the next month or so and not buying anything else on that charge card!
Comenity has 1475.43 of my money and it seems like I will have to get a lawyer to get it back. (My fault I paid the wrong credit card while I did NOT owe anything to comenity BUT this banks's employees and customer service say I will get back my money in 3 to 5 business day, then I was told 5 to 7, then I was told 21 days and I have also been told 90 days.. I had my bank fax them and still no returned money.
They should be shut down.
Dishonest to the core.. I had a store credit card through comenity bank. The store had financial issues and would not honor the rewards earned. I called Comenity customer service and they suggested closing the account because the rewards earned were useless and there would be no more rewards with this card. I took their advice. A week later they allowed redemption of rewards but said since I closed the account I forfeited all the rewards. I informed them that they directed me to do so. Their replay "to bad" nothing we can do. My advice don't business with scammers. Even the cashiers at the store which was still in business selling goods felt bad about the way the store and comenity scammed everyone. And yes using the comenity credit card was still fine even though most probably didn't know that were not receiving any rewards which was the entire incentive for having the card in the first place.