Comenity Bank Reviews

Comenity Bank
Based on 20  Reviews



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About Comenity Bank

Comenity Bank, located online at Comenity.net, is a financial institution that provides the backing of many different store and brand credit cards and credit accounts.

According to their website, the goal of Comenity and their two subsidiaries, Comenity Bank and Comenity Capital Bank, is to make the shopping experience of consumers better.

Consumers who choose store credit cards and credit accounts do so because they love that retailer, but their incentive for keeping the card comes from the benefits they receive from being an account holder.

Comenity Bank says they work with many of the nation’s most popular places to shop to create credit programs for their customers which help keep their customers happy and loyal to their brand.

In pursuing this goal, they have successful backed over 28 million store credit cards or accounts, and their website says they continue to work hard to make sure their credit programs are clear, easy to use, and easy to manage.

If you have a Comenity backed account, you can use their website to manage your account, as well as utilize the other helpful tools available on their website for your own personal benefit.

They provide articles which address financial health, both from the angle of providing their customers with general tips and guidelines for promoting good finance and more specific articles that focus on having and maintaining good credit.

Customers who have issues, questions, or complaints can contact Comenity Bank directly at one of their customer service phone numbers, depending on the nature of the issue they are seeking help with.

You can also contact the company by mail at their address in Columbus, OH or with a simple email submission directly through their website if your issue is not urgent and you have no need to speak to someone directly.

If you have experience with this company or their services, please leave your Comenity Bank reviews below.

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20 ‘Comenity Bank’ Reviews
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1 Review

Legal Assistance Needed



June26, 2020

I got a Comenity Master Card from BJ's in Olean, NY. I signed onto my account to pay off my account. I had to put in my banking information from my actual bank. But, because that information isn't available online from my bank, I had to call my legitimate bank to get the routing and account numbers. With my legitimate bank on the phone, I put all the information in to pay the card. Several weeks later, I sign in to check and see that my payment was returned because my legitimate bank refused payment. I called my legitimate bank and there was no record of of the transaction, and my bank said they did not refuse any payment. Again, with my bank on the phone, we put all the information in exactly the same, this time it worked. Now, Comenity is charging a $29 return fee. Being that I had my bank on the phone both times to ensure I was putting in the correct information, I have to believe that the issue was their system. I can't help but wonder if this is intentional.

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1 Review

Customer? Who cares.



June18, 2020

Comenity Bank runs IKEA Visa. My wife attempted to purchase a single fitness watch through Online Fitness. They padded the order, selling her three watches and some kind of fitness service that she didn't want. We called them to attempt to cancel the order only to be put on hold from their phone menu for about a half hour until it hung up on me. I called IKEA card services who told me that they couldn't do anything until it fully posted. They could have simply denied the charges and it would have been done. After it posted, they provisionally credited the amount, but then reversed the credits because online fitness sent copies of how they padded the order, blaming my wife. When the order arrived, I called Comenity and was told to return it unopened. I did so, but Comenity allowed the charges anyway. I am now out almost $80 with nothing to show for it. Comenity helped MY Online Fitness to perpetrate the fraud, just so they could get my money. I will no longer use any Comenity card nor will I shop at IKEA until they get rid of these crooks.

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1 Review

VERY UNPROFESSIONAL BANK



June3, 2020

WILL BE REPORTING THIS BANK TO THE FEDERAL ORGANIZATION THAT CONTROLS/OVERSEES BANKS. PREDATORY LENDING POLICIES. VERY POOR CUSTOMER RELATIONS. VERY DIFFICULT TO CONTACT ANYONE IN THIS BANK THAT CAN/WILL HELP ONE WITH THEIR CONCERNS. PHONE CALLS NOT RETURNED. WRITTEN CORRESPONDENCE NOT ANSWERED. I HOPE THEY GET A GOOD REVIEW AND CEASE TO OPERATE.

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1 Review

Got phone call from them



May20, 2020

Well, it sounded like a pre recording with automated elements. No one talks like Ann..From..Commenity Bank...

Sounds like a scam. Smells like a scam. Probably a scam.

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1 Review

ALL THE BAD REVIEWS ARE ACCURATE!



January29, 2020

If I could give this bank a negative -10 rating I would. All the bad reviews here are so on spot. I just hung up with a manager from Comenity Bank to see if they would waive the fee and interest charge I received on my latest statement. I opened up an account with Pier I Imports in November because the cashier talked me into it. I charged $247.00 and when I received my statement the following month, I paid it in full oneline and closed my account. I was surprised to get a new statement yesterday with a late fee and interest charge of $37.00. The manager I spoke to today told me that my payment was received 2 days after the closing statement and I'm responsible in paying this amount. He would not waive these charges when I asked him. Looks like this is how they do business with everyone! RIGHT?

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1 Review

Jesse James used a gun to rob people



October22, 2019

I purchased $1300 from Frontgate in August and sent the balance
Via mail one week before the due date. Mail from Texarkana Texas to San Antonio, Tex shouldn’t take a week. They posted the account on the 6th, one day after the due date and tacked on a
$27.56 interest and $27.00 late charge. I called and was told they could make an one time refund. I received the bill this month and was hit with $27.00 late charge, interest $1.00, and $12.00 from previous balance. They claim I agreed to a partial refund of the
Late charge of $15.00 leaving a balance of $12.00 and they had it on voice recorder although I wasn’t allow to list to the recording.
In Turkey they cut off the right hand of thieves.

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1 Review

Crooks



July5, 2019

I have had an account with Kay Jewelers since 2017 financed with this bank. I have not changed accounts in many years so the account information has never changed. I have all accounts set up on auto-pay. Over the past couple of months I noticed my payments being near doubled. I attempted to get clarification on this and it is IMPOSSIBLE!!!!!!! They keep adding finance charges or late fees.........Keep in mind its ALL auto-pay so how can I be late? I will NEVER EVER finance from this bank again. I would not even purchase if I know it is through this bank. They should be shut down as they are ripping off the public!

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1 Review

Scam



November17, 2018

Comenity is a total scam. Had fraud on my account and they ruined my credit score as a result. I’ve nevet dealt with a more unprofessional and unethical company in my entire life.

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