Comenity Bank Reviews

I applied for Dental First insurance plan to pay for dental work in 2019. I was approved for approximately $7,500. Comenity, who oversees Dental First, took $347 out of my bank account automatically for several years (high interest rate), until it was paid off in Dec 2021. I didn't need dental work until now, but find that Comenity closed my account because I didn't need dental work for a period they deemed by whim that I should have had dental work. The $1,000's I paid into this finance plan is now unaccessible and I never received any notice whatsoever to maintain the plan or that Comenity was going to close my account due to my teeth being too health. They will be hearing from my attorney and I am considering a class action lawsuit. STAY AWAY FROM COMENITY: THEY ARE FRAUDULENT THIEVES.

I did not sign up for this terrible bank.

I had a credit card with AAA. Well they changed my credit card to this terrible bank.

Right away after the change I figured out how incredibly crooked Comenity bank is. They do not even have an App.

They try to cheat people by making it very hard to find information.

I paid off the entirety and will never do any business with them ever again. These kind of banks should never be allowed to operate. .

Also AAA i am canceling your card After 32 years just because you knew this bank was horrible but you were getting greedy and you thought you could get more interest and late payments from poor people that could not figure out how to find and understand how to pay this crooked scam company. Shame on you AAA for not caring anymore either.

They are shameless thieves...I was supposed to have paid my Ulta card in full and after paying it off they charged me an interest of $2 which rose in three months to $79 dollars because they never sent letters or emails or text messages.

They are the worst for credit cards, I don't recommend it. They are rats.

In 50ty years of banking this bank is the WORST banking experience I have ever had ,of the 20 banks I have dealt with this one is rock bottom.I gave it a one star rating,if I could of I would of gave it a MINUS 5 !!!

I owed them like 45 cents and the charged me a fine of $16 plus interest ! I filed a complaint notice and got no response.

When I got this ridiculous charge I paid it the next day just to get rid of it and then they hit me with a late charge and more interest !!! Their processing department must be the pony express.

DO NOT OPEN AN ACCOUNT WITH THIS BANK, BE AFRAID BE VERY AFRAID !!!

Comenity Bank finds new ways to rob customers and charge interests that are not easy to understand, especially when you have the B&H Credit Card and choose the 12-month financing option. Be careful and ALWAYS ALWAYS review your statements before making the payments.

I bought hearing aids. I waited for bills. In the meantime I was receiving bills from Comenity Bank. The bills did not state what they were for. I thought it was a scam. Finally I asked the seller of the devices. By then I was in the 28% interest range of Comenity Bank! I could not catch up. They began harassing me for payment. It was an entirely horrible experience. They may have been a scam at first when I ignored their deceptively worded billing. I am an 81 year old woman. I regret buying hearing aids. I didn't even know the payment was to be done through Comenity Bank. It has taken a toll on my well being and credit rating. Do not ever use Comenity Bank for anything.

Comenity and their banking system is a joke. They closed my account over a year ago because I supposedly asked to look it up too many times. I have been in a ridiculous loop for the last three months trying to reopen it. The customer service rep on the phone while I was in the store on July 7 led me through the reapplication process multiple times in multiple ways and nothing went through. SHE suggested that I try contacting Comenity through the app at home. Today I received 7COPIES OF THE EXACT SAME LETTER telling me I had an account already and to call

Customer service. Maxine at customer service told me I had to go to the store and do it. So I did. The store manager was amazing and tried everything but Comentiy? We went round and round and I was told by Trisha, a supervisor who really didn't seem to know much to call "credit Recovery" even though the "old account isn't the problem. "Then I was told to call "New Accounts" (really- that's who sent me 7 COPIES IF THE EXACT SAME LETTER. ) I told her that I expected a letter from them now fixing this because I have spent a ridiculous amount of time trying to untangle this just so I can get double Ulta points. I don't even want the card will NEVER finance or apply for a credit card through this sad excuse for a bank again.

Crooked as can be. They do B&Hs Paybook card and routinely send emails saying your payment is due on a certain date. When I go to pay in advance, late charges are already applied. I rarely receive payment emails before the payment is due. We have plenty of money. We just can't work with this company in a fair way.

We were with Bank of America, AAA. We were sold to Comenity and have had problems ever since.

We pay our bill in full every month so I don’t understand why when we use the card we are denied. This has happened to my husband very recently for the second time. I was also denied access on my card. We’ve both been issued new cards and it happened again.

I’ve been embarrassed at the register…Enough is enough. They have been nothing but trouble.