CarShield Reviews

I'm very disappointed with CarShield. Not only with the customer service but also with the management and execution of the contract and covered service.

My daughter contacted Carshield to enter a claim for repair on her 2014 Mazda and form the outset she had problems with our policy.

First the reps could not find our account/policy and suggested we didn't have one, but yet they find a way to withdraw the payment each month. Then after the dealership assess the car and determined that the radiator fluid overflow/expansion tank caused the problem and needed to be replaced.

Carshield determined that it was not covered and denied the claim. I disagree, our contract clearly shows that our cooling system components are covered and last I check the overflow/expansion tank is an important component of the car's cooling system.

Carshield let my family down on our first claim and when we needed them most. I have totally lost confidence in CarShield and frankly would not recommend them to anyone going forward.

Total misrepresentation on warranty coverage.

I own an independent repair facility and have been dealing with aftermarket warranty companies for 20 years. Some decent, some poor. All are like Vegas; in the end, the house never loses.

However, I have NEVER experienced a company with such horrible service, follow-through, coverage, record keeping, and payouts. We reached the point that we refuse to accept policies from this company and we urge all of our customers to steer clear.

If you took the bait, get out now. Seriously, put $100-150/mo in a savings account delegated to auto repair. You’ll be money ahead. Then, if you properly maintain your vehicle, you could have a nice lump sum of cash for a down payment on your next one. If something does go wrong unexpectedly, any shop worth its salt will have multiple low to no interest financing options available.

The average annual car maintenance and repair cost after year 3 is $1600. Yes, every single year. Every car owner should be putting aside an extra $100-150 per month as part of the real cost of car ownership. Don’t give your money to these jokers.

If you ask my stupid advice and you have an 'old vehicle', I would tell you save your money instead of paying Carshield or Car Shield [whatever their legal name is]. If you have a 'new' vehicle apply at your own risk.

The only thing worse than a used car salesman is a used car warranty salesman. We thought we had signed up with an honest company, but it was only after we put in a claim, we realized the level of dishonesty with Carshield Canada. Disclaimer: maybe the States is different, but this review/warning is based on our experience with CarShield Canada.

First of all, the rule of thumb is to be cautious of MOST companies advertising on TV. We don’t have the time to get into that, today, for this review. It was only after we put in a claim, we realized that Carshield had two foolproof ways to get out of honouring our claim.

1. We had an old car [vehicle] and so we were not offered the package that gives you the best or better coverage. This is what we were told by one of their 'managers' or supervisors. Sorry, I didn't get a title and I have forgotten the name.

2. In their contract or at least in the contract we had, they provided coverage on only one of a multi-component part. For example, if your AC has three components or parts, they provide coverage only on one part. And get this, the part they do not cover is the one [based on probability] that usually fails the most. You do the math. That is what I call a foolproof-refuse-to-honor-a-claim system.

I wonder what tricks [or probabilities] they use for ‘new’ vehicles, but then new vehicles don’t usually need as much repairs as ‘old’ ones. So, probability-wise, the number of claims they will have on ‘new’ vehicles are already minimized. You see what they did there?

My argument is that their contract protects them from the probabilities they have designed within the contract. So, they have not done any illegal, but it is up for discussion whether or not their dealings are shady. It is for sure shady, if you are not told upfront that you are being sold a second-class contract because you have an ‘old’ or high-mileage vehicle. I couldn’t believe my ears when one of their ‘managers’ actually admitted that to us. So thanks for that tip-off.

Thankfully, if that high mileage vehicle is a Honda Pilot, you can kinda get away it, once you do your regular maintenance and what not. And now I’m thinking if we had saved that money we would have had about $1100 in our account from the time we signed up to the time we cancelled.

I am happy to say also that we have been saving our Carshield premiums since cancellation and we are not very far from $1000. And we will continue to save that money every month in our Vehicle Savings Account rather than throw our money away on Carshield Canada. Let me get it right, Carshield Canada.

You are welcome.

I was very disappointed with my coverage. I waited the required amount of time, accumulated the required number of miles and paid during those months and then took my van into my local dealership once customer service told me that my repairs would be covered.

Then, when the dealership filed a claim for the repairs, CarShield wouldn't pay for anything. I had been ripped off a canceled my coverage.

Then, CarShield called my voicemail several times a day for weeks assumably get me to continue to pay.

We purchased the Carshield policy to cover our 2016 Silverado Pickup truck. We waited the required miles before you could even use the policy. After about 3 months of paying over $100 a month for coverage, we had a problem with the transmission in our truck. We lived very close to the VA/NC line, so we took our truck to Roanoke Rapids, NC for evaluation.

We were told we needed a new transmission. After visiting SEVEN (7) DIFFERNT ASC certified mechanics, including the local Chevrolet dealership, we were told Carshield does not pay the dealership in a timely manner or any where near the amount of the cost of repair. Therefore, we could not use their services.

That's SEVEN different mechanics. One company did say they would accept the coverage for the amount that Carshield would pay, but the remainder of the bill would be on us and we would not get our truck back until Carshield had paid their potion. I contacted Carshield and cancelled our policy. I asked for our money back as their claims for service were not true, but never heard anything back from them. We paid to have the transmission replaced ourselves.

After three weeks of calling carsheild and being passed to American auto shield. Witch cost 3500$ lost work time AAS found a loop hole so they didn't have to pay. Repairs cost me 2500$ more plus the 1100$ for the week of repairs. Not to mention 1500$ of policy payments. Thank nosheild and American Auto Not Covered

p.s don't waste your money put you money up and do it your self.

Big waste of money!!! I see the actor ICE-T is advertising for them. He's a great guy and a talented actor but I can't figure out why he would stoop so low as to hawk a scam company. He should call them with a fake claim and find out first hand how they operate.

Try getting an adjuster to approve your work. GOOD LUCK! My car's transmission wore out after being with CarShield 10 months. It stayed in my mechanic's shop from November to March.

First adjuster wanted detailed diagnostics performed (and only a dealership could perform those) at my cost. When the diagnostics were sent, he wanted a tear down, at my cost. When the tear down revealed mechanical damage, my mechanic stopped hearing from the adjuster.

Phone calls went unanswered, voicemails were not returned, emails received no response. After having my car out of service for 2 and a half months, I decided to pay up front to get my car back on the road.

I submitted a claim and 2 months of documentation only to be told the claim would not be honored because it had not been approved by the non-responsive adjuster.

DON"T WASTE YOUR MONEY ON THIS SCAM!

CarShield is an ABSOLUTE JOKE of a company. DO NOT purchase their warranty, it won't cover ANYTHING that needs repair and if your contract says it's covered, they will place so many restrictions on whatever it is they need to, to avoid having to pay for anything.

I have had 3 claims that the mechanics in all circumstances are surprised that the warranty company isn't covering it.

All the mechanics also stated that when trying to call CarShield, they were hung up on multiple times and it was a bad experience for every single mechanic who tried to work with them.

One time, it could be a fluke, second time, maybe it's fishy, but three times in the row? The only 3 times I filed a claim, they were all denied due to situations and times that the repair should have been covered, and it wasn't.

DO NOT WASTE YOUR TIME WITH THIS COMPANY, find another warranty. Don't make the mistake I did, assuming that they would stick to their word and help you out. IT'S A SCAM.

They wouldn't pay the claim, even though we had all the correct paper of work done and oil changes done.

My brother has them as well, he had his car towed to a dealership for repair and car shield refused to pay in full, told him there was a cap on the payoff! So they'll say anything to get a sale and what makes it even worse they advertise on TBN,(Christian tv station)

I am formal customer of CarShield, just like many others I did not read, "the fine print" Like the old saying goes if it sounds to good to be true probably not. Not to go into a lot of details with my situation I had coverage on my vehicle transmission, according to CarShield but when the transmission needed repairing CarShield said that parts of transmission was not covered. In other word, GACHA!

I am a formal customer of carshieid. Just like many others I did not read, "the fine print". Like the old saying goes, If it sounds to good to be true its probably IS. Not to go into a lot of details with my situation. I had transmission coverage on my vehicle and when it needed repairing, "the fine print" said it was not covered. In other words, GACHA! 09/12/2020

WHAT A JOKE !!!

I'VE ONLY HAD CONTRACT FOR 1 MONTH

THEY WOULD NOT PAY DIAGNOSTIC OR FOR A SIMPLE ALTERNATOR!!!

READ YOUR CONTRACT FIRST BEFOR SIGNING UP ?

I WAS TOLD BY SALESPERSON THAT IT WAAS FULL COVERAGE FOR MY VEHICLE, ONLY TO FIND MY COVERAGE WAS FOR MECHANICLE-LUBRICATED PARTS INSIDE THE ENGINE AND NOTHING OUTSIDE THE ENGINE.(THIS WAS NOT WHAT I WAS TOLD BY THE SALESPERSON...

DO N`OT WASTE YOUR MONEY O-STARS !!!!

I do believe this company featured in an investigation on the show 'American Greed' on CNBC last year as being a scam and a dishonest company with questionable practices. You can DVR the episode I'm sure. These companies are exposed and then they resurface under new company names, but I am almost certain this was the company featured for running a scam. It's hard to believe that any celebrity would promote this company; ie Ice Tea and Swamy from ESPN football night in America smh.

If I am asked about your company my response will be this:

If you are considering American Auto Shield DO NOT. I have paid hundreds of dollars for coverage and filed a clam for 299.00 and it was denied. WHY? Because my problem occurred because normal road conditions, i.e. a ROCK punctured my air conditioning condenser. The agent continued to site wording in the contract that would never warn a consumer of the potential that driving a car under normal conditions would ever nullify a claim.

DO NOT deal with these people. Their only goal is to take hundreds and thousands of your dollars and then refuse to pay up when the time comes.

I will be canceling this warranty immediately and using every voice I can muster to discourage other people from being taken advantage of by you and Car Shield including reporting your unfair claim practice to my state's insurance board.

Not worth the high monthly cost. High deductibles and pushy sales team. Replace your old car instead and get a dealer warranty.

the gentleman would not accept me thinkig about it just kept asking me why ....about 10 times before i hung up on him

They told me it would cover everything but the wear and tear stuff. I even paid extra to have it cover electronics. My heat goes out and guess what it doesn't cover?! Heater coils or any heating parts. The power steering pump had to be replaced and because they mess with that area it will need an alignment. NOT COVERED. Then they only will pay for after market parts and not dealer parts. I have always had extended warranties with my cars and this one is a TOTAL waste of money!!!