After receiving a contract and the "Gold Plan" my vehicle was covered and after a check up by the local jeep dealership after the check engine light appeared, Carshield informed the mechanic that the service is covered under the contract for repair.
Carshield/American Autoshield was contacted in February of 2019 that the repairs were pending an authorization to begin the repair services; it has now been over a month of run arounds the authorization is still pending review by claims, then major claims, then the power train review, and then claims again to start the runaround all over again.
The numbers reflected in the advertisements constantly changes,
and when calling any of the variously provided telephone numbers, the person answering informs me that they are only a call-in service that forwards your call to American Autoshield to make the claim. Once the call is forwarded I was placed on hold for over two hours, only to be informed that they will only speak with the servicing mechanic and obtain his diagnosis of the problem to see if it is a covered repair. Then the runaround starts again with the mechanic calling Carshield/American Autoshield to provide the required car repair diagnosis, only to be placed on hold for over two hours per call attempt.
The vehicle has been at the dealership pending repairs and Carshield/American Autoshield provided a "reference number" with the runaround continuing when trying to obtain authorization to make the repair to the vehicle, with request for vehicle history reports after receiving the information the Carshield/American Autoshield representative says something else is required in order to stall with providing the authorization of repairs. As of march 25 2019 the vehicle is still at the dealership pending authorization from Carshield/American Autoshield. The two hour plus hold times is a continuing tactic to avoid customers' claims requests for covered services, but immediate vehicle quotes and coverage plans are given at time of call. The customer service clears themselves by giving excuses for Carshield/American Autoshield by saying there are telephone service problems, and reporting that many customers have reported the same lengthy call hold times of which they have no control over because Carshield/American Autoshield is not there in Missouri where the call-in service is located, they (Carshield/American Autoshield) are in Colorado with various problems resulting in two hour hold times for everyone.
I would not recommend Carshield/American Autoshield warranty to anyone, a customer could die waiting on hold after making claim for services covered on the contract. Time is valuable and Carshield/American Autoshield should be reminded of this and call the customers back who will never place them on hold for two hours because we want our vehicles repaired and will proved no runarounds.