CarShield Reviews

This is a negative review about Carshield. They do not do what their commercials say. There are a very bad company. Do not go with them or someone else that’s more reputable as endurance because they did not do what they were supposed to do for my car so please do something else, as far as I am concerned, they are a fraudulent company. Thank you.

I called today to see how to go about using my policy. I was connected to a great guy named Chris Chambers from Omega Auto Center based in Boca. I asked my question and he told me that basically, Car Shield is no more. He told me about their F rating with BBB and other ratings that are awful.

I bought into

CarShield in October of 2015. My payments were about $100 a month, then went up to $109 a month. This is October of 2023, which is 96 months times $109/month and when I did the math, I about fell off my chair. I have paid in $10,995 to date. I can't believe it.

So Chris told me he would get my money back that I had paid in within 4 weeks. There is also a class action lawsuit filed that he will add my name to as well. He said that their plan, which is rated an A+ by the BBB will add on another 100,000 miles to the policy, Free maintenance for a year. Free road side assistance, etc. You pay your monthly fees for 18 months and then you're done paying until you renew the coverage.

I will do more checking on them, but if you want to get all the money you've paid in, give Chris a call.

I'm still in shock about the amount of money I paid in over all that time. Can't wait to get the money back into my account.

Call this guy! Chris Chambers 561-717-4162. That's his direct line.

Car Shield is one of the most disreputable companies that I've ever witnessed.

I purchased Carshield protection on September 3. 2020 for my 2017 Hyundai Sonata. In May of this year 2023, my check engine light came on. My car was still driveable, but it had lost some power. I immediately pulled over to the nearest exit, about half a mile from the occurrence.

I called Carshield and spoke with one of their representatives. After listening to my problem, the representative proceeded to give me a list of the repair shops they used. Hyundai turned me down flat out, citing they do not do business with Carshield, as they do not pay their bills.

I was given 3 more, and out of those few, only one, (Mr. Transmission) was located in Crichton, in Mobile Alabama. I was told to bring my car in, I did everything that was asked of me in under 2 hours. I was told to leave my car, the mechanic told me that he would call me back as soon as he contacted Carshield.

The following day, I received a call from the mechanic from Mr. Transmission. I was informed that Carshield refused to send out an adjuster to make an assessment of what was going on with my car! When I called Carshield back, the customer representatives were unsure of what was going on. I asked to speak to someone from their corporate headquarters, and they told me, they did not have that information.

After having made several calls, I was extremely disgusted, as I had allowed these people to go into my account every month, without fail, and withdraw funds from my bank. Eventually, they became downright hostile and ugly with me. That's when I realized that, although the recording says it may be recording for training purposes, not one of the representatives feared losing their jobs or being reprimanded for such unprofessional behavior. There is no accountability at this company!

My car is still not working. I was forced to go out and buy another car for my wife, in order for her to have a vehicle to drive to work. Please steer clear of this company! You would be better off, placing your funds into an interest-bearing account at your bank. At least you would have a way to pay for repairs in the event that something happened to your vehicle.

I get physically ill, when I see commercials with both Vivica Fox and Ice Tea, both referencing their cars using the script (My Baby) stay away from these crooks! They talk a great game when they're trying to get you hooked.

Carshield is a scam! They can make these commercials, and pay these actors because they use our money to pay them, to hook even more unsuspecting people into being hoodwinked. If I can save one person, that will help. Carshield has garnered an "F" with the BBB. PLEASE, KEEP YOUR MONEY, IN YOUR POCKETS! Otherwise, you will be extremely disappointed.

My problem with Car Shield is that they debited my account monthly for a whole year and the first time I need their services, they refused to pay for car repairs. The claim adjusters were rude and belittling on the phone. I even used a car repair shop they recommend,

This company expects your used car to be in new car condition when you contract their service. to be declined a claim due to pre-existing conditions knowing the car is used is puzzling.

This pertains to Carshield Auto Warranty. I have taken my car to the shop for the third time and was denied. My car was in the shop for three different issues, and an excuse for each was given for the denial. In total, I will have come out of pocket $9,000.00. Every issue has included my drivetrain. I spoke to a representative and clarified my policy to see if I was covered on this latest issue and was told I was covered. Hindsight is 20/20, and if I knew all of this, I would have saved my money instead of giving it to Carshield. I canceled my policy today and wasted two years and $2,500.00 for nothing. I will never recommend Carshield to anyone, even my enemies. I feel like a fool for falling for this scam and should have canceled after the first issue. I would give this company 0 stars if I could. This is for anyone out there, avoid this company. This company is a scam.

They don't cover what they say, twice I have been refused coverage on items they said they would cover with their premium plan.

I had carshield for several months when I was driving across country from Michigan to Arizona. When I was in New Mexico my engine blew. I had no warning whatsoever.

My car was less than 5 years old at the time. Carshield said they would not cover it because I would have had a warning. So I cancelled it and they still took out the next months payment from my bank account.

CarShield will take your money and they will not fix your car, they always give you excuses not to fix your car...

I rate CarShield a Minus 5 (-5). There are way too many hoops to jump through to get vehicle repaired.

My truck has been sitting in the parking lot over a week waiting on authorization from CarShield to do the repairs while CarShield flops back and forth between adjustors.

Bottom Line DO NOT, I repeat, DO NOT SUBSCRIBE TO CARSHIELD. Trust the BBB "F" rating. It's a scam and a waste of time and money.

I wish there was a minus one star. This company is horrible. DO NOT PURCHASE ANYTHING FROM CARSHIELD. They will deny any claim and that’s if you can find a mechanic who will accept them. They are rude as well. AVOID THEM.

I don't know if any auto extended warranties are worth it but I know this is the worst I’ve ever seen. The people are ruthless and rude, so I hope if you try this again it won't be with CARSHIELD!

Lousy, Carshield decided to find their own car parts. Meanwhile, your car is sitting in a lot days. The actual shop had the parts I let them put it on, instead of Carshield, I had my car back less than an hour. I didn't get any support from carshield at all and I haven't saved no money.

Car Shield is the worst provider of car warranty services. They have a load of exclusions for things they are not going to cover. They advertise that they cover over 6,000 parts and that is a lie. They list over 6,000 parts they do not cover, so the only way they will pay is the motor or transmission falls out of the car without other components failing.

This is the worst Auto Warranty insurance in the country, choose someone else, Don't pay for this crock...They don't care about people, my daughter is on her last leg (on dialysis) trying to care for her two children and pregnant sister with no car. Join me in suing this company. They owe us better coverage, a better description of what they do cover and better service.

To be clear, I am not even giving them 1 star, but because this site requires that I pick at least 1 star. This company does not even deserve 1 star.

I have a 2016 Smart ForTwo Pure. It has less than 50,000 miles on it. In December of 2021 I decided it would be a good idea to get a repair warranty to cover anything that went wrong.

Fast forward to January of 2023. My car displays a warning "Transmission malfunction. Visit workshop". No, I'm not paraphrasing, that was the exact message. Given that this car is build by Mercedes Benz, and that I purchased it, after leasing it for 3 years, from a local Mercedez Benz dealership, I had the car towed to their service department. I followed Car Shield's instructions, and gave the service writer my Car Shield contract documents. He said that they would diagnose the problem, and then submit the repair recommendation to Car Shield for approval.

Two weeks later, after I had to agree to $400 worth of more diagnostics demanded by Car Shield, Car Shield denied the claim. They refused to cover it because, apparently, the "dry clutch" (this is an automatic transmission) was the cause of the failure and the clutches are not covered under their Diamond contract (for which I have been paying $137 a month).

The cost to repair would be almost $12,000 dollars, which I cannot afford, and which is more than double the blue book value of this car in good condition, Not to mention I still owe $3,000 to the bank on the car. So now, I have a useless vehicle. I am out more than $400 for the diagnostics, and I have to dispose of the car.

I am an auto repair shop in Las Vegas. Currently I have 4 claims on going. I can't get anyone to call me back, and when I do they put us off requesting insane requests. I've had vehicles in my shop over 1 month and still don't have a proper claim going. I'm ready as a shop owner to stop servicing this company!