CarShield Reviews

Warranty is no good unless you allow the motor to be completely torn apart. That is of course an out of pocket expense. When the cause is verified, and the inspector already said it wouldn't be, the claim is denied and you have a torn up engine that won't be replaced. I cancelled this coverage and would not recommend it to anyone.

I would rather give them no stars. Car shield is crap. I've been with them for about a year. And I needed a new motor, they wouldn't pay for the whole thing so I had to pay half and they won't reimburse me my money for the rental. DO NOT GET CAR SHIELD THEY ARE A SCAM.

I have been with car shield for over a year. Never used them. The one time I needed them they totally let me down…

First of all I tried to claim my refund from a tow. I still haven’t received it because they made it so difficult to get it refunded back with their paperwork. I have Aaa also; got my refund right back no problem. Then I took my car to one of their people to get fixed. They didn’t cover the brakes because of my plan, and I’m paying $108 a month, and the company didn’t do a great job. Had to take my car to my original dealer.

I felt like if I am having problems getting the tow money back, I can’t imagine what would happen if I had to get my car repaired . Now if you get to the point where you got to get what ever a motor or transmission you need a new car.. I am sorry that I did and spent so much money in this and got nothing in return! Beware!!!

I've been paying CarShield for about a year now. And when I need car shield, they tell me that they don't cover that part. What a scam, takes peoples' hard earned money and kick em to the curb. I'm going to tell everyone that will listen NOT TO BUY CAR SHIELD IT'S A SCAM...

I have a 2017 ram 3500 diesel 4x4 truck at 116,000 miles it went into limp mode and started to shift strange. I called car shield and they said take it to a shop they recommended. They checked it out and the transmission was not working properly, car shield took over 2 months to approve the transmission change.

So got the first one in and it did not work, took another month to get the second one. So all together I was out a truck for 4 months, I keep calling the mechanic keep calling to get nowhere I ask if they could go 4 months without a ride then they got a bad attitude.

I would not recommend them do your homework look it up on bbb and find out for yourself.

Hello, I am Martin Cleckley a former customer who got a junk transmission put in my 09 h3 hummer that car shield provided which has been slipping since it was put in by Bower Chevrolet and car shield refused responsibility of where the transmission came from and the part I had to pay for I still have my paper work of the repair

Car Shield Sucks and I will be taking them to court to shut them down. So get ready you're done...

They don't cover everything they say, also towing is only up to $100.00 and the car rental is only if the repair is longer than 4hrs but the time that you'rE waiting for parts does not count, and they don't cover all of the labor. so, don't believe the stars...

There is no need to give this company a rating they are as big scam. I purchased my insurance December of last year. I had no problems with my vehicle until recently which on October 3 I put my car in the Mechanics cause I saw it leak oil.

On October 5 they called me and said to me to send in every single receipt from the past 12 months to make sure I didn’t do or alter anything to my engine which I Have on October 6.

Finally I got a call about October 11 to see if I can do a teardown, if I do the tear down and they find that they do not cover it I will be responsible to put my engine back together which I told them All right do the tear down.

on October 13 my mechanic called car shield saying that the teardown has been done what do we do to after that, and they keep on notifying them in 24 hours you’ll get a response which I assume I would get a response on Friday which would be the 14th. Never got a call so I waited until Monday, never got a call which was the 17th.

So I took it in my hands and I called CarShield and asked them what is going on with my claim and that was October 18th. They said I should be getting a response by 3:30 that day, no one called me until 345 and told me they declined my repairs.

When I said why the agent told me one thing and when I called the next day there was a list of things of why they declined it and I told him why did he just tell me that.

At the same time I called the Mechanics that same day, they have no idea why they won’t cover everything. I said they called me Monday and told me that the previous agent quit. I got a new agent and he needed pictures of my engine to determine if they would proceed to repair or decline it so that’s what she did.

On top of that my mechanic also sent me every single email that was sent to CarShield. And in the contract it says that they cover the things that were covered on my car and they still denied it because they said there was carbon oxide around my pistons which my mechanic says that happens that’s the reason why you have the insurance it’s not something that you can maintain regularly if you don’t open your engine every three months or every year.

So I decided to fight this company even though I am out of a car and now I have to purchase another car because the cost of my car to get fixed now is about $10,000 and that’s including my rental that they did not want to cover the labor and the parts .

However I I did call them on October 19 and talk to customer service the young lady was very nice and respectful she basically told me what was going on and I did explain to her that the agent did not explain all those things to me and I told her I’m very upset and she personally said to me you’re lucky that you got a call in 20 days after you put your vehicle in the mechanics there is people waiting for months which I was very shocked about.

She personally said I understand your situation you need to dispute your claim and then hopefully they can realize what they’re doing wrong and I was like why didn’t the agent tell me to dispute it she says they don’t like people disputing their claims they were hoping that people would just let it go.

So I am spreading the word that car shield is not the best company that they quote from 2005 to have as an insurance for your vehicle if it’s broke down for parts and everything else like they quote.

I have called the business bureau about CarShield and they basically told me that they were classified as an F. I asked them why have they not been closed down and they said because no one proceeds to fight them.

I signed up for car shield in April of 2019, at $99 a month. My payments were made by auto payments every month. I never filed a claim.

Then in March of 2022, my car developed a ticking sound in the engine. I took it to a qualified dealer who diagnosed lifter and valve problems. They filed a claim with car shield and put me in a rental car while they waited for permission to fix my car.

Car Shield made the dealer jump through hoops for 6 weeks, asking for the whole engine to be taken apart and then photos sent and then proof that my regular maintenance was done according to manufacturers recommended schedule.

Over and over again. Then after $5,000 of a repair bill, including car rental fees, they paid $1,000! They are crooks who should be charged with false advertising

I had a HORRIBLE experience with Car Shield. I had been told that they covered several things that had come up with my car. I called to verify that what was the problem was covered and was told YES. However, Car Shield DENIED every claim that I submitted! I paid out a LOT of money to fix the issues. I was informed that Car Shield requires the mechanics to use "remanufactured" parts. The one part was my AC compressor. The remanufactured part only comes with the "clutch" attached. Car Shield would cover the compressor but not the clutch, therefore, the claim was denied *this was the second time because they suggested that I have another diagnostic done at the dealership). If I had put the money into my savings instead of paying it to these deceitful people ~ I would have been able to get my car fixed. Don't waste your hard earned money with these people!

KASmith

I am glad I didn't let them HIGH PRESSURE me into a policy after reading all of this! Their rep told me I shouldn't be buying the car if I can't afford to purchase their Diamond plan! REALLY?! What an insult!!!

After paying for CarShield for 2 years at Diamond Status, I cancelled my coverage. They did not pay for a single repair on my car. Don't waste your money, They will not approve any repairs. Put your money into an emergency fund or savings account for any future repairs. This will save you a lot of heartache trying to depend on CarShield for any repairs.

I purchased CarShield after a pricey repair ($1600.00+). When it was time for more repairs, I called CarShield and asked what to do prior to bringing my car in. I was instructed to bring the car in to the repair shop and give the person checking me in numbers to reach CarShield and start a claim.

I was told by the CarShield representative that would be all I needed to do. This was in the beginning of August (8/8/22). After leaving my car in the repair shop for a few days, I received a call from the shop with estimates on when parts would arrive, and work would be done (late September).

I was also told they couldn't get in touch with anyone at CarShield to start a claim and find out what was needed which prompted me to call Carshield for help. I was told by CarShield the repair shop needed to send documentation. This is something that should have been communicated between CarShield. I relayed the information to the repair shop who informed me CarShield was not very responsive.

Five weeks later, the repair shop called me to say my car was ready however they've not had any communication with CarShield. Again, I called Carshield to see what was holding up the process and was told the repair shop should reach out to the adjustor with a final invoice and after 2 hours, payment would be send. As this was the end of the day, the repair shop and I agreed to speak in the morning.

Again, I relayed the information, and the invoice was sent. The next day I checked in with the repair shop to see if payment had been received so I could pick up my car and found no payment had been received. Both the repair shop and I called CarShield. I spoke to representatives who said they'd check on it.

After getting off the phone with CarShield, I received a phone call from the dealership stating, "I'm so sorry to tell you this but CarShield is saying they aren't paying the claim because the work was not approved.

When I asked them why they didn't tell us what they needed, the person on the phone replied, 'It's in her contract'". NO ONE at CarShield mentioned this to the repair shop nor did they tell me when I called (as I shouldn't have had to).

I immediately called CarShield and received someone who spoke to an adjustor and confirmed the claim was denied because work was done prior to approval. I asked how this could be possible as both the repair shop and I were in communication with CarShield through the entire experience.

The reply I received was, "Sorry, it's in your contract". That day I ended my contract with such a SCANDALOUS company. Needless to say, in order to get my car I had to pay $1900.00

CarShield is a scam. I paid 2 years on my policy now the transmission is not running. First you have to to pay for diagnosis which was $150 and 2 days then you have to pay to tear your trans down $860.

The mechanic I talked to said 80% of the time CarShield says no. Talk to your mechanic first, he is going to tell you to take it somewhere else as they have screwed so many...need a tow 200 miles they pay $40, HaHa.

I have considered extended warranty insurance, and CarShield was among the considerations. I will guarantee, you no longer are - Ric Flair is obnoxious, ridiculous, and annoys the heck out of me every time I see your advertisements.

My vehicle is in facility repair for more than 45 days. every Time 9 more than 4 times) that I called Carshield, their answer are the same "waiting for papers". So I called to the repair facility and they told me "we are sent the papers more than twice". Carshield (customer service) refuse to call the repair facility to see what's going on to help the customer. I'm in the middle of, and is totally uncomfortable, and still not car available.

Car Shield is a terrible warranty company. There are much better companies out there, they take the people of color's money and they use it for the white people. Do your research they pay out less claims for blacks and use that money on whites.

They have a lot of good reviews because of of them are from white people that prey off money people of color provide. Every time you call for claims they always states it doesn't cover my husband paid over 3k for warranty and got no claims fixed on his vehicle.

Car shield will soon go out of business for treating customers this way. They will reap the fruit of their dishonesty , and it won't be good fruit.

Don't call anymore. If you do I think a lawsuit will be in the works. Your firm sometimes called 3-5 times a day, drop me from your list

My GMC Denali has magnetic ride control system air shocks which locked up on me. Took it to my dealer and filed a claim with CarShield and it was denied? Without this system you really don't really have any suspension...so the contract says the suspension is covered? Read the small print, it's not covered ??? All I can say, do not buy Car Shield they are the most crooked company I have dealt with in my life...