Care.com Reviews

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Care.com Customer Reviews
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Not worth the money
It's a scam site
I took out a one month subscription in early December to find an animal feeder for Christmas (no success with this but that might not be the fault of the site).
Then, without notifying me of taking further payments, or sending receipts, care.com continued to take monthly payments of £29.
This is now April so they have quietly stolen £116 from my account and this would have continued until I noticed.
They are refusing to refund this money. I wish I could give a zero star review to help warn other people of this.
Not worth it
Do not recommend. I signed up and quickly realized that their postings are either fake or old. Only one person out of 20 requests replied. Canceled real quick.
Monthly subscription
It is hard enough to keep track of everyday parenting. I am very disappointed in the offer for a month payment yet is small writing it notes a monthly subscription with no refund policy. Way to go care.com to really care about parents needs!
Also website not user friendly
Don't waste your time with Care.com
Do Not Pay For This Service
Over priced. No providers available. Useless. Refused refund even though I cancelled within 24 hours of billing. Did NOT PROVIDE RENEWAL NOTICE AS REQUIRED BY LAW. DO NOT USE THIS SERVICE!
Steer Clear of Care.com
Tricking people into paying longer than you use it
Awful multiple experiences with Care.com in 2022
As Disgraceful and Criminal as it gets
No it is not it is as criminal, and disgraceful as it gets. I filed a complaint with the MA AG's Office and reported them to Citibank, which I will also include in this criminal complaint for their even processing credit card transactions to DEFRAUD the Elderly, I canceled my account almost immediately after I opened it, told Citibank this, and yet they still processed a FRAUDULENT Transaction , I would recommend you Cancel any Account you have with CitiBank for even taking Part in defrauding the Elderly. It is as disgraceful, and CRIMINAL as it gets.
Big scam
Please don’t trust them, unsubscribed from them but they still keep sending me emails. I'm sending them emails to stop it but they don’t care. Be aware...
Find people another way
Scam
Fraudulent Charges, Bad & Dishonest Customer Service
Care.com has fraudulently continued to charge our account after we left their service. Our bank is now disputing over $500 of charges with them.
Additionally, since we had left their service, upon seeing the fraudulent charges, I tried to communicate with them directly, but because I was no longer with their service, I had to set up a new account just to connect with their customer service. They will not accept phone calls and you can only communicate with them if you have an account.
This is bull**** and is a sign of a fraudulent company, IMO. This is by far the worst fraud and customer service I have ever received. We used them for our nanny's paperwork from 2017-2020 without a glitch. They were (past tense!) great.
When I called them, they answered and resolved my issues. From 2017-2020 they were great. But we cancelled our service in 2020 due to the pandemic (I have the emails confirming cancellation), but they continued to charge our account.
I gave up and finally contacted our bank which has put a hold on their charges. If you can find another service to manage your domestic service needs, do so. Do not trust this company. Something went wrong with them.
Limited value; don't bank on finding what you need with any ease.
The website and their basic online services are largely fine. After contacting more than a dozen individuals for senior care, though, many individuals' schedule limitations did not match their profiles; and several were unresponsive to messages, or did not follow up at all as they initially committed to.
Things fell apart completely in a few cases after I asked for references. Many did not show to meet or did not respond to phone calls after coordinating with them to discuss needs further.
If allowing the platform to connect caregivers and families, Care should provide some monitoring or option to provide feedback of these independent providers' "performance" during initial contact.
It is a reflection of Care's value and service, and not something that they can wash their hands of as a result. I know I won't use or recommend the site.
So, what are you saying ... that CARE.COM itself (platform-site) isn't effective ... are their fake or just exaggerated 'care-givers' ... the 'verification' process ... can that be phoney?
This Company Is a Scam, We Don't Work for Free
This company is a SCAM. My husband signed up last month to be a care giver. He has over 20 years of experience working with the elderly and disabled. In March 2022 he was hired by someone on the sight to take care of 2 people in one home and STILL HAS NOT BEEN PAID as of April 1, 2022. Yet care.com has taken another monthly fee out.
We have searched everywhere for a number to speak with someone about this matter and haven't gotten one response. We have emailed them SEVERAL times about this matter and not one response. THAT ISN'T OK.
He provided a service to not just 1 client but 2 and should be paid accordingly. If you are reading this and thinking of becoming a caregiver my advice is to choose another company. Unless you like working for free!!!!!!
Why do I need to Join to see a message?
Care.com is a Sccam
Watch Your Credit Card Billing
I applied for service and was billed twice - One charge was a monthly charge $ 38.11 and a second charge $42.41.
After one month they responded by email and stated I applied for premium membership + Combined Check Plan which is a scam. Immediately deleted my account - its a scam and no one cares and replies take weeks if at all.
I totally agree
My experience too! They hide behind emails that are never responded to in a timely manner.
Do not give them your credit card info!
They absolutely ignore cancelation requests and keep billing you monthly and giving minimal credit!