We had a very negative experience with the service while looking for a nanny able to commit for at least a year under contract. We just cancelled a premium profile, which we kept for several months and realized that we wasted $35 a month for at least 6 months getting absolutely nothing out of the service.
Pretty much most of the nanny profiles are not up to date in terms of availability and they use the nanny job as a way to round their income rather than making one with enthusiasm. It also looks like many of the nannies listed are pretentious amateurs that expect a family to comply with their availability rather than being flexible and comply with the availability of who is providing the job, the employer, the family.
Besides a very poor pool of nannies, also the service and membership have nothing to offer, no special hints, no other types of connection between family and candidate (we contacted each candidate by looking at their profile - only three candidates responded to our add). In summary, we lost completely our hope on this service despite the initial hype about having found a potentially great one.
I then posted a review to the BBB, which correctly black-lists care.com with a 82% negative experience rate!!! I received a useless answer from care.com through the BBB, which sounded very much prepackaged (same answer template for all the negative review they receive - I assume they receive many..)
After the bleak answer I tried to contact care.com customer service and discovered that the number is just a very long maze of automated messages with no real operator behind the phone. Can it be any worse?