Care.com Reviews

I posted my profile/résumé on this site over a year ago and have yet to hear anything from anyone in legit fashion. As a professional and independent caregiver I find it hard to believe no one has contacted me (except for two 'healthcare agencies' promising a good salary in exchange for personal info.) I will not give money to this site, nor will I trust his site with my info. I have seen the complaints of excess charges for absolutely nothing in return and will not fall victim. Word of mouth is the best way to be hired by an individual.

I realized that when I signed up, I committed to 3 months of payments but then it renewed past that for another 3 months and they would not refund.

I signed up for a 1 month subscription, and although in the fine print it says it will be automatically renewed unless you cancel, I feel it goes against common sense when it comes to a one month subscription. The definition of subscription is agreeing to specified period of time, why would I agree to more than 1 month if I signed up for 1 month? It makes no sense.

Also there was no reminder email sent when the charges were made each month. The website clearly has emailing capabilities as I receive spam from them more than once a week as a member. They could have at least notified me they were charging me.

I ended up being charged for 2 additional months past the one I agreed to before I realized it, and I never even found a single care provider through this website. This website charged me over $100 and I got absolutely nothing out of it. I will never use this site again and I do not recommend it to others look for a provider.

I found my caregiver after only a week and while I only signed up for one month membership, they continued to charge me until I noticed it on my bank account. After attempting to contact them several times they still continued to charge my account. Many e-mails and phone calls later I thought I had it cancelled when two months later I noticed 12 dollars being charged to my account every month. They insisted I agreed to a one year contract the last time I spoke with them. I NEVER did. In fact the last time I spoke with them I was sure to let them know I would NEVER use them again. I guess they assumed that meant charge me for a year. Do not use this site, just ask neighbors, friends, family, or coworkers for sitters they use.

Have been on Care.com for over a year, started with the basic package, had no results even though I applied for well over 20 jobs or so in a 2 month period. Upgraded, thinking that it would give me a better opportunity to at least land an interview. No such luck, the upgrade to $20 per month was a waste of time and money. I replied to multiple positions with no response. Then I noticed that they were using the same pictures with different scenarios and rotating them monthly. A position that I applied for turned up 3 months later with a different picture and person, hunh? Major rip-off for both sides of the job seeking process. Give them my Social Security number for a background check, no chance in hell. Also when you sign up check your email for a sudden influx of scammer emails, I had plenty.

I have had a good experience with care.com. with any method of finding a Nanny it will be difficult sometimes. It works both ways, some of the families are looking for someone perfect for their kids but want to turn you into there housekeeper. some want to hire you part time and then be available whenever they need you extra. The truth is that a lot of younger care givers are not responsible. It is also true that you get what you pay for. If you want someone to work 40 hours a week for $250 , what do you think will happen. I worked for a family who let me go for getting sick. They were all sick and home from work for days but when I came down sick a week later they acted understanding and told me to take the next day as well. When I showed up the third day it was "why are you here" said they sent me a text which I never got. Really? how would you like your Nanny to quit by text? So what I am saying is you have to learn how to interview. Meet many candidates, bring them over to evaluate their work , call their references. do not discriminate over age. A lot of older care givers are experienced even if they are not yet professional nanny's . I got started at 49. I was a stay at home mom and I love kids and I cook well and I keep the home clean. I do not want to be treated like I should do what ever you ask. The important thing is your child(ren) look for someone good with children first. Do not expect perfection, and do not think that your nanny will never be sick. If you can afford a high end nanny and your able to pay them very well you get more. for those of us who work for under $15 per hour , we can not fill every position your home needs. Not every nanny wants to be like part of your family either. Some of us want to work with children and we can be very good at it even though we may not want to be like family. If that happens it is a huge stroke of luck. But employers and employees usually need to stay somewhat professional.

I personally do not like the family around. It is usually much more difficult to find someone who wants to have you around all day and telling them what to do . Most good child care providers will do better making a schedule and knowing what they are going to be doing on their own.

I have had to browse through tons of jobs and apply to tons to find work , but I find it. I also get turned down a lot. People really can be difficult. I feel that unless you are paying me over $40,000 a year, I am pretty much your baby sitter. I see people looking to pay $5 per hour. Really? for your child? I pay more than that for someone to care for my dog when I go out of town. Don't think you are going to find servants easily in America that are going to like you treating them like a servant and then happily go about caring for your child. Keep the nanny satisfied with her job , pay a good wage and don't expect them to cook , clean , do childcare, run all your errands, that is called a servant . Now if you can afford a servant then let it be know what you expect.

I have had success finding work, I ask for the wage I want and honestly , I am working but would love to find a full time , good paying position with realistic expectations of me. so far I take serval part time and bartend on the side, which is better money to tell the truth. I am great with kids and that should be your number one priority when looking for a care giver. And realize that finding the right fit takes time.

I am looking for a job , but no one responds to my messages. So stupid

You sign up for a 1-Month Membership & they bill you monthly until you notice the charges on your bank statement. I found my nanny in 3 weeks, but paid for 4 months. Clearly they take advantage of busy people.

It may work for some families...but not for this one.

I am very unhappy with care.com and I am not happy with how it turned out. They would not allow me to cancel my account. I paid $80.00 now towards services I would never use.

I started my account in March. By May I emailed and called requesting to cancel. I sent 6 emails with no returned email. I had to change my profile to read "CANCEL MY ACCOUNT". I also had to call my bank to cancel my checking card to avoid payments going forward.

I hired three people, one was a no show, one let my kid play in the street (18 month old) and third wanted to be my new best friend and added me on facebook before we even had her over to watch our child.

I have found a friend through church that has helped me find a nanny. If you need a nanny, ask friends. Do not pay a site like this!

I joined care.com in the hopes that it would allow me to have a viewable profile with a link (like facebook or something similar) so that prospective clients could at least see that I cared enough to pay the $8 for the background check. I was totally wrong, wasted the $8, and am now really vehemently against the website. It's such a waste of time and money! Literally - there is nothing to even do on the site. I'm not sure what the point of it even is, and it is totally my fault for jumping into it. I'm just saying that it is a piece of crap website and DO NOT WASTE YOUR TIME OR MONEY THERE.

No one returns your emails and providers info are outdated. Called to get a refund and was told I could not get a refund. What a waste of time and money. I hope this deters someone else from getting involved with this site.

We had a very negative experience with the service while looking for a nanny able to commit for at least a year under contract. We just cancelled a premium profile, which we kept for several months and realized that we wasted $35 a month for at least 6 months getting absolutely nothing out of the service.

Pretty much most of the nanny profiles are not up to date in terms of availability and they use the nanny job as a way to round their income rather than making one with enthusiasm. It also looks like many of the nannies listed are pretentious amateurs that expect a family to comply with their availability rather than being flexible and comply with the availability of who is providing the job, the employer, the family.

Besides a very poor pool of nannies, also the service and membership have nothing to offer, no special hints, no other types of connection between family and candidate (we contacted each candidate by looking at their profile - only three candidates responded to our add). In summary, we lost completely our hope on this service despite the initial hype about having found a potentially great one.

I then posted a review to the BBB, which correctly black-lists care.com with a 82% negative experience rate!!! I received a useless answer from care.com through the BBB, which sounded very much prepackaged (same answer template for all the negative review they receive - I assume they receive many..)

After the bleak answer I tried to contact care.com customer service and discovered that the number is just a very long maze of automated messages with no real operator behind the phone. Can it be any worse?

No one replies to your applications, all my jobs I've gotten off of sittercity.com not sure if it's better from the parent's end, but as a nanny I definitely prefer it.

Found a wonderful caregiver for my elderly parents who live four hours north of me. Couldn't have done it without care.com!

Care.com offers the free basic membership to allow families to evaluate our site as a whole. We give the option to post a job ad and get applicant'ts for that job, and to search for providers that are listed in your area. This basic membership allows you to test out the site, and decide whether or not it is something you and your family would want to utilize. Job seekers on the site can sign up for free. They have the ability to view the entire list of job postings in their area, and apply to all the job positions on the site with a free membership.

The premium membership for job seekers offers the ability to message families who have not posted a job ad on the site, but have indicated what type of care they are looking for. When job posters upgrade to a premium membership and start actively hiring, we notify them that the subscriptions on the site are auto-renewing, and that it is a service that needs to be canceled when they are no longer looking to hire. We offer the automatic renewal of the account so that the members search for care is not interrupted. The membership can be canceled at any time, and this can be taken care of right through the members account.

When background checks are run by our security company, social security numbers are required to make sure that all of the information provided belongs to same person. We also offer an enhanced check that families can run for extra security if they wish to do so. We also provide a Safety Center page on the site for families or individuals that have extra questions or concerns about their security, and the process of hiring a caregiver through the site.