( 195 reviews )
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December 9, 2012
I posted my profile/résumé on this site over a year ago and have yet to hear anything from anyone in legit fashion. As a professional and independent caregiver I find it hard to believe no one has contacted me (except for two 'healthcare agencies' promising a good salary in exchange for personal info.) I will not give money to this site, nor will I trust his site with my info. I have seen the complaints of excess charges for absolutely nothing in return and will not fall victim. Word of mouth is the best way to be hired by an individual.

Laura December 22, 2012

If your a professional then when do you have time to commit to babysitting?

Zelda February 02, 2013

Laura, What exactly do you think it means to be a professional? Do you think the people that we pay to provide care for our children, our elderly loved ones, and our beloved pets should NOT behave in a professional and reliable manner? There is a wide range of caregivers. Some are occasional sitters working for extra pocket change, while others are trying to earn a living and are trained in various disciplines such as CPR, child development and healthcare.

Not only do you show YOUR ignorance with YOUR grammar (your sentence should have said "If YOU'RE a professional...), but your comment shows a serious lack of respect for those we trust to care for our family members.

Renewed for another full 3 months without me expecting it
December 6, 2012
I realized that when I signed up, I committed to 3 months of payments but then it renewed past that for another 3 months and they would not refund.

Automatic renewal of 1 month subscription
December 5, 2012

I signed up for a 1 month subscription, and although in the fine print it says it will be automatically renewed unless you cancel, I feel it goes against common sense when it comes to a one month subscription. The definition of subscription is agreeing to specified period of time, why would I agree to more than 1 month if I signed up for 1 month? It makes no sense.

Also there was no reminder email sent when the charges were made each month. The website clearly has emailing capabilities as I receive spam from them more than once a week as a member. They could have at least notified me they were charging me.

I ended up being charged for 2 additional months past the one I agreed to before I realized it, and I never even found a single care provider through this website. This website charged me over $100 and I got absolutely nothing out of it. I will never use this site again and I do not recommend it to others look for a provider.

Wendy December 29, 2012

I appreciate your comment. I am hearing a lot of this. I truly don't know why people can't just do good business without trying to "scam" everyone in sight.

Scams busy moms
November 29, 2012
I found my caregiver after only a week and while I only signed up for one month membership, they continued to charge me until I noticed it on my bank account. After attempting to contact them several times they still continued to charge my account. Many e-mails and phone calls later I thought I had it cancelled when two months later I noticed 12 dollars being charged to my account every month. They insisted I agreed to a one year contract the last time I spoke with them. I NEVER did. In fact the last time I spoke with them I was sure to let them know I would NEVER use them again. I guess they assumed that meant charge me for a year. Do not use this site, just ask neighbors, friends, family, or coworkers for sitters they use. Bogus site
November 28, 2012
Have been on for over a year, started with the basic package, had no results even though I applied for well over 20 jobs or so in a 2 month period. Upgraded, thinking that it would give me a better opportunity to at least land an interview. No such luck, the upgrade to $20 per month was a waste of time and money. I replied to multiple positions with no response. Then I noticed that they were using the same pictures with different scenarios and rotating them monthly. A position that I applied for turned up 3 months later with a different picture and person, hunh? Major rip-off for both sides of the job seeking process. Give them my Social Security number for a background check, no chance in hell. Also when you sign up check your email for a sudden influx of scammer emails, I had plenty.

Mike H December 09, 2012

Same thing here!! Lot a of scamming email, most of which are ridiculously stupid with no relevance to care positions

Laura December 22, 2012

20 jobs in 2 months in not enough at all...apply to every job in your zipcode..if your available to work when they need you or not..Leave your # for varibale care...most peolpe will say thanks I will keep it for when I might need it..Its like handing out fliers for pizza..some peolpe might say "application denied" but others will call when thier needs change..If you have proper references and you are avialble..if your only availbale on weekends then you can expect to work about 6 times a year..unless you find a family that will use you every weekend.

started my Nanny career here
November 26, 2012

I have had a good experience with with any method of finding a Nanny it will be difficult sometimes. It works both ways, some of the families are looking for someone perfect for their kids but want to turn you into there housekeeper. some want to hire you part time and then be available whenever they need you extra. The truth is that a lot of younger care givers are not responsible. It is also true that you get what you pay for. If you want someone to work 40 hours a week for $250 , what do you think will happen. I worked for a family who let me go for getting sick. They were all sick and home from work for days but when I came down sick a week later they acted understanding and told me to take the next day as well. When I showed up the third day it was "why are you here" said they sent me a text which I never got. Really? how would you like your Nanny to quit by text? So what I am saying is you have to learn how to interview. Meet many candidates, bring them over to evaluate their work , call their references. do not discriminate over age. A lot of older care givers are experienced even if they are not yet professional nanny's . I got started at 49. I was a stay at home mom and I love kids and I cook well and I keep the home clean. I do not want to be treated like I should do what ever you ask. The important thing is your child(ren) look for someone good with children first. Do not expect perfection, and do not think that your nanny will never be sick. If you can afford a high end nanny and your able to pay them very well you get more. for those of us who work for under $15 per hour , we can not fill every position your home needs. Not every nanny wants to be like part of your family either. Some of us want to work with children and we can be very good at it even though we may not want to be like family. If that happens it is a huge stroke of luck. But employers and employees usually need to stay somewhat professional.

I personally do not like the family around. It is usually much more difficult to find someone who wants to have you around all day and telling them what to do . Most good child care providers will do better making a schedule and knowing what they are going to be doing on their own.

I have had to browse through tons of jobs and apply to tons to find work , but I find it. I also get turned down a lot. People really can be difficult. I feel that unless you are paying me over $40,000 a year, I am pretty much your baby sitter. I see people looking to pay $5 per hour. Really? for your child? I pay more than that for someone to care for my dog when I go out of town. Don't think you are going to find servants easily in America that are going to like you treating them like a servant and then happily go about caring for your child. Keep the nanny satisfied with her job , pay a good wage and don't expect them to cook , clean , do childcare, run all your errands, that is called a servant . Now if you can afford a servant then let it be know what you expect.

I have had success finding work, I ask for the wage I want and honestly , I am working but would love to find a full time , good paying position with realistic expectations of me. so far I take serval part time and bartend on the side, which is better money to tell the truth. I am great with kids and that should be your number one priority when looking for a care giver. And realize that finding the right fit takes time.

Holly November 27, 2012

I am looking for a babysitting job and I message or apply for jobs in my area every day. I know my profile is amazing, and yet no one ever responds.

Kyle December 07, 2012

It might be because in order for people to respond they have to sgin up for a prem membership.

I am in a similar situation; I posted a job for a dog walked a week ago and have received 12+ responses. I am just checking around to make sure the site is legit before I pay the money for a membership. I’m hoping all the responses I have received are legitimate.

Laura December 22, 2012

I think something must be done about advertising for under the states min wage....why is this acceptable? imagine leavoing with baby or child with someone 40-60 hours aweek for under $ get what you pay for . I do agree with teens being able to watch school aged children for an allowance or weekend extra teaches responsibilty..Pay then $5 an hour for short term care 4 hours or less...(common sense). .Peolple put their babies in danger by leaving them with cut rate care every day on That should not be allowed....Min wage laws should be enforced. $10 is the suggested rate for proper care by yet they let peolpe advertise for whatever they want. This attracts peolpe with mental health issues..illegal aliens and all sorts of people wanting to milk the system.

Marketing s January 19, 2013

Totally agree with both comments above. I am not a servant. I am a Private Home Health Aide. I don,t work for less than 16.00 a hour. I am there to follow doctors care plan and to make sure that the client is cared for. My job only provides very light house keeping eg; trash, bed change, soiled linens, clean dishes after meals. Where does vacuuming, dusting and cleaning after everyone come into play and then they want to pay less than 10.00 an hour, are they kidding? If they want all that then they can pay me 40.00 a hour. I am not in the business to do cheap labor. I put on my website with a break down of what my job details are and even tell them there are government agency for low income individuals who can't afford care. Ugh, just can't wait to graduate nursing to go have a normal job without dealing with cheap skates.

Dee August 27, 2013

I hate to break this to you but as a nurse in some states you will be starting out at 30K a year and sometimes less. There are teachers who have a classroom of 30 or more students who average 35K a year and this can be with ten years of experience and a Master's degree. As a home health aide you are going to mainly be paid by agencies who receive medicaid funding. The reality is that you are most likely not going to be paid $16 an hour unless you have a very specialized skill set. If you are in any type of caregiving role you do serve. You are not a servant but you do serve your client. Unrealistic expectations and a false sense of entitlement will not get you employment. It is sad that people in the helping professions are not paid more but this is the reality. These "cheap skates" you label are usually the disabled who rely upon the system to find help just to survive their day.

Deborah Hemsworth May 15, 2015

Im laughing so hard at this a barely made it to the powder room. The average caregiver on gets $10 that is final..caregivers are not certified at all period. if a family is willing to pay more than that which most are not it is because the child has special needs , they have 4 or more kids or its a holiday..."Cheap skates"...If you had a proper education you would not babysitting to begin with. Nanny's in Beverly hills might get 18-25 after years of loyal service...and believe me they are cleaning toilets as well when the maid is not there.

No one replies
November 15, 2012
I am looking for a job , but no one responds to my messages. So stupid

Holly November 27, 2012

meee too!

Arfa December 10, 2012

Same here

Tess December 10, 2012

me three!

Laura December 22, 2012

Do you have a current background check on file? Do you have all 5 references cuurent and up to date posted? Do you have a professional looking pic posted? Are you available most of the time and just when you feel like working? Are you in college..or have another job? People advertise Im a full time nurse or Im a part time teacher..then when do you have time to babysit? or I have 5 kids and a special needs child so that means Im qulaified LOL

Deceptive Billing Practices
November 13, 2012
You sign up for a 1-Month Membership & they bill you monthly until you notice the charges on your bank statement. I found my nanny in 3 weeks, but paid for 4 months. Clearly they take advantage of busy people.

Not happy with
October 26, 2012

It may work for some families...but not for this one.

I am very unhappy with and I am not happy with how it turned out. They would not allow me to cancel my account. I paid $80.00 now towards services I would never use.

I started my account in March. By May I emailed and called requesting to cancel. I sent 6 emails with no returned email. I had to change my profile to read "CANCEL MY ACCOUNT". I also had to call my bank to cancel my checking card to avoid payments going forward.

I hired three people, one was a no show, one let my kid play in the street (18 month old) and third wanted to be my new best friend and added me on facebook before we even had her over to watch our child.

I have found a friend through church that has helped me find a nanny. If you need a nanny, ask friends. Do not pay a site like this!

Laura December 22, 2012

I am wondering how much you were paying thease co called caregivers?? I herar your story in blogs and different reviews the exact same complaint...But why would someone hire a caregiver when they cant afford it or dont wont to pay the going rate for Maryland?...I will let people know the TRUTH about babysitting...if a babysitter doesnt have at least 10 reputible references then dont hire her..not 3 references..anyone can pull 3 out of thier backpocket...and never pay a caregiver under $10 an hour..never hire anyone under 21 years of age..avoid college students...thease not so secret secrets will put parents on the path to finding great childcare.

Puppylips January 30, 2013

laura-who are you? please take spelling lessons : )

Dee August 27, 2013

The truth of babysitting by Laura the illiterate...

Deborah Hemsworth April 03, 2015

I just found this review. It is true what Laura said. Looking for a cheap cut rate babysitter under $10 an hour is very dangerous..unless your family of friends will do it for less. Desperate sitters that need cash or a reg paycheck will sit for almost any rate. Most of them are illegals from another country with no SS# or work permit. Many are also right out of the detention center and fake a background check. easily done since anyone can use anyones DL# and punch it in. Nothing on is verified. Not even CPR. The references are sometimes verified by but almost always by email. The emails are provided by the caregiver and can easily be made up then the caregiver emails back as the parent. I have emailed back as a parent and verified my own references when parents wont hand out the email..That is the only way to get it verified sometimes. College student will sit for 2-3 months at a time maximum most often. Their schedule changes and off they go.

What a Waste of Money
October 24, 2012
I joined in the hopes that it would allow me to have a viewable profile with a link (like facebook or something similar) so that prospective clients could at least see that I cared enough to pay the $8 for the background check. I was totally wrong, wasted the $8, and am now really vehemently against the website. It's such a waste of time and money! Literally - there is nothing to even do on the site. I'm not sure what the point of it even is, and it is totally my fault for jumping into it. I'm just saying that it is a piece of crap website and DO NOT WASTE YOUR TIME OR MONEY THERE.

DON't Waste your money
October 24, 2012

No one returns your emails and providers info are outdated. Called to get a refund and was told I could not get a refund. What a waste of time and money. I hope this deters someone else from getting involved with this site.

Janet November 26, 2012

outdated profiles would be my biggest complaint as well

Pompous website and visibility for a null service and null customer service
October 10, 2012

We had a very negative experience with the service while looking for a nanny able to commit for at least a year under contract. We just cancelled a premium profile, which we kept for several months and realized that we wasted $35 a month for at least 6 months getting absolutely nothing out of the service.

Pretty much most of the nanny profiles are not up to date in terms of availability and they use the nanny job as a way to round their income rather than making one with enthusiasm. It also looks like many of the nannies listed are pretentious amateurs that expect a family to comply with their availability rather than being flexible and comply with the availability of who is providing the job, the employer, the family.

Besides a very poor pool of nannies, also the service and membership have nothing to offer, no special hints, no other types of connection between family and candidate (we contacted each candidate by looking at their profile - only three candidates responded to our add). In summary, we lost completely our hope on this service despite the initial hype about having found a potentially great one.

I then posted a review to the BBB, which correctly black-lists with a 82% negative experience rate!!! I received a useless answer from through the BBB, which sounded very much prepackaged (same answer template for all the negative review they receive - I assume they receive many..)

After the bleak answer I tried to contact customer service and discovered that the number is just a very long maze of automated messages with no real operator behind the phone. Can it be any worse?

Laura December 22, 2012

I work this site and actually do very well with it as a nanny/babysitter..However I do agree with everything that you have said..I would never hire anyone from this service nor would I ever leave my own child with anyone from this service. doesnt care!

Wendy i December 29, 2012

Wow. I am so thankful for all these reviews! I am a "top of the crop" teaching nanny and I was just about to join the site to look for my next sweet family. How disappointing! Thank you everyone for the heads up!!

Not worth the money or time
August 23, 2012
No one replies to your applications, all my jobs I've gotten off of not sure if it's better from the parent's end, but as a nanny I definitely prefer it.

Wonderful experience, highly recommend
August 21, 2012
Found a wonderful caregiver for my elderly parents who live four hours north of me. Couldn't have done it without!

Sam October 27, 2012


EVA January 01, 2013


Meg March 07, 2016

* * * * * As a nurse who is experienced in forensic nursing, I totally disagree that Care.Com's website is a "wonderful" experience. I have done research on Care.Com after Jon Locke's death at the hands of a Care.Com provided caregiver. To date I have contacted over 300 Care.Com caregivers/nanny's and they all state that they have had none or few responses to their ad. Many never got a response. BEWARE OF CARE.COM'S SCAM. ! ! ! ! !
June 18, 2012 offers the free basic membership to allow families to evaluate our site as a whole. We give the option to post a job ad and get applicant'ts for that job, and to search for providers that are listed in your area. This basic membership allows you to test out the site, and decide whether or not it is something you and your family would want to utilize. Job seekers on the site can sign up for free. They have the ability to view the entire list of job postings in their area, and apply to all the job positions on the site with a free membership.

The premium membership for job seekers offers the ability to message families who have not posted a job ad on the site, but have indicated what type of care they are looking for. When job posters upgrade to a premium membership and start actively hiring, we notify them that the subscriptions on the site are auto-renewing, and that it is a service that needs to be canceled when they are no longer looking to hire. We offer the automatic renewal of the account so that the members search for care is not interrupted. The membership can be canceled at any time, and this can be taken care of right through the members account.

When background checks are run by our security company, social security numbers are required to make sure that all of the information provided belongs to same person. We also offer an enhanced check that families can run for extra security if they wish to do so. We also provide a Safety Center page on the site for families or individuals that have extra questions or concerns about their security, and the process of hiring a caregiver through the site.

Sue October 11, 2012

Why can't you talk to a human.....ever????

Sam October 27, 2012

YES... return phone calls.. VERY POOR CUSTOMER SERVICE.

Lucky r October 29, 2012

Thank you all for the comments!!! I was about to pay for the service!

Sam November 08, 2012

Did you just give 5 stars to your own company????

Anonymous November 15, 2012

Did you just give 5 stars to your own company????


Infant C December 14, 2012

When I noticed the same ad in multiple markets, I sent notice to, saying it seems there is a phishing or spamming scheme. My concerns were dismissed. It is horrible to see the same ad over and over. Takes credibility away from service. I then googled reviews of service and they are really negative. They won't last long with no trust from consumers.

Shaking M December 29, 2012

You have thousands of complaints of people continually being charged when they do not want to be. CHANGE IT!!! When people sign up for a month, bill them for a month ONLY. If they want to continue to use your service after that, then they will pay again before they can use your service. It is NOT rocket science. Stop being so greedy and disgusting. You could have had such better reviews! BAD BUSINESS.

EVERYONE January 18, 2013

Change your name to ""

Dee August 27, 2013

or...We Care about Ripping You Off

Meg March 07, 2016

***CARE.COM have you ever done research to see how many of your applicants get jobs or get referrals? YOUR PROGRAM IS FRADULENT AND SOONER OR LATER YOU WILL BE SHUT DOWN.