BioTrust Reviews

Dear Deb in Canada,

I think I'd need more information about your lifestyle in order to give you a complete answer. I know that I get up mornings at around 5:00am. I take my Leptiburn around 6:00am. I drink a shake about an hour later. I take Leptiburn again around Noon. I go to bed around 9:00pm. That gives me 9 hours before going to bed. The instructions for Leptiburn say to leave at least 6 hours between taking and bedtime. I made the same mistake my first day and could not sleep that night.

As far as it making you shaky and hyper goes, I do not know. I know how you can find out though. Go to www.BiotrustNutrition.com, there is a tab for the Forum page, join the forum page, it is free, and there is a wealth of information and support there to help you be successful and reach your goals. You can ask questions and they will be gladly answered, you will be glad you joined.

Hi Deb,

Each two-capsule serving of LeptiBurn contains approximately 200mg of naturally-occurring caffeine from green tea and yerba mate extracts. Do you have a known caffeine-sensitivity? You may consider using a reduced dosage (e.g., 1 capsule per dose), and you may also try taking your second dose earlier, like 12pm. Giving your body some time to acclimate may be helpful, after which time you can increase to the recommended 2-capsule dose.

It is difficult to assess tolerance, effectiveness, etc., after just one dose. Another potential option would be to take each dose with food, as opposed to on an empty stomach. This may affect absorption, but it may also help with what you're currently describing.

Remember, you are completely protected by our one-year money-back guarantee. If you find that LeptiBurn is not for you, you can also exchange it for another supplement that may be very helpful to you and your body transformation goals. We will gladly help you figure out what may be your next best option. Of course, you can request a refund if your prefer.

I would highly encourage you to allow us the opportunity to help you. We have a network of coaches prepared to assist you in your body transformation journey. You can contact our Customer Service Team directly (I'll supply details below). Better yet, you can register for our Online Community where you can ask questions, get free coaching help, interact with others, and much, much more. This is a great way to ensure that you achieve the results for which you're looking. We are here to help and happy to do so.

(800) 766 - 5086 (M - F 9a - 5p CST)

[email protected]

www.BioTrustBoard.com (Online Community)

We look forward to helping you achieve your goals!

Sincerely,

Tim

Rainwater..

That's great that you are retired. And it's great that you enjoy the product. However, people are allowed to give their desired review, as they see it along with their OWN experience- based on THIER pros vs cons. You do not have the right to ask personal questions, persuade their views or Input nor hinder their views as you see fit. I am sure the people know how to file their complaints with the company or customer service.

Please keep in mind- This is a place for experience reviews.

The more I have been through this entire threat of reviews, the more becomes clear about you- you seem to play "bad cop" & Tim is "good cop". Whoever "Tim" is- I don't really care. But if you are claiming not to be an overly pushy sales / customer- marketer for this bio company, I for one and as It seems, many others find it hard to believe that you do not have some type of agenda. Maybe you should just lay off the "selling" and "pushing" onto people regardless if you are or are not an employee. It's fair.

Hi, how can we purchase your product in South Africa. We have joined your programme and paid a few hundred dollars between my friends and me. Now we do not have excess to your products. I find it a bit disturbing that the entire Africa is high on fraud. Like any other country these crimes exist, but definitely not to alarming proportions in comparison to some of the countries that you distribute to. Please, provide me wiith an address of a distributer. Regards, paul

My sentiments exactly, Paul. I also bought the programme but am weary ordering these products ,in South African postal services are not that reliable. I have had stuff returned to sender only to be notified by the sender 3 months later when my post office did not. We really need a distributor in South Africa- especially in Johannesburg

I am so impressed, you really ROCK!!! I can not even guess how much better you feel in every way. Thank you for sharing with me and others some of the ways that you make things work for you. Your attitude is wonderful!

Another biotrust employee?

WELL LIKE SO MANY,AT A CERTAIN AGE YOU JUST START TO GAIN WEIGHT.IT'S FUNNY WHILE IN IRAQ AND EATING LIKE A PIG AT EVERY MEAL.MY WEIGHT WENT DOWN TO 158 AND THAT WAS FROM FROM 175. AND NOW I AM AT 188 AND I NEED TO GET BACK TO AT LEAST 168 OR 170.I INJURED MYSELF WORKING SO I AM NOT WORKING AND MISS MY DAILY ROUTINE.I HAVE READ MANY ITEMS ON WEIGHT LOSE.SO I ORDERED AND SHOULD RECEIVE MY SHIPMENT IN A FEW DAYS AND I HOPE THAT IN ONE MONTH.I CAN REPOST WITH A POSITIVE ONE.STATING THAT I AM LOSING WEIGHT.I AM WAITING TO SEE IF AN OPERATION WILL BE NEEDED TO CORRECT MY SHOULDER.IF DONE I HOPE THAT THE MED'S WILL NOT INTERFERE WITH TAKING THESE SUPPLEMENTS.FINGERS CROSSED THAT ALL GOES POSITIVE.

Sounds like bs to me .... Especially if that nutritionist is isabel de Los rios. She's a scammer too. Her business and this one are in cahoots!! Save your money people and run far away from this company.

Fake- it's again you-

Dear Kelly and Scam,

I feel so sorry for you! Really, what is the real problem with you? You could turn your lives around, you should make that your goal. I challenge you! I only do that because I really do care for other people. It would just make you feel so good about yourselves, maybe you have never done that and do not know how it feels to be happy with yourselves and others. It feels GOOD!!! There is nothing like it. All you need to do is talk to someone about your real problems and fears. Who do you hang with, maybe there are better friends to hang with that will give you the real emotional support and help you need. Please reach out for that, it will open a whole new world to you that does not include anger and rudeness, you deserve to give yourselves that chance.

Hi Carlos,

I think you are on the right track. I started taking Biotrust products not too long ago myself. I started with the ProX10 because I wanted to make sure that all the internal plumbing was working right. I have tried other probiotics that were just as expensive and they did not work, I believe it was because they were not encapsulated like ProX10 and were probably old as I bought them off the shelf in a store. I was so impressed with the results from the ProX10 that I then purchased the Leptiburn and the IC5. I just started them a week ago and the very first day I could feel results. If I were you I would get the Leptiburn and start them together because they work so well together. Now from what I understand it is key to take these supplements exactly as the directions say to and also make sure you are doing some sort of exercise that will fit into your lifestyle and also make sure that you are on a healthy diet. Biotrust has a Forum page on their site that you could join, it is free, and learn how to take care of all these issues. There is a wealth of information and support on the Forum. Look for the Forum tab up in the right hand corner of their sight which is wwwBiotrust.com. I really wish you well in your endeavors!

Why is 'Rainwater' so dedicated to supporting this company - are they paying 'Rainwater'? Whether or not the products work, it looks really REALLY suspicious!

Hi STG, I like to share when something has helped me, I have always been one to help others. I am a recently retired person on a fixed income that finally has the time to take care of myself. Yes, I have been scammed by various products and feel that I threw my hard earned money (retirement fund) in the trash. I am not an employee for Biotrust, I just know an excellent product when I find it.

It sounds to me like this person did not give the biotrust products a chance. These are not drugs that work overnight on everyone. Lifestyle now and in the past have a lot to do with results and how quickly they may show up. I would suggest giving it an honest chance before wanting money back and joining the Forum page for support and instructions.

Now this person either did not give them an honest chance or they are the jerk. Biotrust products are the best products that I have been able to find anywhere and believe me, I have wasted a lot of money on products that do not do what they claim, this person sounds like they are angry at the world and are taking it out on Joel and Josh.

Instead of giving explanations here- you need to refund the money you charged on my Visa- as promised in your videos.

***** Stop fooling inocent people and scamming them- I will be reporting you to better business bureau !!!

No Rainwater - this person sounds like they didn't get "their" money back (even if they can't spell "their")....

It sounds like they requested a refund.... And didn't get it (yet). Please don't report your own beliefs as facts, it is confusing to the average person that cannot tell the difference - which in turn is counterproductive. Cheers!

Hi Nick, I do not claim to know the particulars for this person but if they did not save their empty bottles for the refund, like it clearly states, maybe that is why they are not getting their refund?

Hi Q,

Have you tried calling our Customer Service number to assist with your request? If not, I would encourage you to do so:

(800) 766 - 5086 (M - F 9a - 5p CST)

I would gladly reach out to you personally or have a Customer Care Specialist contact you, but I am not able to arrange this without your name. If you would care to provide that, I'll be happy to make sure that this occurs.

As promised, you are indeed completely protected by our one-year money-back guarantee, which entitles you to a full refund or exchange. You can read more here:

http://www.biotrust.com/return-exchange-policy/

As far as the auto-responders, they are in place in an effort to more efficiently serve our outstanding customers. We have Forums in place where many folks can get their questions answered. That being said, all e-mails are reviewed manually, and if we have not gotten to yours already, we will soon. I certainly apologize for any outstanding delay, as it is our goal to provide each and every customer with a fully positive all-around experience.

As mentioned, if you would care to provide any additional details where I might be able to locate your contact information in our database, I will gladly arrange for a Customer Care Specialist to reach out to you personally to assist with your request.

Sincerely,

Tim

Right on Dr. Chown, I am so happy to hear that there is a Doctor out there that really cares to help people with some good natural products like Biotrust. Kudos to you!!

Liar!!! These products are useless!!

RW,

What's your affiliation with this company? You're constantly on this board and it's obvious you have an investment in it.

I'm the person who asked you the question

Dear RW and Amalie,

All you have to do to find out who I am is to read my review. No, I have no affiliation with this company other than loving and purchasing their products.

"Rainwater"

You have been on this site, pushing an agenda.. For what reasons is anyone's guess.. You stated - to "know who you are is to read your review". Well I have read your review, I noticed a key point of your 'posting' dates.. You reviewed after the fact of being quality assurance review control on behalf of biotrust.- meaning you posted your review days after preaching to people about the product.

So, my question to you was as stated yesterday, what exactly is your life long area of expertise?

How can you rate something you haven't tried???

I agree with Sue. You could give every company 5 stars by what you hear so that is a meaningless comment.

Really?? How can you rate something you have not tried?

I disagree with Sue. Word of mouth is the best testimony ever. It means that there is a vast community of people out there that are getting help with these products and I happen to be one of them. I do realize that there a lot of scammers out there because I lost some money to them, then by word of mouth I found Biotrust products. These products are the best anywhere if taken as directed and there is always the Forum page for support, Josh and Joel really do care.

word of mouth from GENUINE people might be best testimony ever

Joel and Josh logging on and pasting fake testimonies on the other hand is COMPLETELY useless and misleading. Wake up

Dear Wake up,

I find you very offensive. If I were unhappy about something I'd get as far away as possible. It is a waste of your time to try to spread your fears. Your fears are growing in your mind in a very destructive way for your well being. Negative begets negative, positive begets positive! You are the one that needs to Wake Up.

I just want the product is SA. I am not worried about any of your pathetic comments. How I rate the product is up to me; and I have a friend in the States who said the products are awesome and has all worked for her!

Can the team kindly answer my question? I want this product to be shipped to SA!!

Thanks

rainwater you just made up my mind on not buying this product. your negative feeds into me making up my mind

I am a real person out here that heard of Biotrust products by word of mouth. Why is it so hard to believe that people are getting help from these products, Eileen, you should be happy for this person, maybe you have never been in pain or maybe you are simply jaded!

because you are so devotedly supporting these people - looks fishy

Ginger, I am so happy for you! Thank you so much for sharing with us, you are a true testimony, not only for Biotrust products, but for setting goals and working towards them, you rock!!

rainwater you smell very fishy.

Dear Smells like a fish,

Is this fun for you, I hope so because you sure do not impress anyone. It seems FISHY to me when all a person can do to have fun is sit around shooting off one liners, trying to stop people from getting real help. Do you happen to be a competitor of Biotrust?

Hi Kathryn,

First and foremost, on behalf of Josh, Joel, and the entire BioTrust Team, I would like to thank you for your recent order. We truly appreciate our awesome customers, and we want to ensure that you have an entirely positive all-around experience. As a token of our gratitude for your support, I will be contacting you personally to share a special gift certificate that you may use in the future.

If you have any questions about your order or if you would like to make any changes, I encourage you to contact our Customer Service Team at your earliest convenience. One of our Customer Care Representatives will gladly assist you:

(800) 766 - 5086 (M - F 9a - 5p CST)

[email protected]

I would like to remind you that while the active ingredients in IC-5 have been clinically proven to reduce blood sugar and improve insulin sensitivity, our products are not intended to treat, cure, or prevent diseases such as diabetes. If you are diabetic and/or take prescription medications, we recommend that you discuss the addition of IC-5 with your healthcare professional. The same is true for any adjustment in nutrition and exercise.

That being said, we are extremely confident that you will be very pleased with IC-5 and the health and fitness benefits it helps you achieve. In addition, please feel free to let us know how we can be of assistance in helping you achieve your goals. We have nutrition and exercise coaches available (for FREE) over at our Online Community who ready, willing, and able to serve. Our ultimate goal is to help you achieve yours.

As far as the order process, you are not required to select any of the offers that are presented to you at any time. We do offer specific sales to VIP customers during the process. For example, you were able to purchase extra bottles of IC-5 for $39. This special price is NOT available on the website. Likewise, you were able to purchase LeptiBurn for $49 apiece, a price which is normally only available when you buy in quantities of 6 or more.

Thank you again, Kathryn!

Sincerely,

Tim

Kathryn,

I'm fairly new to Biotrust products and also in my 60's. I just want to tell you that in the past I have bought products from other companys and in this day and age this is simply the way it is done. I know at first I was confused and actually had to call a company on the phone to cancel. Now I have learned to take my time and read everything. I feel that you are lucky to have found Biotrust and not some other company because I have been very happy with the results from these products and have recently ordered another one, I'm very excited to start it. I'm sure that you will love your Biotrust products.

if you could email me and let me know how it goes my email is [email protected]

Rainwater,

I must respectfully disagree with your comment "in this day and age this is simply the way it is done". I live in a remote area of the US and I buy on-line a lot. Hundreds of vendors and thousands and thousands of dollars. I have been doing this for many years. I rarely run across companies that use these types of sales techniques. In my vast experience it is not the norm. I am not confused, however, I will admit I am in a hurry. That is why I felt I wanted to write to warn others to be cautious when ordering.

That being said, I received my product yesterday. The order is more messed up than I first realized, so, I will have to figure out what I want to do and call, when I have time. I will start taking IC-5 and Leptiburn today. Even though I do not like the way these people operate, I really want this product to work, to do what they say it does. I will let you know how it goes. I will be sure to copy you, bblack.

Kathryn,

Thank you for pointing out that your experiences online have been different than mine. I am sorry for your experience with Biotrust as I have not had any of these problems. I agree, I think calling them is the best way to settle it.

As far as the leptiburn and IC-5 working, my experience has been so wonderful. I think that my body was screaming for the nutrients and hormone support that I have started receiving from these products. Please do keep us posted on your progress, join the forum page on the website, you will find so many others there that are just like you, besides, I'm interested to follow your progress, I know you will be successful.

see another post LOL

I agree with aro ..

... Rainwater seems way too concerned with everyone.. seems like someone may have a vested interest in the company??

Everyone: sometimes people just care about others and add their comments to contribute to the well being of the world and then defend themselves when falsely accused. I believe Rainwater and think people need to be less narrow minded and less conspiracy-minded. I haven't ordered the products and probably won't just because I don't currently have the money. To make sure I don't work for Biotrust, look me up: Marsha @ Halstead.com

Hi Steph,

There are 120 capsules in each bottle of IC-5, which equates to 60 two-capsule servings. Used twice daily, this indeed ends up supply 30 days worth of product. What's more, we offer money-savings packages that allow you to get IC-5 as low as $49 per bottle. Add to that ongoing sales (i.e., 20% off for registrants of our 12-Week Body Transformation Contest), and you'll be saving significantly more than if you attempted to source the ingredients yourself, which brings us to the next point...

If you source the ingredients yourself, you're making many, many assumptions. How do you plan to go about guaranteeing the purity and potency of each ingredient? Let's take the cinnamon for example. Is the source of your cinnamon guaranteed to be as potent as that which we use in IC-5? Further, is it the right type of cinnamon? If so, has it been tested to ensure that there are no levels of coumarin present? That's just one example, and I'd be happy to run down the list for each of the four remaining ingredients.

We go to great lengths to ensure the potency, purity, and effectiveness of our premium, all-natural supplements. You can read more about the 7-Stage Research & Testing Protocol that each ingredient and each product goes through at BioTrust.com: http://www.biotrust.com/quality-assurance/

On top of all of this, you are completely protected by our one-year money-back guarantee. If the product doesn't work for you, you'll get your money back—no questions asked. What happens when you find out that your homemade concoction isn't what it's supposed to be or doesn't work for you?

I know there are many, many questions and thoughts to consider, but that's why it's our privilege to be your resource for honest nutrition and health information. We take the guessing game out of the equation by offering you the highest-quality, most-effective all-natural products on the market. Ultimately, you can end up saving more money and get far better results by choosing a company you can trust.

I hope this helps.

Sincerely,

Tim

Hi, just want to throw my two cents in here. I think you are right that it could be cheaper to buy it that way but why don't we all do it that way? I'm fairly new to Biotrust and the reason I choose to buy their products and not try to do it myself is because I'm not a scientist. I feel that you should know what you are doing to get the optimum results. Yes, you pay more that way, but I'm willing to pay for a product that has been fully researched by experts and not only that, I now know that that the products are the best.

yet another post lol why are you so concerned with EVERYONE???

It appears to be quite obvious that Rainwater has a vested interest in bio-trust. Do you really think people are that stupid, not able to pick up on your B/S. In my experience if a product is not available in stores and is only available online or mail order it is because its usually scam. its much harder and or impossible to return and get refund from a online/mail order only product, whereas a poorly made or over promised product sold at stores could easily be returned. I am not saying this product doesn't work, just saying sound FISHY!!... Buyer Beware!!!

Mike, thanks so much for your insightful post. I used leptiburn faithfully for three months and actually gained a few pounds. These expensive products do not work and I feel very badly for unsuspecting people out there like myself falling for this miracle weight loss product.

Steph, I would like to know where you bought all 5 ingredients separately?

Hi Eileen,

We are very sorry to hear that you did not have success using our premium, all-natural, scientifically-backed supplements. Please remember that you are completely protected by our one-year money-back guarantee. I encourage you to contact our Customer Service Team at your earliest convenience to get assistance with a refund/exchange:

(800) 766 - 5086 (M - F 9a - 5p CST)

[email protected]

That being said, I am not sure which product you were using. Did you reach out to us for assistance at any time during the three months that you used this product? We are committed to helping our awesome customers achieve their body transformation goals. We have a network of Nutrition and Exercise Coaches who are ready, willing, and able to serve our customers.

We have an Online Coaching Forum set up where you can ask questions, get free coaching help, interact with others, and much, much more. We also offer assistance through our Facebook page, our website, our Support contacts, and directly via e-mail.

That being said, we have many, many satisfied customers who regularly share their incredible results. I would be happy to reach out to you directly to provide additional coaching services; however, I will not be able to look up your name in our database with only a common first name. If you would like additional, free assistance, please comment here directly with your whole name and location or contact us directly using the information above so we can touch base with you personally.

Knowing that you've poured this much of your resources—in your nutrition and exercise—with no results is even more concerning to me. I am not entirely sure what "ate as they directed" means or the type of exercise that you did, but if you're doing everything "right," with or without supplementation, that plan needs to be adjusted specifically for you. We are here to help and happy to do so.

Sincerely,

Tim

Hi Tim,

Although your reply sounds a bit condescending, its appreciated non the less. I did contact customer support and spoke with a gentleman who was not entirely educated on your refund policy. He wasn't sure if I would get reimbursed or not because I only retained one of the empty bottles of Leptiburn...the other two were discarded. I would like to be reimbursed, but apparently I can't because I threw away the first two bottles?? I wasn't aware I was supposed to hang on to the empty bottles to mail back to you if I wasn't satisfied. Should I just take my chances and mail one empty bottle back to you and see if that works?? Your customer service rep could not answer this question definitively... told me to try it! One would assume that customer service would be well versed on this subject in particular. I'm not sure why you're not clear on the "ate as directed" meaning...does "The Fat-burning Hormone Diet by Joel Marion" ring a bell? Please refer to RMA#1282619 for my personal information.

Thank you.

Don't trust them.

Eileen, who do you think you are fooling? I'm sorry that your life is miserable, I truly am but to try to take it out on Biotrust? Another thing that bothers me is that you do not seem to want other people to get help. That is sad, maybe misery wants company?

I would suggest that you really do take these products faithfully for 3 months, exercise every day for at least an hour and eat as directed, I think that you might start liking yourself and others a lot more.

I have to say that in searching for actual people who have used it doing reviews, I found one regular user type person,not a trainer, or dietician or nutricianist...and she posted you tubes every day and by day 26 she had only lost 1 and 1/2 pounds and was also walking 2 miles and eating low carb two meals a day... unlike the promotes no need for exercise and can eat what you want ....so this made e NOT want to buy it. I have very little finances, and do not need a hassle getting a refund if I need it.Plus waste precious health time on something that is not going to work. It is true that anyone can post a comment and that many owners, will post to up their sales, so we do know that...Honesty would be nice, but we live in a world of self service over truly helping others, sadly

By reading these reviews I am noticing that Joel and josh can only handle feedback which says good things about there products-

The way you replied back to Eileen shows your low class. Actually your real class.

Beware of Joel and josh every one- you don't deserve to be treated like this.

Eileen - I couldn't stop my self replying back to Josh pathetic reply-

Joel and josh your attitude suks much more than your products. Both of you are not only miserable but cheaters misleading people and grabbing there cash.

Still haven't heard back from "Tim" regarding my refund... Not feeling the trust

I totally disagree with you. Tim is the one that answered Eileen and his reply was very respectful and full of information. I do not see a response from Joel and Josh here. Maybe you were talking to me?

sunshine-thanks for your post. You're only confirming what I've seen myself, and that's that besides 'professional' blogs and websites ('professional' being pages that have almost all had 'BUY NOW!' links on them for Biotrust and other products) the few actual people posting about Biotrust products bought into the video ads linked from other (trusted) sites and have found modern snake oil.

'Tim' and 'Rainwater', you're both so pathetically obvious sock puppets for the company-your 'PR' is just making your customers look more like shills than any other customer 'service' I've seen in a long time. Stop pimping your garbage while you're ahead.

Biotixic,

I feel sorry for you.

Wow!!! What an eye-opening blog!!! I was trying to decide if I would invest time and effort in your product, but after seeing Rainwater's insensitive replies, I definitely will NOT. Additionally, if special diets and one hour of exercise every day are required, you would achieve the same results WITHOUT taking any supplements! You really do prey on people and their emotions. It's a shame more people don't do extensive research before investing in these products. I'm glad you showed your true colors, thereby saving me a lot of $$$. Thank you so much for that!

Linda - great post!! I stopped taking leptiburn about 2 weeks ago and stopped that ridiculous cheat day and I'm down 5 lbs!!

Hi Eileen,

I am terribly sorry for the delay in responding to you here, and I deeply sorry if you found my response at all condescending. This couldn't be further from the truth.

Yes, The Fat Burning Hormone Diet does indeed ring a bell. :) I apologize that I did not ascertain this information from your initial review, as we do have a few nutrition plans available to our customers.

That being said, that is beyond the scope of this discussion and does not address your immediate concern. If you would be so kind, could you please contact me directly by e-mail? [email protected]

I will do my best to help you and anyone else who would like it. Thank you for your patience, Eileen!

Sincerely,

Tim

Rainwater, we all know you are a company shill. Stop already.

I'm not sold on the product one way or another....but if I ate a sensible diet and exercised at least 1 hour per day....I wouldn't need any weight loss aid. Eileen you should probably see a metabolic specialist because what you claim seems nearly impossible

Eileen what you are saying is nearly impossible to happend, because only by having normal diet and exercizing for a HOUR a HOUR daily, asuming that the hour is at least 30 min for 2 workout sets or even 20 min for 3 sets you cant be gainning weight, without either taking any kind of supplement. And if you are gainning is because you have a serious sickness thats harming you, so I will suggest that you see a doctor.

Gosh I wonder if the "special" diet and faithful exercise required with this "medicine" could account for any weight-loss?????what? you say its the meds? Funny but the ad I saw off facebook said no special diet or exercise was required--just the "miracle pills" every day--so which is it?---I kinda think the diet and exercise might be the cause of any weight-loss. But then again I'm not just a "concerned" highly involved "friend" like Rainwater, who of course is not compensated in any way for his/her constant and I do mean constant commentary--and no I don't work for any competitor--I think they're all a load of you know what--diet and exercise period is the only way you will lose weight - just so tired of seeing people get ripped off--I fell for a garcinia cambogia scam a month ago endorsed by Dr.Oz and Rachel Ray--I figured they wouldn't sully their reputations by pushing a fraudulent product--but money talks..

I do find the refund policy not making much sense. If I ordered 3 bottles of a product, and am asking for a refund, why do you need the empty bottles? Don't you have a record of what I ordered? Wouldn't you ask for the unopened bottles to be returned to you instead of empty ones? Or do you prefer that I empty out all bottles for return? Obviously it is a trick to make it harder for people who want a refund because not everyone will read the fine print behind the exciting "100% refundable guarantee for a year" and keep the finished bottles. If you truly are 100% refundable, hassle-free, and stand behind your products 100%, your record showing my purchase should be enough.

You have no idea if it will work for others just because it worked for you. I haven't seen any difference in anything since I've taken some of their products and won't order anymore.

If it is all scientifically proven, it should work for a number of users, but to what extend?

In scientific research on these kinds of products, the results are not Yes or No, but more like e.g. 'enhances insuline receptor sensitivity by 12% in 30% if subjects'.

Reviews where the reviewer can't/won't share details of how or what worked are pretty useless. Suffering a "heat stroke"? Not sure why that should even be a part of a weight loss review. Sounds like a paid reviewer.

Ferne,

We know that these products will work for others if they worked for us because we used them as directed and changed the way we were eating for real. Why don't you try that?

Youre review is a scam. How would you know if it is going to work for me? Nice try scrub.

The probably don't have PayPal because... they want your credit card number :)

Why would you give it 4 stars just to leave a comment. One star would have done it because you haven't tried it. Save your money,

Arnold and Ferne,

I guess everone is entitled to their opinion but you two just sound like you are vindictive because you are angry with yourselves because you can not find it in yourselves to truly follow a program for yourselves and you want to take it out on someone, why not Biotrust? Do some honest work on yourselves and I assure you, then people will not be so turned off by you because you'll change from a negative into a positive person. It is not easy I'll admit, it is hard but I know that if you really want to you can do it.

Who are you Rainwater? you sound affiliated with Biotrust and seem to make negative personal comments about anyone who says they had a problem and post that

.

Hi Sunshine, No I am not affiliated with Biotrust other than I purchase products from them that do work. I respond because I like to help people and when I think someone is purposefully trying to persuade someone else from receiving a great product, with comments like " They want your credit card number ", and all the support/information that they could receive on the Biotrust Forum I will respond.

Rainwater, I find that impossible to believe. Just like the claims of this product. As I stated above...........if someone diets AND does an hour of exercise everyday OF COURSE they are going to lose weight. This is a no brainer!!! If I did that I'd be a size 4. I'm not believing you for a minute!!

Rainwater is a Biotrust shill. It is obvious.

Hi Debbie,

I am so sorry to hear of that you are not completely satisfied. I would like for you to immediately email [email protected] or call 1-800-766-5086 and we will take care of you 100% and refund your money and make it right for you. I apologize for this experience and we will take care of you as best we can.

That being said, I would be interested to know how you measured progress over the course of the last month. That is, I would like to do my best to help you achieve the results that you desire. After all, with our without supplements, I am sure that you wish to obtain results. What kind of progress did you measure? Did you take scale weight, body composition, girth measurements, and progress photos? Can you tell us any more about your nutrition plan and exercise program? What are your goals?

It sounds like you may not have fully understood the trial offer we have available. As stated on the website, it is a pay half ($34.50) at the time of purchase and pay the second half ($34.50) after 30 days. In addition, it sounds like you also signed up for the monthly auto-ship deal, which allows you to save an additional 15% off the regular price while getting one bottle of the product shipped to you each month.

I will be reaching out to you personally to help you fully rectify the situation.

Sincerely,

Tim

Debbie, what didn't work for you may I ask? How did you determine this in a 1 month period? What are you trying to accomplish? It would be very helpful if you elaborated a little more. What you've written isn't a whole lot of help. thanks.

It didn't work for you because you only tried it for a month, it takes much longer than that to achieve results, and it doesn't happen instantly. The person has to also really LISTEN to the valuable information given, put it to use, and the results WILL come eventually with a healthy nutrition. (It's not a miracle pill and potions, it requires work and dedication to yourself.

I did not see where it would take a month to work. I listened to the whole thing Eric.

I tried it for 3 months faithfully with exercise...didn't work for me either!! Called customer service for refund...customer service guy didn't even know how the refund policy works. All I got out of him was "don't throw the empty bottles away" because they won't refund you without them even though they have you on record in their database and know exactly what you ordered!!!

Eileen

You have problems Eileen. Please seek help!

Hi fellow Oregonian, I am from the Eugene area. Debbie you should really listen to Tim, the first person that responded to you. He will give you real help. I just recently joined the Forum page on the Biotrust site, it is free. You can not pay for the kind of support and information you will get from the Forum. Please do not give up, all kinds of things factor into success....diet, exercise if only a little and following a program like the ones you will find on the Forum, it can change your life for the better in so many ways. Best Wishes to you Debby!

Hi Clare50,

Thank you so much for your interest in our premium, all-natural, scientifically-backed supplements.

The "Black Friday" sale to which you are referring is from last (2012) November (i.e., the Friday after Thanksgiving in the US). That sale, as with the majority of sales we typically run, lasted about one week. That promotion is no longer currently available.

However, we frequently run sales and promotions so our outstanding subscribers can take advantage of great savings. To learn about these specials, all you have to do is subscribe to our newsletter, which also entails great tips and the latest in fitness, nutrition, and health. To subscribe, simply sign up for one of our free reports. That's right, not only will you get access to great deals, you'll also get great information.

I hope this helps, Clare50.

Sincerely,

Tim

It is isn't Black Friday, so why would you think an offer for it would still be valid? So nothing is going on.... Obviously the link/ad is there in error. I just felt compelled to reply to your ridiculous remark.

wow, i was really considering trying this, but if this reply is from Biotrust, it is very rude and condescending, even if the consumer was wrong, you shouldn't reply with such a sarcastic smart type of remark. is this reply really form someone at Biotrust?

The first comment was from Biotrust and the 2nd and rude on was from JR in TN

Wow Chris - are you a bit sensitive??? I dont think anything in the reply from BioTrust was rude or condescending - just informative.

You only have your own experience to go by,

Wow JR, do you think you need to put other people down in order to make yourself feel superior? We are all people here and if you need to feel important then join the human race, have compassion and try to help people, that will make you very important.

Rainwater, you need to understand that some people have had bad and good experiences with BioTrust, and I want to hear them all to hopefully make an informed decision. You are making a believer out of me too that there is more to you than meets the eye. If I were BioTrust I would ask you to knock it off.

Is the IC-5 indicated for Type 1 diabetics? If so, is there a different dosing protocol. I take about 20-22 units of basal insulin and bolus for meals (about 30-35 units total). I hate chasing blood sugar numbers around and I am frustrated when at restaurants and at potlucks. Having something that can not only up my sensitivity and better use the insulin I have to take externally (hopefully taking even less) would be a dream.

Hi Deb B,

Thank you so much for your interest in our premium, all-natural, scientifically-backed supplements.

While the active ingredients in IC-5 has been clinically shown to increase insulin sensitivity and lower blood sugar in response to a carbohydrate meal, IC-5 does not treat, cure, or prevent any disease, such as diabetes. If you are on medication, you should continue to take your medication under the direction of your physician and must consult with your physician before using IC-5.

That said, don't worry as you're always protected by our 1-Year Money Back Guarantee and can return the product for a full refund if needed. If you have any medical condition, such as diabetes, you should not stop your medication, adjust your diet, or your carbohydrate intake without consulting with your physician.

Thank you!

Sincerely,

Tim

I saw the video etc but when I went to order it seems like it could only be done in th US. I am in South Australia and would like to try it. My email addres is: [email protected] if someone has the time to contact me.

Regards,

John

Hi John,

Don't waste your time or money...this product sucks and so does customer service!!

If this was a serious product it would have been submitted to a scientific study with double blind participants to assay it's value in increasing sensitivity to blood sugar. Please save your money, and buy the ingredients separately. This reminds me of "Extends" that says if 40 billion people have bought it, it must work. People like this are scum", feeding off poor, desperate people.

Hi Kelly and John,

Kelly, people that are worth listening to do not shoot out nasty one liners.

Conradical, you are radical. Get serious, the science has been done, and to actually tell someone to try to mix their own supplements? I hope that you do some work on yourself, maybe then you will not be so radical.

Rainwater, how much are you paid to be the company shill? You are so obvious.

Hi Donna,

First of all, thank you very much for your recent order! We certain that you are going to be very happy with the products that you ordered and the results they help you achieve.

If you have any questions about how to use the products, how to maximize your results, or what type of nutrition plan or exercise program you should follow, please visit our Online Community. There, you can ask questions, get free coaching help, give and get support from other users just like yourself, and much, much more.

I will also have one of our team members reach out to you directly to ensure that you are completely satisfied with your order.

Please keep us posted with your progress and feedback. We look forward to hearing about your results!

Sincerely,

Josh

Hi Donna,

On behalf of Josh, we would like to thank you very much for pointing this out this error. As you and I have discussed in personal communication, we sincerely appreciate you doing so in order that we can best serve you and other customers in the future.

We are in the process of addressing this issue and updating the VIP offer with a new product. Thank you very much for your understanding and communication. We appreciate you!

Sincerely,

Tim

Thank you, Tim, for restoring my faith in your company. If your products are half as good as your customer service I'll be a very satisfied customer.