BioTrust Reviews

BioTrust Customer Reviews
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AbsorbMax Changed my Life
Love Bio trust!!!
"Josh and Joel created BioTrust in 2011 after learning that the health supplement industry in the United States is essentially unregulated
Woo hoo! the wild west, lets get in....
SCAM
Hi Amy,
My name is Tim Skwiat, and I am a Nutrition and Exercise Coach with BioTrust Nutrition. Quite frankly, I am appalled to read about your experience, and I want to do everything I can to make this right for you.
First, we never charge any customer's account without their express consent (i.e., placing an order), and I want to work with you to make sure that all steps have been taken on our end to address this issue, which sounds like it may have been a stolen credit card. By chance, have you seen any other charges on your statement that you have not made?
Furthermore, I am shocked to hear about your experience when you called. This is completely unacceptable, and I would like to make sure that this is addressed promptly.
Please contact me directly at [email protected], and I will personally work with you to make sure that you are completely taken care of and the appropriate actions are taken.
Thank you, Amy.
Sincerely,
Tim Skwiat
Shaklee is the unprecedented leader in natural nutrition and wellness. 100 year history of purity and performance.
Plan your work and work your plan!
I can only attest to the effectiveness of the BioTrust products. After months of neglect diet and excercise I stepped on the scale on January 1, 2015. I am male 59 years old 6' 1" tall and to my shock I weighed a whopping 282.5 lbs. I was devastated. Soooo, I remember reading about and watching video's from BioTrust.
Well short of weight loss surgery (which I contemplated) I thought I will give their program a try. I ordered the shakes (vanilla cream is my fav) and the IC5, Leptiburn, BellytrimXP, Metabo 379 and Pro-X10. I got back on a excercise routine, not like I used to but following Joel and Josh's recommendations Intense interval cardio ( I use my Bow Flex tread climber with custom program slow/fast) and have integrated a weight program (something I have always hated) doing interval training high reps high sets routine.
As they say if you're willing to commit move on, me I am sick of being FAT!!! So for my first month I have changed my diet, 2 shakes a day with a protein and vege diner. Snacks I have nuts and beef jerky. I have eliminated diet soda's, which I was a fiend for and drink water only. I find with my excercise program of alternating days of cardio and weight training actually easier than daily cardio. I have incorporated a brisk walk (about 30 min) after weight training, I live in AZ so weather is rarely a problem. The walk is an added bonus and I think helps eliminate muscle stiffness from weight training.
So after all this yapping, has the program been effective? YES!!! I did my first weigh in on Feb 2, and after stepping on the scale and off 4 times (I could not believe what I was reading) the scale read 261.2 lbs. I lost 21.3 lbs in 1 month!!! I was shocked, and can't wait until my next weigh in.
So, has this been easy? NO, but the results speak for themselves. If you are willing to work at it and stay the course I think anyone can achieve fantastic results. My goal is to lose another 70 lbs. The longest journey starts with the first step, and I am a couple blocks down the road.
Not a paid or compensated endorser, just a regular fat guy trying to let the skinny guy out.
Name, anjp
Hahaha that last sentence made me laugh hard! Well done Danny you are doing great and I'm proud of you for keeping to your commitment :-)
Thank you Helen, I am progressing daily and I am excited about my next weigh in on March 2. I will post that day what my weight is. The program is working.
It's August now, how is the weight loss going sir? I just ordered the IC/5 and Lipiburn, hope you are progressing well
Leptiburn
I just purchased this product. I am hoping that this will help me in loosing the weight that I have gained over the years trying different diets and gaining instead of losing weight.
At 53, I do yoga daily to keep me flexible since my hips have been giving me problems over the years.
I'll keep you informed to let you know if this product does what it says it does or if it is another gimmick.
Wish me luck.
Try incorporating weight training also start with a 5 or 10 dumbell and do short rapid sets, I find this helpful and I am not constantly doing cardio. I feel the theory professed by Josh and Joel of interval training is key. I used to do long boring cardio's at set speeds ( Bowflex Tread Climber) but now use the interval setting custom program slow fast intervals shorter duration of time. Been on the program for 7 weeks now and have lost quite a bit. 2 shakes a day followed by diner of protein, veges and salad. I think the haters out there are looking for an easy fix, well there is none. It takes dedication and hard work, but I can attest it will work if you stick to your plan. PS, I also have had several cheat days eating carbs which gives you a nice break but is important. I use the supplements also which I have had no real problems with except for warm sensations at times but I believe that is the pepper extract in the supplement.
No help!!
Having read a number of rave reviews, I really do not, based on my experience, know what to believe. I am 81 yrs old, mobility limited to a Power Chair, so I am unable to do any exercises. All I can say is that after two bottle of BellyTrim XP had absolutely no success.
One just has to be careful about what appears to be "Snake Oil presentations. As the mistake was all mine in relying on one of many products that claim the same thing. I just eat it.
Hi Mr. Reising,
I hope this finds you doing well! My name is Tim Skwiat, and I am the Senior Nutrition and Exercise Coach with BioTrust Nutrition.
First and foremost, I just want to say that you're an inspiration. Here you are at 81 years young in a Power Chair, and you are bound and determined to continue to work as hard as you can to improve your health, body composition, and vitality. I tip my cap to you, Mr. Reising.
Would you allow me and my fellow Nutrition and Exercise Coaches the privilege of helping you achieve your goals? It would be our honor to do so. You may contact me directly at [email protected], or you may register for our FREE Online Coaching Community at BioTrustBoard.com. Either way, i want you to know that we're here for you and with you, and we'll be there every step of the way to help you achieve your goals.
While the ingredients in BellyTrim XP (and all of our premium supplements) are backed by randomized, double-blind, placebo-controlled human clinical trials, we would cherish the opportunity to learn more about you, your goals, how you're measuring your progress, and various lifestyle factors (e.g., nutrition, stress management, hydration, and physical activity, even though that may be a tricky one for you) to help make sure that you're on the right track.
I do want to remind you that as a valued BioTrust Customer, you are completely protected by our one-year money-back guarantee. If you'd like, you can get your money back, or we can explore exchange options that may be more suitable for you and your goals. You'll simply want to get in touch with our Customer Service department if you'd like to choose this path:
(800) 766 - 5086
Regardless, Mr. Reising, I implore that you don't throw in the figurative towel on achieving your goals. Like I mentioned, we're here to help and happy to do so, and we'll be there for you every step of the way. I encourage you to contact me directly or visit our free Online Coaching Community today so that we can assist you.
Sincerely,
Tim Skwiat
Senior Nutrition and Exercise Coach
Well done Mr Skwlat in handling this problem. I have been reading reviews before trying Pro-X10, and you have very nicely been dealing with criticisms and questions. I am intrigued with Pro-X10 but, like others, am fearful of spending too much $$ on another product that sits in my cabinet.
Do you have a forum where i can ask you some questions?
Hi Chanterelle,
Thank you very much for your kind words and encouraging feedback. Customer satisfaction is our top priority, and we are committed to providing our loyal and outstanding customers with excellent levels of service.
It would be my pleasure to assist you with any questions that you may have. You are more than welcome to contact me directly at [email protected], or please feel free to use our free Online Coaching Community at www.BioTrustBoard.com.
I look forward to hearing from you soon!
Sincerely,
Tim Skwiat
Director of Nutrition and Exercise
I have suffered for years with chronic gastritis to the point I could not leave the house most days (I am just 70). We have a small motor home and the most important item was a good bathroom. Well I ordered PRO-X10 and within 48 hours I was able to go out without pain and other side effects. I have continued to take it for months now and I must say I am 95% cured. At the moment I am on an antibiotic which has a side effect of C-Difficile. No sign yet. I only agreed to the antibiotic after a cat scan on my skull which showed the infection. I also buy other products and most take 2 to 3 months to show any real change but PRO-X10 literally does what it says on the bottle.
Weight Loss 101, or how I got fit with help from BIOTRUST!
I’m trying to find a before Picture, I can do a after selfie anytime. I have one from the summer previous to my weight loss which shows most of me, but shows my extended family as well. Anyway, here’s my Story, which I’ve just posted part of as a review on the site you asked me to:
In December 2013 my two oldest brothers were both admitted to the same hospital on the same day for the same thing – congestive heart failure. They both survived, but I woke up. I needed to loose weight and get back in shape.
So I got this link on a website that talked about loosing weight by using several different methods including what sounded the easiest thing which was to do something twice a day. What they talked about made sense because it dealt with hormone balances. Increasing Insulin sensitivity and increasing leptin production. They talked about their product (Leptiburn.) Diets I'd tried included high protein, low carb or no carb (which worked but really restricted my diet.), the mail order diet foods (which were really high in soy bean products, and many other fad diets. What I'd finally decided on was to get the LeptiBurn and use it in conjunction with a balanced diet (not the food pyramid) and exercise.
I didn't adjust my diet other than to cut out high sugar, high fructose corn syrup and all it's variations, and any foods that tended to spike my blood sugar levels for 9 weeks. Then I added in a reward day once a week for the next twelve weeks. And now I add in various reward meals throughout the week.
My exercise started with a rigorous routine of shoveling 18-27 inches of snow off my 350 foot stone driveway (something I don't recommend now without proper physical preparation - back pain/strain!) Then I started at a local gym doing a mix of cross training, aerobics and weight training. At first I was training 3 times a week for 1/2 to 1 hour. As I dropped weight I started doing more days a week. I finally went to multiple times a day 5 days a week with cross-training coupled with fat burning cardio in one workout, then High Intensity Interval Training the other work out. I kept the workouts to 1/2 to 3/4 of an hour each.
Over the 12 months I dropped from 235 to 174 pounds. As I dropped weight my wife and friends at first were amazed, but as I lost more and more they thought I was sick. The opposite was in fact true. I was able to get off High Blood Pressure medicine, stopped needing Prilosec and since I lost all the weight was able to get a drop in pressure (even though I still have Apnea) in my CPAP. I was still heavier than the recommended weight for a 5 foot 7 inch 63 year old man (which I believe is 155 pounds.) I felt like 174 was too light. I didn't look well. So over the next few months I cut back on Cardio and concentrated on Weight/Cross Training with a bit less cardio. I’ve tried different HIIT workouts that are for total body, ab focused. I find the total body (with an occasional ab focused session) the best. My workouts are still twice a day, 5 days a week but more intense in less time still. 1/2 hour per workout is about my max. I am now at a healthy, ripped and wired 180. I fit in clothes I haven’t worn in years including some very new suits and my old Army uniforms
I've since tried more of the BIOTRUST products. I love the flavor of their Low Carb Protein, I take their IC-5 before every meal containing carbs, I take their CLA (BellyTrim XP) twice a day, and just ordered their new product Metabo379. Unlike those mail order meals I swear by BIOTRUST products not at them.
I had placed my Order Number: #1286056
Ordered On: 12/12/2014 2:51:46 PM and have been told for free home delivery but now one month has been passed not did not received my order.
After writing to them they say that they cannot do anything .
I if they cannot do anything why do the company selll there product with the slogan "FREE HOME DELIVERY "
Ashu,
You don't say where you are. If you are not in the Continental US I doubt their "Free Home Delivery" applies. They are based in Colorado, and if they are shipping to a US address they can put a tracer on your shipment, but if not, their hands are tied.
Vr,
Rodger
PS. I do not work for them, I am also a customer.
Hi Ashu,
It looks like you placed your order as part of the BellyTrim XP free shipping promotion. According to your order history, you received 20% off your order as well as free shipping.
With that being said, International customers are responsible for paying any customs fees and/or duty taxes assessed by their local government. Unfortunately, we have no control over this whatsoever, and your order confirmation details only the amount collected by BioTrust.
For more information, please see the following page on BioTrust.com:
https://www.biotrust.com/International_Customers/default.html
With that being said, it's my understanding that you have been in touch with our Customer Service Department, and we have refunded your account in full, as per your request. While this transaction takes place immediately on our end, it may take 3 - 5 business days for you to see this reflected on your bank statement.
if there is anything else that we can do to assist you, please don't hesitate to let us know. You may also contact me directly at [email protected]. We are here to help and happy to do so.
Sincerely,
Tim Skwiat
Senior Nutrition and Exercise Coach
PS - Great job on your incredible health and body transformation, Rodger! Keep up the awesome work!
Jillian s
Her is my story. I have a very stressful insane job that really messes with my eating schedule and ability to go to the gym every day.
I try to eat pretty healthy, but I do screw up sometimes. I try and work out pretty regularly, but that is not always an option. I was trying to lose 50 with just eating better and working out, and it just wasn't happening. I wanted to find a healthy alternative to help boost what I am doing without totally screwing with my hormones and metabolism. I knew that I needed to add more protein in my diet, so I looked around to find products that had quality protein without the use of additives, artificial sweeteners and fillers.
After a couple of months of research, I found BioTrust. I love their BioTrust Low Carb protein powder. The taste is great and the quality is unmatched. I decided to try their Leptiburn supplement, since my eating habits were so irregular and it has helped significant'tly. I have since added the BellyTrim and have had amazing success with no side-effects. I am down a total of 38 pounds in 4 months. It doesn't seem like a lot, but it is the world to me. Like I said I have an insanely stressful job that doesn't really allow for regular eating, sleeping and working our habits. I tried for 10 years to lose the weight that I put on with my children, I am now taking it off safely and efficiently. I LOVE their products and am so grateful that I found them. I hope if you are considering trying them that you will do it. I have call the customer service team several times and have had wonderful help. Call them if you have any questions. TRY IT!!
I don't believe you!
So Far No Luck
I have been trying the IC5 for a few weeks now and so far have gained 1 1/2 lbs.
I will continue with the product since it may take more time to work.
At a future date I will repost my review with the results
Hi B Wilson,
I hope this finds you doing well! My name is Tim Skwiat, and I am the Senior Nutrition and Exercise Coach with BioTrust Nutrition.
It would be our absolute privilege to help make sure that you have a completely positive experience and achieve successful outcomes using our premium, scientifically-backed supplements. In fact, we have an online Coaching Community set up for our awesome customers like yourself where you will have FREE access to expert nutrition and fitness coaches, as well as folks just like yourself who are looking to improve their health and fitness.
We encourage you to set up an account today at BioTrustBoard.com. Our coaches are looking forward to getting to know you and join you on your journey. We're ready and willing to serve you. If you would prefer to contact me directly, it would be my pleasure to help. Feel free to e-mail me at [email protected].
We're here to help and happy to do so!
Sincerely,
Tim Skwiat
Senior Nutrition and Exercise Coach
I dont have a credit or online payment card, how can i buy , anywhere in Canada available?
Giving BioTrust another try.
Previously ordered LeptiBurn and took it exactly as directed. Believe I followed a reasonable eating/exercise plan, including the BioTrust protein powders, however, achieved no appreciable results. I asked for a refund and was granted a full refund as promised.
This time around, I'm giving the Belly Trim XP product a trial. I will take it as directed, continue my clean eating and exercise routine, and see if this is going to make any difference. I just placed my order moments ago, so, we'll see what happens in a few weeks.
I can certainly recommend BioTrust for their Customer Service and refund policy. The product is indeed palatable, there is no question about that. Results are quite another matter.
Ongoing benefits
I had placed my Order Number: #1286056
Ordered On: 12/12/2014 2:51:46 PM and have been told for free home delivery but now one month has been passed not did not received my order.
After writing to them they say that they cannot do anything .
I if they cannot do anything why do the company selll there product with the slogan "FREE HOME DELIVERY "
Thanks for this site. Except for the first review that reads like a shill's slick advertising copy, this was the site I found regular people giving their sincere experiences and opinions.
I don't believe this one either. I would bet this person works for Bio Trust
Genuine Products!!!
Can you say bull?
LeptiBurn™ IT WORKS!!!!
LEGIT!!! WORKS!!! I have not been paid to post to this forum, I do not work for the company either, I have been using Leptiburn going on 2 years in January. Starting weight: 240Lbs, I'm 5'4.
I have 3 kids, I've had a full hysterectomy.
Now: I'm 132Lbs. I stand behind this product 100%
I take as instructed daily. I recommend this to everyone I know!!!
do you think we can stop taking this product after achieving our desired result? thanks
I bet you do work for the company
Low Carb
AWESOME PRODUCTS
it's irony that the 1st time I checked out Biotrust products was through this site. I have received a spam mail on IC-5 and I actually viewed the whole video and found it too good to be true. So, I googled and tried to find proof that this product is a scam and was led to this site. Instead of reviews of it being a scam, I found so many positive reviews about it.
So, that's where the journey of my 17 year old son's weight loss began....
Benjamin has been a chubby boy since a child and by the age of 16, he is a huge 200 kg boy with 48 inch waist line. I was worried sick that he became so obese that he might end up diabetic or worse, having a heart attack. After all, the deadly genes did run in the family. So, when I stumbled upon this review, I just went ahead and got 3 bottles of IC-5 for him in Sept 2013. With the support of the great Biotrust Nutrition team, we drew up a diet plan for him. Initially, Benjamin was having horrible hunger pangs but after some adjustments, we finally settled down with a plan that works. We gradually introduced other supplements such as BT Low Carb & LeptiBurn. And my, LeptiBurn is an amazing product. That is one supplement he never leaves home without.
Fast forward 1 year to Sept 2014. It's been a long journey for him and I have never seen him so determined with his goals. Benjamin has lost total 70 lb and 17 inch off his waist!!!
He is now a healthy 130 pounder & a confident 17 year old with so much to look forward to.
Now, my 75 year old diabetic dad is also taking IC-5 and his glucose level has been controlled below 7 mmol/L. He is not the type who likes to swallow pills and when he asked for replenishment after the 1st bottle, I knew that it worked for him too!
My skeptic hubby who never believe in anything sold online especially supplements, has just started his 1st bottle of Belly Trim, a new Biotrust product. And my, within 2 weeks, he can feel his pants getting loose and even received comments from his friends that he lost weight! In fact he lost almost 10 lb, from 176 lb to 167 lb in 2 weeks!
What a way to celebrate Thanksgiving this year.
All I can say is millions of thanks to Biotrust for a healthy family and especially to Brian Murray, our coach, who has been always been there to answer every question we had. You are simply AWESOME and the BEST!!!
We are definitely spreading the words of your products in this part of the world and the least I could do, to leave another great review of your products for other skeptics like me.
Keep up the great work!
Angela Lim
Kuala Lumpur, Malaysia
With an education in Biology I find the explanations and claims to make sense, so I am about to try them. As for the "scam" claims on this site, I know from past internet-business efforts that it is also possible for websites to be pirated and plagerized, which could explain the negative experiences. Will let you all know how they work.
Cinnamon's A1C benefits are overblown
Hi ResearchGuy,
My name is Tim Skwiat, and I am the Senior Nutrition and Exercise Coach with BioTrust Nutrition. I appreciate your diligence in scouring the research, as we expect nothing less from our outstanding customers.
While the study that you shared suggests no statistical improvement in HbA1c, it does highlight several other important physiological improvements with cinnamon supplementation. In fact, the authors conclude, "The consumption of cinnamon is associated with a statistically significant decrease in levels of fasting plasma glucose, total cholesterol, LDL-C, and triglyceride levels, and an increase in HDL-C levels."
In addition to acute improvements in post-prandial and fasting blood sugar levels, other studies have noted improvements in HbA1c with cinnamon supplementation. For instance, the following study titled "Effectiveness of cinnamon for lowering hemoglobin A1C in patients with type 2 diabetes: a randomized, controlled trial":
http://www.ncbi.nlm.nih.gov/pubmed/19734396
Because you've posted this on a review page for BioTrust products, is it safe to assume that this is made in reference to IC-5, our advance carbohydrate management supplement?
It is important to note that, although studies show that the active ingredients in IC-5 have been shown to improve insulin sensitivity and blood sugar levels in response to carbohydrate-containing meals, it is not meant to treat, cure, or prevent any diseases.
Also of note, IC-5 contains a unique blend of five ingredient, one of which is cinnamon. Along the lines of HbA1c, the other ingredients in IC-5 have demonstrated significant improvements in clinical settings.
Efficacy of Berberine in Patients with Type 2 Diabetes (http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2410097/): Study shows that 3 months of berberine supplementation significantly decreases HbA1c (from 9.5% to 7.5%).
Efficacy of berberine in patients with type 2 diabetes mellitus.(http://www.ncbi.nlm.nih.gov/pubmed/18442638): Study shows that 3 months of berberine supplementation significant decreases HbA1c (from 8.1% to 7.3%) as well as insulin resistance.
Glycemic and oxidative status of patients with type 2 diabetes mellitus following oral administration of alpha- lipoic acid: a randomized double-blinded placebo- controlled study (http://apjcn.nhri.org.tw/server/APJCN/21/1/12.pdf): Study shows that 6 months of alpha lipoic acid supplementation significantly reduces HbA1c.
Flexible dose open trial of Vijayasar in cases of newly-diagnosed non-insulin-dependent diabetes mellitus. Indian Council of Medical Research (ICMR), Collaborating Centres, New Delhi.(http://www.ncbi.nlm.nih.gov/pubmed/9745215): Study shows that 12 weeks of supplementation with Pterocarpus marsupium significantly decreases HbA1c.
I hope that you find this helpful, ResearchGuy. If you have any additional questions, please do not hesitate to contact me directly at [email protected]. We are here to help and happy to do so.
Sincerely,
Tim Skwiat
Senior Nutrition and Exercise Coach
I have purchased BioTRUST PRO-X10 before. Today I see it advertised at Amazon also....but in different bottles and at different prices. Please advise.
Eleanor M. Fox [email protected]
Hi Eleanor,
I hope this finds you doing well! My name is Tim Skwiat, and I am the Senior Nutrition and Exercise Coach with BioTrust Nutrition.
First and foremost, on behalf of Josh, Joel, and the entire BioTrust Team, I would like to thank you for your loyal and continued support. We truly appreciate our outstanding customers like yourself, and we want to ensure that you have a completely positive all-around experience.
At this time, our premium, scientifically-backed supplements, including Pro-X10, are only available for purchase directly through BioTrust.com.
I took a look on Amazon.com, and I was not able to find any products that go by the same name. However, if you have found something that you believe to be the same—in different packaging and/or at different prices—please feel free to send that information to me. I’ll be happy to take a look, and I would sincerely appreciate you sharing that with me.
If you do see Pro-X10 or any other BioTrust supplements advertised elsewhere on the Internet—on websites like Amazon.com, eBay, etc.—these would not be sold directly from BioTrust. If this was the case, it’s likely that someone purchased the products directly from BioTrust.com and is re-selling them, which is against our policy.
While we go to great lengths to assure that our customers will receive high-quality, scientifically-backed, pure and potent products, we can not guarantee the purity, potency, or effectiveness of any product from a different manufacturer or retailer.
Thank you so much for your time, Eleanor. Please do not hesitate to contact me directly at [email protected] with any additional questions or information. Thank you!
Sincerely,
Tim Skwiat
Senior Nutrition and Exercise Coach
Hooray for BioTrust
BioTrust is the answer to my endeavor to maintain healthy lifestyle. I thank Josh and Joel for their help. I was struggling with belly fat for over five years and I have tried every sensible diet and exercise regimen but I was very unsuccessful and frustrated. Plateaus!!!!!!I!!!!!!!
am a researcher and I found BioTrust by chance. I was attracted to their company because every idea about health and weight issues are validated by one research idea or another. I say hooray for BioTrust because it is for real. Its products are for real. I have been using almost all their nutritional supplements since August 2014 and I have seen timely and magical results. For example, my BMI went from 36 to 26. My craving for sweets has reduced drastically-I feel good to know that I can pass on sweets. I was pre-diabetic and I am no more. My PCP was elated and told me to continue what I am doing. BioTrust also provided a community forum that is informative and the coaches are right there to help you along the way. I look forward to BioTrust community to learn and to encourage accordingly. Hooray for BioTrust.
Legit company, high quality products!
OK - I seriously NEVER write reviews. I am a skeptic at heart and am always looking for proof that a company is scamming people; I vetted BioTrust thoroughly before trying their products, even reading up on the BBB's website. Most of the complaints I have found about them are because of shipping taking too long or customers thinking they were being told they couldn't return products, and ALL of the complaints I have found were addressed immediately by BioTrust in a friendly and timely manner. So, I decided to give them a shot, and felt that I owed it to them to give a review.
The folks at BioTrust are knowledgeable, responsive, and friendly. I ordered a bottle of LeptiBurn about three to four weeks ago, and I have really loved the product. It doesn't make me feel jittery or stimulated, like a "diet pill," but it does help my body to register a feeling of satiety, which causes me to eat smaller portions. There are many days now where I bring my lunch to work and can only eat half of it.
Keep in mind, this product will not give you results unless you are eating nutritious food and exercising regularly - there's no way around that! But, as someone who recently cut my calories drastically, I was worried about going into "starvation mode" and experiencing a plateau, and that hasn't happened AT ALL.
I also love the fact that you can ask the team a question anytime and they will answer it right away - usually the same day! There's also a forum to read about others' experiences, and they are also extremely responsive on their Facebook page - they are definitely reading users' comments and want to rectify any bad impressions people may have of the company.
And, added bonus, they raise money for hungry kids as well as Make-a-Wish.
I'm a customer for life!
You work for them!
AbsorbMax Enzyme Complex
Hi Juju,
My name is Tim Skwiat, and I am the Senior Nutrition and Exercise Coach with BioTrust Nutrition.
Can you please either contact me directly ([email protected]) or our Customer Service Team at your convenience?
(800) 766 - 5086 (M - F 9a - 8p CST; Sat - Sun 10a - 8p CST)
We would like to get some additional information from you, as we take all events like this very seriously. In fact, we work directly with a third-party medical doctor team (https://doctortrusted.org/certificate/1812399/EN?Referer=www.biotrust.com) to ensure "Best in Class" FDA compliance and consumer safety.
In addition, you are completely protected by our one-year money-back guarantee, and if you are not completely satisfied, we will issue you a refund/exchange:
http://www.biotrust.com/return-exchange-policy/
It may also be helpful to understand how you were taking the product. Were you taking it according to label directions (i.e., take one capsule immediately prior to meals)? How long did you take the product?
Digestive enzymes, which are essential for the optimal digestion and absorption of the nutrients in food, are naturally-occurring in the body (i.e., the body produces them itself), although there are many factors (e.g., stress, lifestyle, digestive-related issues, food choices, cooking and processing methods, not enough stomach acid, etc.) that may negatively impact the body's production.
Generally speaking, supplemental plant-based digestive enzymes, like those found in AbsorbMax, occur naturally in nature and have an incredibly high safety record. With that being said, we take any event like this seriously, and we request that you contact us at your earliest convenience.
Sincerely,
Tim Skwiat
Senior Nutrition and Exercise Coach
Same thing is happening to me! I want my money back.
I am from the Philippines and I ordered e bottles of Joint33X of Biotrust last December 2015. It is now January 31, 2016 , yet I have not received my orders. I was assured by the customer service that they will look into my problem but told me that they will contact me. I have not heard a single update from them regarding my orders.
Bernadette Tan