StarScope Monocular Reviews

They SUCK!!!!!!

DO NOT BUY FROM THESE PEOPLE!

This company's customer service is really bad. I have been trying to find and get my products since December, 2022. I told them I did not get the product but they will not do anything to help find the merchandise. They will not ask for the proof of delivery from the post office they only contact you via email telling you the same thing. The website says it was delivered in January but they delivered it to the wrong address.

This company is a complete scam. Their "location" is a post office box in San Diego and the Better Business Bureau there says it can not find a physical location for it and recommends not doing business with it. I had ordered a monocular as a present and their confirmation email indicated they had screwed up the address and credit card. There was no way to speak to a person there so I emailed an inquiry and got no response so I checked them out further and did not like what I found out about the poor quality of the item. I asked for a response by a deadline or I would cancel the order. When it was not met, I cancelled the order by email then and several times later. My emails were ignored as their only responses were that my order was delayed but would be sent out soon. It was sent out a couple of weeks later but I marked it "refused - return to sender" and gave it back to the PO.

I purchased starscope December 2nd 2022 and still haven’t received my order. I have received the brackets for my phone that are useless without the starscope itself. Is this all a scam? My bank will be canceling my payment if I don’t receive my order soon.

I ordered 2 of these monoculars. I believe they are a bit overpriced, but I was happy with what I received. They seem durable and they are compact. I did not receive a phone holder and don't care. I would not have expected it to work on all phones anyway!

The zoom is just as it was advertised and the view is clear. Frankly, I was shocked to see so many negative reviews. The dropped 'star' is about the price. But, I knew the price when I ordered them!

I ordered the Starscope monocular along with attachment for my phone. I had nothing but problems with this company. They are over priced. Monocular does not work that good. Horrible picture with the monocular. Waited for several weeks for the item. The phone attachment came 2 weeks before the monocular. I began to think this is a total fraudulent company. Would not return E-Mails. Phone number was disconnected. After I advised them I was going to file a fraudulent complaint with the Attorney General of NJ where they are based out of I got a response and a piece of crap monocular. Do not waist your hard earned money. They totally suck.

Please do not make that mistake like I did - do not buy Starscope. - First of all they did not mention that you have to buy additionally tripod and cellphone holder to use it, but there is no recomendations about it.

Second one - there is no way to get proper answer for your questions. I was waiting my package about one month. I did try to track it but no help from Starcope and DHL because there was wrong tracking number. So, I paid almost $200 and no goods and no answers.

Finally, I have got it but there is no way to use it with my iPhone 13 and quality match worth then even cheap binocular.

Moreover - according return policy they are not guarantee receive your returning package that means that you will spend more money to send that S....... back, but do not even dream about your money.

I ordered one Starscope almost a month ago, but still have not received the item. I received the email from this company that item has been delivered so far.

I read all the reviews, which are eye opener for anybody who is going to order this company.

Matt

I purchased 4 of these, two years ago, and they send a product that did not represent the offered one on-line. No adjustable powerful zoom and didn't look like offered ones. It did not have a powerful zoom, no stronger than a normal pair of 10x50 binoculars. Customer service sucked, and very hard to receive help.

However, to cover their mistake, they sent me four more worthless starscopes, one of which broke the first time I used it. I would not buy any products from star scope.

Waste of money. Advertised as being used on a mobile phone to take distance photos. When attaching to the phone camera it recognizes the monocular as a blockage so auto goes to another camera. Have emailed Starscope regarding problem but only get senseless auto emails. As a stand alone viewing device it is also useless as you need to be very precise to line up a view. Buy a pair of binoculars.

I just received my starscope and it does not do what the ad says it will do. It is a scam and don't buy one. The company should be sued.

Does not work as advertised... works comparable to a $20 binocular...

I’ve nothing but trouble with these people I ordered on the 10th of October and they took the money on the same day but I never received an order number for a week after I emailed them I just keep getting computer generated replies it is now November 3rd and there saying I need to complete my order that time is running out

I’ve emailed to death and left messages that I want to cancel on their voicemail. I have finally called the bank , so if you’re thinking of buying read the reviews something I should’ve done myself

I purchased the 4-pack special for the discount. Bought the camera mounts. NONE of them worked. I had friends try them on their phones. They did not work. In theory, great advertising but in reality they Do Not Work.

I wish I would have read these reviews before I ordered two for gifts. I ordered them then read some reviews on them and within an hour I tried to cancel the order and have been getting the same runaround. Automated replies with different names on them. It's been a month now. My bank is trying to get a charge back with visa. That should cover my purchase in ninety days but something need to be done about the scam artists. I hope everyone here gets some sort of retribution for this scam

Have just been scammed by starscope. Wife was on and accidentally clicked on ad and a day later there was a charge on our credit card for 3 starscopes! WTH! The address listed is: 415 Hamburg Turnpike, Bldg G

Wayne NJ 07470 which is what is listed as stascopes address. When trying to contact they do not answer phone only want to email and it seems like a bot is answering... Please everyone DO NOT click on Star Scope ad!!!

This like many other products being sold online is a Big Scam, nothing about what it advertises is true, it's basically a toy, not a serious monocular, I have no use for it. Clearly they have bots leaving positive reviews, don't believe anything about this product.

They are a complete scam, stay away

I would stay away, first they overcharged me by almost double, then after trying to contact them by phone and email and found no way to get anyone, I canceled the order. Still no way to do so. There is no customer service at all. I don’t feel a bit confident that a company that shows all the earmarks of a scam would ever send a usable product. Stay away!!!

Frankly I am just including an e-mail I recently sent to a person whom I believe to be is a Starscope representative, I’m sure you can draw your own conclusion of my dissatisfaction.

“ Good day Malika,

In a previous email I was asked to rate customer service, at this point since I was/am unable to receive a courtesy phone call to discuss things verbally I would have to say customer service is amongst the poorest I’ve ever encountered.

As for the product itself, I’m pretty confident I’m not the fist to point out the fraudulent advertising posted on YouTube.

Now, I’ve either received defective product or a different product that I didn’t order altogether.

The scopes I received have absolutely positively no zoom capabilities as advertised in your ad. They merely focus like regular binoculars and I most certainly cannot zoom in from 2, 3 or even 6 miles away, again, like advertised.

I am completely dissatisfied with the product and would like to see how to go about having you issue a “call tag” to pick up the incorrect items I did not order, to receive a credit.

I imagine tens of thousands have been duped by your ads and your company has made a few million $$ based on false advertising.

I would be surprised to hear from anyone at this point and I’m prepared to eat this and take the loss but I, like countless others I’m sure, wanted to voice my opinion which I’m sure makes no difference to you seeing you’ve already gotten your money.

Sincerely,

Dissatisfied customer