StarScope Monocular Reviews

would rate at zero if possible!

Customer Service is horrendous. Continually receive stock answers on the email. Couldn't get an address to return, finally returned and have not received a refund even though I have documented proof it was received by them. Over two weeks, no refund rec'd and they want proof it was sent....which I provided, now, no communication from them.

Poor Poor Customer Service, I was told final price was $80.59 only to be charged $138.98 and replied with we do not have your order, funny I was billed by credit card company.

Sent invoice to them with jacked price, I was offered two discounts for ordering now. I kept sending e-mails for my credit and no reply and when I really looked at them, I was like this is just a small binocular nothing special and not what they showed on video.

It's FRAUD folks DO NOT ORDER. I still have not gotten a refund...

Advertised guaranteed delivery by 24th of December. Processed

$175.91 immediately on December 9th. No package arrived by the 25th of December. Sent an immediate request for cancellation. These were gifts and the terrible disappointment created please refund money, and we scrambled for gifts. Mid-January package dropped on the doorstep. Weeks after Christmas...Weeks after a request for cancellation.

The company still uses an autoresponder and has yet to refund our money. Photos with full information are provided for the company to process the return. Integrity and trust continue to be compromised by a lack of honor.

This review has nothing to do with the quality of the product, it has everything to do with Starscope did not deliver on time as promised. Leaving me the impression that it was an intentional push for monies. I am still waiting for my refund.

I purchased two starscopes...Neither work as advertised, no zoom and only about 5 power. SAVE YOUR MONEY!

Do not purchase. This company will take you for a ride. I ordered 2 monoculars that arrived without the pouched and tripods that were advertised. I have contacted the company many times but with no success. This firm should be investigated for false representation.

Absolute garbage, do not make the mistake of purchasing... No tripod arrived either, I didn't bother following up just binned the product... My mistake for not reading the reviews prior!!

This product should be delivered on a box of Cracker Jacks ! Absolutely terrible!!!!!!

Barely worth the price, not high quality, if you have some bucks to waste you can buy it and be disappointed.

A cheap pair of binoculars works much better.

Worst customer service ever.

I give them 1/2 if I could, been trying to return since the day I received it 7 weeks ago. all I have gotten was 3 e-mail about backup in the supply, 2 with % off offers and 1 with links to other products they sell. no info on how to return. Do not fall for the ads they are no why what they advertise.

This is a scam. I ordered two of them earlier in the year for the half price offer. When I got the order it came from China with some other scope, no phone mount, no nothing else. I wrote to the company in China and as of yet have got no reply. Starscope Monocular has not replied to my emails either.

this is a scam do NOT order, they do not even have humans answering the phone and do not return calls.

I agree with former reviews: this is the worst product and customer service I have ever experienced. I don't want to give them even one star. It is impossible to get a response to emails requesting return. I get repeated "canned" responses that say my issue is of the utmost importance and they are working on it. I have received more than 30 such replies. I suppose this is a lost cause now, but if you know of a recourse, please post that information.

Don't fall for this company, it is a scam, my son's $6 binoculars pick up better than these. They give you gals advertisement on how well they magnify, once you get them in and find out it is a pure rip off, they don't give you your money back like they say. We bought three of them for the ranch, for the hunters to look at the game. The WORST monocular i've ever seen. We've been fighting for a refund for almost a year, please do not fall for this scam, you will regret it.

Total waste of money.

Too bad I was not able to give it -75 stars. There is no zoom in and out, just some poor magnification which is not even 3x in my opinion.

I went through a bit or a process getting my money back minus shipping cost and minus shipping the item back. I even ordered two of them, one to give out as a present but it would have been too embarrassing even to give it to someone for free.

It is beyond my comprehension that anyone can give it more than 1 star.

First off this company isn't in tune with the truth in advertising statutes. To watch their television commercials you'd think you're buying something from the Star Trek TNG era. I've tested this piece of crap and the best I've been able to see is just over 2x, not the 10-12x they claim.

Ordered 11/25/2021. Now 2/8/2022. Never received. They say in transit since 12/7. No response to any attempt to communicate. Total rip-off. I have disputed with credit card company...

Not as advertised. Does not zoom or give me the option to return and get my money refunded.