StarScope Monocular Reviews

Please do not make that mistake like I did - do not buy Starscope. - First of all they did not mention that you have to buy additionally tripod and cellphone holder to use it, but there is no recomendations about it.

Second one - there is no way to get proper answer for your questions. I was waiting my package about one month. I did try to track it but no help from Starcope and DHL because there was wrong tracking number. So, I paid almost $200 and no goods and no answers.

Finally, I have got it but there is no way to use it with my iPhone 13 and quality match worth then even cheap binocular.

Moreover - according return policy they are not guarantee receive your returning package that means that you will spend more money to send that S....... back, but do not even dream about your money.

I ordered one Starscope almost a month ago, but still have not received the item. I received the email from this company that item has been delivered so far.

I read all the reviews, which are eye opener for anybody who is going to order this company.

Matt

I purchased 4 of these, two years ago, and they send a product that did not represent the offered one on-line. No adjustable powerful zoom and didn't look like offered ones. It did not have a powerful zoom, no stronger than a normal pair of 10x50 binoculars. Customer service sucked, and very hard to receive help.

However, to cover their mistake, they sent me four more worthless starscopes, one of which broke the first time I used it. I would not buy any products from star scope.

I just received my starscope and it does not do what the ad says it will do. It is a scam and don't buy one. The company should be sued.

Does not work as advertised... works comparable to a $20 binocular...

I’ve nothing but trouble with these people I ordered on the 10th of October and they took the money on the same day but I never received an order number for a week after I emailed them I just keep getting computer generated replies it is now November 3rd and there saying I need to complete my order that time is running out

I’ve emailed to death and left messages that I want to cancel on their voicemail. I have finally called the bank , so if you’re thinking of buying read the reviews something I should’ve done myself

I wish I would have read these reviews before I ordered two for gifts. I ordered them then read some reviews on them and within an hour I tried to cancel the order and have been getting the same runaround. Automated replies with different names on them. It's been a month now. My bank is trying to get a charge back with visa. That should cover my purchase in ninety days but something need to be done about the scam artists. I hope everyone here gets some sort of retribution for this scam

Have just been scammed by starscope. Wife was on and accidentally clicked on ad and a day later there was a charge on our credit card for 3 starscopes! WTH! The address listed is: 415 Hamburg Turnpike, Bldg G

Wayne NJ 07470 which is what is listed as stascopes address. When trying to contact they do not answer phone only want to email and it seems like a bot is answering... Please everyone DO NOT click on Star Scope ad!!!

Frankly I am just including an e-mail I recently sent to a person whom I believe to be is a Starscope representative, I’m sure you can draw your own conclusion of my dissatisfaction.

“ Good day Malika,

In a previous email I was asked to rate customer service, at this point since I was/am unable to receive a courtesy phone call to discuss things verbally I would have to say customer service is amongst the poorest I’ve ever encountered.

As for the product itself, I’m pretty confident I’m not the fist to point out the fraudulent advertising posted on YouTube.

Now, I’ve either received defective product or a different product that I didn’t order altogether.

The scopes I received have absolutely positively no zoom capabilities as advertised in your ad. They merely focus like regular binoculars and I most certainly cannot zoom in from 2, 3 or even 6 miles away, again, like advertised.

I am completely dissatisfied with the product and would like to see how to go about having you issue a “call tag” to pick up the incorrect items I did not order, to receive a credit.

I imagine tens of thousands have been duped by your ads and your company has made a few million $$ based on false advertising.

I would be surprised to hear from anyone at this point and I’m prepared to eat this and take the loss but I, like countless others I’m sure, wanted to voice my opinion which I’m sure makes no difference to you seeing you’ve already gotten your money.

Sincerely,

Dissatisfied customer

would rate at zero if possible!

Customer Service is horrendous. Continually receive stock answers on the email. Couldn't get an address to return, finally returned and have not received a refund even though I have documented proof it was received by them. Over two weeks, no refund rec'd and they want proof it was sent....which I provided, now, no communication from them.

Poor Poor Customer Service, I was told final price was $80.59 only to be charged $138.98 and replied with we do not have your order, funny I was billed by credit card company.

Sent invoice to them with jacked price, I was offered two discounts for ordering now. I kept sending e-mails for my credit and no reply and when I really looked at them, I was like this is just a small binocular nothing special and not what they showed on video.

It's FRAUD folks DO NOT ORDER. I still have not gotten a refund...

Advertised guaranteed delivery by 24th of December. Processed

$175.91 immediately on December 9th. No package arrived by the 25th of December. Sent an immediate request for cancellation. These were gifts and the terrible disappointment created please refund money, and we scrambled for gifts. Mid-January package dropped on the doorstep. Weeks after Christmas...Weeks after a request for cancellation.

The company still uses an autoresponder and has yet to refund our money. Photos with full information are provided for the company to process the return. Integrity and trust continue to be compromised by a lack of honor.

This review has nothing to do with the quality of the product, it has everything to do with Starscope did not deliver on time as promised. Leaving me the impression that it was an intentional push for monies. I am still waiting for my refund.

I purchased two starscopes...Neither work as advertised, no zoom and only about 5 power. SAVE YOUR MONEY!

Do not purchase. This company will take you for a ride. I ordered 2 monoculars that arrived without the pouched and tripods that were advertised. I have contacted the company many times but with no success. This firm should be investigated for false representation.