StarScope Monocular Reviews

I wish I would have read these reviews before I ordered two for gifts. I ordered them then read some reviews on them and within an hour I tried to cancel the order and have been getting the same runaround. Automated replies with different names on them. It's been a month now. My bank is trying to get a charge back with visa. That should cover my purchase in ninety days but something need to be done about the scam artists. I hope everyone here gets some sort of retribution for this scam

Have just been scammed by starscope. Wife was on and accidentally clicked on ad and a day later there was a charge on our credit card for 3 starscopes! WTH! The address listed is: 415 Hamburg Turnpike, Bldg G

Wayne NJ 07470 which is what is listed as stascopes address. When trying to contact they do not answer phone only want to email and it seems like a bot is answering... Please everyone DO NOT click on Star Scope ad!!!

This like many other products being sold online is a Big Scam, nothing about what it advertises is true, it's basically a toy, not a serious monocular, I have no use for it. Clearly they have bots leaving positive reviews, don't believe anything about this product.

They are a complete scam, stay away

I would stay away, first they overcharged me by almost double, then after trying to contact them by phone and email and found no way to get anyone, I canceled the order. Still no way to do so. There is no customer service at all. I don’t feel a bit confident that a company that shows all the earmarks of a scam would ever send a usable product. Stay away!!!

Frankly I am just including an e-mail I recently sent to a person whom I believe to be is a Starscope representative, I’m sure you can draw your own conclusion of my dissatisfaction.

“ Good day Malika,

In a previous email I was asked to rate customer service, at this point since I was/am unable to receive a courtesy phone call to discuss things verbally I would have to say customer service is amongst the poorest I’ve ever encountered.

As for the product itself, I’m pretty confident I’m not the fist to point out the fraudulent advertising posted on YouTube.

Now, I’ve either received defective product or a different product that I didn’t order altogether.

The scopes I received have absolutely positively no zoom capabilities as advertised in your ad. They merely focus like regular binoculars and I most certainly cannot zoom in from 2, 3 or even 6 miles away, again, like advertised.

I am completely dissatisfied with the product and would like to see how to go about having you issue a “call tag” to pick up the incorrect items I did not order, to receive a credit.

I imagine tens of thousands have been duped by your ads and your company has made a few million $$ based on false advertising.

I would be surprised to hear from anyone at this point and I’m prepared to eat this and take the loss but I, like countless others I’m sure, wanted to voice my opinion which I’m sure makes no difference to you seeing you’ve already gotten your money.

Sincerely,

Dissatisfied customer

would rate at zero if possible!

Customer Service is horrendous. Continually receive stock answers on the email. Couldn't get an address to return, finally returned and have not received a refund even though I have documented proof it was received by them. Over two weeks, no refund rec'd and they want proof it was sent....which I provided, now, no communication from them.

Poor Poor Customer Service, I was told final price was $80.59 only to be charged $138.98 and replied with we do not have your order, funny I was billed by credit card company.

Sent invoice to them with jacked price, I was offered two discounts for ordering now. I kept sending e-mails for my credit and no reply and when I really looked at them, I was like this is just a small binocular nothing special and not what they showed on video.

It's FRAUD folks DO NOT ORDER. I still have not gotten a refund...

Advertised guaranteed delivery by 24th of December. Processed

$175.91 immediately on December 9th. No package arrived by the 25th of December. Sent an immediate request for cancellation. These were gifts and the terrible disappointment created please refund money, and we scrambled for gifts. Mid-January package dropped on the doorstep. Weeks after Christmas...Weeks after a request for cancellation.

The company still uses an autoresponder and has yet to refund our money. Photos with full information are provided for the company to process the return. Integrity and trust continue to be compromised by a lack of honor.

This review has nothing to do with the quality of the product, it has everything to do with Starscope did not deliver on time as promised. Leaving me the impression that it was an intentional push for monies. I am still waiting for my refund.

I purchased two starscopes...Neither work as advertised, no zoom and only about 5 power. SAVE YOUR MONEY!

Do not purchase. This company will take you for a ride. I ordered 2 monoculars that arrived without the pouched and tripods that were advertised. I have contacted the company many times but with no success. This firm should be investigated for false representation.

Absolute garbage, do not make the mistake of purchasing... No tripod arrived either, I didn't bother following up just binned the product... My mistake for not reading the reviews prior!!

This product should be delivered on a box of Cracker Jacks ! Absolutely terrible!!!!!!

Barely worth the price, not high quality, if you have some bucks to waste you can buy it and be disappointed.

A cheap pair of binoculars works much better.

Worst customer service ever.

I give them 1/2 if I could, been trying to return since the day I received it 7 weeks ago. all I have gotten was 3 e-mail about backup in the supply, 2 with % off offers and 1 with links to other products they sell. no info on how to return. Do not fall for the ads they are no why what they advertise.

This is a scam. I ordered two of them earlier in the year for the half price offer. When I got the order it came from China with some other scope, no phone mount, no nothing else. I wrote to the company in China and as of yet have got no reply. Starscope Monocular has not replied to my emails either.

this is a scam do NOT order, they do not even have humans answering the phone and do not return calls.

I agree with former reviews: this is the worst product and customer service I have ever experienced. I don't want to give them even one star. It is impossible to get a response to emails requesting return. I get repeated "canned" responses that say my issue is of the utmost importance and they are working on it. I have received more than 30 such replies. I suppose this is a lost cause now, but if you know of a recourse, please post that information.