I ordered and paid for 3 scopes and 3 phone mounts back in November for Christmas gifts and have yet to receive them. When I inquired by email about the whereabouts of them I received an email with a tracking number of the three phone mounts.
You see when you order the scopes they don't come with the mounts that they advertised. But you don't know that until after you order the scopes. After using the tracking number the first time it said that they were in NYC being ready for shipping but did not give a eta. That was on December 7th and only for the mounts.
I then emailed them back to see if they could give me an idea on the eta. And wondered why I didn't have a tracking number for the scopes. Remember they are gifts.
They emailed back and assured me that they were looking in to it and that I was a priority, you know all that customer service fluff. And to give it a week and check the tracking number again. I did and for the next two to three weeks I got the same thing when checking the tracking number. I emailed them every time I checked and the still insisted that it would be shipped. They never sent me a number for the three scopes to this day.
The week of Christmas I check the number and it had changed to, Ready To Export, on December 21st. I sent an email back to them with that information and after Christmas they sent me the same generic customer service email. This week I sent them an email where I copied and pasted the confirmation email and details, the email the sent with the tracking number that states just the three phone attachments and the what the tracking number pulled up. And asked about the tracking number for the scopes.
By the way still waiting for export when pulling tracking number. They sent an email back saying covid had been rough on everyone World wide. And that if I didn't have a tracking number to respond to this email. If I did have a number then their customer service could not help any further and they would close the case. I emailed them back and explained that I only had the number for the mounts but not the scopes. I requested a refund again.
They emailed me within 3 hours with the same email. You would think they would at least look into where the items might be but the didn't nor would they issue or mention anything about a refund.