StarScope Monocular Reviews
StarScope Monocular Customer Reviews
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This Company Is A Fraud
I bought 2 units for Christmas presents, was charged on my credit card, never received them, now they say they don’t have my order - they are SCAMMING PEOPLE RIGHT AND LEFT.
I’m reporting them to the US Federal Trade Commission; FBI Internet Fraud Complaint Center. If you go to Starscope website and try any of their contact (phone, e-mail etc). You will see they don’t exist. I’m determined to shut them down.
Do NOT order from this company - they are frauds. In November they charged my credit card for 2 units - (ie they took my money), now they say they have no record of such sale. My CC company is taking on the dispute.
Communication and follow up
I ordered and paid for 3 scopes and 3 phone mounts back in November for Christmas gifts and have yet to receive them. When I inquired by email about the whereabouts of them I received an email with a tracking number of the three phone mounts.
You see when you order the scopes they don't come with the mounts that they advertised. But you don't know that until after you order the scopes. After using the tracking number the first time it said that they were in NYC being ready for shipping but did not give a eta. That was on December 7th and only for the mounts.
I then emailed them back to see if they could give me an idea on the eta. And wondered why I didn't have a tracking number for the scopes. Remember they are gifts.
They emailed back and assured me that they were looking in to it and that I was a priority, you know all that customer service fluff. And to give it a week and check the tracking number again. I did and for the next two to three weeks I got the same thing when checking the tracking number. I emailed them every time I checked and the still insisted that it would be shipped. They never sent me a number for the three scopes to this day.
The week of Christmas I check the number and it had changed to, Ready To Export, on December 21st. I sent an email back to them with that information and after Christmas they sent me the same generic customer service email. This week I sent them an email where I copied and pasted the confirmation email and details, the email the sent with the tracking number that states just the three phone attachments and the what the tracking number pulled up. And asked about the tracking number for the scopes.
By the way still waiting for export when pulling tracking number. They sent an email back saying covid had been rough on everyone World wide. And that if I didn't have a tracking number to respond to this email. If I did have a number then their customer service could not help any further and they would close the case. I emailed them back and explained that I only had the number for the mounts but not the scopes. I requested a refund again.
They emailed me within 3 hours with the same email. You would think they would at least look into where the items might be but the didn't nor would they issue or mention anything about a refund.
This company is nothing but liars, they led me to believe that they are in the Netherlands when they are really in California. I should have known. I purchased 4 on Dec 8th . I received one one day ago 1/08/2021.
Then the tracking shows it came from California. I could have drove to California and picked them up myself in the time it has taken. I only got one of the 4. When the hell are the rest of them going to arrive. They are crooks and liars.
Don't Waste Your Money!!!
I ordered my monocular on dec. 3 and I'm still waiting on a order I no longer want.
They stopped answering the phone and keep trying to get me to buy something else for a discount that won't ever arrive also.
Please, (don't spend your money on this)
Very Very Poor Customer Service Its A Joke
If I could rate this in a minus I would. I would give it a minus 10. The customer service is beyond poor. I have been trying to get my money back since the 12.12.21 the offices are always closed, even in Australia.
I think this company is a scam and I will take legal action against them. If I do not get my money back. Do not buy off this company I hope someone from the company reads this and contacts me
I have reported this company to the Australian acc. Not that it will do any good but maybe they can ban this company from Australia
No customer service, no follow up, horrible company, don't get sucked in...
I ordered a Star Scope Monocular 12/12/21 and my card was charged the same day.. There were no warnings on the website about delayed shipping at the time of my order. It is impossible to get anyone by phone. Then you get automated email reply apologizing for any inconvenience.
Around 12/23/21, I cancelled the email through the website as it was obvious I was going to receive the package by Christmas. Again, you get nothing but automated emails. Some of these emails state they give you a discount on a future order to apologize, but I never received the first order, why would you order another. I received another email questioning whether or not I still need help, because their job is assigning it to a case worker.
Well it is 12/28/21, my card has been charged, and I never received an email stating my package is in route. I just want the $56 charge on my card reversed and even that seem very difficult for them. If you sincerely want to give this product a try, go through Amazon.
I'm in the same situation. I'm filing a complaint with the Federal Trade Commission, the BBB, and the attorney General in CA and my state. I encourage you to do the same. It's the only way to stop them from scamming others.
I'm filing a complaint with the Fed Trade Commission, also.
I would give a zero rating if i could. Buyer beware. This company is a scam. Never received product after 20 days. Not even a tracking number. customer service only has fake auto replies that don't even pertain to your issue. Buyer beware.
I'm sure when and if I receive product it won't be good. Suggestion is for ALL interested to read all the reviews. They are not a legit company.
Sounds like what I went through. Did you dispute the charge on your credit card??
Horrible Service, Not Worth It
I ordered their products. After waiting for 6 weeks for my order I had to cancel my order with them. Attempts to retrieve my deposit to no avail, they just give me the run-around every time I get through to them.
Again, sounds like what I went though. Did you dispute the charge on your credit card?
Worst company to deal with ever!
It’s not a company at all, they are Internet scammers. Try calling and see what happens, or look up their phone, or address. NOTHING THERE. They’re raking in money fraudulently! REPORT THEM!
This is junk
you mean you actually received something from them?
I’m getting the impression that if you bought through Amazon, you got the product. If you order direct, they get the money, and all you get is the runaround. I’ve tried to alert Amazon, but you can’t comment on products not bought through them.
Save your money!
I bought one of these scopes because I was in the market for something with a little more power which didn't cost an arm and a leg. I will tell you right now to not waste your money.
Instead of having 300x magnification, it is almost EXACTLY the same power as my decent binoculars which is 50x and isn't made nearly as sturdy.
Fragile, not recommended for hiking or adventure travels
Bought mine from Amazon, and am surprised that they are willing to damage their reputation by supplying a device that is so fraudulently advertised. It is claimed to have a 12X zoom; it does not.
The lens is a 12x20 fixed focus and has no zoom capability whatsoever. The only adjustment is for focal clarity. The device has inferior resolution to my cheap Celestron 8x40 binoculars.
I may have been a little hasty- Amazon does not claim that this product has a zoom capability- this claim is printed on the product's packaging. Casey.
Casey, you can report this mess to Amazon, those of us who bought direct from Starscope can’t complain to anyone but the Internet fraud bureaus. Tell AMAZON!
July 23, 2021
I just got mine and it is a simple toy. The description of it being able to see an Eagle “like you are standing right next to it” is CRAP. The customer support is worse than the delivery times and I would suggest buying another product - steer clear of this.
Wish I would of read this prior to placing an order for Christmas...
me too, with all the complaints how are they still operating. I am from Australia so I guess there is nothing I can do from. I cant contact anyone not even the australia number
Kay, there is an international/internet fraud reporting bureau….report this! (We all need to report….this is a gigantic SCAM.
garbage or scam
worst piece of garbage I ever bought. The attachment that attaches to the phone is crackerjack quality at best. I ordered one and they shipped me three and they are all the same magnification and trying to focus the thing while shooting make you want to throw it to the wind and hope you never see again.
Anyone want a freebie? I happen to have three. My conscience wouldn't allow me to profit from this scam.
Merriam Webster defines Crackerjack as “someone or something of marked excellence.” I understand what you meant but just thought I’d let you know what this word meant way before the candied popcorn took that name.
Ordered, paid in full, but no product in 8 weeks and still counting
Did you ever receive your order?
You may wait FOREVER to receive your telescope...
I dearly wish I had read these reviews before throwing away my $ on what is obviously Chinese built junk.
Severely Late Order
I concur because I experienced the same thing.
They took my money then said they had no knowledge of my order. I'm waiting on the phone now to contact my Credit card Company to dispute the payment.