ScoreSense Reviews

ScoreSense is company that states it's aim is to make it easy for people to manage their credit, stay protected from identity theft, and to be aware of whether or not there are any criminals living in their neighborhood.
How Does it Work?
They provide services in three categories: credit reports and scores, credit monitoring, and identity and personal protection.
Their credit reports and scores services will provide you with all three credit reports and scores, will show you how to correct or dispute any errors on your reports, and offers information on understanding and improving your credit score.
The credit monitoring services give you instant alerts on changes to your credit, including notices of delinquent payments or new account openings, credit score tracking, and even a service that will help predict changes to your credit score if you miss a payment or take other actions that affect your credit.
Finally, their identity and personal protection tells you your risk of identity theft, maps out the convicted sex offenders in your neighborhood, and monitors public records, including the internet, to let you know when and how your name appears.
When you sign up for ScoreSense, you will immediately be charged a $1.00 processing fee to begin your 7 day trial.
If you do not cancel your membership by the end of the 7 day trial, you will be charged $29.95 every 30 days to continue your subscription. To cancel your membership, you can call 1-800-972-7204.
If you have any experience with the ScoreSense or their services, please leave your reviews below.
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ScoreSense Customer Reviews
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Do not use this company it's ripping people off
Rip off...I cancelled my membership 1 day after signing up. I was still charged on the 7th day and was told I would not be getting a refund because of communication after I was charged.. I called because I never should have been billed.. Will be reporting this to better business bureau..... This company is ripping people off.
Deceptive Advertising
I found Scoresense ad online promoting a FREE credit check. During the process, I was told they would charge a refundable $1 processing fee. The free credit check and the $1 fee is all I asked for yet on the next credit card statement, I found a $29.95 fee for membership. When I called to complain, they said I failed to cancel within the 7-day period.
Looking back on their promotion, I find nothing about getting an ongoing membership after 7 days nor did I see any telephone number to cancel. The $1 processing fee is their slick way of getting my credit card info so they could rip me off later. Stay away from these crooks.
BEWARE something is WRONG !
I froze all my credit score accounts about 5 months ago. Then today find a charge on my credit card for 29.95 from scoresense.com so I called to inquire. they told me that i signed up for a monthly service and viewed my credit report.
I did not view my credit report and have no knowledge of signing up for any service. I have carried a credit score of 800 to 850 for decades. Have no reason to look it up as I get my rating monthly on every Discover Card bill. So BEWARE there is something wrong with this company.
Investigation needed
Don't use Scoresense
I don't know who's worse, people who expect others to provide a service for free or people who use that desire to sign people to a monthly service. Be mad at yourself for expecting something for nothing. The phone reps are under severe pressure to retain customers and held to percentages. Most of these people are just looking for a decent opportunity, then get stuck in the middle. All of you who want a credit report for free are causing people to lose jobs. You and onetech are both shameful.
You are an idiot. They are scamming us out our money. No one minds paying for a legitimate service, but they scammed me out of $40. dollars too.
I was overcharged at $45.94
Thought it was 1.00 refundable free credit report. This is a major scam. I called in as soon as I was charged on my account and asked her what's going on. She told me that I didn't call within the 7 day free trail. Then she proceeds to tell me that I was only charge $39.00 or some bs .
I told here I'm looking at my bank statement and it says, your company charged me 45.94 . She says, no we charged you $39.00. So now I'm in the process of disputing it with my bank and them. Don't go to this company for any credit reporting !!!!!!!!!!!
When calling, use the terms, "BBB," "Chargeback," or, "FCC,". They cave.
Never had a problem
I've had my account with Scoresense for nearly 5 years. I've never had an issue. Customer service is always fast, and incredibly helpful - the best part is I RARELY ever have to call them. I don't understand how these reports of folks saying things like "It's not free!" and "They ripped me off!!".
I actually just went through the sign up process like I did 5 years ago and clearly states that AFTER the 7 day FREE trial, you will BE BILLED per month accordingly. People need to slow down, and READ what they're engaging in before handing over credit card information and clicking the submit button.
Rule of thumb in a Capitalist FREE MARKET economy - NOTHING, I repeat NOTHING is EVER free...otherwise Capitalism doesn't work. ;) If you're the sort of person who reads before they commit to an agreement, and looking for a solid monitoring service, Scoresense is just that (not to mention the generous identity theft compensation that's included in your account).
Wow, you have spent $2,400 on this service.
Wow, Judge much Judgy McJudgerton? So what? How much does a person spend a year on Netflix? Hulu? Spotify? AAA Membership? Burger king? Dvds? HBO GO? Besides, I signed up during a promotion and only spend 10 a month. So 600 and some change in the last 5 years. Small price to pay for nonstop access to my credit, monthly report refresh, 24/7 monitoring, identity theft protection up to 1 million dollars, and until recently visibility into known sex offenders in my area. Nice horse by the way.
Having worked for an outsourced Scoresense call center, I can tell that you hit all of the necessary phrases in our training. Good job plant.
scammed
I have tried to get 14 months refunded because I didnt even open the account! They agreed it was fraud because nothing matched my info. They sent the refund request to FRAUD person instead of me. They refunded 4 months but say they can't for the other 10! Why?? Fraud dept of my bank has been notified. What a scam!
Review of Score Sense
I never signed up for their service as I have no need for it. I clicked on the FREE part. They started taking nearly $30.00 out of y checking acct. every month for 8 months. I didn't catch it because I was extremely ill and not on top of things.
I think this is mostly a criminal enterprise. If you have to trick people into signing up, then you are a criminal. When I contacted them, they agreed to return only one month of charges. I will now visit my local prosecutors office, the state attorney general's office and anyone else I can find who may be able to lower the hammer on these predators.
Investigation needed!!
Be Careful, Charge people without asking permission
I got charge from them 2 times in 7 days but I never go to their website or anything. So I call them and they say they don’t find me on their records and ask my 6 last number of my card and they say the person is from Philadelphia but I from New York City, it is not possible someone has same card of me, only if I got stolen, so they ask me fax statement for check on it, I do it but never respond.
I call again and got two girl who can’t help and finally give me manager who ask my number and say “We are sorry we will take care of it, and definitely call you back asap”, they never did, I go over my bank, change my card and dispute the amount, and I get refund, Thanks Chase.
Be careful, they stolen people without asking permission.
I tried to resolve a issue on my acct more than a year ago to be exact. I was told to contact Corp Also, was told by Supervisor that they would see that my acct was credited for improper charges and there was never a satisfactory resolution. i even have tried logging on the web several times today with my last known log on and password. I asked for password & aid and it promised to send info about log on to email. i waited most of the day and still do not have any notification as a matter of fact it tell me they have no knowledge of me having an account when i provided basis info requested. The funny thing is they are collecting from me monthly but I can get logged in. i want to cancel this service. Thank you for the enlightening comments because I though I was a problem and that the way they pass it on. The customer is not ever right especially when their member told be to cancel my account because it was inactive and then tell me to set up new account and the price would be the same. So I was told that they were offering more services and I had grandfathered in before. The net it I would have to pay more because the price I had was obsoleted and the program did not allow their program did not allow the to adjust rates back only forward. LOL
ScoreSense is a scame
The do not make it clear during the sign up for "free" service that one is actually applying for a 7 day trial and that after 7 days they will charge you a monthly service fee of $29.95. They con you into giving them your Card# so they can "verify" your ID and protect your identify/report saying there will be a $1 refundable charge on your account. NOTHING ABOUT A $29.95 fee or AN ONGOING SERVICE that must be canceled or be charged for.
They send a link in an email. Link is at top of email and they know most people will see link and click it without reading further. Several paragraphs below it indicates you have signed up for a credit monitoring service and will be charged after 7 days unless it is canceled. Nothing is ever seen on the site before or after the sign-up process regarding the 7 days or looning $29.95 payment.
It is also a SCAM. ; )
TOTAL SCAMMERS!!!! A "FREE" Credit Service is offered then you are automatically billed for their "service" of Identity Theft coverage and etc etc etc...they really LOAD IT ON...when you call to cancel..they tell you they will cancel and give you one month free for "trying their service"..You get a confirmation stating that after the moth already paid for, PLUS the "FREE MONTH" the service will begin again and you will be charged again! Just TRY and cancel!! You get A HUGE RUNAROUND!!! they will not let you cancel at the end of the month you have ALREADY paid for!! FINALLY received a VERBAL CANCELLATION NUMBER but I also requested an email but no email yet!!! BEWARE!!!
ALI B
A RIPOFF
Ok I guess
Never Responded
So I did make the mistake and forgot to cancel the membership before being charged BUT I did contact them very soon after and the representative I spoke with on the phone said he would contact their main office about a refund for me and to wait for an email that should come within 2 days regarding the outcome.
I waited a week with no response. I called them again and asked to speak to a supervisor. Apparently the first representative I spoke to did not complete the request and never sent it to their main office. So the supervisor I was speaking with was apologetic and assured me he had sent it off and that I would hear back via email in 2 days.
Never heard a single thing after that. Never received a refund. Never received anything. WORST CUSTOMER SERVICE EVER.
Charged me after I cancelled it.
I've never had a problem with scoresense
I've been a customer with scoresense.com for well over a year now and I've never had an issue. I called to cancel my account 2 days after I signed up as to not forget in 6 days, the customer service agent was very pleasant and offered me credit monitoring for $10 a month to continue my service.
I agreed and have been a customer for well over a year and I love being able to review my credit report every month and getting alerts when there is activity on my account. They actually saved me from an unauthorized account being opened in my name several months back.
Agreed, they indeed made it very clear that we were signing up for a free trial that lasted until _________ at which point we would be charged $24.95. I kept the window open on my computer so I would remember. Either people didn't pay attention or SS has changed things in this regard, I'm not sure - maybe both?
Also, when I called to cancel, I was offered a reduced rate of $12.95/mo, which was then also reduced to $4.95 for the credit monitoring / insurance only. I don't need to check my scores that often, but I do want some I.D. protection in place, so that's a reasonable rate - and comparable to other providers as well. The insurance is a nice addition - up to 1 million in the event of theft, underwritten by AIG - and that is not provided from many other services.
scoresense.com
Opened my credit card statement, $29.95, what? Called american express, one charge posted, another pending.
We know the scam now, I was the fool. Lucky for me, am. Express credited the two bogus charges and blocked scoresense from additional charges. Why do they accept charges from the scamsters? Does am. Express know ? Let them know!
If you have been victimized by creditsense scam, please:
--act promptly, contact credit card, bank...Stop payments, ask for refund, don't pay creditsense a penny!
--go to FTC.com and file complaint with the federal trade comm. (when the Gov,t. Opens)
Don't be a victim
The people must know!
Total Scam
ScoreSense knows how to rip you off, it's their corporate plan
I too got caught by their plan to send an email to my spam mailbox. Then I complained and asked to have my initial charge reimbursed. Within two days I received an email to my normal email account stating that they denied the request to refund my money. Thought my account had been cancelled until the next month, another bill for $29.95.
Called and they said that bill had been processed before my initial complaint. It had, I didn't receive my credit card bill until two days after they charged the next months bill. So even though I called immediately upon receipt of my second bill, I was two days late to have them cancel the second charge. I'm out $60 so I called the bank that offers my Visa Card to complain.
A very nice lady helped me connect with a supervisor at ScoreSense who said they would refund my monies within two days. I doubt this very much that this will happen but there will no longer be any billing allowed on my card from ScoreSense.
Don't waste your time calling the BBB, they're useless. Call your credit card company and complain. If enough complaints are raised, Visa or Mastercard may deny ScoreSense the ability to bill on their cards. In the meantime, I'll update in two days.
Did you call within the 7 days to ask them about it when you didn't receive your email? This happened to me as well, but it was resolved when I called.