Muama Enence Translator Reviews

Muama Enence Translator
( 19 reviews )

Muama Enence Review: Is it Legit?

Reviewopedia staff  -  Updated:  December 10, 2023
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The Muama Enence Translator is a portable voice translator that supports 40 languages, and which the company states uses revolutionary speech recognition technology.

Below we go over how the device works, how to set it up, and most importantly what customers have to say about how well it performs.

How Does the Muama Enence Translator Work?

Muama Enence Translator creators claim the device provides a system for real time translation, allowing users to have a natural conversation, just as if they were speaking the same language.

The device can translate over 40 languages, including English, Spanish, French, Chinese, Arabic, and Hindi. 

It can also translate the less common languages you may encounter on your travels, such as a variety of Chinese dialects, Tagalog, Ukrainian, and Catalan.

The unit pairs with Android or iPhone devices via Bluetooth and works through the company’s app.   It’s designed to be unobtrusive and pocket-sized to work for travel.

The device has two buttons - A and B.  When you want to say something to someone, hold the A button down and speak.

The device will translate it back to the person you are communicating with, in their native language.  When the other party is speaking to you, you will hold the B button, and their speech is automatically translated.

Does it Need Wi-Fi?

Unfortunately, yes - in order for the Enence Translator to work, you do need a constant connection to the internet via Wi-Fi or 4g+ mobile data connection.

Your phone must also be linked to the device.  If you’re traveling abroad, you can purchase an international SIM card.

Customer Reviews & Complaints

Muama Enence Translator has mixed customer reviews online.  For example, on Amazon the Enence has a rating of only 2.9 / 5 from over 1,000 customer reviews.

See Muama Enence reviews on Amazon

A lot of the websites that favorably review this product are affiliate partners with the company, meaning that they earn a commission from each sale of the device purchased through their link.

It is sometimes difficult to differentiate between genuine customer reviews and websites created just to promote this product.

Some of the positive things that customers mentioned include:

  • Quick Translation - sometimes it can take as little as two seconds for the device to translate speech.

  • Long Battery Life - The device can last for four full days before losing battery, and can be quickly recharged.

  • Durability & Portability - The Enence Translator is quite portable and also surprisingly durable. It works well even after being dropped.

  • Transmission Range - It can pick your voice up from over six feet away, so you don’t have to hold it right up to your face while you’re using it.

    It also works well in crowded areas with lots of background noise that could potentially interfere with its use.

  • Bonus Features - You can take a photograph of text in a foreign language and the translator will tell you what was written.  The device needs to be connected to your smartphone via Bluetooth for this.


Negative Customer Reviews

While the Enence Translator has plenty of benefits, it’s definitely not something you should rely on to help you out in a life-or-death situation.

It sometimes mistranslates words, a bug that is common among lots of portable translators. This is especially true if there is a lot of noise interference nearby.

Further, based on real users' experience it seems that the translator is not as reliable as the company’s website makes it seem, and some reviewers have accused the company of posting fake positive reviews.

Customer complaints mainly center around reliability issues, the device simply not working, and problems with customer service.

Customers also point out that one of the worst problems with the product is that it requires connectivity and doesn't have a preloaded database.

Most users require a translator for times when they will be in a foreign country and may not readily have an internet connection, let alone a strong Wi-Fi connection.

Is Muama Enence Legit?

Some people question the legitimacy of the Enence translation device, pointing to the company's cookie-cutter sales website which is nearly identical to other websites used to sell fake products.

It’s tricky to find real reviews on the Muama Enence Translator because of the large number of affiliate marketing websites aggressively promoting the product. 

However, if you want to read real reviews and complaints, in addition to what you will find here, you can check out the company’s reviews on the app store.

These will let you know about some of the issues and benefits of the device.  Customer complaints usually have to do with accuracy and connectivity.

Therefore, while the device seems to work - and not to be an outright scam - it may not be the best overall value for your money.

Customer Service

Email Address: [email protected]

Phone Number:  1(205) 782-7133

Contact Form:

Mailing Address:

UAB Orbio World
K. Donelaicio 60, LT-44248
Kaunas, Lithuania

We found that the company behind the Muama Enence Translator is not very transparent regarding their contact information, which is not clearly displayed on their website.

For example, we only found the company's official name and mailing address in their terms of service document, and not clearly displayed elsewhere.

The website is difficult to navigate - and do a search for Muama Enence Translator and you’re liable to come up with several different websites.  It is not immediately clear which website is the company's “official” page.


Cost & Price Plans

The Muama Enence device starts at $89 - according to the company's website, this is a discounted rate that’s only available for a short time.

If you purchase more than one unit you will qualify for additional savings.


Where to Buy?

At the time of this article’s publication, the Muama Enence Translator can only be purchased directly from the seller's website at

Here, you can purchase the device at a 50% discount and free shipping.


Returns & Refunds Policy

The company also states that they have a 30-day return policy.  However, the terms are not favorable to the customer.

In order to get a refund you have to contact customer service and acquire an RMA number.

You then will have to ship the product back, in original packaging, at your own expense.  The company charges a 15% restocking fee.  

Some customers reported that when all was said and done they spent around $65 returning the product.

This kind of return policy may or may not be intended to discourage customer returns.

Competitors and Alternatives

Although the idea of instant, portable translators is relatively new, Muama isn't the only device out there that can lend a hand.  Some of the other better rated products include:

  • Pocketalk  - The 'Pocketalk Classic Language Translator Device' has a 4.1/5 rating on Amazon from 1306 customer reviews and is a bestseller on that platform.  

    The Pocketalk can translate up to 82 languages.

    Check Pocketalk price on Amazon.


  • Google Translate - Google Translate provides decent translation and is free, but you will need your smartphone handy in order to use it.


  • Timekettle WT2 Edge/W3 Translator - This set of Bluetooth earbuds provide bidirectional simultaneous translation for 40 languages.

    Timekettle offers several options so you can look around for one that best suits your needs.  

    Check Timekettle price on Amazon.  

The Bottom Line

The Muama Enence Translator seem to be most accurate when used for brief phrases or short sentences, and is less likely to translate accurately when you use prolonged complex phrases.

Although there are some positive - and seemingly legit - customer reviews of Muama Enence Portable Translator, the company’s complicated and ambiguous identity leaves us a little skeptical.

With very little information available about the origins of this product, as well as how to get in touch with the company if you have an issue, we don’t recommend purchasing the this translator.

There is a very real possibility that the company has simply rebranded a cheap translator bought wholesale from China. 

Consider one of the other options if you are looking for a more reliable translation device.

If you have any experience with the Muama Enence Translator, please leave your reviews below.

Muama Enence Translator Customer Reviews

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Scam - paying for 4 when only one ordered! But at least, I was finally able to get it to work.
April 18, 2024

Same story here: I ordered one, they charged me for four. Within seconds of my ordering, I emailed then to say I wanted only one. They told me a bullshit story about it being too late to cancel; so I was stuck with four.

I scanned and downloaded their app, but it wouldn't work (same problem that countless people have complained about - the app is stuck at the "pairing mode" even though my phone and the device says it has been paired!

I contacted the company many times, but always got a standard reply that they are currently very busy and will reply in due course. They asked me to fill out a form on their website which would be sent to their tech support team. I did so, and still didn't get any reply for three weeks.

As my 30 days was nearly up, I contacted them to say I wanted to return and get a full refund for all 4 devices. They sent me their form AFTER the 30 days, and then said it was too late for me to return it. I was totally frustrated by their scam tactics.

However, some good news: I went to Google Playstore and there were several other apps for their device, and I downloaded one today that actually worked! So at least, I have a device that now works.

I'll be giving the other three away as presents to friends and advising them to use the app that I just downloaded, and not the app that you get if you scanned their QR code.

February 14, 2024
I reside in Southern Ontario and I ordered 2 Enence translators and 2 hours later I realized that it did not translate the language I wanted it for so I cancelled the order which was confirmed by Enence. 24-hours later the company shipped the product even though the order was cancelled. It arrived at the delivery company in Mississauga, Ontario, about 10 days later but Enence failed to issue a 'Stop Delivery' order and it was delivered to my residence. To return the item, they requested that it be sent to Lithuania at a cost equivalent to the price of the unit. But, it is not returned to the Enence company in Lithuania, it's returned to a distribution company in Lithuania that also has a distribution centre in Kitchener, Ontario. I returned the package unopened to the local shipping company in Mississauga, Ontario, and now they want me to pay the local shipping company to return the package back to my residence and then I have to pay to ship it to Lithuania. This is a scam company. They ship cancelled orders intentionally and make it costly to return the items and then they can claim high sales in their marketing and advertising because nobody will return the product to Lithuania. The order was cancelled within 2 hours after it was placed and they want me to pay for their blatant error. I'm out of pocket almost $200 and the translator is with their shipping company in Mississauga. They advertise that the Enence translator is the 'best translator on the market'. Don't deal with this company. This company has a F-rating with the Better Business Bureau (BBB).

Scam Report- Enence Translators
December 27, 2023

Much like others have reported, I thought that I would order this translator for a trip that my spouse and I are going on in January. When I ordered one and went through the endless amount of prompt questions (to spend more $ than you expect) it too said that I ordered 4 when I DID NOT. I immediately sent an email and of course a refund was denied because they "didn't get the message quick enough". Since I emailed them 30 seconds after my transaction, I call BS. I have emailed for a full refund and return label to ship all 4 items back and had no response. The one translator that I purchased doesn't work either. This is very much a scam and warn ANYBODY READING to report their negative experiences as soon as you can.

LauraBrandstetter-Travers January 12, 2024

Exact same issue as you! What a scam!

Scam! Sending more than you order and making it very hard and costly to return
December 27, 2023

I ordered 1 and got 4 in mail, they wanted me to mail back the other 3 at my expense. I read about other people with the same problem and they wanted them mailed to Lithuania at my expense.

I told them it wasn’t my error. They tried to give me a extended warranty, then they offered 50% off, I declined. Then they offered 70% off and I could keep all 4. I told them I would accept keeping all 4 for $70.00, but I’m still being charged $235.40, and I paid through pay pal.

I don’t even know if they work, I only wanted 1 for a Christmas gift. This has been a nightmare. I gave it 1 star but I would give it a minus 5 stars with dealing with this company.

There are several sites selling these. Next time I will buy from Amazon!

LauraBrandstetter-Travers January 12, 2024

Same issue for me except that I never got them to actually answer my repeated emails asking for instructions to return all 4, I also paid with PayPal and only ordered 1 but ended up with , and being charged for 4! Have yet to receive any reply. Such a scam!

Rip-off product
November 29, 2023
Rip-off! When I ordered this product, nowhere did it say I would have to pay $49 a month for it to work with a downloaded app. This is Fraud!

Order from reputable merchant
November 21, 2023
The unit is acceptable. The company is a sham. I ordered one unit, but four units appeared on the confirmation. I called within the hour of placing the order, I was given an offer of 30% off to keep all four, then 50% off. I refused. I was told the order was already sent to the warehouse, and could not be changed. I was advised to return the unwanted items when I received them. The return address is in Lithuania. It would cost me approximately $100.00 to return the unwanted items. I threatened to contact the FTC, my attorney, the BBB, and my credit card company. They again made me a 50% discount. I refused, and they finally agreed to charge me for one unit and told me to keep the other three. This exact unit can be ordered from Amazon without the aggravation. They go by the names Enence, Derila, Spirual. BEWARE!

November 16, 2023
Definitely a gigantic SCAM. Ordered one unit. Received four units. Sent them back. It cost me $26.00 and they disputed my American Express bill after I stopped payment at the American Express credit account. This company is AUDACIOUSLY FRAUDULENT.

A useless misleading gadget.
February 21, 2023
I just received this expensive gadget which is just not practical. The ad is very misleading as it did not clearly say that you have to be connected to the phone all the time and this thing only works via phone...You just cannot be fiddling with your phone while trying to communicate with someone. More over it takes forever to get a useless translation. I feel Absolutely conned.

Complete Fraud
December 21, 2022

I bought 1 translator and they sent me and charged me for 5 and now the return policy is i have to pay for postage to Lithuania not to California where it was sent from.

koubix December 21, 2022

I bought 1 translator and they charged me for 5 too. I called to cancel within 2 hours when I saw the charge and was told to wait to receive it before returning the 4. When I was ready to send products back, the chat agent tried to get me to keep the 4 by giving me offers but I insisted on returning them. I was sent the return information only to find that I was to ship the package back to Lithuania. I was sure to check the company's information before buying and it pointed to the US so I told the agent I will not be responsible for shipping cost and that I would report them as scam and charge back on my form of payment (paypal). After several failed attempts to make me keep the 4 for discounts, the agent gave in and promised that I would get my 100% refund and that I didnt have to ship back. I will request a refund through Paypal if I dont get if back on my card in 5 days. The product may be good but the scam to sell more than a customer needs is appalling. The reviews on their page have to be fake because non speaks to getting overcharged and I know I am not the only one this happened to.

Useless, fraudulent advertising. Should $.89 not $89.00
October 18, 2022
This is truly a piece of crap. The volume is too low. The sound quality is nothing like it is represented to be. Also, needs to connect to another device. Google translate is in the device you need to connect with. The video advertising must be another device. Or, someone is standing off camera doing the sound. Lol.

Not even a good boat anchor
July 2, 2022

Tinny speaker, erratic usually laughable mis-translations, prolonged response time, needs blue tooth and wifi to work at all--which are frequently not available in the field, especially abroad, when you need it the most!


Don't believe the hype. Mauma Enence does not work.
May 9, 2022

The video that Mauma Enence puts out about the Translator is not what I experienced at all. If a ZERO could be the rating -- that is what I would give. .

Received my two translators and they did not work.

Don't forget the 15% RETURN FEE. Mine was $20.00

Don't forget that the RETURN will have to go to Enence Returns Logismart

Savanoriu pr. 176

LT-03154, Vilnius Lithuania.

It will COST $65.00 to ship from Los Angeles to this location in Lithuania.

That's $75.00 to return a product that should be sold at the 99 cent store.

For's a total ZERO rating. Note, if you have a Cell Phone -- just use the FREE google or android translator that can be downloaded for free.

Mauma -- if you need my order number to verify that I'm real, just let me know and I'll be happy to provide.

4 translators failed; lousy return policy
January 9, 2022

4 translators failed; lousy return policy

I bought translators. All failed in the same way. Pressing "me" and saying e.g. Monday gives the

response on the app: "Sorry, can you say that again?"

Ditto using the microphone button and "Montag".

It is connected. If I type "Monday" into the App, in translates and speaks on the device "Montag".

I was forced to pay for return Postage to Lithuania and a 15% restocking fee. I feel scammed.

Do not fall into their rat trap out of Lithuania or is it China, Very ambiguios.
July 14, 2021

I have just been taken regarding the Mauma [WIFI Router] product I purchased online. I noticed first all, they had a perpetually engaged corporate number, over three weeks and never answered.

They were not even smart enough to have a country code no attached. That in itself says something of a company. Then they supplied me with a tracking number that hadn't allowed me access. to its system. Then they avoided some answers to my questions regarding my experiences. And now I found this online confirming my suspicions...

You should be careful with Muama Enence online store because it is a fraudulent online store, not the genuine or legit one. Now let’s find out why is an scam and what is it in real through our Muama Enence review here.

GregoryNelson August 24, 2021

8/24/21 Customer support Jeff is telling me what Myra S. said 8/13/21 that I will get a full refund for what has been sitting in customs in Lithuania since 7/14/21. An e-mail sent from Myra S. shows a refund of $29.72. I paid on two Enence invoices $34.97 and $227.85 total $262.82. Why does your service and billing for a month and a half continue telling me my refund has not been processed. The bank has been paid what Enence charged me. Totally dissatisfied customer.

too good to be true
July 26, 2020

The company is so bold as to claim to 100% accuracy?

Technologies aren't just there yet. Even professional translators make nuance mistakes occasionally.

Also the languages are not pre-installed, therefore cannot function as a stand-alone device.

Buyers beware. Don't waste your time/money on this product.

Don’t buy these translators!
February 25, 2020
I purchased 2 translators

garunteed return is a lie
January 7, 2020

I bought two of these and decided I did not want them. I sent them to Lithuania ($40.00) as directed and after a month they came back marked order expired. I have sent two emails to Muama and they do not respond.

Don't trust them.

MUAMA Customer Support TeamJoi February 11, 2020

I am sorry to hear that your MUAMA order did not work out for you.

Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.

If you could share your order number with us so that we could review and get in touch with you directly to assist you.

We wish you a wonderful day ahead!

JamesMangleson May 22, 2020

Same experience. Stay clear.

Made in China. Sent from China and returned to that address unopened by Registered mail.

Tried to cancel order and get refund. They offered discount if I kept it. Said no. 2 months later gave me their address an Lithuania if I retrieved the package from the China address. They are in Lithuania not china the address on the package. Steer clear the product is useless even if it arrives.

Is not PRELOADED with 40 languges
December 21, 2019

Had problems on day one getting the Enence to link up with my iPhone. Would not link to Bluetooth reliably until the latest iOS came out. It would display the words on the iPhone but the speaker was not linked. Purchased 3 units and all three have the same problems

You need the internet to do the actual translation. I purchased this as a standalone Translator, there was not indication that you had to have your smartphone on you. Also it links to the MUAMA server so if the company goes belly up, you have an expansive paperweight.

Customer Service is by e-mail and you could get a reply in 20 minutes or 3 days.

MUAMA Customer Support TeamJoi February 11, 2020

We are sorry you are encountering issues in setting up all of your 3 devices.

Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.

If you could share your order number with us so that we could review and get in touch with you directly to assist you.

We wish you a wonderful day ahead!

Where is my Order?
December 12, 2019
I have not received my order. I have been charged for it. I assume this might be a scam.

GianNicita January 01, 2020

You have to pay by safe internet system.

In this way if you do not receive the item you are able to recover your money.

An example is PayPal.

MUAMA Customer Support TeamJoi February 11, 2020

We are sorry you did not receive your order.

Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.

If you could share your order number with us so that we could review and get in touch with you directly to assist you.

We wish you a wonderful day ahead!