MUAMA Ryoko Portable WIFI Reviews

The Ryoko probably works, but support is nearly non-existent. Even changing the default password is very difficult, if not impossible. Without changing the password, anyone who knows the default password can connect. Returning the unit for credit is not possible. Kiss time and expense good bye!

If I could give them 0 stars or take stars away, I would. I am in Whitehorse, YT, traveling with my Ryokos and getting no service. I am going to be on the hook for a whole bunch of wifi. I bought these darn things to prevent that.

this site is a scam, do not buy anything here, you be robbed.

I had problems with wifi, saw their add, and bought one, just one for less than 80 euros, the company debited my account 249,00, i called them immediately not three hours had passed an the operator said that "the order can not be cancelled because it was already shipped", yes friday night, 2300 paris time,,,,,,,,,,not even Amazon can do it. this is bull, lies a fraud

few days later, 10 or 12, i receive an email saying that the appareil was delivered, i wrote again, and denied it, this people are such a fraud that the manager wrote in an email, to look around the buildings where i lived, and the post office and search. i answered of course, that i wanted the signature of the delivery, as proof, knowing that it was a lie,,,,,,,,,,,,,,and so continue,,,,,,,,,,,no money, no return of the money taken from my credit card ilegally , and bull plus bull.

my name is Rafael Alcantara, i live in Paris XVII, all the mails exchange with this scammers, are at the disposal of anyone who wants them

they scam, because they know that the authorities usually do nothing about scams,,,,

my mail is

traderrafa@hotmail,com

believe me do not buy anything here, you be ROBBED

I ordered 1 unit received 3 units for $177.00

Told all returns must ship to Lithuania.

Cost to ship back with ups is $195.00

Just received mail from muama (sorry must ship to Lithuania)

What a ripoff. Had to cancel my credit card.

I was scammed. This thing is a piece of junk. Shipping, if it ever gets there will be $30 + 15% stocking fee!

It was sent to me from Texas for $8 b

DO NOT BUY THIS PRODUCT! Warn others. Finally, It extremely difficult to talk to anyone on the telephone or talk to a supervisor.

Muama-Ryoko fraud alert!!!

After multiple attempts to contact a service representative and comply with Muama-Ryoko's onerous return policy and receiving the RMA to ship the product (including a lithium battery) to Lithuania the Muama-Ryoko representative couldn't provide which carrier to use. They say try Fed Ex, DHL or UPS. Don't waste your time they either won't accept the package or the cost is three times the value (which is by Muama-Ryoko designed as a scheme to defraud). Furthermore, they have a service rep named Joan Torres send ambiguous emails apologizing for the inconvenience, releasing the return provision of the contract, all the while sending the credit card bank defamatory false statements in opposition to the cancellation, falsely claiming the customer failed to return the product. Muama-Ryoko told me to keep the product an do what I want with it. Muama-Ryoko told the NYS Attorney General it was out of their hands. 
Do not purchase anything associated with this syndicate.

Date of experience: April 29, 2024

As one reviewer reported, I too purchased ONE Ryoko system, somehow the amount changed to 4 and I was charged $220.00 for the products. Avoid the use of their online processing. It is clearly defective. And after I recognized the defect, I also IMMEDIATELY called in and made customer service. They pleasantly assured me that it would be corrected. After chatting, emailing, and call the support group, nothing was corrected.

Now, 25 days later I called until I reached a human. I was told they would offer a 20% discount if I kept the unordered product and receive a cookbook. Really. I said no.

The representative said to expect the RMA material within 10 minutes. It has been 4 hours. It is time to file BBB official complaints against companies that victimize buyers while promising to remediate matters quickly.

Avoid this company and file complaints if you have been injured by the practices of this organization.

Hi, I'm a person who was one of those unhappy people who bought one of these. Reason when i went to reload data i was sent to another web site that you had to sign up to a contract. Well you do not have to do this. There is a web site out there that sells sim cards that you can buy the data on line through your visa for what ever mb you want. Now the good part of this there is no monthly plans. If you do not use the data for almost a year all you have to do is put $3.00 dollars towards your sim card to keep the account open. Now the thing you have to do is connect the ROYOKO to your computer and go inside and change the software text to the company that sells the sim card instructions. I have done this and i had to figure on how to do this myself. The router works great every time i use it. Oh the other thing is to go into your cellphone settings Android Or IOS apple and do the same change and you can use the sim card on them. I have 4 of them all work good, i just renew the data when needed. There is no information out there on how to do this to this kind of remote rotor. I looked at about 200 sim card card companies who sell the card but want you to sign a contract data plan with them. This sim card company does not. I do not want to say the name of it on here.