MUAMA Ryoko Portable WIFI Reviews
MUAMA Ryoko Portable WIFI Customer Reviews
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DO NOT BUY
This was a gift and is unusable.
Found out it has to be returned to Germany at a cost equal to the purchase price
Product shipped from Cheektowaga NY
Will fight this with my credit card company.
This is a scam
SCAM
Impossible returns
Their return policy requires that the item be unopened. How would you know that :
(b) You have received a product that is defective or otherwise bad; unless you had opened the item?
(d) You have changed your mind and want to return a product. In our case, we didn’t change our mind and want to return the product until we read the instructions, which were INSIDE THE PACKAGE, requiring the package be opened.
So their policies contradict each other—or make it ever so convenient to reject returns.
Susan Andrist, a very unhappy customer
Agree with you. I haven't even opened my package and they don't tell me how to return the Ryoko
****This product does not work as intended is a SCAM****
****DO NOT BUY!!
DON'T BUY!!!!!
I was scammed as well. I signed up for one device and one month of service to just try it. I’m a senior and I may have hit the wrong button but I was charged over 200 dollars when I hit checkout. Repeated attempts to contact ryoko have been to no avail
They signed me up for 6 MO’s service too, without my authorization. They also made it an auto pay for every 6 MO’s. Total scam. Fighting to get my $400 back. Company told bank that I agreed to the terms, on the very fine terms
Many products are being sold with “terms of service’ at the time you submit your card. These terms are not shown on the credit card page but another page after you click the small terms of service url.I consider this a fraud and your should be able to get your money back. But hiring a lawyer will cost a lot. And most companies are in a foreign country which makes it more expensive. And they are protected by their countries laws,Beware of the terms of service.
I wish I would have read these reviews first. Oh, well. I smashed mine with a hammed, great stress relief.... lol
Not worth it
Not worth it no returns , scam
Don’t trust them!
I am having a similar experience with two (2) Ryoko wifi routers that I purchased for $138.00. I opened one which has NOT worked, although it was shipped from Atlanta, Georgia, USA and I am in Florida, USA. The company's customer service is NOT helpful, and the product is notably poor. I am waiting for the RMA since 11/26/2024. Today is 12/10/2024. Since the product was shipped from Atlanta, GA, I am curious to see to which address it will be sent. I am soo disappointed in a product that has so much hype. However, I did not do my homework before I made the purchase.
EXACTLY what I experienced! Once I rec'd the RMA, that is when I realized that I would end up in the hole if I were to return it. WHAT A JOKE!!!!!!!
I concur. This company is running a SCAM.It is no joke. I am not laughing.
The Worst Service EVER – No WiFi, No Support, Just a Complete Scam!
I can’t even begin to express how horrendous RYOKO WiFi has been. I signed up with high hopes, and all I got was complete and utter disappointment. There is literally no service. I’ve been without WiFi for DAYS, and not a single person at RYOKO seems to care. I’ve tried everything—resetting the router, calling customer service, checking for outages—and nothing has been resolved. It’s like they took my money and disappeared into thin air.
Customer support? Nonexistent. I’ve called and emailed multiple times, but they NEVER get back to you. When they do pick up, they’re clueless and offer absolutely no real solutions. I’m convinced the company is just a scam to steal your money. There is NO connection, NO help, and NO service. They’re taking people’s money and offering nothing in return.
This isn’t just a bad WiFi service – it’s a complete waste of time and money. I’ve had more success connecting to WiFi using a tin can and string. The router is just a plastic paperweight at this point, and I’m furious I’ve been stuck paying for a service that doesn’t even exist.
Do yourself a favor and stay FAR away from RYOKO. If you want to experience the agony of paying for nothing, then by all means, go ahead. But if you actually want a working WiFi connection, do NOT waste your time with these people.
ZERO stars – Complete rip-off.
Well said! That is my experience with them!
I am very sorry for you. I am glad that you are warning people against this kind of garbage.
Report them to FTC. Reportfraud.ftc.com
Ripp off. Fail to give app information
First at I should have known this is a switch and bait on the internet. You don't mention you have a monthly subscription plus a roam charge for internation the two unit I had purchase; I would like to return and get a refund. I did not open the two units i purchased waiting for a answer did I need to purchase an app, which I never got a answer invoice information.
ORDER #5568b8m SUMMARY
ORDER DATE: 2024-09-01
PURCHASED ITEMS:
Ryoko Pro (x2) $138.00
Universal Travel Adapter (x1) $66.50 $19.95
You Saved: $46.55
SIM Card (x2) $0.00
Total: $157.95
You saved: $-91.45
Customer service
I had the absolute worst experience with my order. Immediately after placing my order I received an email that indicated a double charge on my order. I called to cancel it but was told that the order was already processed and too late to cancel. I would have to wait until I received my device which took a full two weeks to receive. I called CS and was told that I would have to pay to ship it back to Germany, and even though I should have been allowed to cancel before it was shipped, it was their error, but I would still be responsible for shipping it back. I also took my hours to finally even get through to their CS number in Germany.
HORRIBLE EXPERIENCE
This is a scam
One of the biggest rip-offs I have ever seen. I ordered 1 charged with 2. Told them I only wanted 1 A few minutes later, was told the order was already in progress and couldn't be changed. One of them worked for about an hour and quit. Contacted them and could not get a replacement or refund. Charged for additional data on the other. They set it up as an automatic payment. Asked them several times to cancel the account. Still charging me every month.
Am filing a complaint with the FTC. Hoping they will shut them down and make them repay all the money they have scammed from the people.
Also contact your bank and if you have to open another account.
SCAM
Nothing advertised about this was true for me.
one of the worst pieces of tech garbage I've ever purchased
Scam-SAVE YOUR MONEY!!!
The video advertisement itself sounded like a scam; you know, the tired story line about young brilliant employees of a similar product rebelling because customers were being ripped off and starting their own company with their marvelous alternative product. Buyer beware!!!
I should also have mentioned that these Rip-off companies often operate by selling you 2 items (even though only 1 requested) and when you try and cancel one, they state that it’s in the system and can’t be cancelled. When you attempt to return 1 or both items because of inadequate performance they offer a 50% discount which, in my case with another scammer, J declined. After much hassle, I raised the matter with PayPal who immediately refunded the payments and told me not to bother to return the items. Moral to this, in the event that you hadn’t checked out the company’s reviews, is to insist on paying via PayPal!
I wish PayPal would have sided with me. They didn't!
LOOK AT OTHER POEPLE'S REVIEWS, THEY'RE A RIP OFF
I was hoping that this product was real. Here's my adventure with Ryoko...
By accident I ordered 2 and I spent one week calling the company at least 3 times in the week and they assured me that one was taken off the order.
I received 2 in the mail and tried one but it did not work for me, i wanted it for my hunting camp.
For your information if you open the box you CAN'T RETURN IT. I did not know that!
To return the second one it costs over $50, so it's not worth returning this one either, cause I don't trust them anymore.
SHOULD HAVE DONE MY HOMEWORK BETTER!
THIS IS A RIP OFF!
Yes, I have the same problem. I have filed a complaint for this company, they need to be banned from taking customer money. The product does not work with united states apps like hulu and philo consumers need to beware.
Julia, could you send me the address to where you filed your complaint? If you read this, send the address to [email protected]. In your Subject box, type RYOKO. I agree, this company cannot continue to operate in the United States. IT JUST DOES NOT WORK . It's a BIG SCAM!!
This device is TRASH
NOT FOR REAL WI-FI USEAGE-ONLY EMERGENCIES
I recently bought the Ryoko pro, based on a supposed fair website that reviews these portable Wi-Fi devices.
First, read the fine print. There is no refund once you activate it.
Beware- the data is expensive! I bought the 10gb, watched a couple of episodes on Netflix and my data was gone in the morning.
This is only for making phone calls or checking emails. You cannot do anything else with it.
I would not recommend it for anyone that actually wants Wi-Fi.
Ryoko works well in the US, not too well outside
Ryoko is good in the US, we have not had problems. But we are now on a cruise and we stopped in Roatan, Mexico and it does not connect there. It says connected but no internet. Tomorrow we will stop in Mexico and we hope it works there.
This is an outright LIE.
This thing is unquestionably a sale designed to sound too good to be true (cheap unlimited fees crazy cheap $129 annually unlimited data)
There is no phone number that answers. The thing does not work. They are criminals as well.
WHY do I say this. The unit came and the prices confused me at first. It stated unlimited was $99 per month versus $129 annually so I tried to change my choice to the lowest plan $19.99 a month.
I then see as I get further in that there is an annual plan I already paid for @$129 annually. I changed the plan to the $19,99 because $99 a month was crazy so you wiould think I got a creditr for tge $99. Never even set the device up yet and the menu showed the options. OK I must have been wrong I assumed. My mistake.
I contact them via email (no other support existed for me in the US). explain I made a mistake I am so sorry. I would prefer to keep the $99 unlimited.
Nothing. Not even Crickets (why use Crickets as nothing? Crickets are a sign of LIFE :-) )
So I try to use the thing and I had now a menu showing I gace the Yearly Unlimited @ $129 billed and the monthly 1 gig @ $19.99 a month. WTF. I try to go back to the $129 plan as it states I paid for it. Not happening. I open another Ticket and then sent 15 tickets. Just created the same thing over and over again stating the thing is garbage and it was money back guarantee.
They said I must ship it back to Germany. Germany? BAD Service in Germany. That was a first for me.
So, It was more money to send back then it was worth and I asked them to credit the services only and make sure no future billing. They credited $19.99 and the $129 annual was not active so they cannot cancel.
BOTTOM LINE the ABOVE 4 STARS IS A LIAR. Why cant we ever bring these hogwarts to where they belong
I agree! I'm sure they paid this person to write that review.
Sorry for your experience .
Same with all the other people posting reviews here.
Those of you living in USA,you do have other means to get your money back.
If you purchased this product using your debit card , or even your credit card, don't forget these cards come with fraud protection .
It's a simple process, just contact your financial institution and give them all the details of your purchase.
They will ask questions to make sure you made a valid effort to remedy the problems with your purchase.
They will even contact the company on your behalf .
If the company is not operating a valid business and are stealing from people, the bank will refund the money back to you.
This takes approximately 1 month.
It's easy and legit.
Hope is not lost .
Don't allow companies like this to keep your money, because that just allows them to continue to steal from the next person.
Good luck to you .
Areohen