MUAMA Ryoko Portable WIFI Reviews

BEWARE! I purchased 3 of these units. I was not aware that after spending $177 that i would also have a monthly charge for a data subscription. When requesting a return, I was sent an out of the USA address to return it to: Returns - Logismart

Galinės g. 1, 13-14 rampa, Galinė

LT-14247 Vilniaus r.

Lithuania

The postage to return this item is excessive. Since it was mailed to me from California, don't see why it's not returnable to that address. Also, on their website, they do not inform of this issue, just say it's returnable, so there is NOT full disclosure. Had I know, would NEVER have purchased. DON'T BUY THIS PRODUCT!!

The pice for the basic plan with ryoko has gone up to nearly £20. That’s for a 3G plan. RIP OFF!

I can't say how disappointed I am in this company. I have used this type of device successfully in Australia and I was hoping to get, as advertised a worldwide WIFI but no I can't even get the thing to work and the support is so confusing. Like others, I too ordered one but got 4 with the same issue I had to return three costing me $90+ these people are SCAM. BEWARE .

Unit worked great for a 1-1/2 weeks then would not charge. Company would not send new battery but did agree to stop charges - but did not, numerous emails with them agreeing to cancel still resulted in them charging my credit card. Have reported them for FRAUD.

I have had this piece of crap like two years now. Try it here, try it there. Pretty sure they stated this could be used in the middle of the wilderness, halfway to nowhere! Uh, yea, NO! Because, if the flippin contraption has no internet connection ~ ya know… it doesn’t work. It doesn’t work in any capacity on this planet! TAP69~

I ordered 1 unit. Their system came back with 4 units ordered. The service rep could not change the order (which was requested within 10 minutes of the order being placed). Returns must be sent to Lithuania, although the distribution center is in the US. The Lithuanian return address, according to the post office does not exist. Never did receive the sim cards.

Just ordered and kind of regretting it already as they claim, "NO Hidden Fees" then you get directed to the page of viaota.com where you find out the cost of the plan......It does not tell you upfront! Found this MISLEADING! Let's hope the product is good and will actually arrive and work.

This product is very bad and has spotty connection and now won’t charge, don’t buy it it's a piece of junk.

Purchased two devices for our travel to the Philippines. The problem is that the Philippines have two different service providers and this device only works with Globe. My cellphone had better service than these devices.

I had somehow run out of data considering I had poor coverage. I added more data (regretfully) and the app never updated the data added. I chatted with customer service at least 4 times with them constantly reassuring me it would appear on my app but never did. So I could never tell how much data was being used or remaining. It was VERY spotty service so I ended up having to buy another local device to use with the other service provider SMART. I should’ve just done that then pay for two devices with the warranty. I ordered it two weeks before my trip and was gone for 3 weeks so when I tried to return the devices I was outside of the return window.

So I paid for two devices, paid for extra data on one, purchased two local devices to use with the other service provider SMART plus got charged by my regular service provider in the US for extra charges on my cellphone. All in all it was NOT worth it. It sounded like a great idea but definitely a BAD decision. The reason I bought two was because there were times we were not all together and needed Wi-Fi to keep in contact.

So for those of you traveling, it’s best to find out who they partner with because other countries may also have multiple providers some of which are not as good as others. Also, I did try to have them switch it from Globe to SMART and it was told it’s not possible. You’re better getting a local device and they provide SIM cards at the airport. It will DEFINITELY cost less than the amount of money I spent between all the devices and data services! If you’re really set on giving it a try I’m looking to offload two devices that cost too much for what it’s worth! Otherwise they’ll be collecting dust since the company wasn’t empathetic at all to my frustration and disappointment in the device! I can’t recommend enough to think twice or do more research about the service partners!

This product is a scam. It does not work as advertised. Returns are not accepted. There is an auto-renewal that is applied without consent.

You are unable to cancel or remove the credit card from your account. They will continue to charge you without your consent and you will have to dispute the charges and they will not give a refund on any data plans.

When travelling to Pakistan and Vietnam was unable to connect, yet when I called customer service they said I used all my time on my plan and no refund.

Stay away from this product, plans are expensive and they charge you even if the device never connects. I would give it a zero star if I could, waste of money.

I purchased a wifi Muama at the end of Oct 2022 had trouble with simcard. Called the company up to send me another Sim card. Took pictures and sent to them which they requested. Now being Dec. 28th and not a damn thing has not happened. So this product is a pile of bullshit. Also using the product was free. That is bull now they are saying you have to pay for a plan so much a month. Now I am out 148.67. I guess the scammers got me.