MUAMA Ryoko Portable WIFI Reviews

I bought based on the fact wifi was available anywhere with the device. In reality you need to pay a monthly subscription.

Ryoko call me everyday to activate and does not want me to return the device.

DO NOT BUY

It didn't work "out of the box". I had to link to it with my PC and make changes to get it going.

I purchased an UNLIMITED DATA plan at $89.99 per month. They shut me off for using too much data and when I called them they cited their "Fair Use" policy:

"the uploading or downloading of unreasonably high volumes of data, which is not in line with the normal consumption habits of an average consumer and is not similar to the rational use of Services for personal needs;"

Who determines what that value is? I can tell you that I only used it for streaming TV. That is something that millions of us do with there internet providers. This is why I chose UNLIMITED. I will also add that I was shut down within a week of using it so what they consider is not rational use must be a low number. And, there is no way to know how much data I was using. Not on the device or in my account information. The device simply says I have Infinite Data.

This is fraud and false advertising.

I received the product, the WiFi hotspot.

I opened it and turned it on and it doesn’t work. Ryoko advertises a 30 day money back guarantee, but only if you don’t take it out of the box and turn it on.

The worst of the worst product scam.

I spent good money for a useless piece of electronics with a useless guarantee.

I wish I could give a negative 5 star review. The product never worked for me and when I reached out to them to express my poor experience with it, they refused to honor their own return / warranty policy, which states " product must be in it's original packaging"

Well it is, and still has the screen protection strips on it. I only (and unsuccessfully) tried to connect it once and it failed miserably. I complained to them twice before the 30 day return window, and got nowhere. They said the since I opened the package and attempted to use it, they could not accept it back.

Well, how could a consumer even know if the product is defective without opening the package and attempting to use it? Ridiculous to say the least. I wish I had done some homework before I made this regrettable purchase.

Now I am stuck with this piece of crap. Buyer beware! Steer clear of this shady scam company!!

I wish i could rate it minus 10 stars. that's being very kind.

product: sucks. Bad connectivity. constant crash and loss of your work.

support: well below average, could not care less

warranty / customer service: Bad / way below average, disappointing. They do not care and do not want to help you.

warranty policy: deceiving, does not deliver. WATCH OUT!

I ordered this device and it did not work upon arrival. After all of an hour on hold and over an hour on the phone with the tech, they got it to work. 2 days later it wasn't working again.

Another hour on hold to speak to the tech and they had explained they had shut me off due to their fair use policy. aka over usage. They advertised as unlimited. They would not let me a return equipment or refund my money. They sure were not what I was looking for.

It is a scam! they claim to be suitable for home internet with streaming videos. If you use it to watch Youtube TV, they shut you down inside of two days for "excessive data usage." Customer service is a joke, they will not give you the amount of data that triggers this shut down on their "unlimited" service... but it is slowed down each time to the point where it just says "waiting for network" until your next billing cycle begins.

ABSOLUTELY THE WORST! CANNOT SPEAK BADLY ENOUGH ABOUT IT!

The Ryoko device does not work.The device turns on, it just will not connect to any service. The Viaota simm card does work in my chromebook go.

If I could give it 0 stars I would. Ads are inaccurate, device does not work, support is non-existent. Bought this in October 2024, tried it during a power outage and got nothing. Didn't work. But the data it came with declined precipitously. (Nothing in the ad says you have to buy data!) Started trying to return devices (yes, I bought 2) in October. It is now February 2025 and STILL have not received instructions on how to return them.

DO NOT BUY. Definitely a SCAM!!!

I opened and turned on my Ryoko device and the screen referred me to customer service. I can tell that there is no sim card installed as I was told there would be.

DO NOT BUY THIS !

Unit did not work and when I called to return it they said it could not be returned because it was opened.

How would you know whether it works or not without charging and turning it on?

COMPLETE SCAM!