Harvest Right Freeze Dryer Reviews
Harvest Right Freeze Dryer Customer Reviews
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I wish I ordered the Large Dryer
Helpful
Fantastic for food preservation!!!
Great purchase
Food Preservation
This appliance will allow you to store food for an extended period of time while reducing the weight. Easy to use and maintain! You will get the opportunity to try different food items and come up with ‘off brand’ uses! Great support!
Not only will you get to make ‘emergency’ food but you will also if you like have the convenience of having Dill or garlic on demand without worry that it will spoil in the fridge!
Outstanding and easy unique treats for kids and adults via ice cream sandwiches!
Fast technical assistance
Very Happy
I must say reading the other reviews I wonder what's going on. My experience has been anything but perfect but I understand they are people and people make mistakes.
First issue: Machine showed up broken. With the amount I spent for the machine I was defiantly reading everything, they sent messages letting me know to check the unit for damages before the delivery company left. I did just that and needed to send the unit back. There was a new unit at my house in two weeks. Given it was an 8-12 week backlog to get the first one I was very happy it showed up much quicker and I really appreciated the heads up to check the unit. Problem solved and an A+ in my book for customer service.
Second issue: The sealer is not sealing the mylar bags.
We called customer service when they opened I believe around 8 or so our time. I received an email at 8:11 for us to send a video of the issue. I sent the video at 9:14 and by 10:30 I received an email and a fallow up call from them letting me know they are shipping a new sealer. A+ for the response.
I do work in customer service and I deal with some extremely unreasonable people at times so I guess I may have a different level of tolerance. I can honestly say even with the problems I've had I am completely satisfied wit my purchase.
American Made Quality
We purchased the large freeze dryer and it is a heavy duty well built machine.
The people at Harvest Right have been a pleasure to deal with. They answered the phone immediately and had easy to understand answers to our questions. Dan in sales helped us get a great deal as well
Fun, fresh, fascinating
AMAZING
Great Product - Totally Worth IT
Value and food storage
Excellent product and customer service
Amazing
Great product, disappointing customer support
Don't give up
Solid machine, great customer service
Great Customer Service
Scratch and Dent
I have had the large freeze-drier for 6 or 7 years. I have enjoyed it except having to have my oilless pump rebuilt every 2 years
Rewrite.iove my large fd. I have had it for 6 or 7 years. I have not liked having to have the oil less pump rebuilt apx every 2 years. Last time I was called and told I could pick my pump up and it wasn't ready after having broken an hour, and wasting gas to get it. I had to replace the touch screen and upgraded the programming with a new circuit board while waiting for the pump. I LOVE the upgraded tech. All in all knowing what I know using this machine I would purchase it again
Amazing Product
I am very excited with my freeze dryer. I have a great way to store my excess garden produce now. I can now save on groceries by buying in bulk.
I encountered a vacuum error with a batch and Harvest Right worked continuously to resolve the issue. Turns out it needed a new vacuum hose which they shipped right out to me. They have kept in touch to make sure the repair worked and were very pleasant and patient with me throughout the process. I am very pleased with the service I received from Harvest Right. I would highly recommend them to anyone interested in purchasing a freeze dryer. There produce is excellent!