Harvest Right Freeze Dryer Reviews
Harvest Right Freeze Dryer Customer Reviews
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Great product, great investment
Great Customer Service
Small Technical Issue
HR review
Bought a medium unit back in May. Had multiple problems, which the Technicians attempted to help me correct. I have some problems that it took so long to identify that there was a problem. Usually because there was a time delays between the steps to attempt to mediate the supposed problem.
I would submit a ticket. They would send me information on how to fix a problem; then I would review and attempt to do as the corrective action advised or await the parts to fix the problem (this may take a week or so). I would then speak to the technician or await for the technician to get back to me and try something new. The technicians were always polite and very helpful. It was decided that the unit I had needed to be replaced (along with the vacuum pump. The new unit arrived in November and the old unit returned. I am still awaiting the pump as it had to be back ordered.
This new unit has functioned without any problems after 3 weeks of almost constant use. If this was the unit I had originally received this review would be a 5 Star and not a 3 star.
Excellent way to preserve foods
Amazing Freeze Drier!
Harvest Right Freeze Dryer
A-MAZ-ING
So excited to have this Freeze Dryer!!
I love my Harvest Right Freeze Dryer,
I bought the medium one. It has 4 trays.
I definitely could have bought the large.
But product description is true to word
Very impressed so far.
We love our freeze dryer
Overall pleased with item
So Glad We Bought One!
I was so happy to see Harvest Right offers an interest free payment option. We were able to make a down payment the make payments as we were able until paid off and we could pick it up(since we are local, otherwise they'd have shipped it to us). It made it possible to get a freeze dryer.
While we did have a small repair needed to get up and running, HR customer service was easy to get ahold of, the tech was really nice, knowledgeable and good to work with. They got our unit fixed up quick and checked on us a week later to be sure everything was good to go. And even though small, they sent us some free Mylar bags and OAs as a way of acknowledging and apologize for the inconvenience.
I’m really happy with our purchase. So excited to make our own food storage and preserve our harvests!
Promising product: optimization needed in manufacturing/test processes and improved service model needed
After reading reviews and evaluating our needs, and talking with a friend who owns one, we made the decision to purchase a HR Medium size Home Freeze Dryer. The delivery went as scheduled (we ordered directly rather than a retail outlet). It was easy to unpack and assemble the system. We followed the supplied directions and ran the setup test.
The required vacuum could not be achieved. I began the process of working with the very polite customer service and technical support departments. It turned out to be a leaky connector on the vacuum hose. A new one was sent and we were able to pass the setup test and proceed to run our first batches which went flawlessly. It did take many hours to run various tests and supply data logs from the removable SD card to the technician to proceed to the next step.
One of the steps was to run the unit in heating mode for 24 hours to burn in the glued heating pads to address outgassing issues that affect the pressure reading. Improved manufacturing process is needed to avoid that step for the consumer. I believe the vacuum hose is not tested with the FD unit, but should be (the factory run-in data indicated the FD unit met pressure - likely on a test rig that does not include the provided hose).
I am happy that I was cheerfully compensated somewhat for the energy costs and my time in supplies for use with the unit. An improved site support model is needed for sure. I was told by the service tech that HR is working to establish a mobile service team, which I hope is true and successful.
Machine works great once you work out the bugs
The machine works great once you work out the bugs. When we first got our machine, there was a very strong smell, and we were not able to reach the proper mTorr for the machine to finish the cycle. The customer service rep walked us through many various tests to diagnose the problem. It took us the better part of a month, but we finally were able to use our machine, and now it works great.
There seems to be some issue with the manufacturing process on the newer machines from ~October 2022. The main issues with ours were 1) the strong odor coming from the tray compartment which required several rounds of off-gassing to remove, and 2) the epoxy inside the top of the machine required re-sealing to fix. Customer Service was excellent in helping us resolve those issues, though it took a month to finally figure it out. However, the rep was prompt and helpful and provided as much information as she was able.
What I didn't like however, was having to be essentially a field technician for the company. I do understand that with a machine like this which can take hours and hours to determine whether there is a malfunction, would limit the ability to simply send out a technician, however, there should be a better method to diagnosing and fixing issues without so much hassle.
I think also think they need to address issues with their manufacturing process that is resulting in the issues some machines are having.
Overall, once the machine was fixed, it has worked fantastic. The food is coming out perfectly freeze-dried and the quality is excellent.
I would still recommend these for anyone in the market for a home freeze dryer, but make sure you do your homework on them first as they are a big investment and they can have some mechanical issues that you will have to try to solve with their help.
I love my medium size freeze dryer.
I would give this company a rating of zero stars!
If I could leave no stars I would. I am so frustrated with this company. I purchased a small freeze dryer in July. It was shipped out without a vacuum hose. When I called, Harvest Right said they were out and would send a vacuum hose when they received them. But there was no notice with the package, or email alerting me of this fact.
Then I had problems with the test run. I downloaded the information on a thumb drive and forwarded it to Harvest Right. Their solution was for me to take the freeze dryer apart and look at the wiring inside the freeze dryer.
I refused and brought the freeze dryer and vacuum pump to Harvest Right for repair. I left the freeze dryer and vacuum pump for repair on October 27, 2022. I received a call right before Thanksgiving that the freeze dryer had been repaired and I needed to pick it up. At the time, I was ill with pneumonia. Then the next week, I received another call and an email threatening to charge me a $10 per day storage fee.
I explained the pneumonia and made an appointment to pick it up on December 5th. I picked up the freeze dryer. It is 182 miles round trip from my home in Nephi. When I got the freeze dryer home, it was missing the power cord. I called on December 6th and was promised that they would send a replacement power cord right out. They didn't have the power cord picked up by FedEx for the delivery until December 12th.
When I picked up the freeze dryer Harvest Right mentioned that my vacuum hose was defective. I guess they don't test the dryer, pump and hoses before selling them! Now in looking at my freeze dryer I realize that the drain valve has been removed from my freeze dryer. I took the dryer in for repair with a drain hose, and it is returned without a drain valve. How long will it take to get a drain valve now? I purchased this freeze dryer in July, and I have yet to be able to use it.
I can't rate how the dryer works, because it never worked. I should have just set fire to my money to the $2,246.89 that I spent on the dryer. Harvest Right is a joke!
Definitely worth it!
Needs better quality control/emgineering
Let me begin by saying that Harvest Right seems to to try to please its customers through its customer service center and they have helpful associates; however, there are some problems with their products when it comes to quality control/engineering.
I have not yet been able to use my unit because the pump was shipped with a little bit of oil in it. This caused the demister to flood with oil and now I cannot use the unit until I clean the demister. The problem is that when I went to clean the demister it would not come apart as instructed, and it ended up breaking when I tried to unscrew it to take it apart. They were prompt to order a new one for me, but it is not in stock so I am still waiting on the part.
I recommend you read the reviews with the least stars as they offer a good picture of what issues people are having with these freeze dryers. For me I think its important to emphasize that the machines are not perfect and the engineering is not the best.
One of the biggest issues that exists in my opinion is the fact that the unit apparently gives off water vapor mixed with ionized mineral oil particles from the demister and the only solution given by Harvest Right is open it up and put a piece of paper in a small hole where a bearing sits and remove the bearing like ball. This is like some crude bandage or duck tape like fix that I often wonder might cause performance issues and undo the premier pump's performance in separating water from the oil. I do not know this for a fact, but I wonder what could happen from it in terms of oil life.
I think the engineers should have engineered a real solution. Just look up in a search engine "Harvest Right fog" or "Harvest Right Demister misting" to get an idea of what I am talking about. Overall I think the machine is great concept and, if it works, the idea of freeze drying food is an unmatched method of preservation. I hope to try my machine soon, but I am still waiting on parts right now.