Harvest Right Freeze Dryer Reviews
Harvest Right Freeze Dryer Customer Reviews
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Didn't work right out of the box
Didn't work right out of the box. Couldn't even get past the vacuum. It could be an easy fix. It could be an o-ring. But after the experience I had with customer support, and seeing all the reviews telling future Harvest Right owners that your machine WILL stop working pretty quick into the experience, I decided that this was not a headache I wanted to deal with. So I asked for a refund.
Yep. I pay shipping - hundreds of dollars AND they want to BILL ME for being unsatisfied via some fictitious "restocking fee".
Maybe Harvest Right is a good company who just isn't ready to mass produce and stand by their product the way they should.
OR. Maybe they are scammers and they're just gonna take advantage of people when they are scared for as long as they can.
I have no idea. But time will tell. I will say this - when you are charging a "restocking fee" It's because you're getting so many people who are unsatisfied, you actually start losing money. Paying shipping - it's a bad move. But at least it's a REAL cost.
Restocking fee? That translates to "We know our product is bad and we're going to make you think real hard before you send it back for a refund".
Just my 2 cents.
Do not buy!
Terrible. Machine breaks after a few weeks or months. Customer support cannot solve most people's issues. No refunds.
Purchasing a Harvest Right freeze dryer is one of our biggest regrets in life. Horrible waste of $3,000.
Please look at their page at the BBB. Awful.
Now there are Facebook pages dedicated to how horrible Harvest Right is.
Don't buy a Harvest Right Freeze Dryer
I wish I had read reviews before spending over three thousand dollars on a Harvest Right Freeze dryer. Everything you read about their lousy service is right. My new F.D. failed after 6 weeks. I requested a service technician contact me. I have been instructed to rewire the unit twice.
I have sent several reports via thumb drive trying to trouble shoot the problem. One of the problems was a coolant leak. I sent the unit back to Utah and they recharged it, but did not fix the leak, so when it came back of course it failed on the first batch.
It has been six months of headaches and it still doesn't work. It's going to the dump.
Customer Service Rocks!
Greetings! We have been using our Harvestright mid-sized freeze dryer for nearly a year when we experienced a vacuum error. The first thing we noticed was the error message on the display, so we checked the batch of fruit we’d been processing and it seemed to have a bit of moisture still present. Of course I blamed my sweet wife for over-using the machine and she blamed me for being born in the wrong century.
We contacted Harvestright by email and submitted a “ticket”. The next day a young-sounding woman with a charming name called to ask us about our issue. I’ve forgotten her name, but they each had clever and delightful names. I’ve come to the conclusion that all the service representatives are brothers and sisters and were named by the same parents.
Chad and Humberto were able to guide me to perform a series of tests on our unit and send them the data I collected on a thumb drive. Logically, they sent replacement parts that were the most likely, but least expensive, culprits for the vacuum leak.
At first, although they said it might be my vacuum pump, they sent me new gaskets and valves. More test data. Megan took over the diagnosis mission at that point and based on the test data, she immediately sent a replacement vacuum pump. It cleared up the vacuum issue completely and immediately. I had to retract the accusation I made at my wife in the beginning. However, she continues to insist that I might have fit in better if I had been born in the Nineteenth Century.
There you have it, you’re in good hands with the tech staff at Harvestright! Thanks guys!
Doug Barnes CF
Works great but needs regular maintenance.
We have had a Medium Harvest Right Freeze-Dryer for a little over 3 years now. We love it! We have had a couple minor issues (control board shorted out) but they replaced it for a minor fee even though we were out of warranty.
If you realize this is a rather complex machine that needs regular maintenance, you will be fine. We built a back-flush for our oil pump that works great and is much easier than the manual filter system that comes with the unit.
If you are expecting something that is plug and play, this may not be for you, but it you recognize it needs some attention and you are willing to think outside the box to tweak a few things, it is a lot of fun and it preserves food wonderfully. We love ours and highly recommend it.
Well made machines, great service
My mother and I both purchased a Harvest Right Freeze Dryer this past year. We are absolutely loving the machines. Easy to use and work very well. Hers has not had a problem at all. Mine has given me a couple of error messages.
I contacted the company and their customer service was timely and helpful. They had to send my info to a technician. It took a couple of days but he called and helped me with my problem. He also answered all my questions and explained everything very well.
With all the machines they have out there now I expected slow or bad service but I am very pleased with my experience.
Harvest Right Small Unit
If not for the great food when the unit works, I'd say don't buy
The food is awesome. The cost is out of this world, which seems to be where they get their customer service agents.
I was shipped a bent unit concealed in a perfect box and since I didn't know to check everything before signing, they told me I was just screwed. They did finally send replacement parts, gurdgingly, and it was up to me to replace them.
The unit worked for about 2 weeks when I finally got it put together, and the oil pump started leaking. I wanted an oil free after seeing first hand how MUCH work was involved with the oil based. I was told I was in line (near the front) for units coming in in April. I called and called. Not in yet, Not in yet, then in May All gone. None left
Then I was "put in line" for ones coming in in May. I pre-paid $1.300 to make sure I would get one since I'd been waiting for over 2 months already. I started calling again and again. No in yet. Not in yet. I was desperate as it had been going on over 3 months at that time.
I emailed Jill at commonsensehomesteading (FB). Within 15 min, my new pump was on the way. Before the pump arrived, 6 months of my 1 year warranty was used up by Harvest Right. A 1 yr warranty for a unit costing $3,500?????????????
I'm 70 and have challenging health so I need to have affordable, easy prep food set by for my later years, or I NEVER would buy the unit. I'd wait for their competition.
If you need or want one now, DO NOT BUY DIRECT FROM HARVEST RIGHT. Buy from Jill, so you have someone who can get results on your side
I, too, read this review prior to purchasing a Harvestright unit. Presently, I am terribly disappointed with the customer service exhibited by the company and sincerely wish that we never made the purchase.
As a valued customer, veteran and small business owner, I have experienced a horrific journey with receiving a replacement vacuum pump for the dysfunctional unit that arrived with the freeze dryer. Today, after an extended non-resolution period, the following email was sent to Harvestright:
I have phoned and spoke with various representatives (Jared, Cody, Colby, etc.) consecutively for the past four days, requesting a tracking number for the replacement vacuum pump.
Having received no reply, erroneous tracking information and failed assurance that I would "receive the information via email," the level of customer service demonstrated has been abysmal.
I anticipate receiving the correct tracking information for the replacement vacuum pump today, 26 May 2017, as my business has been directly impacted by the promise that "it will cross the other vacuum pump in the mail"- Colby Turner, 22 May 2017.
If I do not receive the information, as promised by the aforementioned representatives, I will file a complaint with the Better Business Bureau and move forward with legally rectifying the situation.
Having been truly excited about my freeze dryer in the past, I am very disappointed with the customer care "run around" exhibited.
Madinah Slaise, MSN, RN-BC
Captain, US Air Force
Having researched BBB reviews, I noticed that a complaint was filed which mirrored my experience without deviation.
Don't believe me, visit the BBB site and insert the following info:
Location: North Salt Lake, Utah
Don't be fooled by the fancy youtube videos and website, harvestright is the worst company that I have ever encountered.
I do not own a Harvestright freeze dryer but am planning on getting one in next few weeks. I did search the BBB website and they have a 'A+' rating which is EXCELLENT. I found a few poor reviews with this company over 5 years ago but within the last 5 years I have found nothing but great reviews. I would feel very comfortable ordering from this company.
I can only say that you have a vested interest in the company or ownership, or some connections when purchasing it.
I do love the food and would invite an update if you've had any experience with customer service
I would purchase it from you