Harvest Right Freeze Dryer Reviews

My harvest, right freeze dryer has been a fantastic product. I had a small issues and customer service showed me how to fix it. Thank you very much.

We had problems with our Harvest Right freeze dryer from the very beginning. I contacted customer service for technical help. It was very stressful and frustrating with the machine being a big investment. The technician that helped up was Madison Price. She was very patient with us, since we are technology challenged. LOL She walked us through all the tests, and after a few days with her help we have a beautifully working machine. We are having a blast freeze drying anything that we can.

I received my HRFD (medium) as a Christmas present. I did not set it up until after Christmas. But as soon as I plugged it in I knew there was a problem, a big crack appeared on the touch screen. No crack on the outside glass but something was definitely wrong internally. I submitted an online ticket. HR staff was minimal during the Holidays but my ticket was resolved as soon as folks came back to work. I am assured that replacement part is being shipped and if tech support is needed for the repair it will be provided. I wish I had plugged it in as soon as it had been delivered. My fault for being sentimental. But HR is standing behind their name even though I delayed.

(I have to be honest though. There was mention of free oxygen absorbers if I wrote a review.)

We purchased a medium Harvest Right freeze dryer at the end of February 2022. Our first pleasant surprise was that it shipped faster than anticipated and arrived in great condition! Out of the box, everything worked wonderfully and we were able to get several loads done.

Due to unforeseen circumstances on our end, our freeze dryer sat unused for several months. When we started it back up this past November, we started to receive the dreaded Vacuum Error. I emailed my CS rep at Harvest Right who very quickly gave the Tech Support info. Within 24 hours of Tech Support receiving my ticket request I had a response back!

Our Tech Rep, Bobbie, has been amazing to say the least. She diagnosed our issue quickly and sent us all the necessary information. She was in contact with us on a regular basis through the entire process (including two different phone calls to walk us through everything). The issue has been resolved and Bobbie made sure to keep check on us until we were able to successfully run multiple loads in the freeze dryer.

Everyone has been very friendly & knowledgeable from Harvest Right! We are looking forward to many more loads going through the machine.

Like you, I am concerned about making expensive purchases online because once the purchase is received, too often there is little to nothing done to resolve warranty issues… and that is only IF you can even find a number or speak to any living person.

Harvest Right is different!

Monday PM (before midnight): Submitted service ticket

Tuesday AM (next morning)

8:15 AM Technician made contact and set up phone call for 10:15 AM

10:15 AM Technician called and reviewed problem

10:23 AM: Received email with software update and the problem was fixed!

11:42 AM Received followup email (and call) to ensure all is well

Where on earth can you find that level of service? I can tell you where… and I can also tell you where you will not find it. Yes, it pays to shop reputable companies in the USA (and Canada). Reputable companies like Harvest Right.

Customer service was really helpful after I got stuck on a screen after a power outage. They had the problem resolved in minutes flat. And I love all my wonderful freeze dried goodies!

I payed for this machine with my own money. Recently, Harvest Right customer support asked me (and probably others) to write an honest review. I run my machine daily, and it's one of the best investments in a product I have made in my life. I love how simple it is to use, and I love the products I create with it. One of my favorite parts is that there's a real human on the other end of the phone who are very helpful when something unexpected arises, like an error after a power outage.

My review will be based on our Harvest Right customer service experience, as I have been delayed in using my new freeze dryer.

We purchased and picked up our medium freeze dryer in October at a local Tractor Supply store, after enthusiastic recommendation by a friend who had done the same. At home, we carefully removed the packing material which included nylon strapping securing the boxed unit to a small palette. The bottomless outer cardboard box was intact and undamaged except for a small hole poked in one side; this box simply slipped up and off.

We began to remove the foam surrounding the unit and immediately noticed a strange bend in the top front metal panel. I stopped at this point and called Harvest Right as the bright yellow sign taped to the inner plastic bag instructed (“STOP-Call Harvest Right with any inquiries”). They initially suggested sending a replacement panel. With some back-and-forth communication during continued opening and inspection, photos were emailed of other major damage to outer metal pieces, bent brackets, the door that would not seal, and the electronic display panel disconnected from its mount- all mysteriously inside an undamaged box.

Speculation of how this happened was unaddressed. It was just decided we return the unit to the store for replacement, which the store had offered to do from the start. Though we were inconvenienced in time and physical effort having to complete the exchange, Harvest Right did make it right in an expeditious way and, at my request, sent an extra box of mylar bags and absorbers. Based on other reviews, I don’t foresee any issues with function once in use, as it seems Harvest Right will stand behind their product.

Best investment ever! Strongly urge you to purchase this if you are serious about backpacking. We will be the best fed hikers on the trail.

I am still waiting to run an actual batch- customer service has been helpful. But I absolutely hate having to work on and do ‘fixes’ on a brand new product. I hope it is just the initial setup and doesn’t continue. Excited to start batches of useful foods.

I had an issue with increased noise from the oil less pump. I was instructed to do a dry run of the pump. I did this and the noise continued. I was again instructed to do a dry run after each batch. I was also instructed to run the pump for 5 minutes with the drain valve open. Will try this.

I've had my HR freeze dryer for 3 months and love it. I made light weight backpacking meals to give away as Christmas presents this year to my active hiking family. My grandkids love the freeze dried fruit!

We love love love our Jack Frost (Large stainless Harvest Right Freeze Dryer). Had a weird issue with our first one and had to return it, but Harvest Right was very helpful and repairs were quickly done and returned. It was damaged in shipping then the next three replacements were damaged in shipping (local delivery problem, not Harvest Right's fault). In the end Harvest Right upgraded us to the stainless steel and it came in with no damage. As upset as we were each time HR continued to politely work with us and take care of everything. We are very pleased with this company, always quick to respond with help when needed. Also, it is so much fun trying out all the different foods to freeze dry! We have done a lot of fruit, veg, herbs, candies and several leftover meals. Already saving money by not tossing those leftovers that get forgotten in the fridge, when we need a fast meal it is so quick and easy to reconstitute and heat something up. All that we have tried is almost like fresh and amazing, especially the fruit, it's like candy!

I have an older model, Feb 2017, medium size, freeze dryer with the older oil pump. I have used the freeze dryer to freeze dry multiple different types of foods and so far, it's been a good addition to canning and dehydrating. I don't particularly care for the older oil pump and have recently ordered a newer premier pump and a large freeze dryer.

If you have the money, and are willing to put in the work, freeze drying can be a good investment to help preserve food for future use.

We purchased a HarvestRight medium sized home freeze drier machine about a month ago. It’s been a joy to use! We were impressed with the customer service too. I called them because of a strange error. Despite the warnings that they were experiencing higher than normal call volumes, I was set right away with a representative —within minutes. This good man helped us fix the problem within minute’s time and was very amiable in the process. I now feel that I can highly recommend this company to friends and family.

The harvest right freeze dryer has been an exciting addition to our home. I love how personable and kind the customer service has been.

Harvestright freeze dryers are awesome for anyone who wants to have food storage or to take stuff on trails. And one thing I love about them is that they stand behind there products and the customer service is great!

After years of me wanting a freeze dryer, my husband surprised me with one! I absolutely love it. It is so easy to use and the food tastes delicious. After years of spending much money buying freeze dried foods from other companies I am excited to be able to do my own and know EXACTLY what is going into it! I had a few newbie issues on my first batch and called customer service. They were WONDERFUL and walked me through exactly what I needed to do! I highly recommend this Freeze Dryer!

The harvest Right freeze dryer is so easy to operate and has fantastic results! Just load the trays slide them in close the door turn it on answer a few questions on the screen and it is up and running. Harvest right company has had fantastic customer service with any questions that I have had. They also have a wonderful support team if something goes wrong.

I have had mine for several years now. I have preserved hundreds of meals.

You must buy a fresh dryer if you are serious about food preservation. I have had one for almost 2 months and am totally amazed on how easy it was to set up and to use. I have already freeze dried meats, fruits and veggies all without problems. It’s simple to use. It really is a valuable tool for long term food storage. Well worth the money!! The sales and customer service department provide clear and prompt assistance if you have questions.