Harvest Right Freeze Dryer Reviews
Harvest Right Freeze Dryer Customer Reviews
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Save Food? Why Not?!
Love my HR!
Finding the right tech.
When I first got my freeze dryer I was so very excited. The. I used it a couple times and it pooped out on me. Well the screen did. I got a hold of harvest right and they gave me a ticket and tried to find someone in my area to come fix it. So I was a little frustrated by the machine because I just got it and only used it a couple times. By the end I got a new screen free of charge withing warranty. It was working OK. They sent me links to calibrate it and it wasn't working. Then I came across the most amazing tech ever Chris Bowman. He helped me get my machine back to almost new.
First he helped me update it to the newest version. Then he helped me calibrate it so that no matter where I touched the screen it worked.
It is so amazing and now I am going to use the crap out of it Woo hoo
Harvest Right Customer Service
Excellent product and customer service!
Can be troublesome
Some Issues at first but runs great now
This is an online review.
I purchased my Medium Harvest Right Freeze Dryer through Home Depot back in November. We were under house construction at the time and I was not able to hook it up immediately. I hoped it was going to be sooner, but with home construction it’s sketchy. So finally I am able to set it up Mid March. I ran my function test as stated in the owner’s manual and was not able to get the unit to freeze. Tried several times, no go. Opened up a ticket with HR Tech department and they got back with me within a couple days. Jacqueline Winegar was my tech support and she was excellent in helping me. She had me run a couple extra tests and send her the files(had to get right size thumb drive, which was a small delay on my end). It was determined that my unit did not have any freon in it (don’t know if it was a leak or not). So Jacqueline send me a return kit to return my unit for repair. She informed me it would take a few days to get there, then pack it up, Fedex would pick it up and return it for repair. It would take about two to three weeks for turnaround, then it would get shipped back to me via Fedex. Little side note, that return kit isn’t that great to secure your unit on the pallet. Thankfully I still had my original packaging from when it was bought and me and my husband were able to securely package it. We have a long drive way and Fedex uses a Semi truck for pickup of these units, but the driver was super cool and dollied the unit all the way to his truck. Unit left on March 26th and arrived back home April 24th. It works great now!!! Complete Ice rings from front to back and pump pulls great vacuum with mTorr going into 200’s, sometimes mid 100’s. The only problem was my Drain hose extension was missing on arrival, but after a quick call to Harvest Right, they send me a new one.
Even though I had a rough start with my Dryer, everything was fixed in a reasonable time frame. Jacqueline did an excellent job with tech support. I love my Freeze Dryer and it has been running pretty much non stop since it came back home
great value for the money
Small Harvest Right experience review
Small Harvest Right experience
I have owned my small Harvest Right freeze dryer for many years. I started out with the standard oil pump and was very glad when I switched to the oil free pump because changing out the oil so often was a bit of a pain!
Other than a couple minor hiccups I have been very pleased with the purchase. I have freeze dried fruits, vegetables and eggs so far.
I do wish I would have purchased a Medium 4 tray unit...one of these days I will.
Works as advertised
Usefulness outweighs the problems
Pump broke in first year
Our medium HarvestRight
Tech support BIG thank you!
I watched to give a BIG shout out to Harvest Right support department! April 17th I started a ticket either support and was given Tehnician Chris Bowman. After sending him my files off Dryer he diagnosed a relay problem. He swiftly ordered a relay board and had it shipped.
I received the board on April 25th and freeze dryer is working flawlessly! I love my freeze dryer. Thanks again Chris Bowman harvest right Technician!!!!
Well worth the cost!
Great food prep unit
Just purchased a medium dryer…ran my first batch and it came out perfect. First batch was homemade chili (2 trays) and 2trays cooked chicken breast cubed.
Raw scrambled eggs in now! Mashed potatoes ready to go once eggs finish. Be aware…batches take many hours…20-30 hours or more depending on food item. Well worth the wait!