Harvest Right Freeze Dryer Reviews

We have had our medium Harvest Right Freeze dryer since 2018 and absolutely love it! We have completed a ton of different batches utilizing different types of foods. We primarily do fruits and vegetables because they are a hit with our daughters and daycare kids that my wife watches. The parents love this because they know their children are eating healthy snacks throughout the day. Up until recently we have had no issues with our machine, but about three weeks ago we lost power in the machine. Having a background in electricity I was able to troubleshoot the issue myself. I submitted a ticket on the Harvest Right website and within about a day and a half I was contacted by a representative named Gavin Fudge. Let me just say that Gavin is the perfect definition of amazing customer service. I explained what was going on, and he worked with me to make sure I had the parts I needed right away. He literally checked in with me anytime there was an update to the shipment right until I completed the installation of the parts to make sure the machine was back up and running. Our family wants to truly thank you all for amazing machines and customer service!! We have been sharing our adventures with our friends and they have started showing an interest to the point that once we can afford it we’d like to purchase another machine to help provide them with amazing freeze dried treats!!!

We recently purchased the Harvest Right 5-Tray Medium Freeze Dryer, and it has exceeded our expectations. Here’s why we’re thrilled with our purchase:

Sturdiness and Commercial Style: The build quality of this freeze dryer is impressive. It feels robust and durable, which is essential for long-term use.

Quick Customer Support Resolution: We encountered a minor issue and had to contact customer support. To our delight, they promptly addressed our concern, and we were back up and running in no time.

Delicious Results: We’ve freeze-dried candy, fruit, and veggies, and everyone in our household loves the results. The flavors are preserved beautifully, and the texture remains satisfyingly crunchy.

Easy to Use: Despite its initial intimidating appearance, the freeze dryer is straightforward to operate. The process is simple, and we appreciate having countless ingredients ready to sprinkle into our homemade meals.

Nutrient Retention: Knowing that our freeze-dried foods retain their nutritional value for up to 25 years gives us peace of mind. It’s an investment in our family’s health and well-being.

Overall, we’re very happy with our Harvest Right freeze dryer. If you’re considering preserving food at home, we highly recommend this appliance

After two years of research, I was gifted a medium Harvest Right freeze dryer for Christmas from my husband. Him not knowing to check for damage and all the parts accepted it. Setting up I was missing the electric cord and vacuum pump hose. I called Harvest Right immediately and was pleasantly surprised how fast and easy they processed my request for a new electric cord and vacuum pump hose. No fuss and no hassle. Machine has functioned flawlessly since December 23’User-friendly and fun to use!

I LOVE my Harvest Right!!!

I've been a gardener/canner/dehydrator/food preserver for years, but just got my Medium Freeze Dryer for Christmas this year, and I'm 100% hooked. I now sorely wish I'd gotten one years ago, as I have a cupboard full of dehydrated foods that aren't nearly as pristine, flavorful, and long-lasting as the foods that come out of the freeze dryer.

It's been running nearly non-stop since I got it. There are all of the fresh and fun things I've been experimenting with, but I've also cleaned out my upright freezer, to instead freeze dry many of the previously frozen food items in there. This has freed valuable freezer space and made these foods 'shelf-stable', long-lasting, and nearly bulletproof.

Further, it's been so much fun learning about the art/science of freeze-drying and realizing it's much easier than I thought it would be.

I LOVE this machine! Thank you, Harvest Right, for making this technology accessible to ordinary people like me who have been searching for this 'perfect' answer for home food preservation for years!

I've had mine now for 4 years, and it's been a flawless workhorse (I've heard some folks haven't had the same experience, I can only speak for mine).

If you're looking at buying one, here's some advice.

Get another set of trays.

Food prep for this machine can be a lot. I had no idea it would be so much work to prep for, but it's absolutely worth it.

Join a freeze dryer group on FB, they are great for tips and tricks, recipes, troubleshooting, all kinds of help!

And last, have fun and experiment!

I dont can, or pressure cook, but wanted to preserve food.

Now, this i can do. I have had it for about 2 months, i can preserve left overs, the family doesnt want to eat.make and preserve potato soup before potatos go bad, i can scramble and preserve eggs if we have too much to eat from our chickens.

Preserve what we dont eat from our garden

What a blessing. Im so excited about this summer. Im going to to go to a local farmer and buy lots of berrys and preserve them. So many choices.

I bought this machine at a store, so for me there was no delivery.

I havent needed customer service as yet.

The machine came with everything we needed to get started.

Thankyou harvest right. This machine has been a blessing to our family!.

Mara

We have had our medium HarvestRight freeze dryer for almost two years, and absolutely love it!!

Our sales rep was fantastic, and we have had excellent customer service when ordering extra accessories - Normz Baretto was out latest “parts” rep and he was 10 out of 10!

Hold times are short, customer service is excellent, the machines and accessories are worth every penny- and.

Their mylar bags are WAY better than any aftermarket bag. Much more thick, much more durable....worth the extra few pennies, even for a penny pincher like me!

I purchased a Large Harvest Right Freeze Dryer in August 2023. It's been 8 months now and I've been able to freeze dry a variety of items and can now confidently say, I love my Harvest Right Freeze Dryer. I have also had experience on several occasions to need to contact HR's customer service. They are so easy to get in touch with and have always either answered my questions or helped me resolve an issue. They are consistently and friendly and helpful every time I have called. When making such a large purchase, for a product that I’ve never used before, I am so thankful I chose Harvest Right because it works beautifully, and their customer service can't be beat!

I bought a medium size HarvestRight Freeze Dryer four years ago. Right away I began freeze drying berries, fruits, vegetables, meats and eggs. I have food security for my family.

My HarvestRight Freeze Dryer has been reliable other than failures I had with the premier pump. The warranty covered a defective pump after it stopped working during the first year of use. The warranty also covered a second pump the following year as it failed. (No pump failures since).

My point is that HarvestRight promptly replaced the defective pumps with no hesitation. Harvest Right’s customer service is second to none. They are hands on when it comes to customer service.

The purchase of a freeze dryer is a substantial financial output for many households. I recommend that you do your research before purchasing. Check out the web and YouTube; learn from others who own a HarvestRight Freeze Dryer. Call HarvestRight if you have questions, be an informed buyer.

I Highly recommend HarvestRight.

I am so excited to have this. As an avid gardener and home canning pro, this just adds to the possibilities of food preservation. I buy in bulk and finally get to take.

advantage of sales. I am so excited to use it. I have freeze dried fruit, meats, vegetables and even ice cream!! I and can’t wait to use it to make meals to eat for camping this summer. Best part is this saves foods that would otherwise spoil if not used in time. Learning you can freeze dry just about anything.

We have owned our Medium Harvest Right Freezer with the premier pump since May 2020. We have been able to easily upgrade new versions as they become available; thank you Harvest Right. Between our garden and Costco

bulk buying we keep our freeze dryer humming. We enjoy being able to freeze dry according to our personal tastes and recipes we love. We use our freeze-dried foods daily for convenience; but also knowing we have long term storage for future use is priceless.

I bought my freeze dryer in the summer of 2021 and periodically have had issues with it achieving a vacuum. While searching the vacuum issue, I discovered I had an additional problem. I was unaware that ice should have been building up in the entire drum and my machine from day one only had ice build up in the front of the machine. I contacted Harvest Right and opened a service ticket for this issue and I was assigned a tech. I was asked to remove the back of the unit to see if it was the fan. Removing the back was a nightmare, whoever put my freeze dryer together over tightened and stripped six of the screws. During my next phone appointment, my tech determined it was a refrigeration issue, so my machine would need to be shipped back. If you are considering purchasing a freeze dryer, please know that if you have issues with the refrigeration unit it is under warranty for three years, but you have to pay the shipping fees which is expensive. My tech sent me shipping material, except the pallet, and arranged with Fed-ex to pick my unit up. The repairs were done quickly. My freeze dryer was gone about three weeks and my tech kept in contact with me on a regular basis to let me know what was happening and answered all of my questions. I’ve had my FD back for a little over a week now, and so far it is running properly.

We purchased our Harvest Right Freeze dryer about two weeks ago from Big R. I have seen other reviews that mention challenges with delivery and time windows but since we purchased directly from a local retailer, we did not have any of those types of challenges.

We have wanted one for about a year now and finally decided to make the purchase. The financial decision was easy after looking at how much we would be spending on acquiring a full year worth of survival food for our family of four from online survival food companies. It would be almost impossible for our family to ever buy a year supply for four people, but by owning our own freeze dryer and making our own survival food it is definitely now an achievable goal. As I mentioned before we have only had the dryer for about 2 weeks but we have kept it going almost non stop since receiving it. And we have already made a good dent on building up our one+ year supply. The machine is very easy to use and we have had zero problems with it thus far.

When we opened the box everything was in great condition except for part of the Oil filter counter was broken. I called up Harvest Right on a Saturday morning and was very surprised to get to speak to a real person. He was extremely knowledgeable and professional. He immediately put in an order to replace the broken oil filter and I should be receiving it soon. I am very impressed with the customer service I have received from them thus far and I strongly recommend others to purchase a Harvest Right freeze dryer if they are in the market.

My Harvest Right machine required regular repairs from the time I purchased it. Ultimately after 14 months, it failed to a point that it had to be returned to the factory for repair at my expense even though the freezer components were still under warranty. When I received the machine back, it was severely damaged and I was able to prove that the damage occurred at their facility prior to return shipment. I was able to further prove that they attempted to hide some of the damage and then tried to fraudulently blame it on the shipper FedEx. The machine is so severely damaged that it is inoperable and they continue to deny responsibility and simply ignore the evidence. Harvest Right sells poor quality machines and they have little to no quality control. Their dishonesty is systemic and I strongly recommend that buyers go elsewhere. I gave them a 1 star rating only because I could not give them 0 stars.

I like the Harvest Right freeze dryer. It's a great idea. The product has issues with which seem to be across the product line. I have talked with several other owners and they seem to suffer from various issues all around vacuum.

When it comes to getting the repair, repaired. This is a very long process which I was told it was expedited for me. The have different levels of support which all is great. However there is only so much they can do. I had a technician come to the house to do what I already had done. A total waste of time! Then I was told to ship it back. Ok send the package material. 3 times and still could not have the correct material sent. Made adjustments to the packaging to even ship it. Weeks later it finally arrived back. It was working. After we bought the best they had to offer, I would have never thought we would have suffered from this.

As a side note if repairs is weeks out, maybe they should change the design!

I purchased a Medium Harvest Right Freeze Dryer in the fall of 2020. It has been running perfectly after an initial pump glitch after 4 months (they don't sell those anymore). I purchased this unit from a re-seller in Canada. Harvest Right is providing great customer service and assistance. It is so easy to use (after the initial learning curve.) I like how the software to run it can be so easily upgraded as they make improvements. You are never stuck with an "old" machine.

This unit is a game changer if you: have a garden; have access to discounted foods, don't like wasting leftovers, prefer to do large quantities of meal preps and have it on hand for later; want to make your own pet food; want lightweight camping food; the list goes on and on.

Be brave and splurge on this machine you will find its value grows and grows the longer you have it as the amount of food you have preserved increases.

I have owned my Harvest Right medium freeze dryer for almost a year now. I absolutely love the ability to make my own freeze-dried meals for camping, long-term food storage, as well as quick meals and healthy snacks. Everything I have done so far has turned out great and reconstituted perfectly. The ability to control what goes into my freeze-dried food is completely worth the investment!

The initial set up of the freeze dryer was fairly simple, though, the machine is very heavy and requires a very sturdy stand and a helping hand. If I could have asked for anything further as a new buyer, it would be more detailed instructions on the various settings (temperatures, times, etc.), a list of what the factory settings are, and what food would require you to change those settings.

I did experience some issues after about 7-8 months of use. I was unable to achieve an adequate vacuum. During the process of trying to resolve this problem, I ran into another default of my machine: many screws on the panels being stripped. After trying all the troubleshooting suggestions in the manual, I ended up having to put in a support ticket to get assistance with repair of the inadequate vacuum.

Please be aware that you will need to do most, if not all, of the repair work yourself. What made this process the most difficult, however, is the fact that all the consultation with the technicians is done either via phone, email, or video call. Many of the instructions were also sent via a YouTube video to do on your own time without the technician. This makes it extremely difficult to ensure you are doing the repair properly and leaves a lot of room for error. In the end, we found that my inadequate vacuum was likely due to O-rings that were too small and sitting loosely in the hoses and/or small tears in my door gasket. All of these had been previously checked by two technicians and myself multiple times but were easily missed because of doing everything over a video call.

I did have a rough experience with the repair process that took several months to complete, multiple technicians/managers, and spotty communication. I am satisfied, however, that the vacuum error did get repaired, and we were able to agree upon a satisfactory resolution for the multiple months of downtime I experienced coupled with the frustrating customer service.

Overall, I would recommend a Harvest Right freeze dryer, but would want to make sure other buyers are aware that the repair process can be very lengthy in time, aggravating, and require you to handle most of the work. Do a lot of research on the machines, get to know every inch of the machine, what is normal and what is not, because you may be faced with doing a lot of your own maintenance.

I recently purchased a small Freeze dryer from Harvestright.com I received my freeze dryer on March 29th. I didn't turn it on until the next day. I had some help setting it up with a customer service girl Juvy at harvest right. I did have a problem with the vacuum on the freeze dryer. I contacted harvest Right, They set an appointment up with a support Team 2 Chase Turner Helped me with the Vacuum pump. I sent over a video of the pump. When Chase Turner looked at the video he replied that the turn on switch was in the back of the pump. He said it was a common mistake. I was doing everything wrong until Chase Turner helped me get my freeze dryer up and running. Thanks to the team over at Harvest Right for helping me setup and get my freeze dryer running once again. I give the freeze dryer a 5 star rating. I love making freeze dried food. I'm on my new batch now. It's not loud, it does get a little warm right now I have only a fan in the room where the freeze dryer is. I will put the air conditioning on when it gets Hot. I live in Las Vegas where the temperatures get really hot. I put the freeze dryer in a spare bedroom I have the window open today because its a little breezy out side to help my freeze dryer get a little bit of air. This is the best thing I have ever bought. Thank you

I’ve had my freeze dryer for over a year now, and I absolutely love it! The only reason I didn’t give it five stars across the board is because when I first received the freeze dryer, it had a vacuum leak. It turned out that one part had not been installed correctly in the factory. The troubleshooting was lengthy and a real pain, however, the technician I worked with was fantastic and helped me work through the issue. Overall, I highly recommend this product!

I've had my freeze drier for less than a month. My machine displayed vacuum sensor not found when first turned on. The Harvest Right service department quickly responded and expedited a new vacuum sensor. The freeze drier works fine now thanks to Tyler, my service agent. The product is robust and the software is easy to use. Although I had an issue at the beginning, the service team quickly resolved the issue. It was a pleasure working with Tyler who was very courteous and professional.